Enterprise Car Rental
in Quebec

Hola Car Rentals is a premium partner of the leading car rental companies in Quebec, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Quebec City Jean Lesage International Airport (YQB) is located on the first floor of the Rental Car Facility, directly across from baggage claim. Follow the signs for car rentals as you exit the arrivals area and proceed to the Enterprise desk to complete your rental agreement and collect your keys.

Shuttle services are also available from the airport terminal to the rental car area if needed. The YQB Enterprise location is at 507 Rue Principale, Suite 118, Quebec, QC G2G 0L4.

Counter hours at the YQB Enterprise location are generally Monday through Friday 08:00 to 23:59, Saturday 09:00 to 21:00, and Sunday 08:00 to 23:59, though hours can vary by season. Always confirm your pickup time against your booking confirmation to ensure the counter will be open on arrival.

To collect your Enterprise rental car in Quebec, you must present the following physical documents at the counter:

• A valid, unexpired driver's license (physical, not digital) held for more than one year
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for visitors from outside Canada)
• Proof of address less than two months old, such as a utility bill or rent receipt

If your driver's license is not written in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Enterprise Quebec counter. If your license uses Latin characters but is not in English or French, an IDP is strongly recommended.

All documents must be originals. Digital or photocopied versions are not accepted. Prepaid and virtual cards are not accepted for the security deposit at any Enterprise location in Quebec.

It depends on your home country driver's license. When renting from Enterprise in Quebec, the following rules apply:

• If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an IDP is required alongside your original license.
• If your license is in a language other than English or French but uses Latin characters (for example, German or Spanish), an IDP is recommended but not strictly mandatory.
• If your license is in English or French, no IDP is needed.

The IDP is a translation document only and must always be carried together with your original license. It is not a standalone license and will not be accepted without the original. Enterprise Quebec counter staff will not accept digital driver's licenses under any circumstances.

If you need an IDP, obtain it in your home country before traveling to Quebec, as it cannot be issued abroad.

Quebec operates cashless toll roads, meaning there are no cash payment booths. Tolls must be paid electronically, either through a transponder or via plate-based billing.

When renting from Enterprise in Quebec, you have two main options for handling tolls:

• Enroll in Enterprise's TollPass service at pickup. The TollPass Convenience Charge ranges from CAD 3.95 to CAD 4.95 per day, capped at CAD 30 per rental period, plus the actual toll amounts incurred.
• Decline the TollPass program and pay tolls manually where possible. If you drive through a cashless toll without enrolling, Enterprise will bill the toll amount plus administrative processing fees to your credit card after the rental ends.

Toll charges can sometimes appear on your statement several weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your rental agreement and any toll receipts to help resolve any disputes.

There are no congestion charges or emissions zones in Quebec that would affect Enterprise renters.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Enterprise rental in Quebec and reimburses up to 5% of your total booking value for tolls paid during the rental period.

Since Quebec uses cashless toll roads, you may incur toll charges through the Enterprise TollPass program or via plate-based billing. Both types of toll charges are eligible for the cashback claim.

To claim your Tolls Cashback after returning your Enterprise vehicle in Quebec:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a receipt or statement showing the toll charges paid.

Example: If your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you pick up your Enterprise rental car in Quebec, a temporary authorization hold is placed on your credit card. For standard vehicles rented in Canada, including Quebec, the typical hold ranges from CAD 300 to CAD 500, though some Enterprise locations may require a minimum authorization of approximately CAD 750.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental ends.

Important requirements for the deposit at Enterprise Quebec locations:

• You must present a physical major credit card with your name printed on the card.
• The card must be in the main driver's name.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.

If you are unsure of the exact hold amount, ask the Enterprise agent at the Quebec counter before they process the authorization.

Yes, provincial law in Quebec requires every rental vehicle to carry third-party liability insurance, and this statutory liability coverage is included by default when you rent from Enterprise in Quebec through Hola Car Rentals.

This means you are covered for bodily injury and property damage you may cause to other people while driving your Enterprise rental in Quebec. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplemental liability coverage (LIS/ALI/SLI) for higher limits if you prefer additional protection.

It is important to understand what this coverage does and does not include:

• It covers injury or property damage to third parties caused by the rental vehicle.
• It does not cover damage to the Enterprise rental car itself (that requires CDW/LDW).
• It does not cover your personal injuries (that requires PAI) or your belongings (that requires PEC).
• Coverage applies only to drivers named on the Enterprise rental agreement in Quebec.

Always review your rental agreement at the Enterprise counter in Quebec to confirm the exact liability limits and any territorial restrictions that may apply.

