VERIFIED REVIEWS
Frequently Asked Questions
What does my minivan rental in the United States through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in the United States.
Will I face unexpected charges when I rent a minivan in the United States through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What minivan models are available to rent in the United States?
The most common minivan available for rent in the United States is the Chrysler Pacifica, a 7-passenger vehicle offered by most major rental brands. Other models you may encounter include the Honda Odyssey, Toyota Sienna, and Chrysler Voyager, depending on the location and availability.
Keep in mind that rental companies in the United States operate under a similar vehicle policy: the specific minivan model shown during booking is not guaranteed. You are booking a vehicle class, and the partner brand may substitute a comparable minivan if the exact model is unavailable at pickup. The substituted vehicle will have similar passenger capacity and cargo space.
Minivan availability is generally strongest at major airport locations rather than off-airport or downtown branches. Cities like Orlando and Miami tend to have a wide selection of minivan rentals across multiple partner brands.
What documents do I need to pick up a minivan rental in the United States?
To pick up a minivan rental in the United States, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter. Debit cards and prepaid cards are not accepted for the security deposit on a minivan rental in the United States.
How much is the security deposit for a minivan rental in the United States?
For a minivan rental in the United States, the security deposit is typically a temporary hold of approximately US$300 to US$400 placed on your credit card at pickup. Because a minivan is a larger vehicle class, some locations or partner brands may apply a higher hold than for a standard economy car.
This is an authorization, not a charge. It reduces your available credit while the rental is active and is released after you return the minivan, provided all rental terms are met. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
- Only a major credit card in the main driver's name with the name printed on the card is accepted for the deposit
- Debit cards and prepaid cards are not accepted
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel dates to prevent the authorization from being flagged as fraud
The exact hold amount for your minivan rental in the United States is set by the partner brand at the counter and may vary by location, season, and vehicle class.
How do toll roads work when renting a minivan in the United States?
Toll roads across the United States are almost entirely cashless, and your minivan rental will come equipped with an electronic toll device or be enrolled in a plate-based billing system. Cash toll booths are rare and largely no longer available at most plazas.
The major toll systems you may encounter during a minivan rental in the United States include:
- E-ZPass: used across the Northeast, from Maine to North Carolina, and in the Chicago area
- FasTrak: used throughout California, including the SR-91 Express Lanes and The Toll Roads in Orange County
- SunPass: used in Florida
- TxTag and TollTag: used in Texas, covering routes like the Dallas North Tollway and US 183 in Austin
At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the partner brand and location) or a pay-per-use option where you are billed for each toll plus a daily administrative fee. If you drive through a toll without enrolling in any program, the rental company will still charge the toll amount plus processing fees to your card after the rental ends.
Toll charges can appear on your card days or even weeks after you return the minivan, as toll agencies process invoices in batches.
Can I get a cashback refund on tolls paid during my minivan rental in the United States?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan rental in the United States.
Given that toll roads are widespread across the United States, including cashless systems like E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag in Texas, this benefit can meaningfully offset your toll costs on a minivan trip.
To claim your Tolls Cashback after your minivan rental in the United States:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What is the minimum age to rent a minivan in the United States?
The minimum age to rent a minivan in the United States without a young-renter surcharge is 25. Minivans fall into a restricted vehicle class, meaning most partner brands require the main driver to be at least 25 years old to rent this category.
Drivers aged 21 to 24 face additional restrictions specific to minivan rentals in the United States:
- Most partner brands do not allow drivers under 25 to rent a minivan at all, as it is a restricted class
- In New York and Michigan, state law requires rental companies to rent to licensed drivers aged 18 and older, but a young-renter surcharge still applies
- Outside New York and Michigan, 25 is the standard minimum for minivan rentals
If you are between 21 and 24 and need to travel with a group in the United States, consider booking a smaller vehicle class such as a compact SUV or intermediate sedan, which are more commonly available to younger drivers. If you are unsure whether your age qualifies for a minivan rental at your specific pickup location in the United States, contact customer service before booking.
How do I add an additional driver to my minivan rental in the United States?
Yes, you can add an additional driver to your minivan rental in the United States, either at the time of booking or at the pickup counter.
The additional driver must be present at the counter in person with a valid driver's license and any required documents. They must meet the same age and license requirements as the main driver. For a minivan rental in the United States, this means the additional driver generally must also be at least 25 years old, since minivans are a restricted vehicle class.
Fees for adding a driver to a minivan rental in the United States vary by partner brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes. Additional drivers must be at least 25.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge before arriving at the counter. If it is included, the fee above does not apply for the first additional driver.
Is insurance included in a minivan rental in the United States?
