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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Florida include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Florida, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges at the Alamo counter in Florida when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do toll roads work when renting from Alamo in Florida?
Almost all toll roads in Florida are cashless, meaning there are no cash booths on most expressways. Every Alamo rental vehicle in Florida comes equipped with an electronic toll device or a plate-based billing system that reads your license plate at gantries.
At the Alamo counter in Florida, you have two options:
- Purchase an unlimited toll package for approximately US$11 to US$15 per rental day, which covers all toll usage during your rental period
- Decline the package and pay per use, in which case Alamo will charge the actual toll amount plus daily or administrative processing fees to your credit card after the rental
Common Florida toll roads you are likely to encounter include SR-528, SR-417, and SR-408 around Orlando (roughly US$5 to US$15 per day), the Florida Turnpike and I-95 Express near Miami (roughly US$5 to US$20 per day), and the Selmon Expressway in Tampa (roughly US$3 to US$10 per day).
If you prefer to use your own visitor toll pass, inform the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.
Where is the Alamo counter at Miami International Airport (MIA) in Florida?
The Alamo counter at Miami International Airport is located at 3900 NW 25th Street, Suite 400, Miami, FL 33142, on the fourth level of the rental car facility.
To reach the Alamo counter at MIA, take the MIA Mover, the airport's automated people mover, from the terminal to the Rental Car Center. The MIA Mover connects directly to the rental car building, where you will find Alamo on the fourth level along with other rental brands.
At busy Florida airports like MIA, Alamo offers touch-screen kiosks for skip-the-counter check-in. Using a kiosk, you can print a receipt-sized rental agreement, proceed directly to your assigned vehicle on the lot, and show the agreement along with your driver's license at the exit booth to drive away without waiting in a counter line.
If you are returning the vehicle after hours at a Florida Alamo location, park as directed and use the key dropbox. Always confirm the exact return instructions on your rental agreement before your trip ends.
Where is the Alamo counter at Orlando International Airport (MCO) in Florida?
The Alamo counter at Orlando International Airport is located at 1 Jeff Fuqua Boulevard, Orlando, FL 32827. Depending on which terminal you arrive at, Alamo is found on Level 1 in Terminals A and B, or on Level 4 in Terminal C.
Alamo vehicles at MCO are parked on the first floor of the parking garage directly across from the terminals, within walking distance. After completing check-in, you walk to the garage, locate your assigned vehicle, and present your rental agreement and driver's license at the exit booth.
Alamo offers touch-screen kiosks at MCO for skip-the-counter check-in, which is especially useful during Florida's busy tourist season. You print a receipt-sized agreement at the kiosk, go directly to your car, and show the agreement and license at the exit. This can save significant time compared to waiting at the full counter.
If you are staying at an Orlando-area resort, Alamo also has locations at properties such as the Walt Disney World Car Care Center, Omni Orlando Resort at ChampionsGate, and Rosen Shingle Creek, offering convenient pickup without traveling to the main airport terminal.
Does Alamo offer Tolls Cashback for Florida rentals?
Yes, all bookings made through Hola Car Rentals, including Alamo rentals in Florida, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Florida has extensive cashless toll roads, particularly around Orlando, Miami, Tampa, and Fort Lauderdale, so toll costs can add up quickly. The Tolls Cashback benefit helps offset those expenses after your trip.
To claim your cashback after an Alamo rental in Florida:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Alamo rental agreement signed at pickup, and a toll invoice or statement showing charges paid during your rental
The refund is calculated as the lesser of the actual tolls you paid or 5% of your booking total. For example, if your Florida Alamo booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Alamo rental car in Florida?
To pick up your Alamo rental in Florida, you must bring the following physical documents:
- A valid, unexpired driver's license with a photograph (original, not digital)
- A major credit card in the main driver's name with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as licenses in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. If your license uses Latin letters but is not in English, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original license.
All documents presented at the Alamo counter in Florida must be physical. Digital documents shown on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.
Obtain your IDP in your home country before traveling, as it cannot be issued to non-residents once you are in Florida.
Is there a young driver surcharge for under-25 renters at Alamo in Florida?
Yes, Alamo in Florida charges a young-driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without an additional fee is 25.
For Alamo rentals in Florida, the young-driver fee is US$15 per day plus applicable taxes, paid at the counter at pickup. This fee is in addition to the base rental rate shown in your booking.
Drivers aged 21 to 24 renting from Alamo in Florida are also subject to vehicle class restrictions. Categories such as full-size SUVs, minivans, premium, luxury, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
Florida does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older. In Florida, the Alamo policy sets 21 as the practical minimum age for most rentals, with the daily surcharge applying through age 24.
If you are between 21 and 24, Budget for the daily surcharge when comparing total rental costs. The surcharge is paid directly to Alamo at the Florida pickup counter and is not included in your prepaid booking total.
Does Alamo in Florida require a credit card for the security deposit?
Yes, Alamo in Florida requires a physical major credit card in the main driver's name with the driver's name printed on the card to place a security deposit hold at pickup. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.
