VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Providence include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Providence, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Providence.
Will I face unexpected charges at the Avis counter in Providence when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Providence are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Providence charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Avis rental car at T.F. Green Airport in Providence?
Yes, picking up your Avis rental at Providence T.F. Green Airport (PVD) is straightforward once you know the layout.
After collecting your bags on the lower level of the terminal, take the escalator and moving sidewalk through the Skywalk to the Interlink Facility. The Avis counter is on the 3rd floor of the Interlink Facility. Your vehicle will be waiting on the 4th floor of the same building, so no shuttle is required.
The Avis counter at Providence T.F. Green Airport operates daily from 06:00 AM to 12:30 AM, making it the most flexible option if your flight arrives early or late. After-hours returns are also available: park in the Avis secure lot Check-in Lane, place your keys and contract on the dashboard, and remove all belongings.
If you are picking up at the Avis downtown Providence location (1 Dorrance St, at Dorrance and Worcester St) instead, that is a street-level walk-up counter with vehicles on-site. Downtown hours are Monday through Friday 08:00 AM to 06:00 PM and Saturday through Sunday 08:00 AM to 04:00 PM, so plan accordingly if your arrival is in the evening.
What documents do I need to pick up my Avis car in Providence?
To pick up your Avis rental in Providence, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (prepaid, virtual, and debit cards are not accepted for the security deposit)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver's license is not issued in English or by an EU/EEA country, an International Driving Permit (IDP) is strongly recommended. If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an IDP is required alongside your original license. The IDP is a translation only and cannot be used without the original.
At the Avis airport location in Providence (T.F. Green/PVD), additional acceptable secondary ID includes a U.S. passport, U.S. military ID, Canadian passport, or a passport from another country whose name matches your driver's license. At the downtown Providence and North Providence locations, a utility bill, bank statement, or phone bill from the last 60 days with a matching name and address is also accepted as secondary ID.
All documents must be physical originals. Digital copies are not accepted at any Avis counter in Providence.
Are there toll roads near Providence and how do they work for Avis renters?
Yes, there are toll roads in the Providence area that Avis renters should be aware of before driving in Rhode Island.
The main toll road affecting most visitors is the Newport Bridge (also called the Claiborne Pell Bridge), which connects Newport on Aquidneck Island to Jamestown. Toll costs for a standard passenger car are:
- E-ZPass (Rhode Island resident): US$0.83
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, video plate capture): US$6.00
Rhode Island also operates the RhodeWorks truck toll system at 12 locations on I-95, I-295, I-195, and other routes near Providence. Standard passenger cars pay nothing at RhodeWorks gantries; charges apply only to trucks.
Your Avis rental vehicle in Providence will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day, depending on the program) or pay per use. If you drive through a cashless toll without enrolling, the toll amount plus an administrative fee of US$15 or more per unpaid toll will be billed to your credit card after the rental ends.
You may also use a third-party service such as NextPass, which lets you register your rental plate and payment method for coverage during your rental dates without needing a transponder. Rhode Island has no congestion charges, emissions zones, or city-center driving fees.
Can I get Tolls Cashback on my Avis rental in Providence?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your Avis rental in Providence.
Rhode Island's main toll road near Providence is the Newport Bridge, where a non-resident crossing costs US$4.00 with E-ZPass or US$6.00 via Bill by Mail. If you drive to other parts of New England, additional tolls may apply on routes through Massachusetts or Connecticut. All tolls paid during your rental period are eligible for the cashback claim.
To claim your refund after returning your Avis vehicle in Providence:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay tolls normally and claim reimbursement afterward.
Does Avis charge a young driver surcharge in Providence for drivers under 25?
Yes, Avis applies a young driver surcharge in Providence for renters between the ages of 21 and 24. Drivers must be at least 21 years old to rent from Avis in Providence, and a daily underage fee applies on top of the base rental rate.
For Avis in Providence, the young driver surcharge is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate categories are generally available to younger renters.
One important exception applies: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis in Providence may waive this surcharge for the main driver aged 21 to 24. This exception does not apply to additional drivers under 25, and it does not apply to renters from Europe, Asia, Africa, or other regions.
Regardless of age, all renters at any Avis location in Providence must present a valid driver's license and a major credit card in the main driver's name for the security deposit.
What are the operating hours for Avis locations in Providence?
Avis operates three locations in the Providence area, each with different hours, so it is important to match your pickup and return times to the right branch.
- T.F. Green Airport (PVD), 700 Jefferson Blvd, Warwick: open daily 06:00 AM to 12:30 AM, with 24-hour after-hours drop-off available
- Providence Downtown (PV1), 1 Dorrance St: Monday through Friday 08:00 AM to 06:00 PM, Saturday and Sunday 08:00 AM to 04:00 PM
- North Providence (AVPVD), 1270 Mineral Spring Ave: Monday through Friday 08:00 AM to 06:00 PM, Saturday 08:00 AM to 03:00 PM
The Avis airport location in Providence is the only one with extended evening hours and after-hours return capability. If you plan to return your Avis vehicle after the downtown or North Providence locations close, you should either switch your drop-off to the airport or plan your return during business hours to avoid liability for damage or theft overnight.
