Car Rental in Vancouver

Hola Car Rentals is a premium partner of the leading car rental companies in Vancouver, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there is one tolled crossing near Vancouver: the Port Mann Bridge, which connects Surrey and Coquihalla on Highway 1. All other roads in the Vancouver area and across British Columbia are toll-free, so most driving you do in and around Vancouver will not involve any toll charges.

The Port Mann Bridge uses a fully cashless tolling system. There are no cash lanes at the bridge. Charges are captured electronically via license plate recognition and billed to the registered vehicle owner, which in a rental situation means the rental company receives the invoice and passes the cost on to you.

If you plan to cross the Port Mann Bridge during your Vancouver rental, check whether your rental company offers an optional toll program such as TollPass or PlatePass. These programs handle the billing automatically but typically add a daily convenience fee of approximately US$3.95 to US$4.95, capped at around US$30 per rental period. If you do not enroll, the rental company will still charge you the toll amount plus an administrative processing fee after the rental ends, which can be higher than enrolling upfront.

No congestion charges, emissions zones, or city-center driving fees apply in Vancouver or anywhere in British Columbia.

To collect your rental car in Vancouver, you must bring the following physical documents to the counter:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver's license is not in English and is not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license, not as a replacement.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Vancouver rental counter. Name mismatches between your license, passport, and credit card are a common reason for delays at pick-up, so verify that all names match before you travel.

Not always, but it depends on your license. Visitors renting a car in Vancouver can generally drive on a valid foreign license. However, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

Even if your license uses Latin characters, an IDP is strongly recommended if it is not issued in English, as some Vancouver rental counters may request a translation alongside the original document.

Key points to keep in mind for your Vancouver rental:

• The IDP is a translation booklet only. It is invalid without your original license and does not replace it.
• You must obtain your IDP in your home country before traveling to Vancouver. Issuers in Canada do not provide IDPs to holders of foreign licenses.
• All additional drivers listed on the rental agreement must also meet the same document requirements.

If you are unsure whether your license qualifies, obtain an IDP before your trip to avoid any issues at the Vancouver pick-up counter.

Yes, Tolls Cashback is included with every booking, and it applies to toll charges you pay during your Vancouver rental, including any charges from the Port Mann Bridge.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value. For example, if your Vancouver booking totals US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40, you receive US$25 (the cap).

To claim your cashback after your Vancouver rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or invoice showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are processed to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally during the Vancouver rental and claim reimbursement afterward.

You must present a physical major credit card in the main driver's name, with the driver's name printed on the card, at the Vancouver rental counter. The card is used to place a temporary authorization hold for the security deposit.

For Vancouver rentals, typical deposit holds are approximately CAUS$ 300 to CAUS$ 500 for standard vehicles, though some locations may require up to CAUS$ 750. Premium or specialty vehicles may carry higher holds. These are estimates; the exact amount is set by the rental company at the counter.

Important rules for your Vancouver pick-up:

• The card must be a major credit card (Visa, Mastercard, Amex). Debit cards and prepaid cards are not accepted for the deposit hold.
• Digital wallets, virtual cards, and single-use card numbers are not accepted. You must present the physical card.
• The card must be in the main driver's name. A third party's card is not permitted.
• Ensure your card is enabled for international or in-person transactions in Canada and that you have sufficient available credit to cover the hold plus any expected charges.

The hold is released after you return the vehicle in Vancouver. Your bank controls how quickly the credit reappears, which can take up to 15 business days.

The standard fuel policy for Vancouver rentals is Full-to-Full. You receive the car with a full tank and must return it full to avoid additional charges.

Steps to follow for your Vancouver rental:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest gas stations to the return location so you can refuel close by before drop-off
• Refuel within approximately 10 miles or 15 km of the return location to avoid the gauge dropping before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the car in Vancouver with less fuel than recorded at pick-up, the rental company may charge you for the shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee. Returning the car full is always the most cost-effective option.

If the car was not full at pick-up, ask the agent to record the exact starting level on the agreement. You only need to return it at that same level.

Yes, when you rent a car in Vancouver through Hola Car Rentals, statutory third-party liability coverage is included by default. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this coverage follows the rental car automatically.

This means you are protected against bodily injury and property damage you may cause to other people while driving in Vancouver. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplemental liability coverage (LIS or SLI) for higher limits if you prefer greater protection.

Key points about liability coverage for your Vancouver rental:

• Statutory liability is included in the rental price by law in British Columbia
• It covers injury or property damage to third parties, not damage to the rental vehicle itself
• Damage to the rental car is covered separately by CDW or LDW
• Only drivers named on the rental agreement are covered
• Driving outside permitted areas or in violation of the rental agreement can void coverage

Review your booking confirmation before picking up in Vancouver to confirm exactly what liability limits are included and whether upgrading to a higher supplemental limit makes sense for your trip.

