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Frequently Asked Questions
What does my minivan rental in New Hampshire through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Hampshire, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in New Hampshire.
Will I face unexpected charges when I rent a minivan in New Hampshire through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in New Hampshire are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in New Hampshire charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which rental brands offer a minivan rental in New Hampshire at Pease Airport (PSM)?
Minivan availability in New Hampshire is more limited at Pease Airport (PSM) in Portsmouth than at Manchester-Boston Regional Airport (MHT). At PSM, Enterprise is the primary brand operating on-site and offers vans as part of its fleet.
If you need a wider selection of minivan options in New Hampshire, MHT provides a consolidated rental car facility with multiple brands including Alamo, Hertz, Budget, National, Avis, Thrifty, and Enterprise, all of which carry minivans and passenger vans. Common models available across New Hampshire locations include 12-passenger vans such as the Ford Transit and 15-passenger vans.
When booking a minivan in New Hampshire, airport locations generally hold the largest inventory, so reserving in advance is strongly recommended, especially during peak travel periods when availability can drop quickly.
What are the counter hours for minivan pickup at Pease Airport (PSM) in New Hampshire?
If you are picking up a minivan in New Hampshire at Pease Airport (PSM) in Portsmouth, the Enterprise counter operates on limited hours that vary by day. Known operating windows include Sunday from 11:00 AM to 6:30 PM, Monday from approximately 6:30 AM to 7:00 PM, and Thursday from approximately 6:15 AM to 6:30 PM. Hours on other days follow a similar pattern but can shift, so confirming directly with the counter before your arrival is important.
Unlike Manchester-Boston Regional Airport (MHT), PSM does not have extended late-night service or a consolidated rental car center with multiple brands. If your flight arrives outside the Enterprise operating window, your minivan pickup in New Hampshire may need to be rescheduled or redirected to MHT, which offers broader hours and after-hours return options.
Always check your booking confirmation for the most current counter hours and any after-hours instructions specific to your reservation.
What documents do I need to pick up a minivan rental in New Hampshire?
To pick up a minivan rental in New Hampshire, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher if required by the partner brand
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for renting a minivan in New Hampshire.
All documents must be physical originals. Digital copies or photos on a phone are not accepted at the counter. Debit and prepaid cards are not accepted for the security hold.
How do toll roads work when renting a minivan in New Hampshire?
New Hampshire has several active toll roads that minivan renters will likely encounter, depending on their route:
- Blue Star Turnpike (I-95, Seabrook to Portsmouth): up to US$2.00 per pass, or US$1.40 with E-ZPass
- F.E. Everett Turnpike (I-93/293, Nashua to Concord): up to US$1.00 per pass, or US$0.70 with E-ZPass
- Spaulding Turnpike (NH 16, Portsmouth to Rochester): also uses E-ZPass
New Hampshire toll plazas accept both E-ZPass and cash. However, rental minivans come equipped with an electronic toll device. If you drive through an E-ZPass lane, you will be automatically enrolled in the rental company's toll program, which adds a daily administrative fee on top of the actual toll charges. For example, Budget's e-Toll program charges US$6.95 per day plus tolls, and Enterprise TollPass charges US$4.95 per day (capped at US$34.65 per rental) plus tolls.
To avoid program fees entirely, use cash lanes at New Hampshire toll plazas. You can also use the official toll calculator at ezpassnh.com/toll-rate-calculator to estimate costs for your specific minivan route in New Hampshire before you travel.
What is the security deposit for a minivan rental in New Hampshire?
When picking up a minivan rental in New Hampshire, the rental partner will place a temporary authorization hold on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, but minivans and larger passenger vans may carry a higher hold amount due to their vehicle class.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the minivan, provided all rental agreement terms are met. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental closes.
- Only a physical, major credit card in the main driver's name is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- Bring a backup credit card in case your primary card is declined
If you are renting a minivan in New Hampshire and are unsure of the exact hold amount for your vehicle class, ask the counter agent to confirm the authorization before they process your card.
Can I get tolls cashback on my minivan rental in New Hampshire?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which means you can get up to 5% of your total booking value reimbursed for tolls paid during your minivan rental in New Hampshire.
New Hampshire has several toll roads where charges can add up, including the Blue Star Turnpike on I-95 near Portsmouth, the F.E. Everett Turnpike on I-93/293, and the Spaulding Turnpike on NH 16. Any tolls you pay on these roads during your minivan rental in New Hampshire are eligible for the cashback claim.
