VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Alaska include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Alaska, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Alaska.
Will I face unexpected charges at the Avis counter in Alaska when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Alaska are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Alaska charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Anchorage International Airport in Alaska?
The Avis counter at Anchorage International Airport (ANC) is located inside the terminal in the baggage claim area. After collecting your luggage, follow the Arrivals and Baggage Claim signs and look for the Avis desk. Vehicles are parked just outside the terminal, within walking distance of baggage claim, so no shuttle is needed.
Avis Preferred members can skip the counter line and proceed directly to their assigned vehicle. The ANC location is open Monday through Sunday from 05:30 AM to 02:30 AM, and 24-hour after-hours key drop is available if you return outside those hours. Simply lock the vehicle and drop the keys in the designated box at the return area.
If you are picking up at the Anchorage Midtown location instead (510 E International Airport Rd), note that those hours are more limited: Monday through Sunday, 08:00 AM to 04:00 PM. For Alaska visitors arriving by air, the ANC airport counter is the most convenient Avis option.
What are the Avis counter hours at Fairbanks Airport in Alaska?
The Avis counter at Fairbanks International Airport (FAI) in Alaska is open Monday through Sunday from 06:00 AM to 02:00 AM. The counter is located in the baggage claim area, and vehicles are parked outside the terminal near baggage claim.
After-hours returns are available at FAI. If you return your Avis vehicle outside operating hours, lock the car and drop the keys in the designated key drop box at the return area. The vehicle and contract will be checked the following business day.
When returning, follow the Rental Car Return signs and park in the Avis designated area. It is a good idea to take a photo of the fuel gauge and odometer before dropping the keys, especially for after-hours returns, to have documentation in case any questions arise later.
Does Alaska have toll roads, and how do they work with an Avis rental?
Alaska has only one tolled facility: the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage. It is the longest highway tunnel in North America at 2.5 miles.
Unlike most toll roads in the United States, the Whittier Tunnel is cash-only. There are no electronic transponders, no E-ZPass, and no cashless billing systems in Alaska. You pay directly at a manned toll booth before entering the tunnel.
- Standard 2-axle vehicle (such as a typical Avis rental car): US$13
- Larger vehicles with more axles are charged higher rates
Because the tunnel is cash-only, the Avis e-Toll or PlatePass programs do not apply here, and no daily toll service fees are activated. Simply have cash ready at the booth. There are no other toll roads, congestion charges, or emissions zones anywhere else in Alaska, so this is the only toll situation you will encounter during your Avis rental.
Can I get a Tolls Cashback refund on my Avis rental in Alaska?
Yes, all Hola Car Rentals bookings, including Avis rentals in Alaska, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
In Alaska, the only toll you are likely to pay is the US$13 cash toll at the Whittier Tunnel (Anton Anderson Memorial Tunnel). Even though it is a cash payment at the booth rather than an electronic charge, you can still submit it for reimbursement under the Tolls Cashback benefit.
To claim your cashback after returning your Avis vehicle in Alaska:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement, and a receipt or proof of the toll payment
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up an Avis rental car in Alaska?
To pick up your Avis rental car in Alaska, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not mandatory.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Alaska. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
How much is the security deposit for an Avis rental in Alaska?
When you pick up your Avis rental in Alaska, a temporary authorization hold is placed on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.
For Avis rentals in the United States, including Alaska, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary depending on the vehicle class, rental location, and season. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at the Avis counter in Alaska:
- The card must be a major credit card (not debit or prepaid)
- The driver's name must be printed on the card
- The card must be in the main driver's name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, the Avis desk releases the hold. Your bank or card issuer controls when it reappears in your available balance, which can take up to 15 business days. Bringing a backup credit card is always a good idea in case your primary card is declined.
Are there airport fees and taxes added to Avis rentals in Alaska?
Yes, renting an Avis vehicle at an Alaska airport such as Anchorage (ANC) or Fairbanks (FAI) involves additional fees and taxes on top of the base rate. These are standard charges that apply to all rental companies at airport locations in Alaska.
- Airport concession recovery fee: typically 10 to 12% of the base rate
- Customer facility charge (CFC): up to US$4.50 per day at major airports
- State rental car tax: approximately 10% sales tax plus local taxes (for example, 3 to 7% in Anchorage)
- Vehicle license recovery fee: approximately US$2 to US$3 per day
In total, these fees can add 20 to 30% to the base rate shown at booking. If your Hola Car Rentals confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Avis counter in Alaska. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.
