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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Miami Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges at the Hertz counter in Miami Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter located in Miami Beach?
Hertz operates several city-centre locations in Miami Beach rather than a single airport terminal counter. The most commonly used address is 3801 Collins Ave, Level 4, Miami Beach, FL 33140. Additional Hertz locations include 4441 Collins Ave at the Fontainebleau hotel, 4525 Collins Ave, 530 Collins Ave, and 1619 Alton Road in South Beach.
These Miami Beach Hertz counters are situated inside or adjacent to hotel lobbies, so no shuttle is needed once you arrive at the correct address. Counter hours at most Miami Beach Hertz locations are typically Monday through Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM or 1:00 PM, with Sunday hours closed at several branches. Hours can vary by location, so confirm the specific hours for your chosen Hertz address on your booking confirmation before arrival.
If you are flying into Miami International Airport (MIA), note that the airport hire car centre is located off-airport at approximately 3900 NW 25th Street, roughly 10 to 15 miles from Miami Beach. Plan for additional travel time to reach any Miami Beach Hertz location after completing the airport pickup process.
How do toll roads work when renting from Hertz in Miami Beach?
Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to drive around Miami Beach. When you pick up your Hertz vehicle in Miami Beach, an electronic toll device or plate-based billing system is already installed in the car.
At the Hertz counter you will typically be offered two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your hire period
- Pay-per-use: Hertz records each toll via the transponder or licence plate, then bills the toll amount plus an administrative fee of approximately US$9.99 per day on any day a toll is incurred
Common toll roads near Miami Beach include the Florida Turnpike and I-95 Express lanes, with typical daily toll costs ranging from approximately US$5 to US$20 depending on your route. Toll charges can appear on your credit card days or even weeks after you return the Hertz vehicle, because toll agencies process invoices in batches.
If you prefer to use your own Florida visitor toll pass, inform the Hertz agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up my Hertz car in Miami Beach?
To collect your Hertz hire in Miami Beach you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors travelling internationally)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin-alphabet language, an IDP is recommended but not strictly required at most Miami Beach Hertz locations.
The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad. Debit cards and prepaid cards are not accepted for the security deposit at the Hertz counter in Miami Beach.
Does Hola Car Rentals offer toll cashback for Hertz rentals in Miami Beach?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies directly to Hertz rentals in Miami Beach where Florida's cashless toll network means toll charges are almost unavoidable on expressways like the Florida Turnpike and I-95 Express lanes.
The benefit reimburses the lesser of your actual toll costs or up to 5% of your total booking value. For example, if your Hola Car Rentals booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim after returning your Hertz vehicle in Miami Beach:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a toll invoice or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Are there seasonal driving restrictions I should know about when renting from Hertz in Miami Beach?
Yes, Miami Beach imposes significant event-driven road restrictions that directly affect Hertz renters, particularly during spring break in March.
During peak spring break weekends, the following restrictions apply in Miami Beach:
- Ocean Drive vehicle access is limited to entry from 15th Street only, with exit solely at 5th Street during peak hours
- Neighbourhood access in South of Fifth, West Avenue, and Flamingo Park is restricted from 6:00 PM on Thursdays through Sundays
- Licence Plate Readers (LPR) are deployed on eastbound MacArthur and Julia Tuttle causeways late at night on peak weekends
- DUI checkpoints operate on specific peak nights, with vehicle impoundment possible
Beyond spring break, Miami Beach has a dense one-way street grid where many avenues and streets run in a single direction. This can require looping entire blocks to make turns, which surprises drivers unfamiliar with the layout. The 41st Street corridor operates as a long school zone with sequenced traffic signals.
When picking up your Hertz vehicle in Miami Beach, ask the counter agent about any active event restrictions for your travel dates so you can plan your routes accordingly.
How much is the security deposit for a Hertz rental in Miami Beach?
When you pick up your Hertz vehicle in Miami Beach, a temporary authorisation hold is placed on your major credit card. For standard car classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Hertz location.
Important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Premium or speciality vehicle classes may carry a higher hold amount
- Only a physical major credit card in the main driver’s name with the name printed on the card is accepted; debit cards and prepaid cards are not accepted
- After returning the Hertz car in Miami Beach, your bank controls when the hold is released, which can take up to 15 working days
To avoid issues at the Miami Beach Hertz counter, notify your bank of your travel plans in advance to prevent fraud blocks on in-person authorisations, and bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my Hertz rental in Miami Beach?
