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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Hertz counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Newark Liberty International Airport?
The Hertz counter at Newark Liberty International Airport (EWR) is located at the consolidated Rental Car Centre at 132 Carson Rd, Newark, NJ 07114, approximately 0.9 miles from the terminal.
After claiming your luggage, follow these steps to reach the Hertz counter:
- Take the Newark AirTrain to the Terminal A stop
- Follow signs to the Terminal A Parking Car Hire Centre via the pedestrian bridge or escalator
- Hertz is located on the main level of the consolidated centre, alongside other brands
The Hertz Newark location operates 24 hours a day, 7 days a week, so after-hours pick-up is supported. Allow 10 to 30 minutes from luggage claim to driving away, though wait times are typically shorter late at night when queues are minimal.
How do toll roads work when renting from Hertz in Newark?
When you collect your Hertz hire in Newark, you will encounter New Jersey's predominantly cashless toll network almost immediately after leaving the airport. Major routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway, all of which rely mainly on E-ZPass electronic tolling with very few or no cash lanes at many plazas.
Approximate toll costs for common routes (E-ZPass rates):
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): starts at US$0.95, increasing with distance; a 3% increase takes effect on 1 January 2026
- Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90; same 3% increase effective from 1 January 2026
- Atlantic City Expressway (full length, 44 miles): approximately US$5.50
- Port Authority bridges and tunnels: E-ZPass rate approximately US$2.00; Toll-By-Plate approximately US$5.00
Your Hertz vehicle in Newark will include a toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day, capped at approximately US$30 per hire for Hertz's TollPass service) or pay per use. If you opt out and drive a cashless gantry without a personal E-ZPass, the hire company may charge the toll plus an administrative fee of up to 3 times the toll amount, with a maximum of US$5 per toll.
What documents do I need to pick up my Hertz hire in Newark?
To collect your Hertz hire in Newark, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
Debit cards and prepaid cards are not accepted for the security deposit at the Hertz Newark counter. Bring a backup credit card in your name in case your primary card is declined.
Does Hola Car Rentals offer toll cashback for Hertz rentals in Newark?
Yes, all bookings include Tolls Cashback, which is especially valuable for Hertz hires in Newark given New Jersey's dense network of tolled highways, bridges, and tunnels.
Here is how it works:
- You pay tolls normally during your hire, whether through Hertz's TollPass programme or your own E-ZPass
- After returning the vehicle, you can claim back up to 5% of your total booking value for tolls paid
- For example, if your booking total is US$600, the maximum cashback is US$30; if you paid US$18 in tolls, you receive US$18 back
To claim your Newark toll cashback:
- Email [email protected] within 30 days of returning the Hertz vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid during the hire
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Is there a congestion charge or emission zone fee when driving a Hertz rental in Newark?
No, there is no congestion charge or emission zone fee specific to Newark itself. New Jersey does not operate a London-style ULEZ or city-centre driving fee within Newark.
However, if you drive your Hertz hire into Manhattan, a separate congestion pricing fee applies. The NYC Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Hire companies typically bill this as a daily charge of approximately US$8.99 plus taxes and fees for each day you enter the zone on local streets. You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the charge, as long as you do not exit onto local streets within the zone.
Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to watch for. If you plan to drive your Hertz vehicle from Newark into Manhattan, factor this daily fee into your budget alongside the standard bridge and tunnel tolls.
How much is the security deposit for a Hertz hire in Newark?
When you collect your Hertz hire in Newark, a temporary authorisation hold is placed on your credit card. For standard vehicles at Hertz locations in the United States, the typical hold is approximately US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and location.
Key points to bear in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after the vehicle is returned
- Your bank controls when the hold disappears from your statement, which can take up to 15 working days after return
- Only a physical, major credit card in the main driver's name with the name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
- Premium or speciality vehicle classes at the Newark Hertz location may require a higher hold
Notify your bank of your travel plans before arriving at the Newark counter to avoid fraud blocks on a high-value in-person authorisation.
What is the young driver surcharge at Hertz in Newark?
Yes, a young driver surcharge applies to drivers under 25 at the Hertz Newark location. Hertz charges US$13.50 per hire day for drivers aged 20 to 24, with a maximum charge of US$189 per hire per driver at corporate locations.
Additional rules that apply to young drivers at Hertz in Newark:
- The minimum age to hire is 20 years old at most Hertz locations
- Drivers aged 20 to 24 are restricted from hiring premium vehicle categories such as Dream, Adrenaline, and Prestige cars
- New Jersey does not have a state law requiring hires to drivers under 21, so the Hertz policy governs
If both the main hirer and the additional driver are AAA or CAA members, the additional driver fee may be waived, though the young driver surcharge for the main driver still applies based on age. Always confirm the exact surcharge amount on your booking confirmation, as fees can vary by location and vehicle class.
