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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the Hertz counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Hertz rental car at Denver International Airport?
At Denver International Airport (DEN), Hertz operates from a consolidated off-airport rental car facility located at 24890 East 78th Avenue, Denver, 80249. You do not walk directly to a counter inside the terminal.
After collecting your luggage, follow these steps:
- Go to Jeppesen Terminal Level 5, Island 4 (doors 505 to 513 on the east side, or 504 to 512 on the west side)
- Board the rental car shuttle, which runs continuously to the consolidated rental car center
- Once at the facility, proceed to the Hertz counter to complete your paperwork and collect your vehicle
The Hertz Denver airport location is open 24 hours, seven days a week, so late-night or early-morning arrivals are accommodated. Plan for approximately 30 to 60 minutes from the time you leave the terminal to when you drive away, depending on shuttle frequency and counter wait times.
What documents do I need to pick up a Hertz rental car in Denver?
To collect your Hertz rental car in Denver, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz Denver counter.
What are the Hertz counter hours at Denver downtown locations?
Hertz operates several locations in Denver, and hours vary significantly depending on which one you choose.
- Denver International Airport (DEN), 24890 East 78th Avenue: open Monday through Sunday, 24 hours
- Denver Welton HLE (downtown), 2001 Welton Street: open Monday through Saturday 8:00 AM to 4:00 PM, closed Sunday
- Denver East Colfax HLE, 5890 East Colfax Avenue: open Monday through Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday
- Marriott Denver Tech Center HLE: open Monday through Friday 9:00 AM to 4:00 PM, closed Saturday and Sunday
If you are arriving on a Sunday or outside business hours, the Hertz Denver airport location is your only option with guaranteed counter access. City center Hertz locations in Denver do not require a shuttle and offer direct counter service, but their limited hours make them less suitable for early-morning or late-night pickups. Always confirm hours before your trip, as they can change on public holidays.
How do toll roads work for a Hertz rental car in Denver?
Colorado's toll roads around Denver are entirely cashless. There are no cash booths. Tolls are collected automatically using overhead cameras that photograph license plates, or via transponders linked to an ExpressToll account.
The main toll roads you may encounter near Denver include:
- E-470, a 47-mile loop around the metro area that connects to Denver International Airport
- I-25 Express Lanes, approximately 7 miles between US-36 and downtown Denver, with fares ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
- US-36 Express Lanes
- Northwest Parkway
When you pick up your Hertz vehicle in Denver, you will have the option to enroll in a toll program such as PlatePass. Unlimited daily packages typically cost between US$11 and US$25 per day. If you decline and still drive through a toll, Hertz will bill the undiscounted license plate toll rate plus an administrative processing fee to your credit card after the rental ends. These fees can be significant, so reviewing your options at the counter is worthwhile.
There are no congestion charges or emissions zones in Denver or Colorado.
Can I get cashback on tolls paid during my Hertz rental in Denver?
Yes, you can get cashback on tolls paid during your Hertz rental in Denver. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the rental period.
Given that Denver's toll network, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, is fully cashless and charges can add up quickly, this benefit is especially useful for renters driving frequently on these roads.
To claim your cashback after returning your Hertz vehicle in Denver:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Is a credit card required for the security deposit at Hertz in Denver?
Yes, a major credit card in the main driver's name is required for the security deposit at Hertz in Denver. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold.
At the Hertz Denver counter, a temporary authorization (hold) will be placed on your card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary by vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.
The hold is not a charge. It reduces your available credit until Hertz releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
To avoid issues at the Hertz Denver counter:
- Bring a physical credit card with your name printed on it
- Ensure you have enough available credit to cover the hold plus any expected charges
- Notify your bank of your travel plans to prevent fraud blocks on in-person authorizations
- Bring a backup credit card in case your primary card is declined
Is there a young driver surcharge for renters under 25 at Hertz in Denver?
Yes, Hertz in Denver charges a young driver surcharge for renters aged 21 to 24. Drivers under 25 pay an additional daily fee on top of the base rental rate, and certain vehicle classes are restricted to renters aged 25 and older.
For Hertz, Thrifty, and Dollar, the underage fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.
Vehicle classes typically restricted to renters 25 and older include full-size sedans, full-size SUVs, minivans, convertibles, luxury, and premium categories. Younger renters in Denver are generally limited to economy, compact, intermediate, and compact SUV classes.
The minimum age to rent at Hertz in Denver is 21. Renters aged 20 or younger are not eligible. If you are adding an additional driver who is under 25, the same surcharge rules apply to them as well.
