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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3380
3383 reviews
4.9 stars, 3383 reviews
4.9
user review 1 user review 2 user review 3 +3380
3383 reviews
4.9 stars, 3383 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 6 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 6 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 yesterday
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Enterprise in Brickell include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Brickell.

Will I face unexpected charges at the Enterprise counter in Brickell when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter in Brickell and what are the opening hours?

The Enterprise location in Brickell is at 1109 Brickell Ave, Miami, FL 33131, inside the JW Marriott Hotel. You go directly to the counter inside the hotel to pick up your vehicle.

Counter hours are:

  • Monday through Friday: 08:00 AM to 06:00 PM
  • Saturday: 09:00 AM to 05:00 PM
  • Sunday: 09:00 AM to 01:00 PM

After-hours pickup and return are not available at this Enterprise Brickell branch, so plan your arrival and drop-off within those windows. If your flight or cruise arrives outside these hours, you may need to arrange overnight accommodation and collect the vehicle the following morning.

Can I return my Enterprise car after hours at the Brickell location?

No, after-hours returns are not available at the Enterprise Brickell branch on 1109 Brickell Ave. The counter closes at 06:00 PM on weekdays, 05:00 PM on Saturdays, and 01:00 PM on Sundays, and there is no key-drop facility for outside those hours.

To avoid late-return fees, plan to bring the vehicle back before closing time. If you are unsure whether you can make it in time, contact the Enterprise Brickell counter directly to discuss your options. Returning the car after the agreed time can result in additional hourly or daily charges, plus a potential late fee, so timing your return carefully is important.

If your travel schedule makes an on-time return uncertain, consider whether picking up at a location with extended hours, such as the Enterprise facility at Miami International Airport, better fits your itinerary.

How do toll roads work when renting from Enterprise in Brickell?

Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to use from the Enterprise Brickell location. Roads such as the Florida Turnpike and I-95 Express lanes near Miami use electronic gantries that read a transponder or photograph your license plate.

Your Enterprise rental vehicle comes equipped with an electronic toll device. At the Brickell counter you will typically have two options:

  • Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed to your card, sometimes weeks after you return the car

If you prefer to use your own visitor toll pass, inform the Enterprise agent at the Brickell counter so they can deactivate the vehicle's default device and prevent duplicate charges.

Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route. Review the toll program terms carefully before signing the rental agreement.

Does Hola Car Rentals offer toll cashback for Enterprise rentals in Brickell?

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals picked up in Brickell, include Tolls Cashback of up to 5% of your total booking value.

Given that Miami-area toll roads, including the Florida Turnpike and I-95 Express lanes, can add up to US$5 to US$20 per day, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Enterprise vehicle in Brickell:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What documents do I need to pick up my Enterprise rental in Brickell?

When collecting your Enterprise vehicle at the Brickell location, you must present all documents in physical form. Digital copies are not accepted at the counter.

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight tickets or cruise documents if you are visiting from abroad

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.

Debit cards and prepaid cards are not accepted for the security hold at the Enterprise Brickell counter. Bring a backup credit card in your name in case your primary card is declined.

How much is the security deposit for an Enterprise rental in Brickell?

When you pick up your Enterprise vehicle at the Brickell location, a temporary authorization hold is placed on your credit card. This is not a charge, but it reduces your available credit until the rental ends and your bank releases the hold.

For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Enterprise Brickell counter depends on the vehicle class, rental duration, and the partner's current policy. Premium or specialty vehicles may carry a higher hold.

Important points to keep in mind:

  • Only a physical major credit card in the main driver's name is accepted for the deposit; debit and prepaid cards are not allowed
  • Ensure your card has sufficient available credit to cover the hold plus any expected charges
  • After you return the car, the hold is released, but your bank may take up to 15 business days to reflect this
  • Set a travel notice with your bank before arriving at the Brickell Enterprise counter to prevent fraud blocks on the authorization
Can I add an additional driver to my Enterprise rental in Brickell?

Yes, you can add an additional driver to your Enterprise rental at the Brickell counter, but the additional driver must be physically present at pickup with a valid driver's license to sign the rental agreement.

