VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Miami Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami Beach, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges at the Avis counter in Miami Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter located in Miami Beach?
Avis operates three locations in Miami Beach. The main corporate facility is at 2334 Collins Ave (South Miami Beach), located on the ground floor of a 7-story office building, just one block from the beach. A second location is at the Loews Miami Beach Hotel, 1601 Collins Ave. A third location is at 6742 Collins Avenue.
Counter hours at the South Miami Beach and Loews locations are Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 9:00 AM to 4:00 PM. These are off-airport city locations, so they operate on limited hours unlike the Avis counter at Miami International Airport, which is open 24 hours.
If you are flying into Miami International Airport, the Avis rental counter is located in the Rental Car Center on level 4 of the airport and operates around the clock.
Can I return my Avis car after hours in Miami Beach?
It depends on which Miami Beach Avis location you picked up from.
The South Miami Beach location at 2334 Collins Ave has no key drop box, which means after-hours returns are not possible there. If you need to return the vehicle after closing time, your options are to return it the following business day during operating hours or change your drop-off location to the Avis counter at Miami International Airport, which accepts 24-hour returns.
The Loews Miami Beach Hotel location at 1601 Collins Ave does have a key drop box available, allowing after-hours returns at that branch.
When returning your Avis vehicle at the South Miami Beach location during open hours, return the car to the parking garage on Liberty Ave, directly across from 2330 Liberty Ave. Always confirm your return location and any after-hours arrangements with the Avis agent at pickup to avoid unexpected charges or complications.
How do tolls work when renting an Avis car in Miami Beach?
Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to drive around Miami Beach, including the Florida Turnpike and I-95 Express lanes. Your Avis rental vehicle comes equipped with an electronic toll device or a plate-based billing system.
At the Avis counter in Miami Beach, you will typically have two options:
- Purchase an unlimited toll package for approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred, covering all toll usage during your rental.
- Decline the package and pay per use. In this case, Avis will charge the actual toll amount plus administrative processing fees to your credit card, sometimes days or weeks after the rental ends.
If you plan to use your own visitor toll pass (such as Florida's SunPass or E-PASS), inform the Avis agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.
Can I get toll cashback on my Avis rental in Miami Beach?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Avis rental in Miami Beach and lets you recover up to 5% of your total booking value for tolls paid during the rental.
Given that Miami Beach is surrounded by cashless toll roads, including causeways, the Florida Turnpike, and I-95 Express lanes, toll costs can add up quickly. This benefit helps offset those costs.
To claim your cashback, email [email protected] within 30 days of returning your Avis vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at the Avis counter
- A receipt or statement showing the toll charges paid during your rental
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Avis rental in Miami Beach?
When collecting your Avis vehicle in Miami Beach, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original license.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or cruise itinerary showing your return travel date.
At Miami Beach off-airport Avis locations such as 2334 Collins Ave, acceptable secondary ID includes a recent utility bill (within 60 days) matching your name and address, a US passport, or a US military ID. At the Miami International Airport Avis counter, a round-trip plane ticket or itinerary with a return date is also accepted as secondary ID.
If your license is not in English, bring an IDP as a translation document. The IDP is not a standalone license and must always be carried together with your original license.
Is there a young driver surcharge for Avis rentals in Miami Beach?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Avis vehicle in Miami Beach. In the United States, the standard minimum age to rent without additional fees is 25, and drivers aged 21 to 24 can rent but will pay a daily underage fee.
For Avis in Miami Beach, the additional driver fee for under-25 drivers is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Vehicle class restrictions also apply, with most premium, luxury, full-size SUV, minivan, and convertible categories restricted to renters aged 25 and older.
One important exception: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis may waive this surcharge for the main driver aged 21 to 24 on eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Bring your passport or government ID proving your nationality at the Avis Miami Beach counter if you are relying on this exception.
Can I add an additional driver to my Avis reservation in Miami Beach?
Yes, you can add an additional driver to your Avis rental in Miami Beach, but the additional driver must be present at the counter at pickup with a valid driver's license and any required ID documents.
Whether the fee applies depends on your booking rate. Some Hola Car Rentals rates include one additional driver at no extra cost. If your confirmation does not show an additional driver as included, Avis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes.
