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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 20 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

If I’m landing at Cleveland Hopkins late at night, what’s the smoothest way to get from baggage claim to the rental car facility without missing any closing steps?
After collecting your luggage at Cleveland Hopkins (CLE), follow the signs for Ground Transportation and Rental Cars. The airport features a consolidated rental car facility, which is easily reached via a dedicated shuttle bus that runs 24/7. These shuttles pick up passengers directly outside the baggage claim area, so you won't have a long walk. The frequent service ensures that even on late-arriving flights, you can get to the rental counters efficiently to complete your pickup process and get on your way.
Where do I go at Cleveland Hopkins Airport (CLE) to pick up my rental car if my flight arrives at a different concourse than my travel partners?
All concourses at Cleveland Hopkins Airport lead to the same central baggage claim and ground transportation area. Regardless of where you or your travel partners land, everyone should proceed to the main terminal's lower level to collect their bags. From there, you will all exit together to the designated shuttle bus stop for the rental car facility. The process is centralized, ensuring that groups can easily reunite before heading over to pick up their vehicle.
What’s the easiest route to drive from CLE to downtown Cleveland if I want to avoid confusing interchanges right after leaving the airport?
For the most straightforward drive into downtown Cleveland from the airport, take I-71 North. As you exit the airport, follow the clear signage for the interstate, which provides a direct path toward the city center. This route avoids the more complex I-480 interchange and takes you right to downtown exits like East 9th Street or Ontario Street. Staying on I-71 North is the simplest option for a first-time visitor, offering clear lane guidance as you approach the heart of the city.
How long should I plan for the drive from Cleveland Hopkins (CLE) to a hotel in Playhouse Square during weekday rush hour?
During typical weekday rush hour, which generally runs from about 4:00 PM to 6:30 PM, you should budget approximately 45 to 60 minutes for the drive from CLE to Playhouse Square. While the distance is only about 12 miles, traffic on I-71 North and the downtown surface streets can become quite congested. Planning for this extra time will help you avoid stress and ensure a more relaxed arrival at your hotel. Outside of peak hours, the same drive can often be completed in 20 to 25 minutes.
If my itinerary includes the Rock & Roll Hall of Fame and the West Side Market, where can I park once and walk between major spots?
A great strategy is to park in one of the many garages or lots in the Warehouse District or near Public Square. This central location acts as a perfect base for your day. From there, the Rock & Roll Hall of Fame is a pleasant and scenic walk toward the lakefront. To reach the West Side Market, you can enjoy a walk across the historic Hope Memorial Bridge into the vibrant Ohio City neighborhood. This approach allows you to experience the city's layout on foot and saves you the hassle of finding parking twice.
What should I expect driving to the Rock & Roll Hall of Fame on a busy weekend—are there specific drop-off areas that are simpler than garages?
On a busy weekend, the area around the Rock & Roll Hall of Fame can be quite active with both vehicle and pedestrian traffic. While there isn't a dedicated, prolonged drop-off zone, you can briefly pull up near the entrance on Erieside Avenue to let passengers out. For parking, the adjacent Great Lakes Science Center garage is the most convenient option. Arriving earlier in the day can help you secure a spot more easily and avoid the peak crowds that build up around midday.
What’s the most straightforward way to reach Edgewater Park by car from downtown Cleveland without getting routed onto unexpected ramps?
The most direct route from downtown to Edgewater Park is to take the Cleveland Memorial Shoreway (Route 2) West. This scenic drive runs along the lakefront and has a clearly marked exit for Edgewater Park. Using the Shoreway helps you avoid navigating through dense city neighborhoods and complex intersections. Just follow the signs for Route 2 West, and you'll find the park exit is intuitive and easy to spot, leading you directly to the beach and picnic areas.
If I’m staying in Ohio City, how tough is parking around West 25th Street in the evenings, and what should I plan for?