Yes, you can add an additional driver to your Vancouver rental, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees for Vancouver rentals are approximately:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver at the Vancouver counter:

• The additional driver must be present at pick-up with their original driver's license
• They must meet the minimum age requirements for British Columbia
• If their license is not in English or uses a non-Latin alphabet, they must also bring an IDP
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by CDW, LDW, and liability protections during the Vancouver rental. Never allow an unlisted person to drive the vehicle.

Yes, most bookings include travel assistance through Terrawind Global Protection, and this benefit can be valuable if an unexpected situation arises during your Vancouver rental, such as a medical emergency, a flight cancellation on the way to Vancouver, or baggage lost by the airline.

The travel assistance benefit typically includes:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Vancouver trip, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready, along with your location and a description of the situation.

Important: this benefit does not apply to Canadian or US residents. It is designed for travelers visiting Vancouver from outside North America. It also does not cover damage to the rental vehicle (that is CDW or LDW) or liability to third parties (that is LIS or SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Vancouver reservation.

Yes, one-way rentals are available in Vancouver, allowing you to pick up in Vancouver and return the car in a different city. However, a drop-off fee may apply depending on the route, rental company, and vehicle class.

How the drop-off fee works for Vancouver one-way rentals:

• The fee is route-specific and is set by the rental partner, not by Hola Car Rentals
• It will be shown during the booking process under the To Pay at Destination section if it applies to your route
• The fee is not prepaid and is paid at the Vancouver pick-up counter
• Changing your return location after booking may reprice the rental and recalculate the fee

Cross-border one-way rentals, such as picking up in Vancouver and returning in the United States, may be restricted or carry higher fees depending on the partner. Always confirm cross-border permissions before booking, as driving across the border without authorization can void your coverage.

If the drop-off fee shown at the Vancouver counter differs from what appeared on your confirmation, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.

If you drive through the Port Mann Bridge near Vancouver without enrolling in the rental company's toll program, you will still be charged for the toll, but the process works differently and can cost more.

The Port Mann Bridge uses cashless, plate-based tolling. There are no cash lanes. When you drive through, the toll authority captures your rental vehicle's license plate and sends the invoice to the rental company. The rental company then charges the toll amount to your credit card, typically along with an administrative processing fee. These charges often appear days or even weeks after your Vancouver rental has ended.

Your options when renting in Vancouver:

• Enroll in the rental company's toll program at pick-up (such as TollPass or PlatePass), which handles billing automatically for a daily convenience fee of approximately US$3.95 to US$4.95, capped at around US$30 per rental period
• Avoid the Port Mann Bridge entirely by using an alternative crossing, since most other roads in the Vancouver area are toll-free
• Pay the toll passthrough charge plus the rental company's administrative fee after the rental if you cross without enrolling

Whatever tolls you pay during your Vancouver rental, you can claim up to 5% of your booking total back through the Hola Car Rentals Tolls Cashback benefit by submitting your toll receipts within 30 days of return.

When picking up a rental car in Vancouver, particularly at Vancouver International Airport (YVR), your total cost includes both the prepaid rate and certain taxes and fees that may be due at the counter.

Common charges that can appear on a Vancouver rental agreement include:

• Provincial and federal taxes applicable in British Columbia
• Airport concession or facility fees charged by the airport authority
• Vehicle licensing or registration surcharges
• Tourism levies or municipal surcharges where applicable

Whether these are included in your prepaid rate or due at the Vancouver counter depends on the rate plan you selected. Check your booking confirmation carefully. If it shows Taxes and Fees: Included, you should not be billed again for those items at the counter. If it shows a Total to Pay at Destination amount, those charges are legitimately due locally.

If the Vancouver counter adds a mandatory charge that was not disclosed on your confirmation and that you did not opt into, the No Extra Charges© guarantee covers you. Keep your itemized rental agreement and contact support after the rental ends with your documentation so the charge can be reviewed and resolved.

When you arrive in Vancouver, the rental car counters for all major partner brands are located within or near the terminal at Vancouver International Airport (YVR). Follow the Car Rental signs inside the terminal after clearing customs and baggage claim.

Steps to locate your counter in Vancouver:

• Check your booking confirmation to confirm the operating brand name (for example, Avis, Hertz, Alamo, Enterprise, Budget, or National)
• Follow Car Rental signage from the arrivals level toward the rental counters or the designated shuttle stop
• Some brands in Vancouver may be served from a consolidated rental area or require a short shuttle ride to an off-terminal facility
• If your brand shares a counter with another brand in the same group, ask airport staff or use the courtesy phones near the rental area

If you are picking up at a downtown Vancouver location rather than the airport, your confirmation will include the exact street address. Bring the address with you and contact the location directly if you have difficulty finding it.

Counter hours in Vancouver can vary by brand and may be affected by holidays. Confirm the operating hours on your rental agreement before you travel, especially if your flight arrives late at night. If you arrive outside counter hours, review your confirmation for after-hours instructions.