If your flight is delayed by less than 24 hours, Avis will hold your reservation. For delays beyond 24 hours, contact support as soon as possible to discuss your options.
Can I pick up my Avis car in Providence and return it in Boston?
Yes, Avis offers one-way rentals that allow you to pick up in Providence and return to a different location, such as an Avis branch in Boston or another city in New England.
A drop-off fee may apply depending on the route. This fee is set by Avis and varies based on the cities involved, the vehicle class, and the rental dates. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labeled "To pay at destination" before you confirm your reservation. It is not included in the prepaid rate and must be paid at the counter.
To confirm availability and pricing for a one-way Avis rental from Providence:
- Enter your Providence pickup location and your desired return city during the search
- Review the rate details page for any drop-off fee listed under "To pay at destination"
- Check your booking confirmation to verify the fee matches what was shown at checkout
If you decide to change your return location after booking, the rental will be repriced and a new or adjusted drop-off fee may apply. Mid-rental route changes must be approved by the Avis partner location directly.
What is the security deposit for an Avis rental in Providence?
Yes, Avis will place a temporary security hold on your credit card at pickup for any rental in Providence. This is an authorization, not a charge, but it reduces your available credit until your bank releases it after the rental ends.
For standard vehicles at Avis locations in the United States, including Providence, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, rental duration, and the specific Avis location (airport versus downtown). Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at any Avis counter in Providence:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the physical card
- Debit cards, prepaid cards, virtual cards, and digital wallets are not accepted for the security hold
- The card must be in the main driver's name and presented physically at the counter
- You must have sufficient available credit to cover the hold plus any expected charges
After you return your Avis vehicle in Providence, the hold is released. Your bank or card issuer controls how quickly it reappears as available credit, which can take up to 15 business days. Bringing a backup credit card is always recommended in case your primary card is declined.
Are there school zone speed cameras near Providence that Avis renters should know about?
Yes, Providence and nearby East Providence operate an unusually active network of school zone speed cameras that Avis renters should be aware of before driving in the area.
Key facts about speed camera enforcement near Providence:
- Cameras are active Monday through Friday, 7:00 AM to 6:00 PM in most Providence school zones, and 7:00 AM to 4:00 PM in some East Providence zones
- Fines of US$50 are issued for speeds 11 mph or more over the posted limit (after an initial warning period)
- Providence has 15 or more active camera locations, including Union Ave/Waverly St and 500 Hope St
- East Providence has five school zone camera locations, including outside East Providence High School
- Enforcement applies only on school days and only within designated school zones
Speed camera fines are tied to the license plate and will be billed to the registered owner of the vehicle, which means Avis will pass the charge to the renter along with an administrative processing fee. These fines are not covered by any rental insurance or CDW/LDW coverage.
Driving at or below posted speed limits in school zones throughout Providence is the simplest way to avoid these charges during your Avis rental.
Do I need an International Driving Permit to rent from Avis in Providence?
An International Driving Permit (IDP) is not always mandatory to rent from Avis in Providence, but whether you need one depends on your license's language and alphabet.
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required alongside your original license at any Avis counter in Providence. The IDP serves as a translation only and cannot be used without the original license.
If your license is in English or uses the Latin alphabet, an IDP is recommended but not strictly required for renting from Avis in Providence. However, carrying one can prevent delays or disputes at the counter.
Additional points to keep in mind:
- Obtain your IDP in your home country before traveling; it cannot be issued to non-US license holders in the United States
- Both the IDP and your original license must be physical documents; digital copies are not accepted
- All drivers listed on the Avis rental agreement in Providence must meet the same document requirements
When in doubt, obtaining an IDP before your trip to Providence is the safest approach to ensure a smooth pickup at the Avis counter.
How does the fuel policy work for Avis rentals in Providence?
Yes, Avis rentals in Providence follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at any Avis location in Providence:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of your return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the Avis agent at return, or leave the receipt in the return envelope for after-hours drops
If you return the Avis vehicle in Providence with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Some Avis counter locations in Providence may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
What insurance coverage is included with my Avis rental in Providence?
The insurance coverage included with your Avis rental in Providence depends on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the specific protections listed.
Common coverage types available for Avis rentals in Providence:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Providence. Some U.S. states require a minimum level of liability; Rhode Island renters should confirm whether this is included in their rate or needs to be added at the counter.
CDW/LDW does not cover tires, undercarriage, roof, keys, or personal belongings. Personal accident insurance (PAI) and personal effects coverage (PEC) are separate optional add-ons.
At the Avis counter in Providence, decline any optional add-ons you do not want and ask for an itemized pre-contract to confirm it matches your booking confirmation before signing.
Does my Avis booking in Providence include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which applies to your Avis rental in Providence and any driving you do during the trip.
This benefit is particularly useful if you experience a medical emergency while driving in Rhode Island, whether on I-95 near Providence, on the Newport Bridge, or anywhere else during your rental period. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call (toll-free/collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and your Hola Car Rentals confirmation number ready (for example, HOLA1000000), along with your current location and a brief description of the situation.
Important: this travel assistance benefit applies only to non-North American customers. Residents and citizens of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Avis rental vehicle itself; that is handled by CDW/LDW. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
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