Parking in Ohio City, especially near the bustling West 25th Street, can be competitive during evenings and weekends due to the area's popular restaurants and breweries. While some street parking is available, it fills up quickly. Your best plan is to look for one of the several paid parking lots located just off West 25th Street or near the West Side Market. Arriving a little before your dinner reservation can give you ample time to find a spot without feeling rushed.
What’s a practical driving plan for a first-time visitor trying to see both University Circle and downtown Cleveland in one day?
A great approach is to start your day in University Circle, home to the city's major museums. You can drive there in the morning, park once in a central garage like the one for the Cleveland Museum of Art, and explore the area on foot. In the afternoon, make the short 15-minute drive west into downtown Cleveland via Chester Avenue or Euclid Avenue. Once downtown, park again in a garage near your points of interest, such as Playhouse Square or the Rock Hall, and explore the city center for the rest of the day.
How do I time a visit to the Cleveland Museum of Art if I want to avoid the busiest parking periods in University Circle?
To avoid the busiest parking times at the Cleveland Museum of Art, plan to arrive on a weekday morning shortly after it opens. The attached parking garage tends to have the most availability before noon. Midday and weekends are typically the most crowded periods, as the museum is a popular destination and shares the area with other institutions. Another good strategy is to visit later in the afternoon on a weekday, about two to three hours before closing, when the initial crowds have started to thin out.
If I’m going to a Cleveland Guardians game, what’s the easiest way to approach Progressive Field by car without getting stuck in the closest traffic chokepoints?
To avoid the worst game-day traffic near Progressive Field, consider parking a short walk away from the stadium itself. Garages located closer to Playhouse Square or the Tower City Center often have easier entry and exit routes. By approaching from the east via I-77 or from the south via I-71 and exiting a few blocks away, you can park and walk the final 10-15 minutes. This strategy allows you to bypass the immediate gridlock on Ontario Street and Carnegie Avenue right before and after the game.
For a Cleveland Browns home game, what’s a smart arrival plan by car if I’m meeting friends near the lakefront before kickoff?
Driving near the stadium on a Browns game day requires planning, as many lots are permit-only. A smart plan is to park in a downtown garage further south, perhaps between Superior and Euclid Avenues, and then walk north toward the lakefront. This avoids the heavy congestion on the Shoreway and around the stadium. Arriving at least two to three hours before kickoff is essential to give yourself time to park, navigate the crowds, and meet your friends for tailgating festivities near the lake.
What’s the least stressful way to drive to a Cleveland Cavaliers game if my hotel is near the airport and I’m not familiar with downtown one-ways?
The least stressful approach from the airport area is to take I-71 North directly into downtown and exit at Ontario Street. While downtown does have one-way streets, your navigation app will handle them effectively. To simplify parking, choose a garage that's easy to access from the highway, such as the Tower City garage, which is connected to the arena via an indoor walkway. This minimizes your time on surface streets and lets you avoid circling for parking just before the game starts.
If I’m planning a day trip from Cleveland to Cedar Point, what departure time helps me avoid the heaviest traffic patterns leaving the city?
To have the smoothest drive to Cedar Point, plan to leave the Cleveland area before 8:00 AM on a weekday. This allows you to get ahead of the local morning commute traffic, especially on I-90 West. On weekends, traffic can be heavy throughout the morning with amusement park and beach visitors. An early departure is still your best bet, ensuring you arrive in Sandusky with plenty of time to park and enjoy a full day at the park.
What should I know about driving from Cleveland to Sandusky on summer weekends when beach and amusement traffic spikes?
On summer weekends, the primary route to Sandusky, Route 2 West, can experience significant congestion, particularly through towns like Huron and near the Cedar Point causeway. Expect the drive to take longer than the typical one hour. To mitigate delays, leave Cleveland as early as possible in the morning. Pack water and snacks for the car, and be prepared for slow-moving traffic as you get closer to your destination, as many travelers are heading to the same popular attractions.
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