VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Portland include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Portland, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Portland.
Will I face unexpected charges at the Budget counter in Portland when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Portland International Airport (PDX)?
The Budget counter at Portland International Airport is located at 7240 NE Airport Way, Portland, OR 97218, inside the airport's consolidated Rental Car Center on the lower level across from baggage claim.
Unlike many U.S. airports that require a shuttle ride to an off-site facility, PDX keeps the Budget counter on-site, so you can walk directly from baggage claim following the rental car signs without boarding a bus. From arrival to driving away typically takes 20 to 45 minutes depending on counter lines.
The Budget counter at PDX is open daily from 5:00 AM to 1:00 AM. After-hours vehicle returns are available: park the car forward in the designated Budget return area and lock the keys inside when the counter is unattended between 11:00 PM and 4:00 AM.
Does Budget have a downtown Portland location?
Yes, Budget has a downtown Portland location at 330 SW Washington Street, between SW 3rd Avenue and SW 4th Avenue, inside a parking garage, Portland, OR 97204.
Unlike the Portland International Airport location, the downtown Budget counter does not have walk-in access from a public transit stop. Budget offers a free pickup service from your hotel or location to the downtown counter, so call ahead to arrange it before you arrive.
Downtown counter hours are more limited than PDX: Monday through Friday 8:00 AM to 5:00 PM, and Saturday through Sunday 9:00 AM to 1:00 PM. After-hours returns are not available at the downtown Portland Budget location, so plan your return accordingly. If you need to return outside those hours, the PDX location is your best alternative, though a one-way drop fee may apply.
Are there toll roads near Portland that affect my Budget rental?
Oregon currently has no statewide interstate toll roads, so most driving in and around Portland will be toll-free. However, two Columbia River bridge crossings do charge tolls that could affect your Budget rental:
- Hood River-White Salmon Interstate Bridge: US$2.00 per car (US$1.00 with a Breezby prepaid account), payable by cash, Breezby account, or online within 7 days via the Port of Hood River
- Bridge of the Gods: US$2.00 per car (US$1.25 with Breezby), payable similarly
Neither bridge is a fully cashless facility, so you can pay cash directly at the toll booth. If you cross without paying, you must settle the amount online within 7 days to avoid violations and additional administrative fees.
Your Budget rental vehicle at Portland may include an electronic toll device. If you activate the rental company's toll program, a daily service fee (typically US$11 to US$25 per day) applies on top of actual toll charges. For only occasional bridge crossings, paying cash at the booth is usually more cost-effective than enrolling in the daily program.
Can I get cashback on tolls paid during my Budget rental in Portland?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Budget rental in Portland.
While Portland itself has very few toll roads, if your trip takes you to the Hood River-White Salmon Interstate Bridge or the Bridge of the Gods on the Columbia River, those toll costs qualify for the cashback benefit.
To claim your reimbursement:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Budget, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What documents do I need to pick up a Budget rental car in Portland?
To pick up your Budget rental car in Portland, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents presented at the Budget counter in Portland must be physical originals. Digital copies on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined at the Portland counter.
How much is the security deposit for a Budget rental in Portland?
When you pick up your Budget rental in Portland, a temporary authorization hold is placed on your credit card. For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, rental location, and season.
A few important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the car
- Only a major credit card with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit at the Portland Budget counter
- Premium or specialty vehicles may carry a higher hold amount
- After you return the car, the Budget Portland location releases the hold, but your bank controls when it reappears in your available balance, which can take up to 15 business days
Bring a backup credit card in your name to the Portland pickup in case your primary card is declined or does not have sufficient available credit.
What is the fuel policy for Budget car rentals in Portland?
Budget rentals in Portland follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Portland Budget rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Portland lot
- Refuel within approximately 10 miles of the return location, whether PDX or the downtown Portland Budget counter, so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the car below the recorded starting level, Budget may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus an administrative service fee. For after-hours returns at PDX, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.
What travel assistance is included with my Budget rental booking in Portland?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Budget rental in Portland as well. This is particularly useful if you experience a medical emergency or need legal support after a road incident while driving in the Portland area or on Oregon highways.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Portland trip.