For Avis in Miami Beach, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the Avis vehicle without being named on the contract may void those protections entirely. Both the main driver and the additional driver must sign the rental agreement at the Miami Beach counter.
Are there one-way rental options from Avis in Miami Beach?
Yes, one-way rentals are available from Avis in Miami Beach. From the South Miami Beach location at 2334 Collins Ave, you can choose an alternative return location, including other Avis locations in the Miami Beach area or the Avis counter at Miami International Airport.
Whether a drop-off fee applies depends on the specific route. Same-city returns between a Miami Beach location and Miami International Airport often carry no one-way fee, but routes to other cities or states typically do. The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website and on your confirmation.
A few things to keep in mind:
- Changing your return location after booking may reprice the rental and recalculate any drop-off fee.
- Cross-border one-way rentals (for example, returning the Avis vehicle in another country) may be restricted or carry higher fees.
- Always confirm the return location and any associated fees with the Avis agent at the Miami Beach counter at pickup.
What travel assistance is included with my Avis booking in Miami Beach?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Avis rental in Miami Beach. This benefit is particularly useful given that Miami Beach is accessed via causeways and expressways where a breakdown or accident can be stressful to handle alone.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. Always review your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
What are the local driving rules I should know before renting an Avis car in Miami Beach?
Miami Beach has several driving characteristics that differ from typical US destinations and are worth knowing before you pick up your Avis vehicle.
- One-way streets: Miami Beach uses a tight grid where many corridors operate as one-way pairs, particularly in mid-Beach and near 41st Street. Navigation apps help, but pay close attention to signage.
- Causeways: MacArthur Causeway and Julia Tuttle Causeway are the primary routes on and off the island. These carry heavy traffic and have license plate reader enforcement, especially late at night during peak periods.
- Seasonal restrictions: During spring break peaks (typically mid to late March), Ocean Drive becomes one-way northbound with restricted entry and exit points. Neighborhoods including South of Fifth and West Avenue may restrict non-local vehicle access on evenings and weekends.
- Left turns: Left turns on red are permitted from one-way streets onto another one-way street in Miami, but signage is critical. Many intersections near 41st Street restrict left turns from side avenues.
Florida has no congestion charges or emissions zones. Tolls are the only road fees you will encounter when driving your Avis rental around Miami Beach and the broader South Florida area.
How does the security deposit work for Avis rentals in Miami Beach?
When you pick up your Avis vehicle in Miami Beach, the counter agent will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until your bank releases it after the rental ends.
For Avis rentals in the United States, including Miami Beach, the typical hold is approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry a higher hold amount. The exact figure is set by the Avis desk and may vary by location, season, and vehicle class.
Requirements for the deposit:
- A physical major credit card with the driver's name printed on the card, in the main driver's name. Virtual, prepaid, and debit cards are not accepted.
- Sufficient available credit to cover the hold plus any expected charges.
- The card must be enabled for in-person transactions. If you are traveling internationally, set a travel notice with your bank before arriving at the Miami Beach Avis counter.
After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.
What insurance coverage is included in my Avis rental in Miami Beach?
The coverage included in your Avis rental in Miami Beach depends on the rate plan selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact protections listed.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis rental. In Florida, not all rental rates automatically include state-minimum liability coverage, so it is strongly recommended to add Liability Insurance Supplementary (up to US$300,000) to your booking.
CDW/LDW and LIS/ALI/SLI are separate protections. Common exclusions for both include prohibited use such as driving under the influence, off-road use, unauthorized drivers, and late incident reporting. Only drivers named on the Avis rental agreement in Miami Beach are covered.
What fuel policy applies to Avis rentals in Miami Beach?
Avis rentals in Miami Beach follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Miami Beach location.
At return, refuel within approximately 10 miles of the return location. For the South Miami Beach Avis location at 2334 Collins Ave, the return point is the parking garage on Liberty Ave, directly across from 2330 Liberty Ave. Ask the Avis agent at pickup to recommend the nearest fuel station to that return point.
If you return the vehicle below the recorded starting level, Avis may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service fee
Keep your final fuel receipt showing the date, time, and station address. For after-hours returns at the Loews Miami Beach Avis location, leave the receipt in the key drop envelope and keep a photo of the full gauge as evidence.
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