Budget Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Budget counter at Portland International Airport is located at 7240 NE Airport Way, Portland, OR 97218, inside the airport's consolidated Rental Car Centre on the lower level across from baggage reclaim.

Unlike many UK airports that require a shuttle ride to an off-site facility, PDX keeps the Budget counter on-site, so you can walk directly from baggage reclaim following the rental car signs without boarding a bus. From arrival to driving away typically takes 20 to 45 minutes depending on counter queues.

The Budget counter at PDX is open daily from 5:00 AM to 1:00 AM. After-hours vehicle returns are available: park the car forward in the designated Budget return area and lock the keys inside when the counter is unattended between 11:00 PM and 4:00 AM.

Yes, Budget has a downtown Portland location at 330 SW Washington Street, between SW 3rd Avenue and SW 4th Avenue, inside a parking garage, Portland, OR 97204.

Unlike the Portland International Airport location, the downtown Budget counter does not have walk-in access from a public transport stop. Budget offers a free pick-up service from your hotel or location to the downtown counter, so call ahead to arrange it before you arrive.

Downtown counter hours are more limited than PDX: Monday through Friday 8:00 AM to 5:00 PM, and Saturday through Sunday 9:00 AM to 1:00 PM. After-hours returns are not available at the downtown Portland Budget location, so plan your return accordingly. If you need to return outside those hours, the PDX location is your best alternative, though a one-way drop fee may apply.

Oregon currently has no statewide interstate toll roads, so most driving in and around Portland will be toll-free. However, two Columbia River bridge crossings do charge tolls that could affect your Budget hire:

• Hood River-White Salmon Interstate Bridge: US$2.00 per car (US$1.00 with a Breezby prepaid account), payable by cash, Breezby account, or online within 7 days via the Port of Hood River
• Bridge of the Gods: US$2.00 per car (US$1.25 with Breezby), payable similarly

Neither bridge is a fully cashless facility, so you can pay cash directly at the toll booth. If you cross without paying, you must settle the amount online within 7 days to avoid violations and additional administrative fees.

Your Budget hire vehicle in Portland may include an electronic toll device. If you activate the rental company's toll programme, a daily service fee (typically US$11 to US$25 per day) applies on top of actual toll charges. For only occasional bridge crossings, paying cash at the booth is usually more cost-effective than enrolling in the daily programme.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Budget hire in Portland.

While Portland itself has very few toll roads, if your trip takes you to the Hood River-White Salmon Interstate Bridge or the Bridge of the Gods on the Columbia River, those toll costs qualify for the cashback benefit.

To claim your reimbursement:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement from Budget, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

To pick up your Budget hire car in Portland, you must bring the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Budget counter in Portland must be physical originals. Digital copies on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined at the Portland counter.

When you pick up your Budget hire in Portland, a temporary authorisation hold is placed on your credit card. For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, hire location, and season.

A few important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit at the Portland Budget counter
• Premium or specialised vehicles may carry a higher hold amount
• After you return the vehicle, the Budget Portland location releases the hold, but your bank controls when it reappears in your available balance, which can take up to 15 working days

Bring a backup credit card in your name to the Portland collection in case your primary card is declined or does not have sufficient available credit.

Budget hires in Portland follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Portland Budget hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Portland lot
• Refuel within approximately 10 miles of the return location, whether PDX or the downtown Portland Budget counter, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. For after-hours returns at PDX, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Budget hire in Portland as well. This is particularly useful if you experience a medical emergency or need legal support after a road incident while driving in the Portland area or on Oregon highways.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in case of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Portland trip.

Yes, Budget in Portland charges a young-driver surcharge for renters aged 21 to 24. The fee is US$13 per hire day plus taxes, capped at US$65 plus taxes for the hire period.

Oregon does not have a state law requiring rentals to drivers under 21, so the minimum age at the Portland Budget counter is 21. Drivers under 25 also face vehicle class restrictions; categories such as full-size, SUV, minivan, luxury, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.

One exception applies: if you are a resident of Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget waive the underage fee. The waiver must be explicitly shown on your booking confirmation, and you must present a passport or ID proving your nationality or residency at the Portland Budget counter. This exception applies to the main driver only and covers eligible vehicle categories such as economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV.

Yes, you can add an additional driver to your Budget hire in Portland, either as an included benefit on certain Hola Car Rentals rates or by paying a fee at the counter.

When the additional driver is not included in your rate, Budget in Portland charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.

Requirements for adding a driver at the Portland Budget counter:

• The additional driver must be present at collection with a valid driver’s licence
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• For Budget in Portland, additional drivers must generally be at least 25 years old; drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Budget hire agreement are covered by protections such as CDW/LDW. Anyone who drives the Portland hire without being named on the contract may void your cover.

Returning your Budget hire to a different location than where you collected it in Portland may trigger a one-way drop-off fee, depending on the specific route.

For same-city routes within Portland, such as collecting at Portland International Airport (PDX) and returning to the downtown Budget location at 330 SW Washington Street, a drop-off fee often does not apply. However, this is route-specific and not guaranteed.

Drop-off fees are more likely when:

• You return the vehicle to a city or airport in a different region or state
• You are renting a premium or large vehicle class
• The return location has limited fleet supply

The drop-off fee for your Budget Portland hire, if applicable, will appear under the "To pay at destination" section during checkout on the Hola Car Rentals website and on your booking confirmation. This fee cannot be prepaid and is paid directly at the Budget counter. If a fee appears on your confirmation, verify it matches what the Portland counter charges at collection; if there is a discrepancy, keep all paperwork and contact support.

Portland has several road features that can surprise drivers unfamiliar with the city, and knowing them before you leave the Budget counter will help you navigate confidently.

Key things to be aware of when driving your Budget hire in Portland:

• One-way streets: downtown Portland has a dense grid of one-way streets established since the 1940s. Navigation apps handle these well, but expect frequent turns and limited left-turn options on the compact 200-by-200-foot block grid
• Alternating one-way blocks: some neighbourhood streets, such as sections of NE Hancock, allow cars in only one direction on specific blocks while permitting two-way cycling, which can cause unexpected detours
• Protected bike lanes: wide protected bike lanes up to 12 feet across occupy space on major commercial corridors such as NE Broadway, reducing car lanes and requiring extra attention to cyclists
• Bulb-outs and traffic calming: arterials like SE Division, SE Foster, and SE Powell have kerb extensions, planted medians, and lane reductions that narrow the roadway and slow traffic
• Unpaved blocks: a small number of city blocks remain officially unmaintained gravel surfaces, which can appear unexpectedly on otherwise paved routes

Oregon drives on the right side of the road, the same as the rest of the United Kingdom. There are no congestion charges or emissions zone fees in Portland.

The insurance cover included with your Budget hire in Portland depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to confirm on your booking confirmation are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Budget hire in Portland. Some UK states require a minimum level of liability, but not all do; Hola Car Rentals strongly recommends adding supplementary liability cover

CDW/LDW and LIS/SLI are separate protections. Having one does not replace the other. Common exclusions from CDW/LDW include tyres, undercarriage, roof damage, driving under the influence, and unauthorised drivers.

At the Budget counter in Portland, decline any optional extras you do not want and ask for an itemised pre-contract to confirm it matches your Hola Car Rentals confirmation before signing.