Enterprise Car Hire
in California

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in California, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in California.

No. With Hola Car Rentals, all costs and charges for your booking in California are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in California charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, picking up your Enterprise hire car at Los Angeles International Airport (LAX) in California is straightforward once you know the process.

After collecting your baggage, head to the centre island of the baggage claim area and look for the purple Rental Car Shuttles sign. Shuttles run approximately every 5 minutes and take you to the hire car facility on Bellanca Way, where the Enterprise counter is located on the 5th floor.

• Exit baggage claim and go to the centre island
• Follow the purple Rental Car Shuttles signs
• Board the shuttle to Bellanca Way (runs every 5 minutes)
• Proceed to the 5th floor of the hire car facility
• Present your booking confirmation, driver’s licence, and credit card at the Enterprise counter

For your return at LAX, follow signs back to the hire car facility on Bellanca Way, return the vehicle, and take the shuttle back to your terminal. Enterprise also operates at other major California airports including SFO, SAN, OAK, and SMF, each with its own pickup process.

Yes, picking up your Enterprise hire car at San Francisco International Airport (SFO) in California is easy using the airport's AirTrain system.

From any terminal at SFO, take the AirTrain Blue Line to the Hire Car Centre located at 780 N McDonnell Rd. The ride takes approximately 5 to 7 minutes and the AirTrain runs 24 hours a day, 7 days a week. The Enterprise counter is on the 4th floor of the Hire Car Centre.

• Follow AirTrain signs inside your arrival terminal
• Board the Blue Line toward the Hire Car Centre
• Ride approximately 5 to 7 minutes to 780 N McDonnell Rd
• Go to the 4th floor and locate the Enterprise counter
• Present your booking confirmation, driver’s licence, and credit card

For your return, drive to the Hire Car Centre at 780 N McDonnell Rd following Hire Car Return signs, drop off the vehicle at the Enterprise/Alamo/National shared area, and take the AirTrain Blue Line back to your departure terminal. Enterprise serves multiple California airports, so always confirm the specific address on your booking confirmation.

To pick up your Enterprise hire car in California, you must bring the following physical documents to the counter.

• A valid, unexpired driver’s licence with a photo (physical original, not digital)
• A major credit card in the main driver’s name with the driver’s name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and cannot replace your licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in California. Debit and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in your name in case your primary card is declined.

Yes, Enterprise hire cars in California are equipped with an electronic toll device compatible with the statewide FasTrak system, which is used on all toll roads, bridges, and express lanes across the state.

California's toll network is almost entirely cashless. Key toll facilities you may encounter include Bay Area bridges such as the Bay Bridge and Golden Gate Bridge, Orange County toll roads (SR-73, SR-133, SR-241, SR-261), and express lanes on motorways such as I-10, I-110, and I-91.

At the Enterprise counter in California, you will typically be offered two options for toll billing:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage during your hire
• Pay per use: the actual toll amount plus daily or administrative processing fees, billed to your card after the hire (sometimes weeks later)

If you prefer to manage tolls yourself, you can opt out at pickup and pay directly through the toll agency's website, or use a personal FasTrak account linked to the vehicle's registration. If you use your own pass, ask the Enterprise agent to deactivate the vehicle's default device to avoid duplicate charges.

Approximate toll costs in California: Bay Area bridge crossings range from US$7 to US$15 each; Orange County toll roads typically cost US$5 to US$15 per day depending on usage.

When you pick up your Enterprise hire car in California, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it temporarily reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles hired in the United States, including California, the typical hold is approximately US$300 to US$400. However, the exact amount can vary depending on the Enterprise location (airport versus city centre), the vehicle class, and the length of your hire. Premium or speciality vehicles may carry a higher hold.

• Only a physical, major credit card in the main driver’s name is accepted for the deposit
• Debit cards and prepaid cards are not accepted
• Ensure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel to California to prevent fraud blocks on the authorisation

After you return the vehicle, the Enterprise counter releases the hold. Your bank or card issuer controls how quickly the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card is always advisable.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in California, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

California has an extensive toll network, including Bay Area bridges, Orange County toll roads, and express lanes throughout the state, so this benefit can provide meaningful savings. You still pay tolls normally during your hire, either through the Enterprise toll programme or directly to the toll agency, and then claim your cashback afterwards.

To claim your Tolls Cashback after your California Enterprise hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. The cashback cap is 5% of your total booking value, so if your booking total was US$600, the maximum refund is US$30.

Yes, Enterprise in California charges a young driver surcharge for renters under 25 years old, in line with standard U.S. hire policy.

The minimum age to hire without an additional fee is 25. Drivers aged 21 to 24 can hire from Enterprise in California but will be subject to a daily young driver surcharge. For Enterprise, National, and Alamo, this fee is US$15 per day plus applicable taxes, paid at the counter.

