VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Los Angeles include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Los Angeles, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Los Angeles.
Will I face unexpected charges at the Avis counter in Los Angeles when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Avis counter at Los Angeles LAX airport?
At Los Angeles International Airport, Avis operates from the Consolidated Rent-A-Car facility (ConRAC) at 5251 W 98th Street, not inside the terminals. After collecting your baggage, exit to the Lower/Arrivals level and walk to the center median. Look for the purple "Rental Car Shuttles" signs and board the Avis courtesy shuttle, which runs frequently day and night at no charge.
The total time from terminal to the Avis counter is typically 15 to 25 minutes, including the walk, shuttle wait, and ride. Once inside ConRAC, follow the signs to the Avis counter and then to your vehicle row.
- Exit to Lower/Arrivals after baggage claim
- Walk to the center median and look for purple shuttle signs
- Board the shuttle displaying the Avis logo
- Allow 15 to 25 minutes total from terminal to counter
If you cannot find the shuttle, airport staff can direct you to the correct stop. The Avis LAX location is open 24 hours, so late-night arrivals are accommodated.
What documents do I need to pick up my Avis rental car in Los Angeles?
To collect your Avis rental car in Los Angeles, you must present the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Passport or valid government photo ID
- Booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
At the Avis Los Angeles counter, the credit card must have sufficient available credit to cover the security hold, which is typically around US$300 to US$400 for standard vehicles. Debit cards and prepaid cards are not accepted for the deposit.
If your license is in English or issued by an EU/EEA country, an IDP is not mandatory, though it is recommended. Always carry both your license and IDP together if you bring one.
Are there toll roads near Los Angeles and how does Avis handle them?
Yes, toll roads exist in and around Los Angeles, and your Avis rental vehicle comes equipped with an electronic toll device or plate-based billing system to handle them automatically.
The main toll facilities you may encounter include:
- Express Lanes on I-10 and I-110 in Los Angeles, which use dynamic pricing of approximately US$0 to US$10 per day depending on usage
- Orange County toll roads (SR-73, SR-241, SR-261, SR-133), which cost approximately US$5 to US$15 per day
- All facilities are cashless and use California's FasTrak electronic system
At the Avis Los Angeles pickup counter, you can choose between two billing options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your rental
- Pay per use: actual toll charges plus daily or administrative processing fees billed after the rental, sometimes weeks later
If you plan to avoid toll roads entirely, most major Los Angeles freeways are free. Simply stay on regular lanes and off express lanes to keep toll costs at zero. If you use your own FasTrak transponder, notify the Avis counter so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get cashback on tolls paid during my Avis rental in Los Angeles?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Los Angeles.
This benefit is especially useful in Los Angeles, where express lanes on I-10 and I-110 and Orange County toll roads (SR-73, SR-241, SR-261) can add up over a multi-day rental. The cashback applies whether you pay tolls directly or through the Avis toll billing program.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a toll invoice or statement showing charges paid
Example: if your Los Angeles booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What are the Avis counter hours at Los Angeles downtown locations?
Avis operates several locations in Los Angeles beyond the airport, each with its own hours. Unlike the LAX facility, downtown Los Angeles Avis locations have limited operating hours and do not offer 24-hour service.
- Downtown Los Angeles (888 S Figueroa St): Monday to Friday 8:00 AM to 5:00 PM, Saturday to Sunday 8:00 AM to 1:00 PM
- Union Station (800 N Alameda St): Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 1:00 PM, Sunday 9:00 AM to 12:00 PM
- The BLOC Shopping Center (700 W 7th St): Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 1:00 PM, Sunday 9:00 AM to 1:00 PM
- Arts District (647 Mateo St): Monday to Friday 8:00 AM to 5:30 PM, Saturday 7:00 AM to 3:00 PM, Sunday 8:00 AM to 2:00 PM
If you are arriving late or need flexibility, the Avis LAX location at 5251 W 98th Street is open 24 hours and accepts after-hours returns at the Return Center counter. Plan your pickup time carefully if using a downtown Los Angeles Avis location, as after-hours returns are generally not available there.
How much is the security deposit for an Avis rental in Los Angeles?
When picking up your Avis rental car in Los Angeles, a temporary authorization hold is placed on your credit card at the counter. This is not a charge but reduces your available credit until released after the rental ends.
For standard vehicles at Avis in Los Angeles, the typical hold is approximately US$300 to US$400. Premium or specialty vehicles may require a higher hold. The exact amount is set by the Avis counter and local rules, so the figure can vary.
- Only a physical major credit card in the main driver's name with the name printed on the card is accepted
- Debit cards and prepaid cards are not accepted for the deposit
- Bring a backup credit card in case your primary card is declined
- Notify your bank before travel to prevent fraud blocks on the authorization
After you return the vehicle, the Avis Los Angeles counter releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Even if you prepaid your booking, you must still present a physical credit card at the Avis counter in Los Angeles for the deposit hold.
Can I add an additional driver to my Avis rental in Los Angeles?
Yes, you can add an additional driver to your Avis rental in Los Angeles, but the driver must be present at the counter at pickup with a valid driver's license to sign the rental agreement.
For Avis in Los Angeles, the following rules apply to additional drivers:
- Additional drivers must generally be at least 25 years old at the time of pickup for Avis
- Each additional driver must present a valid driver's license and any required IDP
- If an additional driver fee applies, Avis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes
- In California, no additional driver fee applies to a parent, sibling, or child of the main renter, which is a state-specific exception
If your Hola Car Rentals confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. Only drivers listed on the Avis rental agreement in Los Angeles are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage and result in additional charges.
