Car Rental at Vancouver Airport

Hola Car Rentals is a premium partner of the leading car rental companies at Vancouver Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip at Vancouver Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Vancouver Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Vancouver Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Vancouver Airport (YVR), most major rental brands have on-site counters located in the Parkade, a multi-level parking structure directly across the road from the terminal building at 3211 Grant McConachie Way, Richmond, BC.

After clearing immigration, customs, and baggage claim on the arrivals level, follow the Ground Transportation or Car Rentals signs, cross the road to the Parkade, and proceed to the ground floor. The following brands have on-site counters there:

• Avis, Budget, Dollar, Thrifty
• Alamo, Enterprise, National
• Hertz

If your booking is with an off-site provider, locate your company's marked courtesy shuttle zone at the arrivals curb. Shuttles run frequently and are free of charge. Allow extra time if you are arriving on an international flight, as immigration and customs processing can add 20 to 60 minutes before you reach the counter.

To collect your rental car at Vancouver Airport, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Vancouver Airport rental counters. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, a major credit card is required to rent a car at Vancouver Airport. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.

The rental partner will place a temporary security hold on your card at pickup. For Canada, typical holds range from CAD 300 to CAD 500, though some Vancouver Airport locations may authorize up to approximately CAD 750 depending on the vehicle class and rental company.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
• The hold reduces your available credit until your bank releases it after the rental, which can take up to 15 business days

Even if you prepaid your booking online, you must still present a physical credit card at the Vancouver Airport counter. Bringing a backup credit card is strongly recommended in case your primary card is declined.

British Columbia has very few toll roads, but drivers departing Vancouver Airport toward the Fraser Valley may use the Port Mann Bridge, which is the main tolled crossing in the province. The Port Mann Bridge operates a fully cashless system, meaning there are no cash lanes. Tolls are captured by plate-reading cameras and billed electronically.

When renting from brands such as Enterprise at Vancouver Airport, you can opt into an optional toll program such as TollPass, which charges a convenience fee of approximately US$3.95 to US$4.95 per day, capped at around US$30 per rental period. This covers the toll charge itself on enrolled roads like the Port Mann Bridge.

If you do not enroll in a toll program at Vancouver Airport:

• The rental company receives the invoice from the toll authority after your rental ends
• You will be charged the toll amount plus an administrative processing fee
• These charges can appear on your card weeks after you return the vehicle

Most other roads around Vancouver Airport, including Highway 1 and the Sea-to-Sky Highway, are toll-free. There are no congestion charges or emissions zone fees in British Columbia.

All bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for tolls paid. See the next FAQ for details.

Yes, every booking includes Tolls Cashback, which reimburses you for tolls paid during your rental from Vancouver Airport, up to 5% of your total booking value.

For example, if your booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls on the Port Mann Bridge near Vancouver Airport, you receive US$12 back. If you paid US$30 in tolls, you receive US$20 (the cap).

To claim your Tolls Cashback after returning your Vancouver Airport rental:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after return are not eligible.

Rental cars picked up at Vancouver Airport carry a mandatory Car Rental Customer Facility Charge imposed by the airport authority. This fee is approximately CAD 2,720 per vehicle per year, and rental companies pass this cost on to customers through surcharges added to every Vancouver Airport booking.

Additional taxes that apply at Vancouver Airport include:

• GST (5%) applied to the rental rate
• Provincial taxes applicable in British Columbia
• Airport concession recovery fees built into the daily rate

Off-airport locations in Richmond or Vancouver city avoid the facility charge entirely, which can result in savings of roughly 20 to 40% on the base rate before taxes. However, reaching an off-airport location requires arranging your own transportation from the terminal.

When comparing rates, check your booking confirmation carefully. Hola Car Rentals shows all taxes and fees either as included in the prepaid rate or listed under the amount due at pickup, so there are no surprises at the Vancouver Airport counter.

Rentals at Vancouver Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup at Vancouver Airport:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the counter agent for the nearest fuel station to the return location

At return, refuel within approximately 15 km of the Vancouver Airport Parkade so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. Returning the car full is always the most cost-effective option when renting at Vancouver Airport.

It depends on your license. At Vancouver Airport, visitors holding a valid driver's license from the United States, Canada, or a country that is a signatory to the 1949 Geneva Convention can generally rent without an International Driving Permit (IDP).

