Van Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your hire van in Ontario, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own. For licences in the Latin alphabet, an IDP is recommended but not mandatory for van hires in Ontario.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

When you pick up your van in Ontario, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold.

For van hires in Ontario, typical holds range from approximately GBP 300 to GBP 750, depending on the hire brand, location, vehicle class, and season. Larger or premium vans may attract higher holds.

• The hold must be placed on a major credit card in the main driver’s name, with the driver’s name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• After you return the van, the hold is released, but your bank may take up to 15 working days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Ontario to prevent fraud blocks on the authorisation.

The main toll road affecting van hires in Ontario is Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. All other major Ontario highways, including the 400, 401, and QEW, are toll-free.

The 407 ETR is 100% cashless. There are no cash booths. Tolls are charged based on distance travelled, time of day, and zone. As a reference, a 25 km peak-period trip can cost approximately GBP 20 when a camera charge is included for vehicles without a transponder.

When you hire a van in Ontario, the hire partner may offer a toll programme:

• A flat-rate daily pass for unlimited use, typically GBP 10 to GBP 15 per day
• A pay-per-use option where the partner charges you the actual toll plus an administrative fee per transaction

If you drive the 407 ETR without enrolling in a programme, the highway photographs your van’s licence plate, bills the hire company, and the company then charges your card for the toll plus administrative fees. GPS devices may route you onto the 407 by default, so check your route settings before driving.

Ontario has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van hire in Ontario.

This is especially useful if your Ontario itinerary takes you onto Highway 407 ETR, where toll costs can add up quickly depending on distance and time of day.

To claim your cashback after returning the van:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is GBP 600, the maximum cashback is GBP 30. If you paid GBP 18 in tolls on the 407 ETR, you receive GBP 18 back. Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Toronto Pearson International Airport (YYZ) is the primary pickup location for van hires in Ontario. Major brands available at YYZ include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, among others.

Counter hours vary by brand at YYZ. As a general reference:

• Avis and Budget: approximately 06:00 to 01:00 on weekdays, with reduced hours on weekends
• Other brands such as Alamo, Enterprise, and National operate during standard airport hours

To find your van pickup counter at YYZ, confirm the operating brand on your booking confirmation and follow the car hire signs within the terminal. Some brands operate from a consolidated hire area accessible by shuttle from the terminal. Check your confirmation for the specific counter address and any after-hours key drop instructions if your flight arrives late.

Van availability at YYZ is strong, with models such as the Chrysler Grand Caravan, Toyota Sienna, and Chrysler Pacifica commonly offered. If you are picking up a van at a location outside Toronto, such as Markham or Mississauga, confirm counter hours directly with the hire brand, as hours may differ from the airport.

Yes, provincial law in Ontario requires every vehicle on the road to carry third-party liability insurance, and this statutory cover is included by default when you hire a van in Ontario through Hola Car Rentals.

This means your van hire in Ontario comes with a baseline level of liability protection for injury or property damage you may cause to others while driving. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits.

• Statutory liability follows the van and is included in your hire by default in Ontario
• Supplementary liability (up to US$300,000) can be added for broader protection
• Third-party liability does not cover damage to the van itself, which is handled by CDW/LDW
• It also does not cover your personal injuries (PAI) or belongings (PEC)

At the counter, verify on your hire agreement that the correct cover is active and note any territory restrictions. Only drivers named on the hire agreement are covered, so add all additional drivers before leaving the lot.

Van hires in Ontario follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your van in Ontario:

• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as evidence
• For after-hours returns, leave the receipt in the key envelope and keep a copy

If you return the van below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Refuelling near the airport or return location before drop-off is always the most cost-effective option for van hires in Ontario.

Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings, but this benefit does not apply to Canadian or US residents. If you are visiting Ontario from outside North America and hiring a van, you are likely eligible for this cover.

The assistance covers up to 5 passengers in your van and includes:

• Medical cover for accidents and non-pre-existing illnesses during your trip
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your van in Ontario, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the van itself, nor does it cover third-party liability to others.

