Avis Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbour Airport, Avis hire car collection takes place at the Rental Car Centre, a separate facility from the terminals. After collecting your luggage, follow the overhead signs for the PHX Sky Train towards the Rental Car Centre.

• The PHX Sky Train is free and operates 24 hours a day, 7 days a week
• Trains arrive approximately every 3 to 5 minutes
• Journey time is about 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• The Avis counter is located inside the Rental Car Centre at 1805 E Sky Harbour Cir South, Phoenix, AZ 85034

Once inside the Rental Car Centre, look for the Avis logo and proceed to the counter. Present your driving licence, credit card, and booking confirmation. The Avis Phoenix Sky Harbour location is open 24 hours a day, 7 days a week, including 24-hour drop-off. Allow 15 to 30 minutes in total from baggage claim to driving away, depending on queue times.

Yes, Avis operates multiple locations in the Phoenix area beyond Phoenix Sky Harbour Airport. There are four Avis locations in and around Phoenix:

• Phoenix Sky Harbour International Airport, 1805 E Sky Harbour Cir South (3.10 miles from city centre, open 24/7)
• Central Phoenix, 2640 E Indian School Rd (6.40 miles from city centre, 2 blocks east of 24th St on the north side of Indian School Rd)
• Union Hills Village, 18631 N 19th Ave, Suite 128 (17.35 miles from city centre)
• Bell Towne Plaza, 245 E Bell Rd, Suite 24 (17.89 miles from city centre)

The Central Phoenix Avis location is open Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 8:00 AM to 12:00 PM. Free collection service is available at the Central Phoenix, Union Hills Village, and Bell Towne Plaza locations. For travellers arriving in Phoenix, the airport location is the most convenient option as it is directly accessible via the free PHX Sky Train.

Yes, after-hours returns are available at Avis locations in Phoenix, although the process varies by location.

• Phoenix Sky Harbour Airport: The Avis counter at the Rental Car Centre is open 24 hours, so after-hours returns are straightforward. If you return outside staffed hours, lock the vehicle, place the keys in the drop box in the return area, and keep your paperwork. The vehicle will be checked in the next business day and you remain responsible for it until then.
• Central Phoenix (2640 E Indian School Rd): A key drop box is available for after-hours returns. You remain responsible for the vehicle and any charges until the next business day when staff process the return.

For any Avis Phoenix location, it is advisable to photograph the vehicle's condition and fuel gauge before dropping the keys, and to keep your rental agreement and any fuel receipts. Returning during staffed hours is always preferable to avoid disputes over the vehicle's condition at the time of return.

No, Arizona has no toll roads, so driving your Avis hire car in and around Phoenix will not incur any toll charges. You do not need to purchase a toll transponder or enrol in any toll programme for travel within Arizona.

This means there are no cashless toll lanes, no E-ZPass requirements, and no congestion or emissions zone fees anywhere in the Phoenix metropolitan area or elsewhere in Arizona.

If your journey takes you outside Arizona into neighbouring states such as California, toll roads do exist and charges may apply. In such cases, the Avis vehicle will typically have an electronic toll device installed. You can opt for an unlimited toll package at the counter (approximately US$11 to US$25 per day depending on location) or pay per use, where Avis bills actual tolls plus administrative fees to your card after the hire ends.

For any tolls paid during your hire outside Arizona, you may be eligible for Tolls Cashback via Hola Car Rentals, which reimburses up to 5% of your total booking value. Submit your claim within 30 days of returning the vehicle.

To collect your Avis hire car in Phoenix, you must present the following physical documents. Digital copies are not accepted at the counter.

• Valid driving licence (original, unexpired, physical card) in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit
• Passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if visiting Phoenix from abroad

If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or issued by an EU/EEA country, an IDP is recommended but not mandatory. The IDP is a translation only and cannot be used without your original licence.

At the Central Phoenix Avis location, identifying yourself as a Preferred Renter allows for quicker receipt of preprinted documents and keys. At Phoenix Sky Harbour Airport, present your documents at the Avis counter in the Rental Car Centre after arriving via the PHX Sky Train.

When collecting your Avis hire car in Phoenix, a temporary authorisation hold is placed on your credit card at the counter. This is not a charge but reduces your available credit until released after the hire ends.

For Avis hires in the United States, including Phoenix, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount may vary depending on the vehicle class, hire duration, and the specific Phoenix location.

• A physical major credit card with the driver’s name printed on the card is required. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Premium or specialised vehicles may carry a higher hold amount
• After returning the vehicle, Avis releases the hold, but your bank controls when it appears back in your available credit, which can take up to 15 working days

To avoid issues at the Phoenix Avis counter, notify your bank of your travel plans in advance, ensure your card is enabled for in-person transactions, and consider bringing a backup credit card in your name.