Whether the fee applies depends on your rate:

  • If your booking confirmation states additional driver is included, no extra fee is charged for the first additional driver
  • If not included, Enterprise charges approximately US$15 per day for each additional driver added at the Brickell counter

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Enterprise vehicle in Brickell without being named on the contract may void your coverage and result in additional charges.

If the additional driver's license uses a non-Latin alphabet, they will also need an International Driving Permit alongside their original license. Check your booking confirmation before arriving at the Brickell location to confirm whether the additional driver fee is already included in your rate.

What is the minimum age to rent from Enterprise in Brickell?

The minimum age to rent from Enterprise in Brickell without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to 25 and older include full-size sedans, full-size SUVs, minivans, convertibles, luxury, and premium categories. Younger renters in Brickell are generally limited to economy, compact, and intermediate vehicle classes.

Florida is not one of the states, such as New York or Michigan, that legally requires rental companies to serve drivers aged 18 and older, so the Enterprise Brickell location follows the standard 21-minimum policy with the young-renter surcharge applied daily.

If you are between 21 and 24, Budget for the additional daily fee when comparing rental costs. The surcharge is paid at the counter and is not included in your prepaid rate. Contact customer service before booking if you are unsure which vehicle classes are available for your age group at the Brickell location.

Does travel assistance cover me if something happens during my Enterprise rental in Brickell?

Yes, most bookings made through Hola Car Rentals, including Enterprise rentals starting in Brickell, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage does not replace CDW/LDW for damage to the Enterprise vehicle itself, nor does it cover third-party liability to others. If you are involved in an incident while driving in or around Brickell, prioritize safety, contact local authorities if needed, and then notify the Enterprise partner using the number on your rental agreement.

To reach the Terrawind assistance line 24 hours a day, call +1 888 980 9992 or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Can I pick up my Enterprise car in Brickell and return it at Miami Airport?

Yes, one-way rentals between the Enterprise Brickell location and Miami International Airport are generally possible, but a drop-off fee may apply depending on the route and the rate you select.

When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the section labeled to pay at destination. If no fee appears, the one-way route does not carry a surcharge for that specific combination.

Key points to keep in mind:

  • The drop-off fee is set by Enterprise and cannot be prepaid through your booking; it is paid at the counter
  • Changing your return location after booking may reprice the rental and recalculate the fee
  • The fee is separate from fuel, tolls, and taxes

If you booked a round trip and want to change the return location to Miami Airport mid-rental, you must contact the Enterprise branch directly, as mid-rental route changes require partner approval and may increase the fee. Always verify the drop-off terms on your confirmation before picking up in Brickell.

What fuel policy applies to Enterprise rentals in Brickell?

Enterprise rentals picked up in Brickell follow a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs at the Enterprise Brickell location:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Brickell counter
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Brickell with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

The counter may also offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the full-to-full approach is usually better value for most renters.

Does my Enterprise rental in Brickell include insurance coverage?

Insurance coverage depends on the rate plan you selected when booking your Enterprise rental in Brickell. Review your booking confirmation carefully to see what is included.

The two main protections to look for are:

  • CDW/LDW (Collision Damage Waiver or Loss Damage Waiver): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero deductible
  • LIS/ALI/SLI (Supplemental Liability Insurance): covers bodily injury and property damage you may cause to third parties while driving in Brickell or elsewhere in Florida

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. They are separate protections and work together.

Neither coverage applies to drivers not listed on the rental agreement, so add all additional drivers at the Brickell counter before leaving. If an incident occurs, notify Enterprise immediately using the contact number on your rental agreement, as late reporting can affect your claim.

What happens if my Enterprise pickup in Brickell is delayed due to a late flight?

If your flight is delayed and you cannot reach the Enterprise Brickell counter at your scheduled pickup time, the reservation will generally be held for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

The Enterprise Brickell branch closes at 06:00 PM on weekdays, 05:00 PM on Saturdays, and 01:00 PM on Sundays, so a late-night arrival means you will need to wait until the counter reopens the following morning.

Steps to take if your arrival is delayed:

  • If the delay is less than 24 hours, your booking should be held automatically; plan to arrive during opening hours
  • If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible to discuss options
  • Bookings not collected within 24 hours of the original pickup time may be forfeited without a refund

Because the Brickell Enterprise location does not offer after-hours pickup, timing your arrival within business hours is especially important compared to airport locations with extended schedules.

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