Avis Car Rental
in Cleveland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Cleveland, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Cleveland Hopkins International Airport (CLE) is located at the consolidated rental car facility at 19601 Maplewood Ave, Cleveland, OH 44135. After landing, follow airport signs for Rental Car Return or Transportation Center to reach the consolidated facility. A shuttle service runs between the terminal and the rental center.

Counter hours at the Cleveland airport Avis location are daily from 6:00 AM to 12:00 AM. If you are an Avis Preferred member, you can proceed directly to the counter with your driver's license to collect preprinted documents and keys, skipping the standard queue.

Plan for roughly 20 to 45 minutes from deplaning to driving away: shuttle to the counter takes approximately 5 to 10 minutes, and paperwork typically takes 10 to 20 minutes for Preferred members.

Yes, Avis has a downtown Cleveland location at 1799 Superior Ave, Cleveland, OH 44114, at the corner of Superior Ave and E 18th St.

Unlike the airport location, the downtown Avis office offers free pickup service. You can call the location to arrange pickup to the office. Hours differ from the airport: Monday through Friday 8:00 AM to 6:00 PM, and Saturday through Sunday 9:00 AM to 12:00 PM.

A few important differences to keep in mind when choosing between the downtown and airport Avis locations in Cleveland:

• The downtown location does not have 24-hour drop-off; returns must be made during office hours
• The airport Avis location at CLE offers a 24-hour key drop box for after-hours returns
• If you need to return a vehicle outside downtown office hours, you may need to modify your drop-off to the airport location

Yes, after-hours returns are available at the Avis location at Cleveland Hopkins Airport (CLE). The airport Avis counter operates daily from 6:00 AM to 12:00 AM, and a 24-hour key drop box is available in the return area for returns outside those hours.

To complete an after-hours return at the Cleveland airport Avis location:

• Follow airport signs to the Avis rental lot and return area
• Lock the vehicle and place the keys in the key drop box
• Remove all personal belongings from the car
• The vehicle will be checked in the next business day

Note that the downtown Cleveland Avis location at 1799 Superior Ave does not offer after-hours returns. If your reservation is based at the downtown office and you need a late return, consider modifying your drop-off to the airport location in advance.

Yes, toll roads are a real consideration for Avis rentals in Cleveland. The main toll road in the area is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route running from the Indiana border to the Pennsylvania border and passing near Cleveland, Toledo, and Akron.

The Ohio Turnpike accepts E-ZPass electronically as well as cash or credit card at toll plazas. Typical 2026 rates for a passenger vehicle on the full westbound trip are approximately US$19 with E-ZPass or US$27.75 with cash or credit card, representing roughly a 33% saving with E-ZPass.

For your Avis rental in Cleveland, you have two main options for handling tolls:

• Enroll in the Avis e-Toll program at the counter, which charges a daily fee (approximately US$4.95 per day, capped at US$34.65 per rental) plus the actual toll amounts on days you use toll roads
• Opt out and pay tolls manually at plaza cash or credit lanes, or prepay online through the Ohio Turnpike website

If you drive through a toll without enrolling or paying, the toll notice is sent to Avis, which will then charge the toll amount plus administrative fees to your card. Ohio has no congestion charges or emissions zones.

To pick up your Avis rental in Cleveland, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name (not a digital copy)
• A major credit card with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Avis counter in Cleveland.

The IDP is a translation document only and is never valid without your original license. Obtain it in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. All documents must be physical originals; digital versions are not accepted at the Avis counter.

Yes, one-way rentals are available with Avis in Cleveland. For example, you can pick up at the downtown Cleveland location at 1799 Superior Ave and drop off at Cleveland Hopkins Airport (CLE), or vice versa.

A drop-off fee may apply depending on the route. Same-city airport-to-downtown or downtown-to-airport returns often carry no one-way fee, but routes between different cities or states typically do. The fee is route-specific and varies by vehicle class, season, and distance.

When booking your Avis rental in Cleveland, the drop-off fee will appear on the rate details page under the section labeled as charges due at the destination. It will not appear on the search results page. Review your booking confirmation to verify whether a fee applies to your specific route.

If you need to change your drop-off location after booking, contact support before your rental begins, as mid-rental route changes must be approved by the partner location and may increase the fee or affect availability.

When you pick up your Avis rental in Cleveland, a temporary authorization hold is placed on your credit card. For standard vehicles at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.

A few important points about the deposit for your Cleveland Avis rental:

• The hold is a temporary authorization, not a charge; it reduces your available credit until your bank releases it after the rental ends
• Banks control release timing and it can take up to 15 business days for the hold to disappear from your statement
• You must present a physical major credit card with the driver's name printed on the card; debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Even if you prepaid your booking, a credit card hold is still required at the Avis counter in Cleveland

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental. This is especially useful for Avis rentals in Cleveland, where driving the Ohio Turnpike (I-76, I-80, I-90) can cost between US$16 and US$27.75 per trip depending on direction and payment method.

To claim your Tolls Cashback after your Cleveland rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from the Avis counter, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Tolls Cashback covers toll charges only, not administrative fees from the Avis e-Toll program or traffic fines.

Yes, a young driver surcharge applies to Avis rentals in Cleveland for drivers between the ages of 21 and 24. Ohio is not one of the states (New York and Michigan) that require rental companies to rent to drivers aged 18 and over, so the standard U.S. minimum age of 25 applies for surcharge-free rentals.

For drivers aged 21 to 24 renting with Avis in Cleveland, the underage fee is approximately US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period. Vehicle class restrictions also apply; most premium, full-size, luxury, and specialty categories are limited to drivers aged 25 and over.

One exception to note: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Avis rates in Cleveland may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV. It does not apply to additional drivers aged 21 to 24.

Yes, you can add an additional driver to your Avis rental in Cleveland, but the additional driver must be physically present at the counter at pickup to show a valid driver's license and sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on your rate. When it is not included, Avis charges approximately US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.

Key requirements for adding an additional driver at the Cleveland Avis counter:

• The additional driver must be present in person at pickup; they cannot be added remotely by phone or chat
• They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
• For Avis in Cleveland, additional drivers must generally be at least 25 years old; drivers aged 21 to 24 may be subject to the underage fee or may not be accepted as additional drivers
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.

The insurance included with your Avis rental in Cleveland depends on the rate plan you selected at booking. Most rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover everything. Common exclusions for your Avis rental in Cleveland include:

• Damage to tires, wheels, undercarriage, or the roof
• Incidents involving unauthorized drivers not listed on the agreement
• Damage resulting from prohibited use such as off-road driving or driving under the influence
• Third-party liability, meaning injury or property damage you cause to others

Third-party liability (LIS or SLI) is a separate coverage. Some U.S. states require a minimum level of liability to be included, but not all do. Adding supplemental liability coverage is strongly recommended for your Cleveland rental.

Review your booking confirmation carefully to confirm which protections are included and whether any deductible applies before arriving at the Avis counter in Cleveland.

Avis rentals in Cleveland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel charges on your Cleveland Avis rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Cleveland Hopkins Airport (CLE), leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Avis may charge for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Using the correct fuel type is also important; wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can help in situations such as a breakdown on the Ohio Turnpike or the I-90 Innerbelt near Cleveland. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the travel assistance included with your Avis rental in Cleveland covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Travel assistance does not cover damage to the Avis rental vehicle itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI).

If you need to use this benefit during your Cleveland rental, contact the assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your booking confirmation number ready and follow the coordinator's instructions before incurring any expenses, as some reimbursements require prior authorization.