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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Newark, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Hertz counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Newark Liberty International Airport?
The Hertz counter at Newark Liberty International Airport (EWR) is located at the consolidated Rental Car Center at 132 Carson Rd, Newark, NJ 07114, approximately 0.9 miles from the terminal.
After claiming your luggage, follow these steps to reach the Hertz counter:
- Take the Newark AirTrain to the Terminal A stop
- Follow signs to the Terminal A Parking Car Rental Center via the pedestrian bridge or escalator
- Hertz is located on the main level of the consolidated center, alongside other brands
The Hertz Newark location operates 24 hours a day, 7 days a week, so after-hours pickup is supported. Plan for 10 to 30 minutes from luggage claim to driving away, though wait times are typically shorter late at night when lines are minimal.
How do toll roads work when renting from Hertz in Newark?
When you pick up your Hertz rental in Newark, you will encounter New Jersey's mostly cashless toll network almost immediately after leaving the airport. Major routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway, all of which rely primarily on E-ZPass electronic tolling with very few or no cash lanes at many plazas.
Approximate toll costs for common routes (E-ZPass rates):
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): starts at US$0.95, increasing with distance; a 3% increase takes effect January 1, 2026
- Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90; same 3% increase effective January 1, 2026
- Atlantic City Expressway (full length, 44 miles): approximately US$5.50
- Port Authority bridges and tunnels: E-ZPass rate approximately US$2.00; Toll-By-Plate approximately US$5.00
Your Hertz vehicle in Newark will include a toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day, capped at approximately US$30 per rental for Hertz's TollPass service) or pay per use. If you opt out and drive a cashless gantry without a personal E-ZPass, the rental company may charge the toll plus an administrative fee of up to 3 times the toll amount, with a maximum of US$5 per toll.
What documents do I need to pick up my Hertz rental in Newark?
To collect your Hertz rental in Newark, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards and prepaid cards are not accepted for the security deposit at the Hertz Newark counter. Bring a backup credit card in your name in case your primary card is declined.
Does Hola Car Rentals offer toll cashback for Hertz rentals in Newark?
Yes, all bookings include Tolls Cashback, which is especially valuable for Hertz rentals in Newark given New Jersey's dense network of tolled highways, bridges, and tunnels.
Here is how it works:
- You pay tolls normally during your rental, whether through Hertz's TollPass program or your own E-ZPass
- After returning the vehicle, you can claim back up to 5% of your total booking value for tolls paid
- For example, if your booking total is US$600, the maximum cashback is US$30; if you paid US$18 in tolls, you receive US$18 back
To claim your Newark toll cashback:
- Email [email protected] within 30 days of returning the Hertz vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a toll receipt or statement showing charges paid during the rental
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a congestion charge or emission zone fee when driving a Hertz rental in Newark?
No, there is no congestion charge or emission zone fee specific to Newark itself. New Jersey does not operate a London-style ULEZ or city-center driving fee within Newark.
However, if you drive your Hertz rental into Manhattan, a separate congestion pricing fee applies. The NYC Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Rental companies typically bill this as a daily charge of approximately US$8.99 plus taxes and fees for each day you enter the zone on local streets. You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the charge, as long as you do not exit onto local streets within the zone.
Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to watch for. If you plan to drive your Hertz vehicle from Newark into Manhattan, factor this daily fee into your Budget alongside the standard bridge and tunnel tolls.
How much is the security deposit for a Hertz rental in Newark?
When you pick up your Hertz rental in Newark, a temporary authorization hold is placed on your credit card. For standard vehicles at Hertz locations in the United States, the typical hold is approximately US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and location.
Key points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after the vehicle is returned
- Your bank controls when the hold disappears from your statement, which can take up to 15 business days after return
- Only a physical, major credit card in the main driver's name with the name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
- Premium or specialty vehicle classes at the Newark Hertz location may require a higher hold
Notify your bank of your travel plans before arriving at the Newark counter to avoid fraud blocks on a high-value in-person authorization.
What is the young driver surcharge at Hertz in Newark?
Yes, a young driver surcharge applies to drivers under 25 at the Hertz Newark location. Hertz charges US$13.50 per rental day for drivers aged 20 to 24, with a maximum charge of US$189 per rental per driver at corporate locations.
Additional rules that apply to young drivers at Hertz in Newark:
- The minimum age to rent is 20 years old at most Hertz locations
- Drivers aged 20 to 24 are restricted from renting premium vehicle categories such as Dream, Adrenaline, and Prestige cars
- New Jersey does not have a state law requiring rentals to drivers under 21, so the Hertz policy governs
If both the main renter and the additional driver are AAA or CAA members, the additional driver fee may be waived, though the young driver surcharge for the main driver still applies based on age. Always confirm the exact surcharge amount on your booking confirmation, as fees can vary by location and vehicle class.
