Car Rental
Port of Orlando

Hola Car Rentals is the only premium partner of the top car rental brands operating in Port of Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Port of Orlando.

No. With Hola Car Rentals, all costs and charges for your booking in Port of Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Port of Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Rental counters at the Port of Orlando (Port Canaveral) are not located inside the cruise terminals. All partner brands operate from off-site facilities reached by complimentary shuttle, typically 3 to 10 minutes away.

• Alamo, Enterprise, and National: 710 Mullet Rd, approximately 4 miles from the port. Blue shuttles with brand logos run every 15 to 30 minutes from the passenger waiting area while ships are in port. Enterprise shuttles end at 3 PM.
• Budget: 8401 Astronaut Blvd, approximately 3 miles from the port. A free shuttle meets passengers at the pier.
• Avis: 6650 N Atlantic Ave. Shuttle meets at the pier as well.

Porters and signs at the Port of Orlando terminals direct cruise passengers to the correct shuttle waiting areas. Service is exclusive to cruise passengers. Plan for crowds on busy disembarkation days, and note that all counters close between 3 PM and 6 PM depending on the brand, so arriving early is strongly recommended.

Counter hours at the Port of Orlando vary by brand and day of the week. Below are the general operating windows based on available information.

• Enterprise (710 Mullet Rd): approximately 7 AM to 4 PM on most days, including Sundays. Shuttles from the port end at 3 PM.
• Budget (8401 Astronaut Blvd): Monday through Friday 8 AM to 6 PM; Saturday and Sunday 8 AM to 3 PM.
• Avis (6650 N Atlantic Ave): Monday through Friday 8 AM to 6 PM; Saturday and Sunday 8 AM to 3 PM.
• Alamo and National share the 710 Mullet Rd facility with Enterprise.

Hours at the Port of Orlando locations can change on holidays or based on ship schedules, so confirm directly with your chosen brand before your cruise disembarkation day. If you miss the counter window, pickup is not available after hours, though some locations offer after-hours key drop for returns. Always check your booking confirmation for the most current hours.

Yes, after-hours returns are available at some Port of Orlando rental locations, though the process differs by brand.

• Enterprise (710 Mullet Rd): Park in the designated pickup lot, lock the car, and drop the keys in the front dropbox. Note that you remain responsible for the vehicle until the next business day when staff check it in.
• Alamo (710 Mullet Rd): Park as instructed and place keys in the dropbox.
• National (710 Mullet Rd): After-hours return is available; confirm exact instructions at the counter during pickup.
• Budget (8401 Astronaut Blvd): Return to that address only; a key drop location is provided at the facility.
• Avis (6650 N Atlantic Ave): Return to that address only.

After-hours pickup is not available at any Port of Orlando location. If you plan a late return, take photos of the vehicle condition and fuel gauge before dropping the keys, and keep your final fuel receipt. This protects you if any post-rental charges are disputed.

Florida's toll roads near the Port of Orlando are almost entirely cashless. There are no coin booths on most expressways; tolls are collected electronically via transponder or by photographing your license plate (Toll-by-Plate).

Common toll roads you may encounter driving from the Port of Orlando area include SR-528 (Beachline Expressway toward Orlando), SR-417, and SR-408. Estimated daily toll costs on Orlando-area routes range from approximately US$5 to US$15 depending on your route.

At the rental counter you will typically have two options:

• Unlimited toll package: approximately US$11 to US$15 per day, covering all tolls during your rental.
• Pay per use: the rental company charges each toll plus daily or administrative processing fees, billed to your card after the rental ends, sometimes weeks later.

You may also opt out and purchase a Florida visitor toll pass, but inform the counter agent so they can deactivate the vehicle's built-in device to avoid duplicate charges.

All Hola Car Rentals bookings include Tolls Cashback, reimbursing up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle to [email protected] with your rental agreement and toll receipts.

Yes, one-way rentals from the Port of Orlando to Orlando are available. Enterprise at 710 Mullet Rd, for example, offers one-way drop-offs to Orlando (approximately 54 miles away), with a one-time drop charge or mileage fee added to the rental rate.

When booking a one-way rental from the Port of Orlando, keep the following in mind:

• The drop-off fee is route-specific and varies by rental company, vehicle class, and season.
• On the Hola Car Rentals checkout page, any applicable drop-off fee will appear under the "To pay at destination" section before you confirm your booking.
• The fee cannot be prepaid and is settled at the counter.
• Changing your return location after booking may reprice the rental and recalculate the fee.

One-way availability from the Port of Orlando depends on fleet supply at the time of booking. If no one-way option appears during your search, try adjusting dates or vehicle class, or contact support for assistance.

To collect your rental car at the Port of Orlando, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, in the main driver's name).
• Passport or government-issued photo ID.
• A major credit card with the main driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your booking confirmation or printed voucher.
• Cruise tickets or round-trip travel documents (required for visitors arriving from abroad).

