Van Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All van hire counters at Toronto Pearson Airport are situated at the Car Rental Centre at Viscount Station, adjacent to the ALT Hotel. You do not need to go to a counter inside the terminal itself.

From either Terminal 1 or Terminal 3, follow signs for the LINK Train (also known as the Terminal Link train). The LINK Train is free, operates 24 hours a day, 7 days a week, and departs every 4 to 8 minutes. The journey to Viscount Station takes approximately 5 minutes. Total door-to-counter time, including walking, is roughly 10 to 15 minutes.

• After baggage reclaim, follow signs for LINK Train or Ground Transportation
• Board the LINK Train towards Viscount Station
• Alight at Viscount Station and walk to the Car Rental Centre
• Proceed to your van hire company's counter

The train is fully accessible for passengers with luggage. Opening hours for the hire counters vary by company, so please check your booking confirmation for the specific hours of your van provider before travelling to Toronto.

To collect your van in Toronto, you must present the following physical documents at the counter:

• A valid, original driving licence (not a digital copy)
• A major credit card in the main driver’s name for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at all times during your Toronto van hire.

All documents must be original physical copies. Digital versions displayed on a phone or tablet are not accepted at the counter. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, there is one major toll road you need to be aware of when driving a van in Toronto: Highway 407 ETR (Express Toll Route).

The 407 ETR spans 108 km across the Greater Toronto Area and is entirely cashless. There are no toll booths. The system photographs your van’s licence plate and bills the hire company, which then charges your credit card for the toll amount plus administrative fees.

Typical costs for a 25 km journey during peak hours on the 407 ETR can reach approximately CAD 30.45, comprising a base toll, a trip charge, and a camera charge for vehicles without a transponder. Per-kilometre rates in 2026 range from roughly 49.93 cents to 87.27 cents depending on the zone and time of day.

• Highway 401, the QEW, and most other 400-series motorways around Toronto are toll-free
• GPS navigation may route your van onto the 407 ETR by default for speed, potentially leading to unexpected charges
• If you use the 407 ETR, the hire company will bill you for tolls plus an admin fee, which can be CAD 15 per toll event or a flat daily rate

Ontario has no congestion charges or emissions zones. Tolls are limited to the 407 ETR within the Toronto area.

Yes, all bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Toronto van hire, including any 407 ETR charges.

To claim, email [email protected] within 30 days of returning your van. Include the following:

• Your Hola Car Rentals booking confirmation
• A copy of the hire agreement signed at collection
• A receipt or statement showing the toll charges paid, such as the final invoice with an itemised toll line or transponder statement

For example: if your Toronto van booking total is US$600, the 5% cap is US$30. If you paid the equivalent of US$18 in 407 ETR tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterwards.

When you collect your van in Toronto, the vehicle will typically have an electronic toll device already installed. Since the 407 ETR is fully cashless, you have two main options at the counter:

• Purchase an unlimited toll package: a flat daily rate (generally CAD 10 to CAD 15 per day, sometimes capped per rental period) that covers all 407 ETR tolls for the duration of your van hire
• Decline the package and pay per use: if your van passes through a 407 ETR toll point, the hire company is billed via licence plate photography and then charges your card for the actual toll plus an administrative fee, which can be around CAD 15 per toll event

If you plan to avoid the 407 ETR entirely during your Toronto van hire, you can stick to toll-free motorways such as the 401, 400, and QEW. However, GPS devices may default to the 407 ETR for faster routing, so check your navigation settings before driving.

Some hire partners apply daily or weekly caps on toll programme fees. Review the hire agreement carefully before signing so you understand exactly what you will be charged for toll use during your Toronto van hire.

When you collect your van in Toronto, the hire company will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is concluded and your bank releases the hold.

For van hires in Toronto, typical holds are in the range of CAD 300 to CAD 750, depending on the hire company, the specific location, the season, and the vehicle class. Larger or premium vans may carry higher hold amounts.

• Only a major credit card in the main driver’s name is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must have sufficient available credit to cover the hold plus any expected charges

Even if you prepaid your Toronto van booking online, you must still present a physical credit card at the counter for the hold. After returning the van, the hold is released, but your bank controls how quickly it appears back on your available credit, which can take up to 15 working days. It is advisable to bring a backup credit card in your name in case your primary card is declined.

Yes, a major credit card is required to hire a van in Toronto. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

The credit card is used to place a security deposit hold at collection. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for this hold, even if you used one to pay for your booking online.

