VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the Avis counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Avis rental car at Denver International Airport?
At Denver International Airport (DEN), the Avis pickup process involves a short shuttle ride from the terminal to the rental facility at 25500 E 78th Ave.
- After landing, take the train to baggage claim on Level 5
- Follow the signs for "Rental Cars" through the terminal
- Proceed to the Avis shuttle bus at Island 4 outside the terminal
- The bus ride from the terminal to the Avis facility takes approximately 5 to 7 minutes
- Complete your rental transaction at the Customer Service Center inside the Avis facility, not at the terminal itself
The Denver International Airport Avis location operates 24 hours a day, 7 days a week, and also offers 24-hour drop-off capability. If you are returning the car during late-night or early-morning hours when the Preferred counter is closed, the Return Center counter remains open at all times. Follow signs for "Car Rental Return" to reach the Avis return lot.
What are the Avis counter hours at downtown Denver?
The Avis location in downtown Denver at 1900 Broadway operates on limited hours compared to the airport location, so it is important to plan your pickup and return accordingly.
- Monday to Friday: 7:00 AM to 6:00 PM
- Saturday: 8:00 AM to 3:00 PM
- Sunday: 9:00 AM to 3:00 PM
The downtown Denver Avis location also offers a free pickup service and is situated in the Central Business District, close to the 16th Street Mall. It is approximately half an hour from the Denver International Airport Avis return location, making it a convenient option if you are not flying in or out.
If you need 24-hour access, the Avis location at Denver International Airport is the only facility that operates around the clock and accepts after-hours returns at any time.
Can I return my Avis car after hours at a Denver city location?
Yes, after-hours key drop is available at certain Avis locations in Denver, such as the Evans Ave and Quebec St branches, but there are important conditions to understand before using this option.
- A drop box is available at these locations for after-hours key returns
- If you use the key drop, you remain responsible for the vehicle and all charges, including any damages or theft, until the contract is officially closed on the following business day
- Standard returns with a staff member present must happen during regular office hours
For the most flexible after-hours option, the Avis location at Denver International Airport operates 24 hours a day and accepts returns at any time with staff available. If you anticipate a late return, planning your drop-off at the airport Avis facility eliminates the liability gap that comes with an unstaffed key drop at a city branch.
How do toll roads work for an Avis rental car in Denver?
Denver and the surrounding Colorado area use a fully cashless toll system, meaning there are no cash booths anywhere on the toll network. All tolls are collected electronically through the ExpressToll system using either a transponder or license plate tolling (LPT).
The main toll roads you may encounter with your Avis rental in Denver include:
- E-470: a 47-mile loop around the Denver metro area, including the route to Denver International Airport
- I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
- US-36 Express Lanes and Northwest Parkway
Because the roads are cashless, your Avis rental vehicle will be photographed by overhead cameras if you drive through a toll. Avis offers an optional toll program (such as PlatePass or e-Toll) at the counter, typically priced between US$11.99 and US$14.99 per day or US$59.95 to US$74.95 per week for unlimited use. If you decline the program, Avis will bill you the undiscounted LPT toll rate plus an administrative fee of up to US$9.99 per day after the rental ends. ExpressToll users save 25 to 35 percent compared to the LPT rate, so enrolling in the rental toll program can be worthwhile if you plan to use toll roads frequently in Denver.
What documents do I need to pick up my Avis rental car in Denver?
To collect your Avis rental in Denver, you must bring a set of physical documents. Digital copies are not accepted at the counter.
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at the Avis Denver counter. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Debit cards and prepaid cards are not accepted for the security deposit hold at Avis in Denver. Bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for under-25 renters at Avis in Denver?
Yes, Avis in Denver applies a young-renter surcharge for drivers aged 21 to 24, and certain vehicle classes are restricted to drivers aged 25 and older.
The standard Avis underage fee in the United States is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Vehicle classes such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium cars are typically restricted to renters aged 25 and above at Denver locations.
One important exception applies: if you are a citizen or resident of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis in Denver will not charge the young-renter surcharge for the main driver aged 21 to 24. This waiver applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV. It does not apply to additional drivers aged 21 to 24, who may still be charged or denied at the counter.
Drivers under 21 cannot rent from Avis in Denver under standard policy.
Can I add an additional driver to my Avis rental in Denver?