One way to reduce airport fees is to book an Avis location away from the airport, such as the Anchorage Midtown location, where concession fees do not apply. However, availability at off-airport locations in Alaska is more limited.
Can I do a one-way Avis rental between cities in Alaska?
Yes, one-way rentals are available between Avis locations in Alaska, allowing you to pick up in one city and return in another. For example, you could pick up at Anchorage International Airport (ANC) and return at Fairbanks International Airport (FAI), or vice versa.
A drop-off fee may apply depending on the route, vehicle class, and season. This fee is set by Avis and is route-specific. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the details page of your selected rate under the To Pay at Destination section, so you will know the cost before confirming.
Key things to keep in mind for one-way Avis rentals in Alaska:
- The drop-off fee cannot be prepaid and is paid at the counter
- Changing your return location after booking may reprice the rental and recalculate the fee
- Some vehicle classes, particularly premium or large SUVs, may have stricter one-way rules or higher fees
- Cross-border one-way rentals (for example, Alaska to Canada) may be restricted or require prior approval from Avis
Always review your booking confirmation to confirm the drop-off fee and return location details before your trip.
What is the minimum age to rent an Avis car in Alaska?
The minimum age to rent an Avis car in Alaska without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rate.
Drivers under 25 renting an Avis vehicle in Alaska should also be aware of vehicle class restrictions. Most premium, full-size, luxury, SUV, van, and convertible categories are limited to renters aged 25 and older. The vehicle classes typically available to drivers aged 21 to 24 include economy, compact, and intermediate sedans or compact SUVs.
If you are between 21 and 24 years old and from Latin America or the Caribbean, you may qualify for the Avis underage fee waiver on eligible Hola Car Rentals rates. This exception waives the young-renter surcharge for the main driver only, and it must be explicitly shown on your Hola Car Rentals confirmation to apply at the Alaska counter.
Regardless of age, all renters must present a valid driver's license, a major credit card in their name for the deposit, and meet all standard document requirements at the Avis counter in Alaska.
How does the fuel policy work for Avis rentals in Alaska?
Avis rentals in Alaska follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Avis vehicle in Alaska, refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof, especially for after-hours returns at locations like ANC or FAI where you drop the keys in a box.
If you return the vehicle with less than a full tank, Avis may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- An additional refueling service or administrative fee
For after-hours returns in Alaska, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation. The fuel policy is separate from the security deposit hold, which is released after the rental closes.
Is an additional driver free with Avis in Alaska?
It depends on the rate you selected. Some Hola Car Rentals rates include one additional driver at no extra cost, while others require a fee paid at the Avis counter in Alaska.
When the additional driver fee is not included, Avis charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period. This fee is paid directly at the Avis counter in Alaska at pickup.
Requirements for adding a driver to your Avis rental in Alaska:
- The additional driver must be present at pickup with a valid driver's license
- They must sign the rental agreement at the counter
- For Avis in Alaska, additional drivers must generally be at least 25 years old
- If the additional driver's license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
Only drivers listed on the Avis rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections. Check your Hola Car Rentals confirmation before arriving at the Alaska counter to see whether your rate includes an additional driver.
What insurance coverage is included in an Avis rental in Alaska?
The insurance and protection options included in your Avis rental in Alaska depend on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the specific coverages listed.
The two main protections to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Alaska. Some U.S. states require a minimum level of liability coverage, but not all do. Adding supplemental liability coverage is strongly recommended.
Neither CDW nor LIS covers your personal belongings or your own medical costs. Those require separate add-ons such as Personal Effects Coverage or Personal Accident Insurance.
At the Avis counter in Alaska, review the rental agreement carefully before signing to confirm which protections are active and what deductibles apply. Decline any add-ons you do not need, and keep a copy of the signed agreement.
Does Travel Assistance cover me if I break down in a remote area of Alaska with an Avis rental?
Yes, most Hola Car Rentals bookings, including Avis rentals in Alaska, include Travel Assistance provided by Terrawind Global Protection. This benefit is especially relevant in Alaska, where some routes pass through remote areas far from urban services.
Travel Assistance covers up to 5 passengers and typically includes:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving your Avis rental in a remote part of Alaska, contact the Terrawind team immediately:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Follow the coordinator's instructions and keep all receipts and reports.
Important: this Travel Assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself, which is handled by CDW, or liability to third parties, which is handled by LIS.
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