VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Burlington Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Burlington Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Burlington Airport.
Will I face unexpected charges at the counter when I rent a car at Burlington Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Burlington Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Burlington Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car counters located at Burlington Airport?
At Burlington Airport, the rental car counters are located on the main floor of the terminal, directly adjacent to the baggage carousels. There is no shuttle or people mover required to reach them.
After collecting your bags, simply look for the rental car counter signs in the baggage claim area. Brands operating at Burlington Airport include Alamo, Enterprise, Budget, National, and Hertz.
Your vehicle is accessed via a short walk through a covered skywalk that connects the terminal to the on-site parking garage, so you are protected from Vermont weather. The rental car facility address is 1200 Airport Drive, South Burlington, VT 05403.
Counter hours vary by brand. Enterprise operates 8:00 AM to 11:59 PM daily, while Budget and Avis operate Sunday through Saturday from 7:00 AM to 12:15 AM. Confirm hours for other brands directly when you book.
Can I return my rental car after hours at Burlington Airport?
Yes, after-hours returns are available at Burlington Airport for several rental brands including Enterprise, Alamo, and Budget.
To complete an after-hours drop-off at Burlington Airport, follow these steps:
- Park the vehicle in the designated rental company spaces in the on-site parking garage
- Note the fuel level and mileage before leaving the vehicle
- Place your keys and completed contract in the drop box located at the rental company counter inside the terminal
- Keep a photo of the dashboard showing the fuel gauge as proof of the tank level at return
Under the full-to-full fuel policy, you must return the vehicle with the same fuel level recorded at pick-up. Refuel near Burlington Airport before dropping off to avoid refueling charges, which are typically higher than retail pump prices plus an administrative fee.
Keep all paperwork and receipts until your final rental invoice is confirmed and any security deposit hold has been released by your bank.
Are there toll roads near Burlington Airport in Vermont?
Vermont has no interstate toll roads, so driving to and from Burlington Airport on I-89 or Route 2 involves no electronic tolls or cashless billing systems.
The only toll facilities in Vermont are three seasonal mountain toll roads, none of which are on typical routes from Burlington Airport:
- Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car plus US$5 per extra passenger, paid in cash at the gate
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 all-day pass, paid in cash
- Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car plus US$9.50 per extra passenger, paid by credit card only
These are manual pay-at-gate roads with no cameras or plate-based billing, so rental company toll programs such as PlatePass or e-toll do not apply. You pay directly at the gate and no invoice or surcharge is sent to the rental company afterward.
There are no congestion charges or emissions zones affecting drivers departing Burlington Airport.
Does my Burlington Airport rental include Tolls Cashback?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Vermont has no electronic toll roads near Burlington Airport, so this benefit is most relevant if you drive into neighboring states such as New Hampshire or New York, which do have toll roads. If you pay any tolls during your rental period, you can claim the cashback after returning the vehicle.
To claim your Tolls Cashback after your Burlington Airport rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is capped at 5% of your booking total. For example, if your booking total is US$500, the maximum reimbursement is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.
What documents do I need to pick up a rental car at Burlington Airport?
To collect your rental car at Burlington Airport, you must present the following physical documents at the counter:
- A valid, unexpired driver's license from your home country, including a photograph
- A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold
- Your passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required as a translation document. For licenses in other non-English languages, an IDP is strongly recommended. The IDP must be carried alongside your original license and is not accepted as a standalone document.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Burlington Airport rental counters. Debit and prepaid cards are not accepted for the security deposit hold.
What taxes and airport fees apply to car rentals at Burlington Airport?
Renting a car at Burlington Airport involves several state and airport-specific charges that are added on top of the base rental rate.
- Vermont state rental car tax: 9% applied to all rentals
- Burlington Airport facility charge (customer facility charge): US$4 per rental day
These fees are standard for on-airport pickups at Burlington Airport. Your booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as amounts due at the counter under a separate total.
If your confirmation shows taxes and fees as included, you should not be billed again for those items at the Burlington Airport counter. If an unexpected charge appears, keep all paperwork and contact support after the rental is complete.
Some rental brands also offer off-airport pickup locations in the South Burlington area, accessible via shuttle from Burlington Airport, which can avoid the US$4 per day airport facility charge. Check your booking options if cost savings on fees are a priority.
Is a credit card required to rent a car at Burlington Airport?
Yes, a major credit card is required to rent a car at Burlington Airport. The card must be a physical card with the main driver's name printed on it and must have sufficient available credit to cover the security deposit hold.