How does travel assistance work if I have a problem with my Hertz hire in Newark?
Most bookings include travel assistance through Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving your Hertz hire in Newark or on nearby New Jersey motorways.
Core benefits typically included:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in or around Newark, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle itself; that is handled by CDW or LDW cover. Always review your booking confirmation for the exact terms and coverage limits that apply to your hire.
Can I add an additional driver to my Hertz hire in Newark?
Yes, you can add an additional driver to your Hertz hire in Newark, either at no cost if your booking rate includes it, or for a fee paid at the counter.
When the additional driver fee applies at Hertz Newark:
- US$13.50 per hire day per additional driver
- Maximum charge of US$189 per hire per driver at corporate Hertz locations
- No fee if both the main hirer and the additional driver are AAA or CAA members
Requirements for adding a driver at the Newark Hertz counter:
- The additional driver must be present at collection with a valid driving licence
- They must meet the minimum age requirement (20 years old at most Hertz locations)
- Drivers aged 20 to 24 may incur a young driver surcharge and cannot be added to premium vehicle categories
- Both the main driver and the additional driver must sign the hire agreement
Check your booking confirmation before arriving at the Newark counter to see whether an additional driver is already included in your rate.
Do I need an International Driving Permit to rent from Hertz in Newark?
An International Driving Permit (IDP) is not always mandatory for hiring from Hertz in Newark, but it is strongly recommended in certain situations.
When an IDP is required at the Newark Hertz counter:
- Your driving licence uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script; in this case, an IDP is mandatory
When an IDP is recommended but not strictly required:
- Your licence is valid but not in English and uses a Latin alphabet
- The Hertz counter agent or local law requests a translation
Important rules about IDPs:
- An IDP is a translation document only; it is not a standalone licence and will not be accepted without your original licence
- You must obtain your IDP in your home country before travelling to Newark; organisations such as AAA in the United States do not issue IDPs to non-US licence holders
- All documents presented at the Hertz Newark counter must be physical originals; digital copies are not accepted
What airport fees and surcharges apply to Hertz hires at Newark EWR?
Hiring from Hertz at Newark Liberty International Airport (EWR) involves several location-specific fees on top of the base hire rate. These are standard for airport hires in New Jersey and are separate from the daily rate you see quoted.
Common fees that may appear on your Hertz Newark hire agreement:
- Customer Facility Charge (CFC): up to US$10 per contract, covering the cost of the consolidated Rental Car Centre at EWR
- Concession Recovery Fee: recovers the cost Hertz pays to operate at the airport; the exact percentage varies but is standard for New Jersey airports
- New Jersey state vehicle hire tax and local surcharges
If you want to reduce airport surcharges, Hertz also operates off-airport locations in Newark, such as 589 Ferry Street and 15 Brewster Road North. Off-airport hires typically have lower daily rates, though you will need to consider shuttle or transport time to reach those locations from the terminal.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Newark counter under the total to pay at destination section.
What should I know about Newark's one-way streets when driving a Hertz hire?
Newark has an exceptionally dense network of one-way streets that can catch first-time drivers off guard, particularly when leaving the Hertz hire location near EWR and navigating into the city.
Key points to know before driving your Hertz hire in Newark:
- The city has more than 50 designated one-way street segments, including Mulberry Street (southbound), Raymond Boulevard (westbound), Division Street (westbound), and East Mill Street (eastbound)
- These one-way patterns can trap drivers in loops or force lengthy detours if you rely on intuition rather than GPS navigation
- Nearby Jersey City adds further complexity, with bus lane conversions on Bergen Avenue and MLK Drive that eliminate left turns across traffic
- Major toll roads departing EWR use all-electronic tolling with no cash lanes at many plazas, which can surprise drivers expecting traditional toll booths
The practical advice for your Hertz hire in Newark is to use GPS navigation from the moment you leave the hire lot. Intuitive driving based on a general sense of direction is unreliable in this street layout. If your device is not compatible with a US SIM or data plan, consider adding a GPS unit through Hertz at the Newark counter.
How does the fuel policy work for Hertz hires in Newark?
Hertz hires in Newark follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at Newark:
- At collection, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Hertz return location at the Terminal A Parking Car Hire Centre before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the Hertz vehicle in Newark below the recorded fuel level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the tank full is always the most cost-effective option. If the vehicle was not full at collection, ask the Newark Hertz agent to record the exact starting level on the agreement so you only need to match that level on return.
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