Yes, Avis applies a young driver surcharge in Phoenix for renters aged between 21 and 24. The standard Avis fee is US$13 per hire day, with a maximum of US$65 per hire period, plus applicable taxes.

Additional drivers aged 21 to 24 at Avis in Phoenix must also be at least 25 years old to be added without a surcharge. For Avis, Budget, and Payless, additional drivers are generally required to be at least 25 at the time of collection.

• Drivers under 21 cannot hire from Avis in Phoenix or most other US locations outside New York and Michigan
• Vehicle class restrictions apply for under-25 renters. Categories such as luxury, premium, full-size SUV, minivan, and convertible are typically restricted to drivers aged 25 and over
• Economy, compact, and intermediate SUV classes are generally available to younger renters

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Phoenix may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is shown before arriving at the Phoenix counter.

Yes, you can add an extra driver to your Avis hire in Phoenix, but the additional driver must be present at the counter at collection with a valid driving licence to sign the hire agreement.

For Avis in Phoenix, the standard extra driver fee is US$13 per hire day, with a maximum of US$65 per hire period, plus applicable taxes. However, if your Hola Car Rentals booking confirmation explicitly states that an extra driver is included at no charge, no fee applies for the first additional driver.

• The extra driver must be at least 25 years old for Avis in Phoenix
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW
• If someone drives who is not named on the contract, cover may be void

To add a driver, both the main driver and the extra driver must sign the agreement at the Phoenix Avis counter. If you need to add a driver after collection, you must visit an Avis branch in person to update the contract.

When hiring from Avis in Phoenix, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis hire in Phoenix. In Arizona, minimum liability levels are not universally mandated for hire companies, so coverages can vary. Adding supplementary liability cover is strongly recommended.

• CDW/LDW covers the hire car; LIS/ALI/SLI covers third parties. They are separate and complement each other
• Tires, undercarriage, and roof damage are commonly excluded from standard CDW/LDW
• Only drivers listed on the Avis hire agreement are covered
• If an incident occurs in Phoenix, report it to Avis immediately and contact authorities if necessary

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your rate before deciding what to add at the Phoenix Avis counter.

Hiring from Avis at Phoenix Sky Harbour Airport incurs several local charges and taxes on top of the base rate. These charges are standard for airport hires in Phoenix and are separate from your pre-paid booking total if they appear under the section marked as payable at destination.

• Airport concession recovery fee: approximately 8.75% to 10.5% of the base rate
• Customer facility charge (CFC): approximately US$4.50 per hire day, up to a maximum of US$54
• City of Phoenix hire car tax: 6.0%
• Maricopa County excise tax: 0.7%
• Vehicle licence recovery fee: approximately US$2 per day

Combined, these Phoenix airport surcharges can add 20% to 30% to the base hire rate. If your Hola Car Rentals confirmation shows taxes and charges as included, you should not be billed separately for those items at the Avis Phoenix Sky Harbour counter. If you are charged for something not disclosed on your confirmation, keep all paperwork and contact support after the hire ends.

Hiring from an Avis location away from Phoenix Sky Harbour, such as the Central Phoenix branch on Indian School Road, avoids most airport-specific surcharges and can lead to significantly lower total costs.

Avis hires in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Avis location
• Refuel within approximately 10 miles of the return location, whether that is the Phoenix Sky Harbour Rental Car Centre or a city branch
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Note that Avis may apply a flat fee for hires where you drive fewer than 75 miles, even if you return with a full tank. You can have this charge reversed by providing a fuel receipt at the Phoenix counter at the time of return.

For after-hours returns at Phoenix Sky Harbour, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Avis hires in Phoenix. Since Arizona has no toll roads, you will not pay any tolls driving within Phoenix or elsewhere in the state.

However, if your Avis hire takes you outside Arizona into states with toll roads, such as California, the Tolls Cashback benefit applies to those charges. Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during the hire period.

• Example: If your Avis Phoenix booking total is US$500, the maximum cashback is US$25
• If you paid US$18 in tolls outside Arizona, you receive US$18 back
• If you paid US$40 in tolls, you receive US$25 (the 5% cap)

To claim, email [email protected] within 30 days of returning your Avis vehicle in Phoenix. Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid. Refunds are processed to your original payment method within 7 to 10 working days after approval.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to Avis hires in Phoenix as well. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Phoenix area or on desert roads outside the city.

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To access the assistance, call the 24/7 support line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in or around Phoenix, and a brief description of the situation.

Important: This travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international visitors hiring from Avis in Phoenix who are travelling from outside North America. It also does not cover damage to the Avis hire vehicle itself (covered by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

Check your Hola Car Rentals confirmation to verify the exact coverage terms for your Avis Phoenix booking.