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at Port of Orlando rental counters. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

Any additional drivers must be present at pickup with their own valid license and ID. All names should match across your license, passport, and credit card to avoid issues at the counter.

Yes, a major credit card is required to rent a car at the Port of Orlando. The card must be in the main driver's name, with the driver's name physically printed on the card, and presented in person at the counter.

The rental company places a temporary security hold on your card at pickup. Typical hold amounts in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount depends on the brand, vehicle class, and location.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• Digital wallets (Apple Pay, Google Pay) are not accepted for the deposit.

Even if you prepaid your booking in full, you must still present a physical credit card at the Port of Orlando counter for the hold. The hold is released after you return the vehicle, but your bank controls how quickly the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good idea in case your primary card is declined.

Renting a car at the Port of Orlando involves several fees beyond the base rate. Understanding them in advance helps you avoid surprises at the counter.

• Airport or facility concession fee: a percentage-based charge covering the rental company's operating rights at the location.
• Vehicle license fee: a per-day charge to recover registration and licensing costs.
• Florida state surcharge and local taxes: applied to the base rate and some fees.
• Energy recovery fee and waste or tire or battery fees: small per-day charges that stack up over a week-long rental.
• Young driver surcharge: if the main driver is between 21 and 24 years old, a daily underage fee applies at most Port of Orlando locations. Drivers must be at least 21 to rent in Florida.
• Additional driver fee: if not included in your rate, fees range from approximately US$13 to US$15 per day depending on the brand.

If your booking confirmation shows "Taxes and Fees: Included," those items should not be charged again at the Port of Orlando counter. If they are, the No Extra Charges© guarantee covers undisclosed or incorrectly billed items. Keep all paperwork and contact support after the rental ends.

Yes, a young driver surcharge applies at Port of Orlando rental counters for drivers between 21 and 24 years old. The minimum rental age in Florida is generally 21, and drivers under 25 pay a daily underage fee on top of the base rate.

Typical daily surcharge amounts at Port of Orlando partner brands:

• Avis and Budget: approximately US$13 per day, capped at US$65 per rental.
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day, capped at US$189 per rental.
• Alamo, Enterprise, and National: approximately US$15 per day with no published cap.

In addition to the surcharge, most vehicle classes are restricted for drivers under 25. Economy, compact, and intermediate SUV categories are typically the only options available.

One exception: if you are between 21 and 24, hold a passport from Latin America or the Caribbean, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis and Budget may waive the surcharge for the main driver on eligible vehicle categories. Confirm this on your confirmation before arriving at the Port of Orlando counter.

Rentals at the Port of Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid charges.

At pickup, verify the fuel level with the agent and confirm it is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer. If the tank is not full at pickup, the starting level must be noted on the agreement, and you return it at that same level.

At return, refuel within approximately 10 miles of the drop-off location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Returning below the recorded level may result in a fuel shortfall charge at the partner's rate, which is typically higher than pump price, plus a refueling service fee.
• Using the wrong fuel type (gasoline versus diesel) is not covered by the fuel policy and may generate additional charges.

For after-hours returns at Port of Orlando locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

When renting at the Port of Orlando, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all rental companies are required to include state-minimum liability, so coverage levels can vary. Adding supplemental liability up to US$300,000 is strongly recommended for driving on Florida highways near the Port of Orlando.

• CDW or LDW covers the rental car only.
• LIS or SLI covers third parties only.
• Neither covers your personal belongings or your own injuries.

Check your booking confirmation to see which coverages are included in your rate. If you are unsure, review the rental agreement carefully at the Port of Orlando counter before signing, and add any missing protection before driving away.

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this benefit applies to trips starting at the Port of Orlando. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance covers up to 5 passengers and typically includes:

• Medical coverage for accidents and non-pre-existing illnesses during your trip.
• Legal assistance in the event of a road accident, which is particularly useful on unfamiliar Florida highways near the Port of Orlando.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or LDW for vehicle damage, nor LIS or SLI for third-party liability. Check your booking confirmation for the exact terms applicable to your Port of Orlando rental.

Yes, you can add an additional driver to your rental at the Port of Orlando, but the additional driver must be present at the counter during pickup with their own valid driver's license and ID. They cannot be added remotely or after the fact.

Whether the additional driver is free or paid depends on your rate:

• If your booking confirmation shows "Additional driver free of charge," the first extra driver is included at no cost.
• If not included, daily fees apply: Avis and Budget charge approximately US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (capped at US$189); Alamo, Enterprise, and National charge approximately US$15 per day.

At Port of Orlando locations, Avis, Budget, and Payless generally require additional drivers to be at least 25 years old. If the additional driver is under 25, an underage surcharge may apply or they may not be accepted depending on the brand.

Only drivers listed on the rental agreement are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void those coverages entirely.