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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 20 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking in Vermont include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Vermont, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Vermont.

Will I face unexpected charges at the counter when I rent a car in Vermont through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my rental car at Burlington International Airport in Vermont?

At Burlington International Airport (BTV), Vermont's main rental hub, the pickup process is straightforward. Rental car counters for major brands including Alamo, Avis, Budget, and Enterprise are located inside the terminal on the main floor, directly adjacent to baggage claim.

After collecting your luggage, walk to the counter or kiosk for your brand to complete check-in. Vehicles are parked a short walk away via a covered skywalk connecting to an on-site parking garage, so no shuttle or bus is needed.

Some brands offer accelerated or skip-the-counter options. With Alamo, for example, you can print your rental agreement online and proceed directly to the exit booth without stopping at the counter. Check your booking confirmation to see if your brand offers this at Vermont's Burlington airport.

Counter hours vary by brand: Avis and Budget typically operate 7:00 AM to 12:15 AM, while Enterprise runs 8:00 AM to 11:59 PM. Arrivals outside those windows are considered after-hours. After-hours key drop is available across providers, with returns processed the next business day.

Are there toll roads in Vermont I need to worry about with a rental car?

No, Vermont has no interstate toll roads or highway toll systems. Unlike neighboring New York or Massachusetts, Vermont is essentially toll-free for everyday driving.

The only toll facilities in Vermont are three short, seasonal mountain toll roads that lead to scenic summits. These are not part of any electronic toll network such as E-ZPass or similar systems used elsewhere in the US. Payment is made directly at the gate:

  • Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car plus US$5 per additional passenger, paid in cash at the booth
  • Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash
  • Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car plus US$9.50 per additional passenger, paid by credit card only

Because these Vermont toll roads use manual payment at the gate, the transponder programs offered by rental companies (such as PlatePass or e-toll) do not apply here. There are no cameras, plate-based billing, or violation invoices on these roads. If you cannot pay at the gate, access is simply denied.

Vermont also has no congestion charges or emissions zones of any kind.

What documents do I need to pick up a rental car in Vermont?

To pick up a rental car in Vermont, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the physical card, used for the security deposit hold
  • A passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting Vermont from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license at all Vermont rental counters.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at any Vermont rental counter. Debit and prepaid cards are not accepted for the security deposit hold.

Can I get tolls cashback on my Vermont rental even though Vermont has almost no toll roads?

Yes, Tolls Cashback is included with all bookings, and it applies to your Vermont rental even if you pay little or no tolls within Vermont itself.

Vermont has almost no toll roads, so most renters driving exclusively within the state will have minimal toll expenses. However, if your Vermont trip takes you into neighboring states such as New York, Massachusetts, or New Hampshire, where electronic and cashless toll roads are common, any tolls you pay during the rental period are eligible for reimbursement.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your Vermont booking totals US$500, the maximum cashback is US$25.

To claim, email [email protected] within 30 days of returning the vehicle and include:

  • Your Hola Car Rentals reservation confirmation
  • A copy of the rental agreement signed at pickup
  • A receipt or statement showing toll charges paid during the rental

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.

Are there young driver surcharges for renters under 25 in Vermont?

Yes, drivers under 25 renting a car in Vermont are subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Vermont follows the standard US rental policy: the minimum age to rent without surcharges is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee that varies by brand:

  • Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

Vehicle class restrictions also apply in Vermont. Drivers under 25 are generally limited to economy, compact, and intermediate categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the main driver to be at least 25.

One exception: if you are from Latin America or the Caribbean and your booking is fulfilled by Avis or Budget, the underage fee may be waived for the main driver aged 21 to 24 on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.

What are the driving rules in Vermont that rental car drivers should know?

Vermont shares many driving rules with neighboring US states, but there are several local rules that can catch visitors off guard.

Speed and fines:

  • Highway speed limits are generally 55 to 65 mph, similar to neighboring states
  • School zone and worksite speed violations carry doubled fines compared to standard tickets, which is stricter than many neighboring states
  • Unpaved town highways in Vermont may have speed limits set by local vote between 25 and 50 mph, so posted signs matter

Winter driving rules specific to Vermont:

  • Tire chains are mandatory on certain mountain routes, including Vermont Route 108, during winter conditions
  • Fines for non-compliance range from US$1,000 to US$2,000, doubled for repeat violations
  • Secondary and mountain roads can close without notice between December and April due to snow, and salt shortages in recent seasons have left some roads slick even after plowing

Other rules:

  • Right turn on red is permitted unless a sign prohibits it; you must yield to pedestrians and cross traffic
  • When passing cyclists in Vermont, a minimum clearance of 4 feet is required
  • Neighborhood electric vehicles are capped at 25 mph

Visitors renting a car in Vermont should Budget extra time for mountain routes in winter and always check road conditions before heading to higher elevations.

Do I need winter tires or chains for my rental car in Vermont?

Yes, tire chains are legally required on certain Vermont mountain routes during winter conditions, and this is enforced more strictly than in many neighboring states.