Insurance coverage for a minivan rental in the United States depends on the rate plan selected at booking. Two main protections are relevant:
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan. In the United States, not all states require rental companies to include state-minimum liability coverage, so this protection is not always automatic. Adding supplemental liability coverage of up to US$300,000 is strongly recommended for any minivan rental in the United States.
Neither CDW nor LDW covers:
- Tires, wheels, or undercarriage damage (unless a specific add-on is purchased)
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Drivers not listed on the rental agreement
Always verify which coverages appear on your booking confirmation and review the rental agreement at the counter before signing.
Does travel assistance apply to a minivan rental in the United States?
Travel assistance is included with most bookings, but there is an important eligibility restriction: this benefit does not apply to residents of the United States or Canada. If you are traveling to the United States from another country and renting a minivan, you are likely eligible.
The travel assistance is provided by Terrawind Global Protection and covers up to 5 passengers, which makes it well suited for minivan rentals in the United States where groups of 6 or 7 people are common. Core benefits typically include:
- Medical coverage for accidents and non-pre-existing illnesses during your trip
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage does not apply to damage to the minivan itself (that is handled by CDW/LDW) or to third-party liability (handled by LIS/SLI). If you need assistance during your minivan rental in the United States, contact Terrawind 24 hours a day at the number shown on your booking confirmation and provide your Hola Car Rentals confirmation number.
Check your booking confirmation for the exact terms, limits, and covered dates that apply to your specific reservation.
What fuel policy applies to a minivan rental in the United States?
The standard fuel policy for a minivan rental in the United States is Full to Full. You receive the minivan with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your minivan rental in the United States:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before dropping off the minivan
If you return the minivan with less fuel than recorded at pickup, the partner brand will charge you for the shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee. Gasoline is widely available at stations along highways and in cities throughout the United States, so refueling near the return location is generally straightforward.
Use the correct fuel type for your minivan. Using the wrong fuel is not covered by the fuel policy and may result in additional charges.
Can I pick up a minivan in one city and return it in another city in the United States?
Yes, one-way minivan rentals within the United States are available, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.
The drop-off fee for a one-way minivan rental in the United States varies depending on the route, the distance between cities, the partner brand, and the time of year. Common patterns include:
- Same city, airport to downtown or vice versa: often no drop-off fee
- Different cities within the same region or state: a drop-off fee usually applies
- Long-distance or cross-country routes: a drop-off fee almost always applies and can be significant
The drop-off fee for your minivan rental in the United States will be shown during the booking process under the section labeled to pay at destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.
Cross-border one-way rentals, such as picking up a minivan in the United States and returning it in Canada, may be restricted or subject to special authorization depending on the partner brand. Always confirm cross-border rules before booking.
Are there local taxes and airport fees added to a minivan rental in the United States?
Yes, minivan rentals in the United States at airport locations include several local taxes and fees that are added on top of the base rate. These charges are set by state and local governments as well as the airport authority and are not controlled by the rental partner or the booking agency.
Common fees you may see on a minivan rental agreement in the United States include:
- Airport Concession Recovery Fee (ACRF): charged by the rental company to recover the cost of operating at the airport
- Customer Facility Charge (CFC): a per-day or per-transaction fee that funds the rental car center building
- Vehicle License Recovery Fee (VLRF): covers the cost of registering the fleet
- State and city rental taxes: vary by state and municipality
- Tourism surcharges: applied in some states
These fees can add a substantial amount to the daily base rate of a minivan rental in the United States, sometimes approaching or exceeding the base rate itself. Off-airport rental locations typically carry lower concession and facility fees, though the minivan selection may be smaller.
Your booking confirmation will indicate whether taxes and fees are included in the prepaid total or listed as due at pickup under to pay at destination.
What happens if my minivan rental in the United States is returned late?
If you return your minivan rental in the United States after the agreed drop-off time, the partner brand will typically apply a grace period of approximately 30 minutes. Returning the minivan after that grace period may result in charges for additional hours or a full extra day, plus a late return fee depending on the partner brand's policy.
To avoid late return charges on your minivan rental in the United States:
- Plan your return time to account for traffic and refueling stops near the return location
- If you need more time, contact the rental branch directly or request an extension before the scheduled return time
- Check your rental agreement for the exact grace period and late fee structure that applies to your minivan
If you know in advance that you need the minivan for additional days in the United States, you can request an extension during the rental period. Extensions are subject to availability and may reprice the rental at the current daily rate, which could differ from your original prepaid rate.
Returning the minivan earlier than agreed does not automatically generate a refund. Early return policies vary by partner brand and rate type, so review your confirmation before making changes to your drop-off schedule.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe