Hertz Car Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Boston Logan Airport is located at the consolidated Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128. You do not walk directly from your terminal to the Hertz desk.

After landing, follow these steps:

• Collect your baggage and follow signs for Ground Transportation, then Shuttle Bus or Rental Car Centre on the lower level of your terminal.
• Board one of the free blue On-Airport Shuttle buses (Routes 22, 33, or 55). These run approximately every 5 to 6 minutes during the day, with Route 55 covering early morning and late evening hours.
• The ride to the RCC takes roughly 10 to 15 minutes including the curb wait.
• Once at the RCC, proceed to the Hertz counter and then to the vehicle bay, which takes an additional 2 to 5 minutes after paperwork is complete.

The Boston RCC consolidates multiple hire brands in one building, so all Hertz transactions happen there. Bring your physical credit card, driver's licence, and booking confirmation to the counter.

Hertz has multiple locations in the Boston area, not just at the airport.

• Boston Logan Airport: the main Hertz airport facility is at the consolidated Rental Car Centre (RCC), 15 Transportation Way, East Boston, MA 02128, reached via the free blue shuttle buses from any terminal.
• Downtown Boston: Hertz operates a location at 10 Huntington Ave, Boston, MA 02116, inside the Boston Westin Copley area. This location provides direct street access without needing an airport shuttle.
• Cambridge: a Hertz location is available on Mt Auburn St, Cambridge, MA 02138.
• Somerville: Hertz also operates at 646 Somerville Ave, Somerville, MA 02143.

The key difference is accessibility. If you are arriving by plane at Boston Logan, the RCC location is the most convenient Hertz option. If you are already in the city, the downtown Copley location at 10 Huntington Ave eliminates the need for shuttle transport and is directly accessible from the street.

To pick up your Hertz hire in Boston, you must bring all of the following physical documents:

• Your original, unexpired driver's licence in the main driver's name.
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence, not instead of it.
• A major credit card physically in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets if you are visiting Boston from abroad.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Hertz counter. A name mismatch between your licence, passport, and credit card is one of the most common reasons for problems at pick-up, so verify all names match before you travel.

Massachusetts uses a fully cashless toll system called EZDriveMA, which means there are no cash booths on toll roads in the Boston area. All tolls are collected electronically using E-ZPass MA transponders or Pay By Plate MA licence plate billing.

Key roads with tolls near Boston include the Massachusetts Turnpike (I-90, also called the Mass Pike), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When you pick up your Hertz vehicle in Boston, you have two main options for handling tolls:

• Enroll in Hertz's toll programme (TollPass or similar): you pay a daily convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 per rental period, plus the actual toll amounts billed at standard rates.
• Opt out and pay tolls yourself: if you do not enrol, any toll road use is still captured by plate-based billing. The toll agency invoices the hire company, which then charges you the toll plus an administrative fee, typically weeks after your hire ends.

Note that E-ZPass MA offers lower rates than out-of-state E-ZPass or plate billing, so enrolling in a transponder programme at the Hertz counter in Boston is generally the most cost-effective approach if you plan to use toll roads.

When you pick up your Hertz vehicle in Boston, a temporary authorisation hold is placed on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.

For standard vehicles at Hertz locations in the United States, including Boston, the typical hold is approximately US$300 to US$400. However, the exact amount can vary based on:

• The vehicle class you are hiring (premium or speciality vehicles may carry a higher hold).
• The specific Hertz location, whether airport or downtown Boston.
• The length of your hire period.

The hold must be placed on a physical major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Hertz counter in Boston.

After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it clears, which can take up to 15 working days in some cases. Bringing a backup credit card is always a good precaution.

Yes, all bookings made through Hola Car Rentals, including Hertz hires in Boston, include Tolls Cashback. You can get up to 5% of your total booking value back for tolls you paid during your hire on Boston-area roads such as the Massachusetts Turnpike, the Ted Williams Tunnel, or the Tobin Memorial Bridge.

To claim your cashback after returning your Hertz vehicle in Boston:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement you signed at pick-up, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Since Massachusetts toll roads are fully cashless, your toll charges will appear either on the Hertz invoice or on a toll agency statement, both of which are valid proof for the claim.

Yes, you can add an additional driver to your Hertz hire in Boston, but the additional driver must be present at the Hertz counter at pick-up with their own valid driver's licence.

The standard Hertz additional driver fee in Boston is US$13.50 per hire day, with a maximum cap of US$189 per hire period. However, if your booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.

