Avis Car Rental
in Phoenix

Hola Car Rentals is the only premium partner of the top car rental brands operating in Phoenix, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbor Airport, Avis rental car pickup takes place at the Rental Car Center, a separate facility from the terminals. After collecting your baggage, follow the overhead signs for the PHX Sky Train toward the Rental Car Center.

• The PHX Sky Train is free and runs 24 hours a day, 7 days a week
• Trains arrive approximately every 3 to 5 minutes
• Ride time is about 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• The Avis counter is located inside the Rental Car Center at 1805 E Sky Harbor Cir South, Phoenix, AZ 85034

Once inside the Rental Car Center, look for the Avis logo and proceed to the counter. Present your driver's license, credit card, and booking confirmation. The Avis Phoenix Sky Harbor location is open 24 hours a day, 7 days a week, including 24-hour drop-off. Plan for 15 to 30 minutes total from baggage claim to driving away, depending on queue times.

Yes, Avis operates multiple locations in the Phoenix area beyond Phoenix Sky Harbor Airport. There are four Avis locations in and around Phoenix:

• Phoenix Sky Harbor International Airport, 1805 E Sky Harbor Cir South (3.10 miles from city center, open 24/7)
• Central Phoenix, 2640 E Indian School Rd (6.40 miles from city center, 2 blocks east of 24th St on the north side of Indian School Rd)
• Union Hills Village, 18631 N 19th Ave, Suite 128 (17.35 miles from city center)
• Bell Towne Plaza, 245 E Bell Rd, Suite 24 (17.89 miles from city center)

The Central Phoenix Avis location is open Monday through Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 8:00 AM to 12:00 PM. Free pickup service is available at the Central Phoenix, Union Hills Village, and Bell Towne Plaza locations. For travelers flying into Phoenix, the airport location is the most convenient option since it is accessible directly via the free PHX Sky Train.

Yes, after-hours returns are available at Avis locations in Phoenix, though the process differs by location.

• Phoenix Sky Harbor Airport: The Avis counter at the Rental Car Center is open 24 hours, so after-hours returns are straightforward. If you return outside staffed hours, lock the vehicle, place the keys in the drop box in the return area, and keep your paperwork. The vehicle will be checked in the next business day and you remain responsible for it until then.
• Central Phoenix (2640 E Indian School Rd): A key drop box is available for after-hours returns. You remain responsible for the vehicle and any charges until the next business day when staff process the return.

For any Avis Phoenix location, it is recommended to photograph the vehicle's condition and fuel gauge before dropping the keys, and to keep your rental agreement and any fuel receipts. Returning during staffed hours is always preferable to avoid disputes over the vehicle's condition at the time of return.

No, Arizona has no toll roads, so driving your Avis rental car in and around Phoenix will not generate any toll charges. You do not need to purchase a toll transponder package or enroll in any toll program for travel within Arizona.

This means there are no cashless toll lanes, no E-ZPass requirements, and no congestion or emissions zone fees anywhere in the Phoenix metro area or elsewhere in Arizona.

If your trip takes you outside Arizona into neighboring states such as California, toll roads do exist and charges could apply. In that case, the Avis vehicle will typically have an electronic toll device installed. You can choose an unlimited toll package at the counter (approximately US$11 to US$25 per day depending on location) or pay per use, where Avis bills actual tolls plus administrative fees to your card after the rental ends.

For any tolls paid during your rental outside Arizona, you may be eligible for Tolls Cashback through Hola Car Rentals, which reimburses up to 5% of your total booking value. Submit your claim within 30 days of returning the vehicle.

To pick up your Avis rental car in Phoenix, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, physical card) in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit
• Passport or valid government photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting Phoenix from abroad

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original license. For licenses in English or issued by an EU/EEA country, an IDP is recommended but not mandatory. The IDP is a translation only and cannot be used without your original license.

At the Central Phoenix Avis location, identifying yourself as a Preferred Renter allows you to receive preprinted documents and keys more quickly. At Phoenix Sky Harbor Airport, present your documents at the Avis counter in the Rental Car Center after arriving via the PHX Sky Train.

When picking up your Avis rental car in Phoenix, a temporary authorization hold is placed on your credit card at the counter. This is not a charge but it reduces your available credit until released after the rental ends.

For Avis rentals in the United States, including Phoenix, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle class, rental duration, and the specific Phoenix location.

• A physical major credit card with the driver's name printed on the card is required. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Premium or specialty vehicles may carry a higher hold amount
• After you return the vehicle, Avis releases the hold, but your bank controls when it appears back in your available credit, which can take up to 15 business days

To avoid issues at the Avis Phoenix counter, notify your bank of your travel plans in advance, confirm your card is enabled for in-person transactions, and consider bringing a backup credit card in your name.