How does travel assistance work if I have a problem with my Hertz rental in Newark?
Most bookings include travel assistance through Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving your Hertz rental in Newark or on nearby New Jersey highways.
Core benefits typically included:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in or around Newark, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz rental vehicle itself; that is handled by CDW or LDW coverage. Always review your booking confirmation for the exact terms and coverage limits that apply to your rental.
Can I add an additional driver to my Hertz rental in Newark?
Yes, you can add an additional driver to your Hertz rental in Newark, either at no cost if your booking rate includes it, or for a fee paid at the counter.
When the additional driver fee applies at Hertz Newark:
- US$13.50 per rental day per additional driver
- Maximum charge of US$189 per rental per driver at corporate Hertz locations
- No fee if both the main renter and the additional driver are AAA or CAA members
Requirements for adding a driver at the Newark Hertz counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirement (20 years old at most Hertz locations)
- Drivers aged 20 to 24 may incur a young driver surcharge and cannot be added to premium vehicle categories
- Both the main driver and the additional driver must sign the rental agreement
Check your booking confirmation before arriving at the Newark counter to see whether an additional driver is already included in your rate.
Do I need an International Driving Permit to rent from Hertz in Newark?
An International Driving Permit (IDP) is not always mandatory for renting from Hertz in Newark, but it is strongly recommended in certain situations.
When an IDP is required at the Newark Hertz counter:
- Your driver's license uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script; in this case an IDP is mandatory
When an IDP is recommended but not strictly required:
- Your license is valid but not in English and uses a Latin alphabet
- The Hertz counter agent or local law requests a translation
Important rules about IDPs:
- An IDP is a translation document only; it is not a standalone license and will not be accepted without your original license
- You must obtain your IDP in your home country before traveling to Newark; organizations such as AAA in the United States do not issue IDPs to non-US license holders
- All documents presented at the Hertz Newark counter must be physical originals; digital copies are not accepted
What airport fees and surcharges apply to Hertz rentals at Newark EWR?
Renting from Hertz at Newark Liberty International Airport (EWR) involves several location-specific fees on top of the base rental rate. These are standard for airport rentals in New Jersey and are separate from the daily rate you see quoted.
Common fees that may appear on your Hertz Newark rental agreement:
- Customer Facility Charge (CFC): up to US$10 per contract, covering the cost of the consolidated Rental Car Center at EWR
- Concession Recovery Fee: recovers the cost Hertz pays to operate at the airport; the exact percentage varies but is standard for New Jersey airports
- New Jersey state vehicle rental tax and local surcharges
If you want to reduce airport surcharges, Hertz also operates off-airport locations in Newark, such as 589 Ferry Street and 15 Brewster Road North. Off-airport rentals typically average lower daily rates, though you will need to factor in shuttle or transport time to reach those locations from the terminal.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Newark counter under the total to pay at destination section.
What should I know about Newark's one-way streets when driving a Hertz rental?
Newark has an exceptionally dense network of one-way streets that can catch first-time drivers off guard, particularly when leaving the Hertz rental location near EWR and navigating into the city.
Key things to know before driving your Hertz rental in Newark:
- The city has more than 50 designated one-way street segments, including Mulberry Street (southbound), Raymond Boulevard (westbound), Division Street (westbound), and East Mill Street (eastbound)
- These one-way patterns can trap drivers in loops or force lengthy detours if you rely on intuition rather than GPS navigation
- Nearby Jersey City adds further complexity, with bus lane conversions on Bergen Avenue and MLK Drive that eliminate left turns across traffic
- Major toll roads departing EWR use all-electronic tolling with no cash lanes at many plazas, which can surprise drivers expecting traditional toll booths
The practical advice for your Hertz rental in Newark is to use GPS navigation from the moment you leave the rental lot. Intuitive driving based on a general sense of direction is unreliable in this street layout. If your device is not compatible with a US SIM or data plan, consider adding a GPS unit through Hertz at the Newark counter.
How does the fuel policy work for Hertz rentals in Newark?
Hertz rentals in Newark follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at Newark:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Hertz return location at the Terminal A Parking Car Rental Center before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the Hertz vehicle in Newark below the recorded fuel level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the tank full is always the most cost-effective option. If the vehicle was not full at pickup, ask the Newark Hertz agent to record the exact starting level on the agreement so you only need to match that level on return.
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