If you are between 21 and 24 and traveling from Latin America or the Caribbean, check your Hola Car Rentals confirmation, as certain Avis and Budget rates may waive the underage fee under specific conditions, though this exception does not apply to Hertz.
How do I add an additional driver to my Hertz rental in Denver?
Yes, you can add an additional driver to your Hertz rental in Denver, but the additional driver must be present at the counter at pickup with their own valid driver's license.
If your Hola Car Rentals confirmation states that an additional driver is included at no charge, confirm this with the Hertz agent in Denver before signing the rental agreement. If the additional driver is not included in your rate, Hertz charges US$13.50 per rental day plus taxes, with a maximum of US$189 plus taxes for the full rental period.
Requirements for adding a driver at the Hertz Denver counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required IDP if their license uses a non-Latin alphabet
- They must meet the minimum age requirement of 21 (a young driver surcharge applies for ages 21 to 24)
- Both the main driver and the additional driver must sign the rental agreement
Anyone who drives the Hertz vehicle in Denver without being listed on the rental agreement is not covered by the rental protections, including CDW and liability coverage. Do not allow unlisted drivers to operate the vehicle.
What driving rules should I know before renting a Hertz car in Denver?
Denver has some road characteristics that can catch first-time visitors off guard, particularly if you are used to stable, predictable street layouts.
Key things to be aware of when driving a Hertz rental in Denver:
- Denver has been actively converting one-way streets to two-way traffic in several neighborhoods, including along East Colfax Avenue and the 13th and 14th Avenue corridors. These changes sometimes happen with minimal advance signage, so a street that appears one-way on an older map may now carry two-way traffic
- Speed limits in converted zones have been reduced to 25 mph in areas where traffic previously moved at 30 mph or faster. Pay close attention to posted signs rather than relying on prior expectations
- Downtown Denver and the LoDo neighborhood use a mix of one-way and two-way arterials that can shift. Shared streets in some areas prioritize pedestrians and cyclists, with narrowed lanes and no curbs
- Colorado toll roads, including E-470 near Denver International Airport, are fully cashless. Driving through without a transponder or toll program will result in charges billed to your Hertz rental after the trip
Using a GPS or navigation app with up-to-date maps is strongly recommended when driving a Hertz vehicle in Denver, especially in neighborhoods undergoing street conversions.
What fuel policy applies to my Hertz rental in Denver?
Hertz applies a Full-to-Full fuel policy for rentals in Denver. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Hertz Denver rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Denver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For the airport return at 24890 East 78th Avenue, there are fuel stations along Tower Road near the consolidated rental car center. Ask the Hertz agent at pickup to confirm the nearest station to the return facility, or check a navigation app before your return trip.
What insurance coverage is included with a Hertz rental in Denver?
The insurance coverage included with your Hertz rental in Denver depends on the rate plan you selected when booking through Hola Car Rentals. It is important to review your confirmation carefully before arriving at the Denver counter.
The main coverages to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in Denver. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended
CDW and LDW do not cover tires, the undercarriage, the roof, or personal belongings inside the vehicle. Only drivers listed on the Hertz rental agreement in Denver are covered by these protections.
If you are unsure what is included in your specific booking, check your Hola Car Rentals confirmation before reaching the Denver counter.
Does travel assistance cover me if something happens during my Hertz rental in Denver?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz rental in Denver as well. However, this benefit does not apply to customers who are residents of the United States or Canada.
If you are visiting Denver from outside North America and something unexpected happens during your Hertz rental, such as a medical emergency on a Colorado highway or a flight cancellation affecting your return, the travel assistance coverage may help.
Core benefits typically include:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not replace CDW or LDW for damage to the Hertz vehicle, nor does it cover third-party liability to others. Those are separate protections.
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Can I return my Hertz car to a different city after renting in Denver?
Yes, one-way rentals are possible with Hertz in Denver, but a drop-off fee typically applies when you return the vehicle to a location different from where you picked it up.
Whether a fee applies and how much it costs depends on several factors:
- The specific route, for example Denver to another Colorado city versus Denver to a different state
- The vehicle class selected
- The rental dates and season
Same-city returns, such as picking up at Denver International Airport and dropping off at a downtown Hertz location in Denver, often carry no drop-off fee. Longer routes between different cities or states almost always include a one-way fee.
When booking through Hola Car Rentals, any applicable drop-off fee for your Hertz Denver rental will be shown on the rate details page under the section labeled as charges due at the destination. This fee cannot be prepaid and is settled at the counter when you return the vehicle.
If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the rental and may affect vehicle availability.
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