Yes, Avis applies a young driver surcharge in Phoenix for renters between the ages of 21 and 24. The standard Avis fee is US$13 per rental day, with a maximum charge of US$65 per rental period, plus applicable taxes.

Additional drivers aged 21 to 24 at Avis in Phoenix must also be at least 25 years old to be added without a surcharge. For Avis, Budget, and Payless, additional drivers are generally required to be at least 25 at the time of pickup.

• Drivers under 21 cannot rent from Avis in Phoenix or most other U.S. locations outside New York and Michigan
• Vehicle class restrictions apply for under-25 renters. Categories such as luxury, premium, full-size SUV, minivan, and convertible are typically restricted to renters aged 25 and older
• Economy, compact, and intermediate SUV classes are generally available to younger renters

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Phoenix may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is shown before arriving at the Phoenix counter.

Yes, you can add an additional driver to your Avis rental in Phoenix, but the additional driver must be present at the counter at pickup with a valid driver's license to sign the rental agreement.

For Avis in Phoenix, the standard additional driver fee is US$13 per rental day, with a maximum of US$65 per rental period, plus applicable taxes. However, if your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.

• The additional driver must be at least 25 years old for Avis in Phoenix
• They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
• Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW
• If someone drives who is not named on the contract, coverage may be void

To add a driver, both the main driver and the additional driver must sign the agreement at the Phoenix Avis counter. If you need to add a driver after pickup, you must visit an Avis branch in person to update the contract.

When renting from Avis in Phoenix, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis rental vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis rental in Phoenix. In Arizona, state-minimum liability is not universally mandated for rental companies, so coverage levels can vary. Adding supplemental liability coverage is strongly recommended.

• CDW/LDW covers the rental car; LIS/ALI/SLI covers third parties. They are separate and complement each other
• Tires, undercarriage, and roof damage are commonly excluded from standard CDW/LDW
• Only drivers named on the Avis rental agreement are covered
• If an incident occurs in Phoenix, report it to Avis immediately and contact authorities if needed

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your rate before deciding what to add at the Phoenix Avis counter.

Renting from Avis at Phoenix Sky Harbor Airport adds several local fees and taxes on top of the base rate. These charges are standard for airport rentals in Phoenix and are separate from your prepaid booking total if they appear under the section labeled as due at destination.

• Airport concession recovery fee: approximately 8.75% to 10.5% of the base rate
• Customer facility charge (CFC): approximately US$4.50 per rental day, up to a maximum of US$54
• City of Phoenix rental car tax: 6.0%
• Maricopa County excise tax: 0.7%
• Vehicle license recovery fee: approximately US$2 per day

Combined, these Phoenix airport surcharges can add 20% to 30% to the base rental rate. If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis Phoenix Sky Harbor counter. If you are charged for something not disclosed on your confirmation, keep all paperwork and contact support after the rental ends.

Renting from an Avis location away from Phoenix Sky Harbor, such as the Central Phoenix branch on Indian School Road, avoids most airport-specific surcharges and can result in meaningfully lower total costs.

Avis rentals in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Avis location
• Refuel within approximately 10 miles of the return location, whether that is the Phoenix Sky Harbor Rental Car Center or a city branch
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Note that Avis may apply a flat fee for rentals where you drive fewer than 75 miles, even if you return with a full tank. You can have this charge reversed by providing a fuel receipt at the time of return at the Phoenix counter.

For after-hours returns at Phoenix Sky Harbor, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Avis rentals in Phoenix. Because Arizona has no toll roads, you will not pay any tolls driving within Phoenix or anywhere else in the state.

However, if your Avis rental takes you outside Arizona into states with toll roads, such as California, the Tolls Cashback benefit applies to those charges. Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during the rental period.

• Example: If your Avis Phoenix booking total is US$500, the maximum cashback is US$25
• If you paid US$18 in tolls driving outside Arizona, you receive US$18 back
• If you paid US$40 in tolls, you receive US$25 (the 5% cap)

To claim, email [email protected] within 30 days of returning your Avis vehicle in Phoenix. Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid. Refunds are processed to your original payment method within 7 to 10 business days after approval.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis rentals in Phoenix as well. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Phoenix area or on desert roads outside the city.

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance, call the 24/7 support line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in or around Phoenix, and a brief description of the situation.

Important: This travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international visitors renting from Avis in Phoenix who are traveling from outside North America. It also does not cover damage to the Avis rental vehicle itself (that is covered by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

Check your Hola Car Rentals confirmation to verify the exact coverage terms for your Avis Phoenix booking.