Van Hire
in CBX

Hola Car Rentals is the only premium partner of the top car hire brands operating at CBX, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at CBX.

No. With Hola Car Rentals, all costs and charges for your booking at CBX are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at CBX charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire at CBX is collected inside the Arrival Terminal on the U.S. side of the Cross Border Xpress facility at 2745 Otay Pacific Drive, Otay Mesa, San Diego, CA. After crossing the skywalk bridge from Tijuana International Airport (TIJ), proceed to the hire counters located just after security on the U.S. side. Look for the centre sign indicating the hire counter area.

Vehicles, including vans, are parked outside the Arrival Terminal. If you booked a van or other larger vehicle, use the dedicated bays to speed up the process and avoid queues.

A few tips for a smooth van collection at CBX:

• Book your van in advance to ensure the vehicle is ready upon arrival
• Have all required documents prepared before approaching the counter
• After-hours returns require locking the van and placing keys in the designated drop box in the return area
• A van returned after hours will be checked in when the location opens the next business day, and you remain responsible for the vehicle until that check-in

To collect your van hire at CBX, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A passport or valid government-issued photo ID
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of travel (required for international visitors)

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the CBX van hire counter. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire a van at CBX. The hire partner will place a temporary security hold on the card at collection, typically around US$300 to US$400 for standard vehicles, though the amount may be higher for vans and larger vehicle classes.

Important details about the credit card requirement for your CBX van hire:

• The card must be physical. Digital wallets, virtual cards, and single-use card numbers are not accepted
• Debit cards and prepaid cards are not accepted for the authorisation hold
• The card must be in the main driver’s name, not a third party’s name
• Ensure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation

The hold is released after you return the van, but your bank controls how quickly it appears back on your available credit, which can take up to 15 working days.

When hiring a van at CBX, toll exposure in the immediate San Diego and Otay Mesa area is very limited. However, if you drive north towards Los Angeles or Orange County, you may encounter cashless toll roads including the SR-73, SR-241, SR-261, and SR-133 in Orange County, as well as express lanes on the I-10 and I-110 in Los Angeles. All California toll roads use the FasTrak electronic system and do not accept cash.

Your van hire at CBX will include an electronic toll device or plate-based billing system. At the counter you have two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage during the hire period
• Pay per use: the hire company charges the actual toll amounts plus administrative processing fees, billed to your card after the hire, sometimes weeks later

You may also opt out at collection and pay tolls directly through the toll agency’s website, or use your own compatible FasTrak pass. If you use your own pass, ask the counter agent to deactivate the van’s default toll device to avoid duplicate charges.

All bookings include Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the van.

No, standard van hires collected at CBX cannot be driven across the border into Mexico. CBX is a U.S.-side terminal connected by a pedestrian bridge to Tijuana International Airport (TIJ), but hire vehicles remain on the U.S. side. The bridge is for passengers only, not vehicles.

This is an important distinction unique to CBX van hires: you cross into Mexico on foot via the skywalk bridge, but your van stays parked in the U.S. Rental agreements with partner brands at CBX are governed by standard U.S. cross-border driving restrictions, which generally prohibit taking a U.S.-plated hire vehicle into Mexico without explicit written authorisation from the hire company, which is rarely granted.

If you need transport on the Mexican side of the border, you would need to arrange that separately after crossing the bridge. Always review the terms of your hire agreement at the CBX counter and confirm any territory restrictions before driving anywhere near the border area.

Yes, there are practical road considerations for van hires near CBX that you should be aware of before driving. The CBX terminal is located in the Otay Mesa industrial area, accessed via Otay Pacific Drive and Otay Mesa Road. These are industrial-area roads that can be narrow and lack the clear signage typical of major U.S. airports.

Key driving considerations for your CBX van hire:

• Otay Mesa Road carries heavy commercial truck traffic, which can be challenging for drivers of larger vans unfamiliar with the area
• The I-905 to Otay Pacific Drive interchange is a tight, sometimes unmarked exit prone to backups from nearby border crossing spillover
• Industrial roads near the border fence may have height restrictions that affect taller vans, and there are no dedicated oversized vehicle lanes in this area
• California Highway Patrol (CHP) mobile speed enforcement units are active on Otay Mesa Road, so observe posted speed limits carefully
• During holiday periods, border-area traffic surges can affect access roads to and from CBX

Plan your route carefully before collecting your van at CBX, and allow extra time if travelling during peak border crossing hours.