• The card must have enough available credit to cover the deposit hold (typically CAD 300 to CAD 750 for a van in Toronto) plus any expected charges
• The name on the card must match the name on your driving licence and hire agreement
• Digital wallets such as Apple Pay or Google Pay are not accepted as a substitute for the physical card

It is advisable to notify your bank before travelling to Toronto so that a high-value in-person authorisation does not trigger a fraud alert. Bringing a second credit card in your name as a backup is also recommended in case your primary card is declined at the van hire desk.

When hiring a van in Toronto, there are two main types of protection to consider: cover for the van itself and cover for third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the hire van is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage caused to other vehicles or persons.

For third-party liability, Canadian provincial law requires every vehicle on the road to carry a minimum level of third-party liability insurance. When you hire a van in Toronto through Hola Car Rentals, this statutory liability is included by default. You can also purchase additional liability cover (LIS/ALI/SLI) for higher coverage limits if you wish to have extra protection.

• CDW/LDW: covers damage to your hire van, subject to any deductible
• Statutory third-party liability: included by law in all Toronto van hires
• Additional liability (LIS/ALI/SLI): optional higher limits for third-party claims

CDW/LDW does not cover tyres, the undercarriage, or the roof unless specifically stated. Always review your hire agreement at the Toronto counter to confirm what is included and what deductible applies to your van.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident during your Toronto van hire. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident involving your van
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an incident during your Toronto van hire, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992, available 24/7
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Toronto, and a brief description of what happened. This cover does not replace CDW/LDW for damage to the van itself or LIS/ALI/SLI for third-party liability. Please check your booking confirmation for the exact terms and coverage limits applicable to your Toronto van hire.

Yes, you can add an additional driver to your van hire in Toronto, either as part of your rate or for a fee payable at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that states "Additional driver free of charge." If not included, fees vary by hire company:

• Avis, Budget, and Payless: CAD/US$13 per day, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: CAD/US$13.50 per day, capped at US$189 plus taxes
• Alamo, National, and Enterprise: CAD/US$15 per day plus taxes

The additional driver must be present at the Toronto hire desk at collection with a valid driving licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. If the additional driver is under 25, a young driver surcharge may also apply.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone else drives the van in Toronto who is not named on the contract, cover may be invalid and additional charges could apply.

The standard fuel policy for a van hire in Toronto is Full-to-Full. You receive the van with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location at Toronto Pearson Airport so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the van with less fuel than recorded at collection, the hire company will charge you for the shortfall at their own refuelling rate, which is usually higher than the pump price, plus a service fee.

For after-hours returns at Toronto Pearson, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Fuel stations are accessible near the highways surrounding the airport, including the 401, 427, and 409. Ask the collection agent at pick-up to confirm the nearest station to the return point for your Toronto van.

Yes, one-way van hire from Toronto to another city is possible, but a drop-off fee will usually apply and must be paid at the end of your hire.

The drop-off fee is route-specific and varies by hire company, the cities involved, the season, and the vehicle class. For a van, which is a larger vehicle, repositioning fees can be higher than for standard cars. The fee will be shown during the booking process under the "To pay at destination" section, so you can see the cost before confirming your reservation.

• Same-city airport to downtown Toronto: often no drop-off fee
• Toronto to another Ontario city: a drop-off fee usually applies
• Toronto to a city in a different province: a drop-off fee almost always applies
• Cross-border one-ways (Toronto to a US city): may be restricted or incur higher fees depending on the hire partner

If you need to change your drop-off location after booking your Toronto van hire, contact support as soon as possible. Changes may reprice the hire and recalculate the drop-off fee. The drop-off fee is not covered by No Extra Charges© unless it was not disclosed at the time of booking.

When returning your van outside of counter hours at Toronto Pearson Airport, the process depends on your hire company, so please confirm the after-hours procedure with your van provider before your trip.

Generally, the return area for vans and other hire vehicles is at the Car Rental Centre at Viscount Station, the same location where you collected the van. Typical after-hours steps include:

• Drive the van to the designated return area at the Car Rental Centre at Viscount Station
• Refuel before arriving, keeping your receipt as proof of a full tank
• Park in the designated return bay for your hire company
• Use the key drop box at the counter or return area, following the instructions on your hire agreement
• Take photos of the van’s condition, the odometer, and the fuel gauge before leaving

Note that shuttle services from some off-airport providers may not operate after hours. If your Toronto van hire is with an off-airport provider, confirm whether after-hours returns are accepted and whether you need to arrange alternative transport back to the terminal from Viscount Station. The LINK Train runs 24 hours a day, 7 days a week, so you can take it back to Terminal 1 or Terminal 3 after dropping off your van.