Yes, Enterprise operates multiple locations in Quebec City beyond the Jean Lesage International Airport (YQB). In addition to the airport counter, Enterprise has several neighborhood and downtown locations throughout Quebec City, including:

• 1425 Rue Frank-Carrel, Quebec City (G1N 4N7)
• 745 Boulevard Pierre-Bertrand, Quebec City (G1M 2E7)
• 690 Boulevard Rene-Levesque Est, Quebec City, at the Delta Hotel (G1R 5A8)
• 240 3e Rue, Quebec Limoilou (G1L 2S8)
• 2325 Rue De L'Universite, Quebec Universite Laval (G1V 0B3)

Off-airport Enterprise locations in Quebec City typically have lower base rates than the airport counter because they avoid airport concession fees. However, hours at neighborhood branches are more limited. For example, the Rue Frank-Carrel location is generally open Monday through Friday 07:30 to 17:00 and Saturday 09:00 to 12:00, with no Sunday service.

If you are arriving by plane, the YQB airport Enterprise counter is the most convenient option. If you are staying in the city and do not need a car immediately on arrival, an off-airport Enterprise branch in Quebec City may offer better value.

Enterprise rentals in Quebec follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Enterprise rental in Quebec:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement.
• Take a photo of the dashboard showing the fuel gauge and odometer when you collect the car.
• Refuel within approximately 15 km of the Enterprise return location in Quebec before dropping off the vehicle.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the Enterprise vehicle in Quebec with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

Some Enterprise locations in Quebec may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value unless you are certain you will not have time to refuel before return.

Yes, you can add an additional driver to your Enterprise rental in Quebec, either as part of your rate or by paying a fee at the counter.

For Enterprise rentals in Quebec, the additional driver fee is CAD 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding an additional driver at the Enterprise counter in Quebec:

• The additional driver must be physically present at pickup.
• They must present a valid, unexpired driver's license (physical, not digital).
• If their license uses a non-Latin alphabet, they must also present an IDP.
• They must meet the minimum age requirements for renting in Quebec.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers named on the Enterprise rental agreement in Quebec are covered by the vehicle's protections, including CDW/LDW and third-party liability. If someone not listed on the agreement drives the vehicle, coverage may be void and additional charges could apply. Never allow an unnamed person to drive your Enterprise rental in Quebec.

If your flight is delayed and you arrive later than your scheduled Enterprise pickup time in Quebec, the rental company will generally hold your reservation for up to 24 hours from the original pickup time, provided the counter is still open when you arrive.

Key points to keep in mind for late arrivals at Enterprise locations in Quebec:

• The YQB airport Enterprise counter has extended hours (generally until 23:59 on weekdays and Sundays), which gives more flexibility for late-arriving flights.
• If your delay is less than 24 hours, your Enterprise booking in Quebec should be held. Aim to arrive during counter operating hours.
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
• Neighborhood Enterprise branches in Quebec City have shorter hours and may not accommodate very late arrivals.

Always have your booking confirmation accessible so you can provide your reservation details quickly when you reach the Enterprise counter in Quebec.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies during your Enterprise rental in Quebec. However, this coverage is available only to non-North American customers. Canadian and US residents do not qualify for this benefit.

If you are eligible, the travel assistance included with your Enterprise Quebec booking typically covers:

• Medical coverage for up to 5 passengers during the trip.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This is particularly relevant if you experience a medical emergency or accident while driving your Enterprise rental on Quebec's highways or in more remote areas of the province.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Quebec, and a brief description of the situation. This coverage does not replace CDW/LDW for damage to the Enterprise vehicle itself.

Yes, one-way rentals are possible with Enterprise in Quebec, but a drop-off fee may apply depending on the route you choose.

When booking a one-way Enterprise rental that starts or ends in Quebec, keep the following in mind:

• A drop-off fee is route-specific and varies by the cities involved, the distance, the vehicle class, and the season.
• The fee is shown during the booking process under the "To pay at destination" section. If no fee appears, the route does not carry a one-way charge.
• Cross-border one-way rentals (for example, Quebec to a US state) may be restricted or carry higher fees. Confirm availability and conditions before booking.
• The drop-off fee cannot be prepaid and is paid directly to Enterprise at the counter in Quebec or at the return location.

If you change your return location after booking, the drop-off fee may be recalculated and a higher charge could apply. Always review your updated confirmation before making changes to a one-way Enterprise reservation in Quebec.

If the Enterprise counter in Quebec charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support after the rental ends.