Yes, you can add an additional driver to your van hire in Ontario, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line "Additional driver free of charge" to see if it is already included. If not, fees vary by brand for van hires in Ontario:

• Avis, Budget, and Payless: GBP 13 per hire day, capped at GBP 65
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day, capped at GBP 189
• Alamo, National, and Enterprise: GBP 15 per day

Requirements for adding a driver to your Ontario van hire:

• The additional driver must be present at the counter at pickup with a valid driver’s licence
• They must meet the minimum age requirements for Ontario hires
• For Avis, Budget, and Payless, the additional driver must be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the agreement are covered by CDW/LDW and liability protections. If someone drives the van who is not listed, cover may be void.

Yes, van hires in Ontario are subject to minimum age requirements, and drivers under 25 typically face a young driver surcharge at the counter.

The minimum hire age in Ontario is generally 21, though some vehicle classes, including larger vans, may have stricter requirements depending on the hire brand. Drivers under 25 will be charged an additional daily fee on top of the base van hire rate. The exact surcharge amount varies by brand and is paid at the counter in Ontario.

• Minimum age is typically 21 for standard van hires in Ontario
• Drivers aged 21 to 24 pay a young driver surcharge at pickup
• Some premium or larger van categories may require the driver to be at least 25
• There is no upper age limit for van hires in Ontario

If you are under 25 and planning to hire a van in Ontario, confirm the surcharge amount with the hire brand before booking, as fees are set by the partner and paid locally. Budget for this additional cost when comparing van hire rates in Ontario.

If you return your van after the agreed drop-off time in Ontario, the hire partner will typically allow a grace period of approximately 30 minutes before additional charges apply. This grace period is not guaranteed and varies by brand and location.

After the grace period, you may be charged for:

• Extra hours or an additional full day at the hire rate
• A late return fee, depending on the partner’s policy

If your flight into Ontario is delayed, hire companies at Toronto Pearson Airport (YYZ) will generally hold your van reservation for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible, though changes are not guaranteed.

To avoid late return charges on your Ontario van hire, plan your return time to allow for refuelling near the drop-off location and any unexpected traffic. If you need more time with the van, contact the hire branch in Ontario directly to request an extension before the scheduled return time, as extending after the fact may be more expensive.

Yes, one-way van hires in Ontario are possible, but a drop-off fee may apply depending on the route, hire brand, and vehicle class.

When booking a one-way van hire in Ontario, the drop-off fee is shown during checkout under the "To pay at destination" section. This fee is paid at the counter and cannot be prepaid. Common patterns for Ontario van hires:

• Returning the van to the same city or airport in Ontario: typically no drop-off fee
• Dropping the van in a different Ontario city: a drop-off fee usually applies, varying by distance and brand
• Cross-border one-ways (for example, Ontario to a US state): may be restricted or carry higher fees depending on the partner

If you are considering a cross-border one-way with your Ontario van hire, confirm with the hire brand whether cross-border travel is permitted, as some partners restrict this or require prior authorisation. Driving the van into the United States or another province without permission may void your cover.

Always review your booking confirmation for the drop-off fee line before picking up your van in Ontario.

Van hires in Ontario are concentrated primarily at Toronto Pearson International Airport (YYZ) and nearby areas such as Mississauga and Markham, where the widest selection of models is available.

Common van models offered by hire brands in Ontario include:

• Chrysler Grand Caravan
• Dodge Grand Caravan
• Chrysler Voyager
• Chrysler Pacifica
• Toyota Sienna
• Ford Transit Custom

These are minivans and passenger vans suitable for families or groups travelling around Ontario. Availability of specific models is not guaranteed, as hire partners operate on a similar-vehicle policy, meaning you may receive a comparable van in the same category rather than the exact model shown.

If you need a larger van such as a 12 or 15-passenger model for group travel in Ontario, confirm availability directly with brands like Enterprise or National at YYZ before booking, as these larger vehicles may have additional age or licensing requirements. Booking your Ontario van hire at least two days in advance is recommended to secure the best availability and rates.