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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 4 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 5 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my minivan rental in Michigan through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Michigan, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in Michigan.

Will I face unexpected charges when I rent a minivan in Michigan through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your minivan booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my minivan at Detroit Metropolitan Airport in Michigan?

When you arrive at Detroit Metropolitan Airport (DTW) in Michigan to collect your minivan, follow the Ground Transportation signs and take the courtesy shuttle to the rental car campus, located at the Northeast corner of the airport along Lucas Drive. The shuttle ride takes approximately 5 to 10 minutes.

The terminal you arrive at determines your shuttle stop:

  • McNamara Terminal (Delta flights): the shuttle stop is near the terminal parking garage
  • Evans Terminal (non-Delta airlines): the shuttle stop is at the Big Blue Deck

Once at the rental car campus, locate your brand's counter, present your booking confirmation, driver's license, and a physical major credit card in the main driver's name. Counter hours for Enterprise at DTW run from 5:30 AM to 11:59 PM daily, with 24-hour shuttle service available. After-hours minivan returns are also accepted at the facility with instructions provided on-site.

What are the age requirements to rent a minivan in Michigan?

Michigan state law prohibits age discrimination in rentals, which means rental companies at Michigan locations are required to rent to licensed drivers aged 18 and older. However, renting a minivan in Michigan as a driver under 25 comes with important restrictions.

Key age rules for minivan rentals in Michigan:

  • Drivers aged 18 to 24 may rent but will be charged a daily young-renter surcharge (underage fee)
  • Minivans fall into a restricted vehicle class, meaning most rental partners require the main driver to be at least 25 years old to rent a minivan specifically
  • For 12-passenger and 15-passenger vans (larger than a standard minivan), the minimum age is 25 across all states
  • Drivers aged 25 and over pay no underage surcharge

Michigan is one of only two U.S. states (along with New York) where 18-year-olds have a legal right to rent. Even so, the minivan vehicle class restriction means younger drivers should confirm availability with the specific rental brand at their Michigan location before booking.

What documents do I need to pick up a minivan rental in Michigan?

To collect your minivan rental in Michigan, you must present the following physical documents at the counter:

  • Original, unexpired driver's license in the main driver's name
  • International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your license is not in English and not issued by an EU/EEA country
  • A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • Passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the U.S.)

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. The IDP is a translation only and must always be carried alongside your original license, never as a standalone document. Debit and prepaid cards are not accepted for the security hold on your Michigan minivan rental.

Are there toll roads to know about when driving a minivan in Michigan?

Michigan has a limited toll network compared to many other U.S. states, but there are a few key crossings your minivan trip may encounter:

  • Mackinac Bridge (I-75): connects St. Ignace to Mackinac City over 5 miles. Toll is US$4 for a standard 2-axle vehicle. Cash is accepted.
  • Detroit-Windsor Tunnel (I-75): connects Detroit, Michigan to Windsor, Ontario, Canada. Toll is US$6.50, or US$5.75 with the Nexpress pass or app. This crossing is cashless, so cash is not accepted.
  • Grosse Ile Toll Bridge: connects Riverview to Grosse Ile Township. Toll ranges from US$3 to US$7 depending on payment method. Cash is accepted at this crossing.

Michigan does not use E-ZPass, SunPass, or similar statewide electronic toll systems. Unpaid tolls are captured by camera and mailed as invoices to the rental company, which then bills the renter along with administrative fees that can reach US$15 per toll.

Your minivan rental may come pre-equipped with a toll transponder. At pickup in Michigan you can enroll in an optional toll program (typically US$3.95 to US$25.99 per day depending on the brand and plan) or pay tolls directly where cash or card is accepted.

What is the security deposit for a minivan rental in Michigan?

Yes, a security deposit hold is required when you pick up a minivan rental in Michigan. The rental partner places a temporary authorization on your credit card at the counter, which reduces your available credit until it is released after you return the vehicle.

For minivan rentals in Michigan, typical holds in the United States range from approximately US$300 to US$400 for standard vehicles. Because a minivan is a larger vehicle class, the hold may be higher depending on the brand, location, and season. The exact amount is set by the rental company desk and confirmed at pickup.

Important rules for the deposit on your Michigan minivan rental:

  • A physical major credit card with the driver's name printed on the card is required. Debit cards and prepaid cards are not accepted.
  • The card must be in the main driver's name with sufficient available credit to cover the hold plus any expected charges.
  • After returning the minivan, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorizations in Michigan.

Can I get toll cashback on my minivan rental in Michigan?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Michigan minivan rental.

Michigan has several toll crossings where your minivan may incur charges, including the Mackinac Bridge (US$4), the Detroit-Windsor Tunnel (US$6.50), and the Grosse Ile Toll Bridge (US$3 to US$7). Any tolls you pay at these crossings, or through a rental company toll program, are eligible for the cashback claim.

How to claim your Tolls Cashback after your Michigan minivan rental:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your minivan booking; you still pay tolls normally and claim reimbursement afterward.

What fuel policy applies to minivan rentals in Michigan?

Minivan rentals in Michigan follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Michigan minivan rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Use the correct fuel type as specified for the vehicle (gasoline or diesel)
  • Before returning the minivan, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full
  • Keep the fuel receipt showing the date, time, and station address

If you return the minivan in Michigan with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at locations such as Grand Rapids Gerald R. Ford Airport, leave the receipt in the key envelope and keep a photo of the full gauge as proof.