To claim your reimbursement:
- Email [email protected] within 30 days of returning your minivan
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a young driver surcharge for renting a minivan in New Hampshire?
Yes, drivers under 25 years old are subject to a young-renter surcharge when renting a minivan in New Hampshire, and minivans are specifically listed as a restricted vehicle class for drivers aged 21 to 24.
In most U.S. states, including New Hampshire, the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily underage fee that varies by brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Because minivans fall under a restricted vehicle class, drivers under 25 may be denied a minivan rental in New Hampshire regardless of the surcharge. Economy, compact, and standard sedan categories are typically the only classes available to under-25 renters. If you are between 21 and 24 and specifically need a minivan in New Hampshire, contact the rental brand directly before booking to confirm availability for your age group.
What insurance coverage do I need for a minivan rental in New Hampshire?
When renting a minivan in New Hampshire, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the minivan is damaged or stolen during your rental. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan in New Hampshire. Some U.S. states require rental companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your minivan rental for full protection.
- CDW/LDW covers the rental minivan itself
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage
- Neither covers your personal belongings or your own medical costs
Review your booking confirmation to see which coverages are already included in your New Hampshire minivan rate before deciding whether to add anything at the counter.
How does the fuel policy work for a minivan rental in New Hampshire?
Minivan rentals in New Hampshire follow a Full-to-Full fuel policy by default. This means you receive the minivan with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the counter agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your minivan in New Hampshire:
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the station as backup evidence
If you return the minivan below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at locations like MHT, leave your receipt in the key envelope and keep a photo of the full gauge for your records.
Can I add an additional driver to my minivan rental in New Hampshire?
Yes, you can add an additional driver to your minivan rental in New Hampshire, either as an included benefit or for a daily fee depending on your rate.
Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is covered at no cost. If it is not included, the daily fees by brand are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the counter when you pick up the minivan in New Hampshire. They must bring their own valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup.
What happens if I use an E-ZPass lane without a toll plan in my New Hampshire minivan rental?
If you drive your minivan through an E-ZPass lane in New Hampshire without enrolling in the rental company's toll program, you will be automatically enrolled and charged accordingly.
Rental minivans in New Hampshire come equipped with an electronic toll device. Passing through an E-ZPass lane triggers automatic enrollment in the brand's pay-per-use toll program, which adds a daily administrative fee on top of the actual toll amount. For example, Budget's e-Toll program charges US$6.95 per day plus tolls, and Enterprise TollPass charges US$4.95 per day (capped at US$34.65 per rental) plus tolls on days you use a toll road.
To avoid these fees when renting a minivan in New Hampshire:
- Use cash lanes at toll plazas on the Blue Star Turnpike, F.E. Everett Turnpike, or Spaulding Turnpike
- Or enroll in the toll program at pickup if you plan to use E-ZPass lanes regularly, so you know the cost upfront
Toll charges from your New Hampshire minivan rental may also appear on your card days or weeks after you return the vehicle, as toll agencies process invoices in batches.
Does my minivan rental in New Hampshire include travel assistance?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this benefit applies to your minivan rental in New Hampshire as well. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
If you are eligible, the travel assistance included with your New Hampshire minivan rental typically covers:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This is particularly useful if you experience a breakdown or medical situation while driving through more remote areas of New Hampshire, where distances to hospitals or service centers can be significant. If you need assistance, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Travel assistance does not cover damage to the minivan itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I return my minivan rental after hours in New Hampshire?
Yes, after-hours return options are available for minivan rentals in New Hampshire, but they depend on which airport and brand you are using.
At Manchester-Boston Regional Airport (MHT), several brands including National offer after-hours return programs such as Drop and Go, where you leave the minivan at the rental car facility and drop the keys as instructed. MHT is well-lit and accessible for late-night returns.
At Pease Airport (PSM) in Portsmouth, after-hours return options are more limited. The Enterprise counter operates on restricted hours, so if your minivan return falls outside those windows, you should confirm after-hours key drop procedures directly with Enterprise before your rental begins.
For any after-hours minivan return in New Hampshire:
- Refuel before arriving at the return location and keep your receipt
- Take a photo of the fuel gauge showing a full tank
- Follow the key drop instructions on your rental agreement
- Note that liability for the minivan may remain with you until the branch formally checks it in the next business day
Always review your rental agreement for the specific after-hours instructions provided by your partner brand in New Hampshire.
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