An IDP is mandatory at Vancouver Airport if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In these cases, the IDP serves as a certified translation and must be carried alongside your original license at all times. It is not a standalone document and will not be accepted without the original.

An IDP is strongly recommended (though not always strictly required) if your license is in a non-English language that still uses a Latin alphabet, as individual rental company agents at Vancouver Airport may request it.

• Obtain your IDP in your home country before traveling, as it cannot be issued abroad
• In the United States, AAA issues IDPs only to US license holders
• Bring both your original license and the IDP to the Vancouver Airport counter

Always check your booking confirmation for any partner-specific requirements that apply to your Vancouver Airport pickup.

Yes, you can add an additional driver to your rental at Vancouver Airport, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads Additional driver free of charge. If it is not listed, the following daily fees apply at Vancouver Airport:

• Avis and Budget: approximately US$13 per day, capped at US$65 per rental
• Hertz, Dollar, and Thrifty: approximately US$13.50 per day, capped at US$189 per rental
• Alamo, Enterprise, and National: approximately US$15 per day with no stated cap

The additional driver must be present at the Vancouver Airport counter at pickup with their own valid driver's license (and IDP if required). Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the rental protections.

For Avis and Budget at Vancouver Airport, the additional driver must be at least 25 years old at the time of pickup.

Returning a rental car at Vancouver Airport outside of counter hours is possible, but the process varies by brand.

For on-site brands whose counters are located in the Parkade at Vancouver Airport, follow the Rental Car Return signs to the designated section of the Parkade. During staffed hours, an agent will check you in. Outside those hours, use the brand's key drop box, which is typically located at or near the terminal counter. National, for example, accepts after-hours returns via a drop box at the airport terminal counter between approximately 1:30 AM and 5:30 AM.

For off-site brands that operate via shuttle from Vancouver Airport:

• Return the vehicle to the company's off-site lot (for example, Pacific Car Rentals at 117-5911 Minoru Blvd, Richmond)
• Use the 24-hour key drop if the office is closed
• A free shuttle will return you to Vancouver Airport

Before your rental begins, confirm the after-hours return procedure with your specific brand at Vancouver Airport, as drop box locations and shuttle schedules can vary. Keep a photo of the returned vehicle and the odometer as documentation.

Yes, one-way rentals starting at Vancouver Airport are generally available, but a drop-off fee may apply depending on your destination.

In British Columbia, one-way fees are calculated based on the road distance between the pickup location at Vancouver Airport and the return location, using official road maps. Additional surcharges may apply for routes that involve a BC Ferries crossing, such as drop-offs on Vancouver Island.

When booking a one-way rental from Vancouver Airport on the Hola Car Rentals website, the drop-off fee is shown on the rate details page under the To pay at destination section before you confirm. Review this amount carefully, as it is not included in the prepaid rate and must be paid at the counter.

• Same-city routes (for example, Vancouver Airport to downtown Vancouver) often carry no drop-off fee
• Routes to other cities or regions in BC typically include a distance-based fee
• Cross-border one-ways (for example, Vancouver Airport to a US city) may be restricted or carry higher fees depending on the rental partner

If the counter charges a different drop-off fee than what your confirmation shows for your Vancouver Airport rental, keep all paperwork and contact support after the rental ends.

Rentals at Vancouver Airport in Canada include statutory third-party liability coverage by law. Provincial regulations require every vehicle on BC roads to carry third-party liability insurance, so this protection is included by default when you rent at Vancouver Airport. You can still purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection beyond the statutory minimum.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental vehicle itself. Whether CDW/LDW is included depends on the rate you selected. Check your booking confirmation for the line that reads Car Rental Insurance or CDW/LDW included. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injury caused to third parties (covered by liability insurance)
• Personal belongings inside the vehicle
• Prohibited use such as off-road driving or driving under the influence
• Tires, wheels, undercarriage, or roof damage unless specifically included

Review your rental agreement at the Vancouver Airport counter to confirm exactly which coverages are active before driving away.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to rentals starting at Vancouver Airport. However, this coverage is available only to customers who are not residents of Canada or the United States.

For eligible customers renting at Vancouver Airport, the travel assistance typically includes:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is not a substitute for personal health insurance and does not cover pre-existing medical conditions. It also does not cover damage to the rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

If you need assistance during your rental from Vancouver Airport, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and terms that apply to your Vancouver Airport rental.