VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Morrisville Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Morrisville Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Morrisville Airport.
Will I face unexpected charges at the counter when I rent a car at Morrisville Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Morrisville Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Morrisville Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the terminal to the rental car counter at Morrisville Airport?
At Morrisville Airport (Raleigh-Durham International, RDU), there are no rental car counters inside the terminals. All major brands operate from an off-site Rental Car Center located at 1016 Rental Car Dr, Morrisville, NC 27560.
To reach the counter, follow these steps after collecting your luggage:
- Exit through the outside doors to the designated Rental Car Pick Up area: Zone 4 in Terminal 1 or Zone 5 in Terminal 2
- Board the free shuttle bus for your rental brand (look for company logos on the buses)
- The shuttle ride takes approximately 5 minutes, covering about 3 miles to the Rental Car Center
All brands available at Morrisville Airport, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty, share this same off-site facility. Most international flights arrive at Terminal 2, so look for the shuttle stop at Zone 5 after clearing immigration and customs.
What are the rental car counter hours at Morrisville Airport?
Rental car counters at Morrisville Airport operate Sunday through Saturday from 4:00 AM to 1:00 AM daily. There is no overnight service between 1:00 AM and 4:00 AM, so pickup is not available during those hours.
If your flight arrives late and you land after 1:00 AM, you will need to wait until counters reopen at 4:00 AM to collect your vehicle. After-hours vehicle returns are accepted at the Rental Car Center, but the lot is only processed starting at 4:00 AM.
For after-hours returns at Morrisville Airport, leave your keys and completed rental agreement inside the unlocked car in the secured lot, and note the mileage and fuel level on your agreement before leaving. A shuttle back to the terminals is available after you drop off the vehicle.
If your flight is delayed, rental companies at Morrisville Airport will generally hold your booking for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider as soon as possible.
What documents do I need to pick up a rental car at Morrisville Airport?
To collect your rental car at Morrisville Airport, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter at Morrisville Airport. Prepaid or virtual cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.
Are there toll roads near Morrisville Airport, and how do they work for rental car drivers?
Yes, there are toll roads near Morrisville Airport, and all of them use fully electronic, cashless tolling. There are no toll booths where you can pay with cash.
The main toll roads you may encounter when driving from Morrisville Airport include:
- Triangle Expressway (NC-540): approximately 19 miles connecting Raleigh and Durham; standard 2-axle vehicles pay up to US$3.60 electronically, or around US$4.05 to US$4.19 with an NC Quick Pass account as of January 2026
- Monroe Expressway: 2-axle vehicles pay up to US$2.66 electronically or US$4.10 by mail invoice
North Carolina uses the NC Quick Pass system for prepaid accounts, and the state also accepts E-ZPass, SunPass, and Peach Pass. If you do not have a compatible transponder, toll cameras photograph your license plate and a bill-by-mail invoice is sent to the vehicle's registered owner, which in a rental means the charge is passed to you through the rental company, often with an administrative processing fee added.
At the Morrisville Airport counter, you can opt into the rental company's unlimited toll program (typically US$11 to US$25 per day) or pay per use. Review the terms before signing, as daily fees apply even on days you do not use a toll road.
How does the security deposit work when picking up a rental car at Morrisville Airport?
When you collect your rental car at Morrisville Airport, the rental company will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles rented in the United States, including at Morrisville Airport, the typical hold is approximately US$300 to US$400. The exact amount depends on the rental brand, vehicle class, and rental duration, and may be higher for premium or specialty vehicles.
- Only a major credit card in the main driver's name with the driver's name printed on the card is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must have sufficient available credit to cover the hold in addition to any other charges
After you return the vehicle at Morrisville Airport, the hold is released. Your bank or card issuer controls how quickly the funds become available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the counter.
Can I get cashback on tolls paid during my rental from Morrisville Airport?
Yes, all bookings include Tolls Cashback, which reimburses you for tolls paid on roads near Morrisville Airport and throughout North Carolina, up to 5% of your total booking value.
Given that the Triangle Expressway and Monroe Expressway near Morrisville Airport are fully cashless and charges are often passed through the rental company with added fees, keeping your toll receipts or invoices is especially important for claiming this benefit.
To claim your Tolls Cashback after returning your vehicle at Morrisville Airport:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking charges.
Do I need an International Driving Permit to rent a car at Morrisville Airport?
An International Driving Permit (IDP) is not always mandatory at Morrisville Airport, but it is required in specific situations.
You must carry an IDP if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP serves as a translation and must be presented alongside your original license at the Morrisville Airport counter. The IDP alone is not accepted as a standalone document.
If your license is written in the Latin alphabet but is not issued in English, an IDP is strongly recommended, though not always strictly required by every rental brand at Morrisville Airport. Requirements can vary between Avis, Hertz, Budget, and other partners operating at the Rental Car Center.