Important rules for additional drivers at the Hertz counter in Boston:

• The additional driver must meet the minimum age requirement. Drivers aged 20 to 24 may incur an age differential surcharge on top of the additional driver fee.
• Drivers under 25 cannot be added to certain premium or speciality vehicle categories.
• Both the main driver and the additional driver must sign the hire agreement at the Hertz counter.
• If the additional driver's licence uses a non-Latin alphabet, they will also need an International Driving Permit.

Only drivers listed on the Hertz hire agreement in Boston are covered by the vehicle's protections such as CDW and liability cover. Never let an unlisted person drive the vehicle.

Yes, drivers aged 20 to 24 hiring from Hertz in Boston are subject to an age differential surcharge in addition to the standard hire rate.

Key points to know before booking a Hertz vehicle in Boston if you are under 25:

• The minimum age to hire from Hertz in Boston is 20 years old.
• Drivers aged 20 to 24 pay a daily young-hirer surcharge, which is charged at the Hertz counter and is separate from the prepaid booking total.
• Drivers under 25 cannot hire Dream, Adrenaline, Prestige, or other premium vehicle categories at Hertz in Boston. Economy, compact, and intermediate classes are generally available.
• The surcharge is paid at the Hertz counter in Boston at pick-up, not online in advance.

Massachusetts does not have a state law requiring hires to drivers under 21 (unlike New York and Michigan), so the Hertz minimum age policy of 20 applies in Boston. If you are 25 or older, no age surcharge applies. Budget carefully for this fee if you are in the 20 to 24 age range, as it can add significantly to the total cost of your Boston hire.

Yes, one-way hires are possible with Hertz in Boston, meaning you can pick up your vehicle at a Boston location and return it to a different city or airport. However, a drop-off fee typically applies and the amount varies depending on the route, vehicle class, and season.

What to expect when booking a one-way Hertz hire from Boston:

• The drop-off fee is shown during the booking process under the section labelled To pay at destination. Review this before confirming your reservation.
• Short-distance routes, such as Boston to Providence or Boston to Hartford, may carry a lower fee than long-distance cross-country routes.
• Premium and large vehicle classes often carry higher repositioning fees than economy or compact cars.
• Cross-border one-way hires, for example returning the Hertz vehicle in Canada, may be restricted or require special authorisation. Confirm this with the Hertz counter in Boston at pick-up.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed in your booking confirmation. If the fee shown at the Hertz counter in Boston differs from what your confirmation states, keep all paperwork and contact support after the hire.

Hertz hires in Boston follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees on your Boston Hertz hire:

• At pick-up, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type as specified in the vehicle documentation.
• Before returning the car to the Hertz location in Boston, refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Boston with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning full is always the most cost-effective option. For after-hours returns at the Boston RCC, leave your fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

The insurance and protection options included in your Hertz hire in Boston depend on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Hertz counter.

Common coverages and what they mean for your Boston hire:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in Boston. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability cover is strongly recommended.
• CDW and LDW apply only to drivers listed on the Hertz hire agreement. Adding all drivers at the Boston counter is essential.

Personal accident insurance and personal effects cover are separate optional extras. Review your Hola Car Rentals confirmation to see exactly which protections are included in your Boston Hertz rate before deciding whether to add anything at the counter.

Yes, most bookings made through Hola Car Rentals, including Hertz hires in Boston, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Boston area or on nearby motorways such as I-90 or I-93.

What the travel assistance typically covers for up to 5 passengers:

• Medical cover for accidents and non-pre-existing illnesses during your trip.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

How to reach assistance 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or liability insurance for the Hertz vehicle itself, and it does not cover pre-existing medical conditions.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. Check your Boston Hertz booking confirmation to verify whether this cover is included in your specific rate.

To return your Hertz vehicle at Boston Logan Airport, drive to the Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128. Follow airport signage directing you to the Rental Car Centre as you approach the airport.

Steps for a smooth Hertz return in Boston:

• Refuel within approximately 10 miles of the Boston RCC before arriving, and keep your fuel receipt to avoid any fuel shortfall charges.
• Follow signs for the Rental Car Centre from the airport road network. The RCC is approximately 3 miles from downtown Boston.
• Pull into the Hertz return lane inside the RCC and wait for an agent to check the vehicle.
• Collect your final receipt and verify all charges match your booking confirmation before leaving the facility.

For after-hours returns at the Boston Hertz location, key drop procedures may be available. Confirm the specific after-hours instructions with the Hertz counter at pick-up, as policies can vary. Keep photos of the vehicle condition and your fuel receipt whenever returning outside of staffed hours.

After returning the Hertz vehicle in Boston, the security deposit hold on your credit card will be released, though your bank may take up to 15 working days to reflect this on your available balance.