Additional restrictions that apply to under-25 renters in California include:

• Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, minivan, convertible, luxury, and premium categories
• Eligible classes for under-25 renters are typically economy, compact, intermediate, and intermediate SUV
• The young driver surcharge is separate from the security deposit and must be paid at the Enterprise counter in California

Note that California is not New York or Michigan, where state law requires rentals to drivers aged 18 and older. In California, the standard Enterprise minimum age is 21, with the surcharge applying from 21 to 24. If you are travelling from Latin America or the Caribbean and booking through Hola Car Rentals with Avis or Budget, a fee waiver may be available on eligible rates, but this exception does not apply to Enterprise.

Yes, Enterprise hires in California follow a Full-to-Full fuel policy, which means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel level with the Enterprise agent and confirm it is recorded on your hire agreement. Take a photo of the dashboard showing the fuel gauge and odometer before leaving the lot.

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at locations such as Palm Springs Downtown Enterprise, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Enterprise in California may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Enterprise agent to record the exact starting level on the hire agreement and return it at that same level. Always confirm the correct fuel type (petrol versus diesel or electric) for your specific vehicle before refuelling in California.

Not automatically at a level most visitors would consider sufficient. In California, as in most U.S. states, Enterprise is not required by state law to include a specific minimum third-party liability cover in every hire, unlike in Canada or the European Union where statutory liability is mandatory.

Your Enterprise hire agreement in California will include some basic liability cover, but the limits may be low. Third-Party Liability cover, also known as LIS, ALI, or SLI, is an optional add-on that protects you against bodily injury and property damage you may cause to other people or their property while driving the hire vehicle.

• CDW or LDW covers damage to the Enterprise hire vehicle itself
• LIS, ALI, or SLI covers damage or injury you cause to third parties
• These are two separate protections and both are recommended for driving in California

You can add Supplementary Liability Insurance at the Enterprise counter in California or include it when booking through Hola Car Rentals. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your Enterprise hire in California. Always verify the exact cover included in your booking confirmation and review the hire agreement at the counter before signing.

Yes, you can add an additional driver to your Enterprise hire in California, either as part of your rate or by paying a fee at the counter.

For Enterprise, National, and Alamo hires, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads Additional driver free of charge to confirm whether it is included.

Requirements for adding an additional driver at the Enterprise counter in California:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements; under-25 drivers will be subject to the young driver surcharge

Only drivers listed on the Enterprise hire agreement in California are covered by protections such as CDW, LDW, and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections. If you need to add a driver after pickup, visit an Enterprise branch in California to update the agreement.

Yes, a valid foreign driver’s licence is generally accepted for hiring from Enterprise in California, provided it is unexpired, includes a photo, and is the original physical document.

However, there are important conditions depending on the language and alphabet of your licence:

• If your licence is in English or uses the Latin (Roman) alphabet, it is typically accepted on its own
• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence
• The IDP is not a standalone document and will not be accepted without your original licence
• Digital versions of your licence are not accepted at the Enterprise counter in California

An IDP must be obtained in your home country before travelling to California. If you are in the United States, organisations such as AAA issue IDPs only to U.S. licence holders, so plan ahead. Your licence must remain valid for the entire duration of your Enterprise hire in California. Always bring your passport as a secondary form of identification, as it may be requested at the counter.

If you drive on a California toll road in your Enterprise hire without enrolling in a toll programme, you will still be charged for the tolls, plus additional administrative or processing fees applied by Enterprise.

California's toll network is almost entirely cashless, meaning there are no cash booths on most facilities. The Enterprise vehicle's registration is automatically captured by toll cameras, and the toll authority invoices Enterprise, which then passes the charge to you along with its processing fees. These charges often appear on your credit card days or even weeks after your hire ends.

• Bay Area bridges such as the Bay Bridge and Golden Gate Bridge are cashless and will generate an invoice if no transponder is active
• Orange County toll roads (SR-73, SR-133, SR-241, SR-261) are fully cashless
• Express lanes on motorways such as I-10 and I-110 in Los Angeles require a FasTrak transponder; driving in them without one may result in a violation

To avoid unexpected fees on your California Enterprise hire, you have several options: purchase the Enterprise TollPass at pickup (approximately US$4.95 per day, capped at US$34.65 per hire period, plus actual tolls), register the vehicle's registration directly with the toll agency before or after use, or use a personal FasTrak account linked to the registration. If you use your own pass, ask the Enterprise agent to deactivate the vehicle's default device to prevent duplicate charges.

Yes, most bookings made through Hola Car Rentals for Enterprise hires in California include travel assistance cover provided by Terrawind Global Protection, at no additional cost.

This benefit is particularly relevant when driving in California, where long distances between cities, remote stretches of motorway, and unfamiliar roads can create unexpected situations. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance during your Enterprise hire in California, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Important: this travel assistance benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this cover. Always check your booking confirmation for the exact terms, limits, and exclusions that apply to your specific Enterprise hire in California.