How does travel assistance work if something happens during my minivan rental in Michigan?

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation occurs during your Michigan minivan rental, such as a medical emergency on a remote stretch of highway or a flight cancellation affecting your trip.

Coverage typically included with eligible bookings:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

This coverage does not apply to damage to the minivan itself (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI).

To reach the assistance team 24 hours a day during your Michigan minivan rental:

Provide your full name, your Hola Car Rentals confirmation number, your current location in Michigan, and a brief description of the situation. Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage.

What insurance is included with a minivan rental in Michigan?

The insurance included with your Michigan minivan rental depends on the rate plan you selected at booking. Understanding the two main coverages helps you avoid gaps in protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the minivan itself from a collision, theft, or vandalism, up to the limits in your agreement. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan in Michigan. Some U.S. states require a minimum level of liability to be included, but not all do. Michigan renters are strongly encouraged to add supplemental liability coverage if it is not already shown on their confirmation.

Common exclusions to be aware of for your Michigan minivan rental:

  • Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW
  • Prohibited use such as off-road driving or driving under the influence voids coverage
  • Only drivers named on the rental agreement are covered

Review your booking confirmation carefully to confirm which coverages are included before picking up your minivan in Michigan.

Can I add an additional driver to my minivan rental in Michigan?

Yes, you can add an additional driver to your minivan rental in Michigan, either at no cost if your rate includes it or for a daily fee paid at the counter.

Typical additional driver fees for Michigan minivan rentals when not included in the rate:

  • Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
  • Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
  • Alamo, National, and Enterprise: US$15 per day (plus taxes)

Requirements for adding a driver to your Michigan minivan rental:

  • The additional driver must be present at pickup with a valid driver's license
  • They must meet the minimum age requirements for Michigan (18 and older, though the minivan class may require 25)
  • For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by CDW/LDW and liability protections. If someone drives the minivan in Michigan without being named on the contract, coverage may be void.

How do toll programs work for minivan rentals in Michigan?

Michigan does not use a statewide electronic toll system like E-ZPass or SunPass, but your minivan rental may still come pre-equipped with a transponder or be enrolled in a plate-based billing system used by the rental brand.

At the counter in Michigan, you typically have two options for managing tolls during your minivan rental:

  • Unlimited toll package: a flat daily rate of approximately US$10.99 to US$25.99 per day, covering all tolls regardless of how many you use. Some brands cap the weekly total.
  • Pay-per-use: you pay only the tolls you actually use, but the rental company adds an administrative processing fee of approximately US$15 per toll event, which can add up quickly on a Michigan minivan trip that crosses the Mackinac Bridge or uses the Detroit-Windsor Tunnel.

If you prefer to pay tolls directly at the booth (cash is accepted at the Mackinac Bridge and Grosse Ile Toll Bridge, but not at the Detroit-Windsor Tunnel), inform the counter agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges on your minivan rental.

Toll charges can appear on your card days or even weeks after your Michigan rental ends, as toll agencies process invoices in batches.

Can I return my minivan after hours at Michigan airports?

Yes, after-hours minivan returns are available at major Michigan airports, though the process varies by location and rental brand.

At Detroit Metropolitan Airport (DTW), the rental car facility is located at the Northeast corner of the airport along Lucas Drive. After-hours return instructions are provided at the facility. Enterprise at DTW operates until 11:59 PM daily, with 24-hour shuttle service running between the terminals and the rental campus, so late arrivals can still reach the return area.

At Grand Rapids Gerald R. Ford Airport (GRR), the rental facility is located at 5500 44th Street SE and operates until 12:00 AM daily. For returns after closing, you park the minivan and deposit the keys in the designated dropbox at the facility.

General steps for an after-hours minivan return in Michigan:

  • Follow signs to the rental car campus at your Michigan airport
  • Park the minivan in the designated return area for your brand
  • Place the keys in the key dropbox as instructed
  • Keep a photo of the fuel gauge showing a full tank and note the odometer reading
  • Retain your fuel receipt as proof in case any fuel charge appears after the rental closes

Note that liability for the minivan may remain with you until the rental company formally checks it in the next business day.

Can I pick up a minivan in Michigan and return it in a different state?

Yes, one-way minivan rentals that start in Michigan and end in another state are generally permitted through the major rental brands, but a drop-off fee will typically apply and must be confirmed before booking.

How one-way minivan rentals from Michigan work:

  • The drop-off fee is route-specific and varies by brand, destination state, season, and vehicle class. Minivans, as a larger vehicle class, may carry higher repositioning fees than economy cars.
  • The fee is listed under the "To pay at destination" section during checkout and on your booking confirmation. If no fee appears, the route does not carry a one-way charge.
  • Cross-border one-way rentals (for example, picking up a minivan in Michigan and returning it in Canada) may be restricted or require advance approval from the rental brand. The Detroit-Windsor Tunnel connects Michigan to Ontario, so confirm cross-border permissions with your rental partner before driving across.

If you change your return location after booking your Michigan minivan rental, the drop-off fee may be recalculated and the rate may reprice. Any change should be confirmed with the rental partner before you make the switch. The drop-off fee is never covered by the All Inclusive rate and cannot be prepaid through your booking.

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