Yes, you can add an additional driver to your Hertz hire in Miami Beach, either as part of your rate or by paying a fee at the counter.
When the additional driver is not included in your rate, Hertz charges approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding a driver at the Miami Beach Hertz counter:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the minimum age requirements for Florida hires
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Miami Beach, cover may be void and additional charges could apply. If you need to add a driver after pickup, visit a Hertz branch to update the agreement in person.
What insurance coverage is included with a Hertz hire in Miami Beach?
The insurance and protection options available with your Hertz hire in Miami Beach depend on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Miami Beach Hertz counter.
The two main types of cover to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended for driving in the Miami Beach area.
CDW/LDW does not cover tyres, undercarriage, roof damage, or personal belongings. Always inspect the Hertz vehicle carefully at pickup in Miami Beach and ensure any pre-existing damage is recorded on the hire agreement before you drive away.
Does travel assistance apply to Hertz hires in Miami Beach?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to Hertz hires in Miami Beach. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
For eligible renters, the travel assistance covers scenarios such as a medical emergency while driving on the Florida Turnpike, a flight cancellation before reaching your Miami Beach Hertz pickup, or baggage lost by the airline on arrival. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not apply to damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI).
To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
What is the minimum age to rent from Hertz in Miami Beach?
The minimum age to rent a Hertz vehicle in Miami Beach without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Miami Beach Hertz counter, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older include full-size saloons, full-size SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes at Miami Beach Hertz locations.
Florida is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers under 21, so the effective minimum age at most Miami Beach Hertz locations is 21, with the surcharge applying from 21 to 24.
If you are between 21 and 24, Budget for the additional daily fee when planning your Miami Beach hire. Bring a valid driver’s licence and a major credit card in your name with your name printed on the physical card, as debit cards are not accepted for the authorisation hold.
What is the fuel policy for Hertz hires in Miami Beach?
Hertz hires in Miami Beach follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return in Miami Beach:
- At pickup, verify the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of your return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
Fuel prices in Miami Beach tend to run 10 to 15% above the national average due to the barrier island location and tourist demand, so factor this into your Budget. If you return the Hertz vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than pump price, plus a refuelling service fee.
Ask the Hertz agent at your Miami Beach pickup location for the nearest petrol station to the return address so you can plan your final fill-up in advance.
Are there extra taxes and fees when renting from Hertz at Miami Beach versus the airport?
Yes, the fees you pay differ significantly depending on whether you pick up your Hertz vehicle at a Miami Beach city-centre location or at Miami International Airport (MIA).
Renting from a Miami Beach Hertz location such as 3801 Collins Ave or the Fontainebleau on Collins Ave avoids the airport-specific charges that apply at MIA, which can include:
- Miami-Dade County Airport Concession Fee Recovery Charge (typically 10 to 12% of the base rate)
- Customer Facility Charge (approximately US$4.50 to US$7.00 per day)
- Florida 6% sales tax
- Miami Beach city hire tax (up to 5%)
- Tourism and development surcharges (1 to 2%)
Picking up at a Miami Beach Hertz off-airport location can save approximately US$20 to US$50 per day compared to hiring at MIA, primarily because airport concession fees do not apply. However, if you are flying in, you will need to travel the 10 to 15 miles from MIA to your Miami Beach Hertz location independently, which adds time and transport cost.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter, so review it carefully before pickup.
Can I pick up a Hertz car in Miami Beach and return it in a different city?
Yes, one-way hires are possible with Hertz in Miami Beach, but a drop-off fee typically applies when you return the vehicle to a different location than your pickup point.
Key things to know about one-way Hertz hires from Miami Beach:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- The fee is shown during the booking process under the section labelled as charges due at destination, and it also appears on your booking confirmation
- The drop-off fee cannot be prepaid and is settled at the Hertz counter
- Some Florida inter-city routes carry drop-off fees of approximately US$100 or more, though shorter routes between nearby airports may have no fee at all
- Cross-border one-ways (for example, returning the car outside the United States) are often restricted or carry significantly higher fees
If you need to change your return location after booking your Miami Beach Hertz hire, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability. Always verify the drop-off fee shown on your confirmation matches what the Hertz counter presents at pickup in Miami Beach.
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