For most Alamo locations in Florida, the typical security hold on a credit card is approximately US$300 to US$400 for a standard vehicle. This is a temporary authorization, not a charge, and it reduces your available credit until the hold is released after you return the vehicle.
A few important points to keep in mind:
- The hold amount may be higher for premium or larger vehicle classes
- Your bank controls when the hold is released after return, which can take up to 15 business days
- Notify your bank before traveling to Florida to prevent fraud blocks on an in-person authorization
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your Alamo Florida booking in full, you are still required to present a physical credit card at the counter for the security hold. The prepayment covers the rental cost but does not replace the deposit requirement.
What insurance coverage do I need for an Alamo rental in Florida?
When renting from Alamo in Florida, there are two main types of coverage to consider: protection for the rental vehicle itself and liability coverage for damage or injury you may cause to others.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Alamo vehicle is damaged or stolen during your Florida rental. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
Third-Party Liability coverage (also called LIS, ALI, or SLI) protects you if you cause injury or property damage to others while driving in Florida. Some U.S. states require rental companies to include a state-minimum liability amount, but not all do. For Florida Alamo rentals, adding supplemental liability coverage up to US$300,000 is strongly recommended, especially given Florida's high-traffic highways and tourist areas.
Common exclusions to be aware of:
- Tires, wheels, and undercarriage damage are often not covered by standard CDW
- Coverage is void if an unlisted driver operates the vehicle
- Off-road use or driving in restricted areas can void coverage
Always verify which coverages are included in your specific Alamo Florida rate by reviewing your booking confirmation before pickup.
Does Alamo in Florida include travel assistance with my booking?
Yes, most bookings made through Hola Car Rentals for Alamo rentals in Florida include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is especially relevant in Florida, where long drives on highways like the Florida Turnpike or I-95 can put you far from urban centers if something goes wrong. The travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Alamo Florida rental. Always check your specific booking confirmation for the exact terms, limits, and any exclusions that apply to your itinerary.
This coverage does not replace CDW or LDW for the Alamo vehicle itself, nor does it cover third-party liability.
Can I add an additional driver to my Alamo rental in Florida?
Yes, you can add an additional driver to your Alamo rental in Florida, either as part of your booking rate or by paying a fee at the counter.
For Alamo in Florida, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line stating additional driver is included, as some rates cover the first extra driver at no charge.
Requirements for adding a driver at the Alamo counter in Florida:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirement; a young-driver surcharge of US$15 per day applies if they are between 21 and 24
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Alamo rental agreement in Florida are covered by the vehicle's protections such as CDW and liability coverage. If someone not listed on the contract drives the vehicle, coverage may be void and additional charges could apply.
If you need to add a driver after pickup, visit an Alamo branch in Florida to update the agreement. Changes cannot typically be made by phone or chat alone.
What is the fuel policy for Alamo rentals in Florida?
Alamo rentals in Florida follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Florida Alamo rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive
- Keep the final fuel receipt showing the date, time, and station address
If you return the Alamo vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Alamo agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.
Some Alamo counter locations in Florida may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
Can I pick up my Alamo car in Florida and return it to a different city?
Yes, Alamo in Florida allows one-way rentals where you pick up in one city and return to a different location, though a drop-off fee may apply depending on the route.
Florida has multiple Alamo locations across major airports and cities, including Orlando (MCO), Miami (MIA), Tampa (TPA), Fort Lauderdale (FLL), Palm Beach (PBI), and others, giving you flexibility for one-way trips within the state.
Whether a drop-off fee applies depends on the specific route:
- Some short-distance routes within Florida, such as Miami (MIA) to Orlando (MCO), may not incur a drop-off fee
- Longer or less common routes between Florida cities are more likely to carry a one-way fee
- Cross-border one-way rentals, such as returning an Alamo vehicle outside Florida, may be restricted or carry higher fees
The drop-off fee for your specific Alamo Florida route is shown during the booking process under the section labeled to pay at destination. Review your booking confirmation to confirm whether a fee applies before you travel.
This fee is paid directly to Alamo at the return location and cannot be prepaid. It is not covered by No Extra Charges© unless the fee was not disclosed during booking. If you need to change your return location after booking, contact support, as mid-rental route changes must be approved by the partner and may reprice the rental.
What happens if my flight is delayed and I arrive late to pick up my Alamo car in Florida?
If your flight is delayed and you arrive later than your scheduled Alamo pickup time in Florida, your reservation will generally be held for up to 24 hours from the original pickup time, provided you arrive during the location's operating hours.
Here is what to expect based on the length of your delay:
- Delay of less than 24 hours: Alamo in Florida will hold your booking. Make sure you arrive while the counter is open, as after-hours arrivals may not be accommodated at all locations
- Delay of more than 24 hours: Contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
Florida is a major international gateway with busy airports like Miami (MIA), Orlando (MCO), Fort Lauderdale (FLL), and Tampa (TPA), where Alamo counters typically operate extended hours. However, counter hours vary by location and can change on holidays, so always confirm the hours for your specific Alamo Florida pickup location on your rental agreement.
If you arrive after the counter closes, check your confirmation for after-hours instructions. Some Florida Alamo locations offer key dropboxes and self-service options, but these are not available at every site.
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