The minimum age to hire a van at CBX without additional surcharges is 25. Vans fall into a restricted vehicle category, meaning drivers under 25 are generally not permitted to hire them at CBX or elsewhere in California.

Here is how age rules apply to van hires at CBX:

• Drivers aged 25 and older: no age-related surcharge applies
• Drivers aged 21 to 24: vans and minivans are typically restricted and cannot be hired by this age group at most U.S. locations, including CBX
• Drivers under 21: not eligible to hire in California

If you are between 21 and 24 and need a larger vehicle, consider booking an intermediate SUV or standard saloon instead, as those classes are more commonly available to younger renters. A young-renter surcharge will still apply for drivers aged 21 to 24 on eligible vehicle classes.

Age rules are set by the hire partner at the CBX counter and are enforced at collection. If you have questions about your specific situation, contact customer service before booking your van.

All van hire bookings made through Hola Car Rentals, including those at CBX, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you paid during your hire period.

How to claim Tolls Cashback after your CBX van hire:

• Email [email protected] within 30 days of returning the van
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the CBX counter, and a toll receipt or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

For example, if your CBX van hire total was US$600, the maximum cashback is US$30. If you paid US$18 in tolls on Southern California roads, you receive US$18 back. If you paid US$50, you receive the US$30 cap.

Yes, you can add an additional driver to your van hire at CBX, but the additional driver must be physically present at the counter at the time of collection. You cannot add a driver remotely or after leaving the CBX hire location.

Requirements for adding an additional driver to your CBX van hire:

• The additional driver must present a valid driver’s licence at the counter
• They must meet the same minimum age requirements as the primary renter (25 for vans)
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Fees vary by partner brand at CBX:

• Avis, Budget, and Payless: approximately US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation before arriving at CBX to see if this is included in your van hire rate.

Van hires at CBX follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

Steps to follow for the fuel policy on your CBX van hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest fuel station to the CBX return location before driving away
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you return the van
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the van

If you return the van below the recorded starting level, the hire partner may charge a fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at CBX, leave the fuel receipt in the key envelope and keep a photo of the full gauge for your records.

When collecting your van hire at CBX, you will have the option to add or confirm insurance coverages. Understanding what each covers helps you avoid gaps in protection.

The main coverage types available for your CBX van hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van. Some U.S. states require a minimum level of liability, but not all. Adding supplemental liability up to US$300,000 is strongly recommended
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers

CDW and LDW do not cover prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver not listed on the hire agreement. All drivers of the CBX van must be named on the contract for cover to apply.

Review your Hola Car Rentals booking confirmation before arriving at CBX to confirm which coverages are already included in your van hire rate.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your van hire at CBX. However, this benefit does not apply to customers who are residents of the United States or Canada.

If you qualify, travel assistance for your CBX van hire includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is particularly relevant at CBX given its location in a border industrial area, where access to services may be less straightforward than at a major urban airport. If you experience a medical emergency or accident while driving your van near CBX or on Otay Mesa Road, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This cover does not replace CDW/LDW for van damage or LIS/ALI/SLI for third-party liability.

Van hires at CBX are subject to standard California hire taxes and fees, which are typically added on top of your prepaid rate. Because CBX is located in Otay Mesa rather than at San Diego International Airport (SAN), it is considered an off-airport location, which often means lower concession fees compared to SAN.

Typical fees and taxes you may encounter for your CBX van hire include:

• California state sales tax on the hire (approximately 10 to 12%)
• Airport or location concession fees, which at CBX may be lower than at SAN due to its off-airport classification
• Vehicle licence fee or registration recovery fee
• Optional extras such as a toll package (approximately US$11 to US$25 per day), additional driver fees, or insurance products chosen at the counter

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the CBX counter. If your confirmation states that taxes and fees are included, you should not be charged for those items again at collection. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after your van hire is complete.