Is there a young driver surcharge for under-25 renters at Avis in Los Angeles?
Yes, a young driver surcharge applies to renters aged 21 to 24 at Avis in Los Angeles. The standard minimum age to rent without a surcharge is 25.
Drivers aged 21 to 24 can still rent from Avis in Los Angeles but will pay a daily underage fee and face vehicle class restrictions. Most premium, full-size, luxury, and specialty categories are limited to renters aged 25 and older. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are typically available to younger renters.
One important exception applies at Avis in Los Angeles: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee is waived, you may qualify for the Avis underage fee exception. To benefit:
- Your confirmation must state the underage fee is waived
- You must present a passport or ID proving Latin American or Caribbean nationality or residency at the Avis counter
- The vehicle must belong to an eligible category (economy through medium SUV)
- The exception applies to the main driver only; additional drivers aged 21 to 24 may still be charged or denied
This exception does not apply to renters from Europe, Asia, Africa, or other regions.
What travel assistance is included with my Avis booking in Los Angeles?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience an emergency during your Avis rental in Los Angeles, such as a breakdown on the I-405 or an accident at one of the city's complex freeway interchanges.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location in Los Angeles, and a brief description of the situation ready.
Important limitations to note:
- This benefit does not apply to residents of the United States or Canada
- It does not cover damage to the Avis rental vehicle (that requires CDW/LDW) or liability to third parties (that requires LIS/ALI/SLI)
- Pre-existing medical conditions are excluded
Check your booking confirmation for the exact coverage terms applicable to your Avis reservation in Los Angeles.
What insurance options should I consider for my Avis rental in Los Angeles?
When renting from Avis in Los Angeles, two main types of protection are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW/LDW) covers damage to the Avis rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover third-party liability, meaning injuries or property damage you cause to others.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage to other people if you are at fault in an accident. In California, state-minimum liability is not automatically guaranteed for all renters, so this coverage is strongly recommended for driving in Los Angeles, where high-volume freeway interchanges and aggressive merging norms increase accident risk.
- CDW/LDW: protects the Avis vehicle you are driving
- LIS/ALI/SLI: protects others if you cause an accident (recommended up to US$300,000)
- Neither covers your personal injuries (PAI) or belongings (PEC)
Check your Hola Car Rentals confirmation to see which protections are already included in your Avis Los Angeles rate. If you are unsure, review the details page of your booking before arriving at the counter, as adding coverage at the Avis desk in Los Angeles is typically more expensive.
What extra fees should I expect at the Avis LAX counter in Los Angeles?
Renting from Avis at Los Angeles International Airport involves several location-specific fees on top of your base rate. These are imposed by the airport and local government, not by Avis alone, and apply to all rental companies at LAX.
- Airport Concession Recovery Fee: approximately 10 to 12% of the base rate
- Customer Facility Charge (CFC): approximately US$4.50 to US$7.27 per day
- City rental car tax: approximately 10.25% on the total
Combined, these airport-specific charges can add 25 to 35% to your base rental rate at the Avis Los Angeles LAX location. If your Hola Car Rentals confirmation shows "Taxes and Fees: Included," these items should already be accounted for and you should not be billed again at the counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental.
To reduce costs, Avis also has downtown Los Angeles locations (such as Union Station and The BLOC) that do not carry airport concession fees, though they have limited hours compared to the 24-hour LAX facility.
Can I rent an Avis car in Los Angeles and return it in San Francisco?
Yes, one-way rentals are possible with Avis between Los Angeles and San Francisco, but a drop-off fee typically applies when you return the vehicle to a different location than your pickup point.
For a Los Angeles to San Francisco one-way with Avis, the drop-off fee varies based on the route, vehicle class, season, and availability. This fee is set by Avis and is not included in your base rate. It will appear on the Hola Car Rentals details page under the "To pay at destination" section during booking, so you can see the exact amount before confirming.
- The drop-off fee is a one-time charge, not a daily fee
- It is separate from fuel, tolls, and taxes (though it is typically taxable locally)
- Premium and large vehicle classes may carry higher one-way fees
- The fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
If you change your return location after booking your Avis Los Angeles reservation, the rental will be repriced and the drop-off fee may increase or a new fee may be added. Always confirm the one-way fee shown on your Hola Car Rentals confirmation matches what the Avis counter presents at pickup in Los Angeles.
What is the fuel policy for Avis rentals in Los Angeles?
Avis rentals in Los Angeles follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Fuel prices in Los Angeles run approximately 10 to 20% above the U.S. National average due to California-specific reformulated gasoline requirements. To avoid paying the Avis refueling rate, which is typically higher than pump prices and includes a service fee, refuel within approximately 10 miles of the return location before dropping off the car.
- At pickup: check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Keep your final fuel receipt showing the date, time, and station address
- At the Avis LAX return in Los Angeles (5251 W 98th Street), refuel near the airport before heading to the ConRAC facility
If the vehicle was not full at pickup, the Avis agent must record the exact starting level on the agreement. Return the car at that same level to avoid charges. For after-hours returns at the Los Angeles LAX location, leave the fuel receipt in the return envelope and keep a photo of the full gauge as evidence.
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