Hertz Car Rental
in Chicago

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in Chicago, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Chicago O'Hare, the Hertz counter is located at the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd, not inside the terminals.

• From baggage claim in any terminal, follow signs to the Airport Transit System (ATS).
• Ride the ATS train to the MMF / Rental Cars stop. The ATS is free and runs 24/7 with frequent departures.
• The ride from any terminal to MMF takes approximately 5 to 10 minutes, plus a short walk inside the facility.
• Inside MMF, follow the Hertz signage to the correct counter and vehicle pickup level.

Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport. The Hertz facility at Chicago O'Hare operates around the clock, so late-night arrivals are generally accommodated.

To collect your Hertz rental in Chicago, you must present all of the following physical documents at the counter:

• A valid, original driver's license (not a digital copy).
• A passport or government-issued photo ID.
• A physical major credit card in the main driver's name, with the name printed on the card, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. Debit and prepaid cards are not accepted for the security hold at the Hertz Chicago counter. All documents must be physical originals.

It depends on your license. When renting from Hertz in Chicago, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required by most rental partners.

Keep in mind that the IDP is a translation document only. It must always be carried together with your original license and is not valid on its own. If you think you may need one, obtain it in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. Always carry both documents when presenting yourself at the Hertz counter in Chicago.

Chicago and the surrounding Illinois area have several active toll roads, and as a Hertz renter you will likely encounter them. The main electronic systems are I-Pass and E-ZPass, and most modern toll gantries are fully cashless, reading transponders or capturing your license plate automatically.

The major toll roads near Chicago include:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50.
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70.
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20.
• Veterans Memorial Tollway (I-355): US$3.80 to US$7.60.
• Chicago Skyway (I-90/I-94 to Indiana border): US$4.80 to US$47.60.

Toll rates vary by time of day: daytime rates apply from 6 a.m. to 10 p.m. and overnight rates from 10 p.m. to 6 a.m. At the Hertz counter in Chicago, you can opt into a daily toll program (typically US$11 to US$25 per day) for unlimited toll use, or decline and let the pay-by-plate system bill your plate automatically at standard rates. If you skip the program and drive a toll road, the charge is still recorded and billed to the Hertz account, which is then passed to you along with an administrative fee. There are no congestion charges or emissions zones in Chicago.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Chicago Hertz rental.

Given that Chicago-area toll roads such as the Tri-State Tollway, the Chicago Skyway, and the Jane Addams Memorial Tollway can add up quickly, this benefit is especially useful for renters driving across the region.

To claim your cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterward.

Yes, a physical major credit card in the main driver's name is required to rent from Hertz in Chicago. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

For a standard vehicle at a Hertz Chicago location, the typical hold is approximately US$300 to US$400. This is a temporary authorization, not a charge, and it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Debit cards are not accepted for the security hold.
• Prepaid or virtual cards are not accepted.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit.
• The card must belong to the main driver, not a third party.

Even if you prepaid your booking online, you must still present a physical credit card at the Hertz Chicago counter. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

At Hertz locations in Chicago, the typical security deposit hold on a major credit card is approximately US$300 to US$400 for a standard vehicle. This is a temporary authorization placed on your card at pickup, not a charge.

The exact amount can vary depending on the vehicle class, the specific Chicago location (airport versus neighborhood branch), and the season. Premium or specialty vehicles may carry a higher hold. The hold reduces your available credit until it is released after you return the car, and your bank may take up to 15 business days to reflect the release.

To prepare:

• Confirm your card has enough available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorization.
• Bring a backup credit card in the main driver's name in case your primary card is declined.

Hola Car Rentals cannot determine the exact hold amount in advance, as this is set by the Hertz desk and local policy at the Chicago location.

If your flight is delayed, Hertz in Chicago will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during the location's operating hours. The Hertz facility at Chicago O'Hare (MMF, 10255 W. Zemke Blvd) operates around the clock, which reduces the risk of missing the counter entirely due to a late arrival.

• If your delay is less than 24 hours, your booking should be held automatically.
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible.

For neighborhood Hertz branches in Chicago such as Oak Park or Des Plaines, hours may be more limited than the airport location, so it is important to confirm operating hours for your specific pickup address before traveling. Always have your flight details available when contacting support, as providing them helps the rental partner accommodate your arrival.

Yes, Chicago has an active speed camera enforcement program that Hertz renters should be aware of before driving in the city. Cameras are installed in designated Children's Safety Zones within one-eighth of a mile of schools and parks throughout Chicago.

• Driving 6 to 10 mph over the posted limit results in a US$35 fine.
• Driving 11 mph or more over the limit results in a US$100 fine.
• School zone cameras operate Monday through Friday from 7 a.m. to 7 p.m.
• Park zone cameras operate seven days a week from 6 a.m. to 11 p.m., meaning weekend enforcement is common.

As of 2025 to 2026, Chicago has activated approximately 22 new cameras in areas including the Southeast Side, Beverly, North Park, and the West Side. Any fines incurred during your Hertz rental in Chicago will be linked to the vehicle plate and billed to you by Hertz, typically with an administrative processing fee added. Fines are not covered by CDW/LDW or any rental insurance. Observing posted speed limits throughout Chicago is the simplest way to avoid these charges.

Hertz rentals in Chicago follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Chicago location.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Chicago with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at Chicago locations, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, you can add an additional driver to your Hertz rental in Chicago, either as part of your rate or for a fee paid at the counter.

When the additional driver is not included in your booking, Hertz charges US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the Chicago rental period.

Requirements for adding a driver at the Hertz Chicago counter:

• The additional driver must be physically present at pickup.
• They must present a valid driver's license and, if applicable, an IDP.
• They must meet the minimum age requirements for the Chicago location.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Hertz rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Chicago rental who is not named on the contract, coverage may be void. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting from Hertz in Chicago. The standard minimum age to rent without a surcharge in the United States is 25.

• Drivers aged 21 to 24 can rent from Hertz in Chicago but will pay a daily young-renter surcharge at the counter.
• Certain vehicle classes such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically restricted to renters aged 25 and older.
• Economy, compact, and intermediate vehicle classes are generally available to drivers aged 21 to 24.

Illinois does not have a state law requiring rentals to drivers under 21, so the minimum age at Hertz Chicago locations is generally 21. The young-driver surcharge is paid directly at the Hertz counter in Chicago and is not included in your prepaid booking total. If you are between 21 and 24, Budget for this additional daily fee when planning your Chicago trip. The surcharge disappears entirely once you turn 25.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz rental in Chicago as well. However, this benefit does not apply to residents of the United States or Canada.

If you are an international visitor driving your Hertz rental on Chicago-area highways such as I-90 or I-294 and experience a medical emergency or other covered incident, the assistance line is available 24/7:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Coverage typically includes travel medical assistance for up to 5 passengers, legal assistance in the event of an accident, compensation for baggage lost by the airline, and flight cancellation insurance. It does not cover damage to the Hertz vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/SLI). Always check your Hola Car Rentals booking confirmation for the exact terms and coverage limits that apply to your Chicago reservation.