Yes, you can add an additional driver to your Avis rental in Denver, either as part of your rate or by paying a fee at the counter.
If your booking confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If the additional driver is not included in your rate, Avis in Denver charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.
To add a driver at the Avis Denver counter, the following conditions apply:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirement (25 for Avis in Denver under standard policy)
- Both the main driver and the additional driver must sign the rental agreement
- If the additional driver's license is not in a Latin alphabet, they will also need an IDP
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, coverage may be void.
Can I pick up my Avis car in Denver and return it in a different city?
Yes, one-way rentals are available through Avis in Denver. You can return the vehicle to the airport, to another Denver area location, or to most Avis locations across the country.
A drop-off fee may apply depending on your return destination. This fee is route-specific and varies by distance, vehicle class, and season. Here is what to expect:
- Returning between the Denver International Airport Avis location and the downtown Denver branch often carries no drop-off fee due to the short distance
- Returning to a different city or state will typically trigger a one-way fee, shown under "To pay at destination" in your booking confirmation
- Cross-country or remote returns may carry higher fees or limited availability
Always review your booking confirmation before pickup to confirm whether a drop-off fee applies and what the exact amount is. If the counter charges a different fee than what your confirmation shows, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
Does Hola Car Rentals offer toll cashback for Avis rentals in Denver?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis rental in Denver.
Denver's toll network, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, is fully cashless, so toll charges will appear on your rental invoice or transponder statement. These are exactly the documents you need to submit a claim.
To claim your Tolls Cashback after your Avis rental in Denver:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a toll receipt or itemized invoice showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. The reimbursement is the lesser of your actual toll costs or 5% of your booking total. Late submissions received after 30 days are not accepted.
What is the fuel policy for Avis rentals in Denver?
Avis rentals in Denver follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Denver lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the station address, date, and time
If you return the vehicle below the recorded starting level, Avis in Denver may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at the Denver International Airport Avis location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation in case a dispute arises.
What insurance coverage do I need for my Avis rental in Denver?
When picking up your Avis rental in Denver, two main types of coverage are relevant: protection for the rental vehicle itself and liability coverage for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Avis vehicle is damaged or stolen during your Denver rental. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis rental in Denver. In Colorado, state-minimum liability is not universally mandated for rental companies in the same way as some other states, so it is strongly recommended to add supplemental liability coverage up to US$300,000 to your booking.
- CDW/LDW: covers the Avis rental car for collision, theft, and vandalism (subject to deductible and exclusions)
- LIS/ALI/SLI: covers third parties injured or whose property is damaged by you
- Neither covers your personal injuries (PAI) or belongings (PEC), which are separate optional add-ons
Check your booking confirmation to see which coverages are already included in your rate before accepting additional products at the Avis Denver counter.
What should I know about driving in Denver with an Avis rental car?
Denver has some navigation quirks that can catch first-time drivers off guard, particularly in the downtown core and surrounding neighborhoods.
The most important thing to know is that Denver is actively converting many one-way streets to two-way traffic as part of an ongoing city plan. Streets such as Blake, Larimer, Arapahoe, Welton, and Champa in the downtown grid have historically been one-way, but conversions are ongoing. GPS apps including Google Maps and Apple Maps often fail to update promptly after these changes, which can direct you into oncoming traffic on streets that have already been converted.
- Always watch for physical road markings, lane arrows, and temporary cones, which are more reliable than your GPS in downtown Denver
- Recent conversions in areas like East Colfax have lowered speed limits to 25 mph, with active enforcement
- Shared streets in some commercial and residential areas use narrowed lanes and speed humps, requiring slower and more cautious driving than a standard U.S. grid
- Colfax Avenue features complex interchanges with highways like Santa Fe Drive that can be confusing for drivers unfamiliar with Denver
Before setting out in your Avis rental, consider checking the latest Denver street map or a locally updated navigation source to confirm the current direction of streets in your route.
Does travel assistance come with my Avis booking in Denver?
Yes, most Hola Car Rentals bookings, including Avis rentals in Denver, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to customers who are residents of the United States or Canada.
If you are visiting Denver from outside North America and something goes wrong during your Avis rental, such as a medical emergency on the highway or a legal issue following a traffic incident, the travel assistance program can help with:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to your Avis vehicle or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Denver rental.
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