Vermont Route 108, which connects Stowe to the Mt. Mansfield summit area, is one route where chains are mandatory when conditions require them. Fines for non-compliance start at US$1,000 and can reach US$2,000, with doubled penalties for repeat violations.

Standard rental vehicles in Vermont are not automatically equipped with chains. If you plan to drive mountain passes or remote roads between December and April, ask at the rental counter whether chains are available as an add-on, or arrange them separately before your trip.

Beyond chains, Vermont's winter road conditions present additional challenges:

  • Secondary and mountain roads can close without a fixed schedule when snow accumulates
  • Salt shortages in recent seasons have left persistent slick spots on side roads even after plowing
  • Public works in Vermont prioritize intersections and turns, so straight stretches of secondary roads may remain snow-packed longer

If you are renting a car in Vermont during winter months, an all-wheel-drive or four-wheel-drive vehicle is worth considering. Check your booking confirmation for vehicle drivetrain details, and confirm chain availability with the rental counter at pickup.

What is the fuel policy for rental cars in Vermont?

The standard fuel policy for rental cars in Vermont is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup in Vermont, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and fuel gauge before leaving the lot.

When returning your Vermont rental, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle with less than a full tank, you may be charged:

  • A fuel shortfall at the rental partner's refueling rate, which is typically higher than the pump price
  • A refueling service or administrative fee on top of the fuel cost

For after-hours returns at Burlington International Airport in Vermont, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation. After-hours returns are processed the next business day, and you remain responsible for the vehicle until check-in is complete.

Does travel assistance cover me if I break down on a remote Vermont road?

Yes, most bookings include travel assistance through Terrawind Global Protection, and this coverage can be valuable if something goes wrong on Vermont's rural or mountain roads, which can be far from urban services.

Vermont has many remote secondary roads and mountain passes where help may not be immediately available. The travel assistance included with eligible bookings covers:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance while driving in Vermont, contact the provider immediately:

  • Phone (24/7, toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Vermont, and a brief description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorization.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the rental vehicle itself, which is handled separately by CDW/LDW.

How does the security deposit work for rental cars in Vermont?

When you pick up your rental car in Vermont, the rental partner will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

Typical deposit holds in the United States, including Vermont, are approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may require a higher hold. The exact amount is set by the rental company at the counter and can vary by brand, location, and season.

Key requirements for the deposit in Vermont:

  • A physical, major credit card with the driver's name printed on the card is required
  • The card must be in the main driver's name
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
  • You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle in Vermont, the hold is released by the rental partner. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined at the counter.

Can I return my rental car after hours at Burlington Airport in Vermont?

Yes, after-hours returns are available at Burlington International Airport (BTV) in Vermont across major rental brands.

The process for returning your Vermont rental outside counter hours depends on your brand:

  • Alamo: Park in designated Alamo spaces in the on-site garage and drop the keys in the dropbox at the main terminal counter
  • Avis and Budget: Counter hours run until 12:15 AM; returns after that are processed the next business day
  • Enterprise: Counter closes at 11:59 PM; after-hours key drop is available

For all after-hours returns at Vermont's Burlington airport, note the following:

  • Record the mileage and fuel level before leaving the vehicle
  • Lock the car and drop the keys in the designated dropbox at the counter
  • Keep a photo of the fuel gauge and odometer as documentation
  • You remain responsible for the vehicle until the rental company processes the return the next business day

Make sure the tank is full before returning, as the Full-to-Full fuel policy applies regardless of return time. If you return with less than a full tank, refueling fees will be applied when the contract is processed.

Is insurance included in my rental car booking in Vermont?

Whether insurance is included in your Vermont rental depends on the rate plan you selected at booking. Check your booking confirmation carefully, as coverage varies.

The two main protections to look for are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Vermont. Some US states require rental companies to include state-minimum liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC).

At the Vermont rental counter, review the rental agreement before signing to confirm which coverages are active and what deductibles apply. Only drivers named on the agreement are covered. If someone not listed on the contract drives the vehicle in Vermont, coverage may be void.

Can I pick up a car in Vermont and drop it off in another state?

Yes, one-way rentals from Vermont to another state are generally possible through major rental brands, but a drop-off fee will apply in most cases and must be confirmed at booking.

Vermont's location in the northeastern US makes one-way rentals to neighboring states such as New York, Massachusetts, New Hampshire, and Maine common requests. However, the drop-off fee varies significantly depending on the route, the rental brand, the vehicle class, and the season.

How to check if a drop-off fee applies to your Vermont one-way rental:

  • During the booking search, select your Vermont pickup location and a different return location
  • On the rate details page, look for a line labeled "Drop-Off Fee" under the "To pay at destination" section
  • If no fee appears, the route does not carry a one-way surcharge for that rate

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Cross-border one-ways, such as Vermont to Canada, may be restricted or carry higher fees depending on the rental partner. Always confirm cross-border permissions on your rental agreement before driving across the border.

If you need to change your drop-off location after booking your Vermont rental, contact support as soon as possible, as changes may reprice the reservation.

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