- Obtain your IDP before traveling, in your home country
- U.S. organizations such as AAA do not issue IDPs to holders of non-U.S. licenses
- Bring both your original license and the IDP to the counter
Visitors from Canada presenting a valid provincial license generally do not need an IDP at Morrisville Airport, though some brands may also ask for a passport or Enhanced Driver's License.
Is there an age restriction or young driver surcharge for renting at Morrisville Airport?
Yes, drivers under 25 years old face restrictions and additional fees when renting at Morrisville Airport.
North Carolina is not one of the states (such as New York or Michigan) that requires rental companies to rent to drivers aged 18 and older. At Morrisville Airport, the standard minimum age is 25 for most rental brands, with drivers aged 21 to 24 eligible to rent but subject to a daily young-renter surcharge. Drivers under 21 are generally not accepted.
Typical young-renter surcharge amounts at Morrisville Airport vary by brand:
- Avis, Budget, and Payless: approximately US$13 per rental day, capped at US$65 plus taxes
- Hertz, Dollar, and Thrifty: approximately US$13.50 per rental day, capped at US$189 plus taxes
- Alamo, National, and Enterprise: approximately US$15 per day plus taxes
Drivers aged 21 to 24 are also restricted from renting certain vehicle classes at Morrisville Airport, including full-size SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate vehicles are typically available to younger renters.
If you are aged 21 to 24 and from Latin America or the Caribbean, check your booking confirmation, as certain Avis and Budget rates may waive the underage fee under specific conditions.
How does the fuel policy work for rentals picked up at Morrisville Airport?
Rentals at Morrisville Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At the Morrisville Airport Rental Car Center, check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before driving away.
Before returning your vehicle to the Morrisville Airport Rental Car Center at 1016 Rental Car Dr, refuel at a gas station close to the return location. Refueling within approximately 10 miles of the Rental Car Center is recommended so the gauge does not drop before you arrive. Keep your fuel receipt as proof.
- If you return the car below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices
- An additional refueling service fee may also apply
- For after-hours returns at Morrisville Airport, leave your fuel receipt in the vehicle with your completed rental agreement
Some counter locations may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.
Can I add an additional driver to my rental at Morrisville Airport?
Yes, you can add an additional driver to your rental at Morrisville Airport, either as part of your booking rate or by paying a fee at the counter.
Check your booking confirmation before arriving at Morrisville Airport. If it states additional driver is included, the first extra driver is free. If it is not included, the daily fees at the Morrisville Airport counter are:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 plus taxes
- Hertz, Dollar, and Thrifty: US$13.50 per rental day, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Morrisville Airport counter at pickup. They must bring their own valid driver's license and any required IDP, and they must sign the rental agreement. Drivers who are not listed on the agreement are not covered by the rental protections, including CDW/LDW and liability coverage.
For Avis, Budget, and Payless rentals at Morrisville Airport, additional drivers must generally be at least 25 years old. Age restrictions and surcharges for younger additional drivers may apply at other brands as well.
What insurance coverage do I need for a rental car at Morrisville Airport?
When renting at Morrisville Airport, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to or theft of the rental vehicle. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. Not all U.S. states require rental companies to include minimum liability coverage, and North Carolina, where Morrisville Airport is located, may not mandate it. Adding supplemental liability coverage of up to US$300,000 is strongly recommended.
- CDW/LDW covers the rental vehicle only
- LIS/ALI/SLI covers third parties, not the rental car itself
- Neither covers your personal belongings or your own medical costs
Check your booking confirmation for what is already included in your rate before accepting add-ons at the Morrisville Airport counter. Declining coverage you already have in your rate could result in duplicate charges, which may be addressed through the No Extra Charges© guarantee.
Does my booking include travel assistance if something goes wrong near Morrisville Airport?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or accident while driving near Morrisville Airport or anywhere during your trip.
This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
If you are eligible, the Travel Assistance benefit typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving near Morrisville Airport or elsewhere during your rental, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorization. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to the rental vehicle or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
How does the return process work at Morrisville Airport?
Returning your rental car at Morrisville Airport is straightforward. Follow airport signs for Car Rental Return to reach the Rental Car Center at 1016 Rental Car Dr, Morrisville, NC 27560, the same facility where you picked up the vehicle.
Before arriving at the Rental Car Center, refuel at a nearby gas station to comply with the Full-to-Full fuel policy. Keep your receipt as proof of refueling.
- Park in the secured lot at the Rental Car Center and locate a staff member or drop-off lane for your brand
- The agent will inspect the vehicle and close out your rental agreement
- After return, take the free shuttle back to your terminal at Morrisville Airport
For after-hours returns at Morrisville Airport, the lot is not staffed between 1:00 AM and 4:00 AM. You may still drop off the vehicle during this window by leaving your keys and completed rental agreement inside the unlocked car. Record the mileage and fuel level on the agreement before leaving, and keep a photo of the dashboard as documentation.
The security deposit hold placed on your credit card at pickup will be released once the rental is closed. Your bank controls how quickly the funds become available, which can take up to 15 business days.
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