At Burlington Airport, the typical security deposit hold for a standard vehicle in the United States is approximately US$300 to US$400. This is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Important points to keep in mind:
- Debit cards and prepaid cards are not accepted for the deposit hold
- Digital wallets and virtual card numbers are not accepted at the counter
- The card must be in the main driver's name, not a third party's name
- Even if you prepaid your booking online, you must still present a physical credit card at the Burlington Airport counter
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorizations.
Do I need an International Driving Permit to rent a car at Burlington Airport?
An International Driving Permit (IDP) is not always mandatory to rent a car at Burlington Airport, but whether you need one depends on your license.
At Burlington Airport, your valid home-country driver's license is the primary document accepted. However:
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required as a translation document
- If your license is in a non-English language but uses the Latin alphabet, an IDP is strongly recommended to avoid any issues at the counter
- If your license is in English, no IDP is needed
The IDP is a translation booklet only. It must always be carried together with your original license and is not valid as a standalone document. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
At Burlington Airport, rental counters may also ask for a passport or acceptable secondary ID with a name matching your driver's license, particularly for visitors arriving on international flights.
Is there a young driver surcharge for renters under 25 at Burlington Airport?
Yes, drivers aged 21 to 24 are subject to a young-renter surcharge when picking up a rental car at Burlington Airport. The minimum age to rent without a surcharge is 25.
Surcharge amounts vary by rental brand at Burlington Airport:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, Enterprise, and National: US$15 per day plus taxes
In addition to the surcharge, drivers under 25 are restricted from renting certain vehicle classes at Burlington Airport. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis or Budget rates. Check your booking confirmation to see if this waiver is shown.
How does adding an extra driver work at Burlington Airport?
Yes, you can add an additional driver to your rental at Burlington Airport, either as part of your rate or by paying a fee at the counter.
Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the following daily fees apply at Burlington Airport:
- Avis and Budget: US$13 per day plus taxes, maximum US$65 plus taxes
- Hertz: US$13.50 per day plus taxes, maximum US$189 plus taxes
- Alamo, Enterprise, and National: US$15 per day plus taxes
The additional driver must be present at the Burlington Airport counter at pick-up with their own valid driver's license and any required ID. They must sign the rental agreement. If they drive without being listed on the contract, insurance protections such as CDW and liability coverage may not apply to them.
For Avis, Budget, and Payless rentals at Burlington Airport, additional drivers must generally be at least 25 years old. Age restrictions and fees for younger additional drivers vary by location.
What insurance coverage do I need for my Burlington Airport rental?
When picking up a rental car at Burlington Airport, you should consider two main types of coverage: protection for the rental vehicle itself and liability protection for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the rental vehicle is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability coverage (LIS or SLI) protects you if you injure someone or damage their property while driving. Vermont does not mandate a specific minimum liability inclusion for all rental companies, so coverage levels can vary. Hola Car Rentals strongly recommends adding supplemental liability coverage of up to US$300,000 for any Burlington Airport rental.
Neither CDW nor LIS covers your personal belongings or your own medical costs. Personal Effects Coverage (PEC) and Personal Accident Insurance (PAI) are separate optional add-ons available at the counter.
Review your booking confirmation to confirm which protections are already included in your rate before arriving at Burlington Airport.
What happens if my flight is delayed and I arrive late to Burlington Airport?
If your flight is delayed and you arrive later than your scheduled pick-up time at Burlington Airport, rental companies will generally hold your reservation for up to 24 hours from the original pick-up time.
Key points to keep in mind for Burlington Airport arrivals:
- Enterprise operates until 11:59 PM daily, and Budget and Avis operate until 12:15 AM. If your delay pushes your arrival past counter closing time, after-hours pick-up may not be available at Burlington Airport
- If your delay is less than 24 hours, your booking should be held automatically
- If your delay exceeds 24 hours, contact support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible
Always confirm counter hours for your specific brand at Burlington Airport before traveling, as hours can vary by season or holiday. If you arrive during open hours, proceed directly to the baggage claim level where the rental counters are located, adjacent to the carousels, and present your booking confirmation and documents as normal.
Is travel assistance included with my Burlington Airport car rental booking?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals starting at Burlington Airport.
This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in Vermont, where some areas are rural and far from major hospitals. Coverage typically includes:
- Travel and medical assistance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental vehicle (that is handled by CDW) or liability to third parties (covered by LIS). Pre-existing medical conditions are excluded. Review your Burlington Airport booking confirmation for the exact terms and coverage limits that apply to your reservation.
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