Does Budget in Portland charge a young driver fee for renters under 25?
Yes, Budget in Portland charges a young-driver surcharge for renters aged 21 to 24. The fee is US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.
Oregon does not have a state law requiring rentals to drivers under 21, so the minimum age at the Portland Budget counter is 21. Drivers under 25 also face vehicle class restrictions; categories such as full-size, SUV, minivan, luxury, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.
One exception applies: if you are a resident of Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget waive the underage fee. The waiver must be explicitly shown on your booking confirmation, and you must present a passport or ID proving your nationality or residency at the Portland Budget counter. This exception applies to the main driver only and covers eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Can I add an additional driver to my Budget rental in Portland?
Yes, you can add an additional driver to your Budget rental in Portland, either as an included benefit on certain Hola Car Rentals rates or by paying a fee at the counter.
When the additional driver is not included in your rate, Budget in Portland charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.
Requirements for adding a driver at the Portland Budget counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
- For Budget in Portland, additional drivers must generally be at least 25 years old; drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Budget rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Portland rental without being named on the contract may void your coverage.
Are there one-way fees if I pick up my Budget rental at PDX and return at a different Portland location?
Returning your Budget rental to a different location than where you picked it up in Portland may trigger a one-way drop-off fee, depending on the specific route.
For same-city routes within Portland, such as picking up at Portland International Airport (PDX) and returning to the downtown Budget location at 330 SW Washington Street, a drop-off fee often does not apply. However, this is route-specific and not guaranteed.
Drop-off fees are more likely when:
- You return the car to a city or airport in a different region or state
- You are renting a premium or large vehicle class
- The return location has limited fleet supply
The drop-off fee for your Budget Portland booking, if applicable, will appear under the "To pay at destination" section during checkout on the Hola Car Rentals website and on your booking confirmation. This fee cannot be prepaid and is paid directly at the Budget counter. If a fee appears on your confirmation, verify it matches what the Portland counter charges at pickup; if there is a discrepancy, keep all paperwork and contact support.
What driving rules in Portland should I know before picking up my Budget rental?
Portland has several road features that can surprise drivers unfamiliar with the city, and knowing them before you leave the Budget counter will help you navigate confidently.
Key things to be aware of when driving your Budget rental in Portland:
- One-way streets: downtown Portland has a dense grid of one-way streets established since the 1940s. Navigation apps handle these well, but expect frequent turns and limited left-turn options on the compact 200-by-200-foot block grid
- Alternating one-way blocks: some neighborhood streets, such as sections of NE Hancock, allow cars in only one direction on specific blocks while permitting two-way cycling, which can force unexpected detours
- Protected bike lanes: wide protected bike lanes up to 12 feet across occupy space on major commercial corridors such as NE Broadway, reducing car lanes and requiring extra attention to cyclists
- Bulb-outs and traffic calming: arterials like SE Division, SE Foster, and SE Powell have curb extensions, planted medians, and lane reductions that narrow the roadway and slow traffic
- Unpaved blocks: a small number of city blocks remain officially unmaintained gravel surfaces, which can appear unexpectedly on otherwise paved routes
Oregon drives on the right side of the road, the same as the rest of the continental United States. There are no congestion charges or emissions zone fees in Portland.
Does my Budget rental in Portland include insurance coverage?
The insurance coverage included with your Budget rental in Portland depends on the rate plan you selected when booking through Hola Car Rentals.
The two main protections to confirm on your booking confirmation are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Budget rental in Portland. Some U.S. states require a minimum level of liability, but not all do; Hola Car Rentals strongly recommends adding supplemental liability coverage
CDW/LDW and LIS/SLI are separate protections. Having one does not replace the other. Common exclusions from CDW/LDW include tires, undercarriage, roof damage, driving under the influence, and unauthorized drivers.
At the Budget counter in Portland, decline any optional add-ons you do not want and ask for an itemized pre-contract to confirm it matches your Hola Car Rentals confirmation before signing.
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