Thrifty Car Hire
in Utah

Hola Car Rentals is the only premium partner of the top car hire brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Utah.

No. With Hola Car Rentals, all costs and charges for your booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter in Utah is located at Salt Lake City International Airport, 3920 Terminal Drive, Salt Lake City, UT 84122. Thrifty also offers shuttle and airport pick-up services from the terminal to the hire location.

When you arrive at Salt Lake City Airport, follow the car hire signs towards the hire car area. Thrifty operates there Monday through Sunday from 07:00 to 23:00. If you are arriving outside those hours, review your booking confirmation for after-hours instructions before your trip.

Thrifty also has a centre in downtown Salt Lake City at 750 S Main St, Salt Lake City, UT 84101, as well as additional Utah locations in Orem, Draper, and Layton, which may be more convenient depending on where you are staying.

To collect your Thrifty hire car in Utah, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Utah or at any other hire location.

Yes, a major credit card is required to pick up a Thrifty hire car in Utah. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and it must be presented in person at the counter.

At pick-up, Thrifty will place a temporary authorisation hold on your card. For standard vehicles in Utah, typical holds in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class, location, and season. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must belong to the main driver, not a third party

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel to Utah before you arrive to prevent fraud blocks.

Yes, Thrifty vehicles in Utah come equipped with an electronic toll device, since toll collection in the United States is almost entirely cashless. Utah's main toll system is the I-15 Express Lanes, a dynamic-priced managed lane network running approximately 62 miles from Spanish Fork near US-6 to Layton Parkway, passing through Salt Lake City and surrounding areas. Regular lanes on I-15 remain free.

Toll prices on the I-15 Express Lanes vary by traffic conditions, ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Car pools with two or more occupants can qualify for a 100% exemption using an Express Pass transponder set to HOV mode.

At the Thrifty counter in Utah, you will typically have two options:

• Enroll in a toll programme such as PlatePass at approximately US$3.95 per day, capped at US$19.75 per rental period, plus actual toll charges
• Decline the programme and pay tolls individually, though administrative or processing fees will still be added to your final bill

If you have a personal Express Pass or E-ZPass transponder, you may be able to use it in your Thrifty hire vehicle in Utah without paying the daily device fee. Inform the counter agent at pick-up and ask them to deactivate the vehicle's default device to avoid duplicate charges.

If you drive the I-15 Express Lanes in Utah without enrolling in a Thrifty toll programme or using a personal transponder, you will still be billed for the tolls, but at the highest applicable rate, which may include video toll rates, cash rates, or undiscounted rates per segment.

In addition to the toll amounts themselves, you may face:

• Administrative or processing fees charged by Thrifty or a third-party toll processor
• Citations or fines of up to US$175 for unpaid tolls
• Charges billed to your credit card on file, sometimes four to six weeks after the hire ends

Toll charges in Utah often appear on your statement well after you return the vehicle, because toll agencies process invoices in batches. This is normal and does not indicate an error.

To avoid unexpected charges on your Thrifty hire in Utah, decide at pick-up whether to enrol in the transponder programme or use a personal Express Pass or E-ZPass. If you plan to avoid the I-15 Express Lanes entirely, you can use the regular free lanes on I-15 without any toll exposure.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty hire in Utah.

This is especially useful if you drive the I-15 Express Lanes or any other tolled road in or around Utah during your trip. The cashback does not eliminate the toll charges upfront; you pay them normally and then submit a claim afterwards.

To claim your Tolls Cashback after returning your Thrifty hire in Utah:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Thrifty counter, and a toll receipt or statement showing the charges paid
• Include your full name, travel dates, and the last four digits of the card used for the booking

Refunds are issued to the original payment method and typically process within seven to ten working days after approval. Claims submitted after 30 days are not accepted.

The standard minimum age to rent a car with Thrifty in Utah without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to drivers under 25 at Thrifty in Utah include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. The classes generally available to renters aged 21 to 24 are economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.

The young-renter surcharge at Thrifty is charged per hire day, with a maximum cap. Confirm the exact daily amount at the counter when you pick up your vehicle in Utah.

Drivers under 21 are not eligible to rent with Thrifty in Utah. There is no upper age limit for renters. All drivers, regardless of age, must present a valid driving licence and a major credit card in their name at pick-up.

Adding an extra driver to your Thrifty hire in Utah costs US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid directly at the Thrifty counter in Utah and cannot be prepaid.

Some booking rates include one additional driver at no extra cost. Check your booking confirmation before arriving at the counter in Utah to see whether your rate already covers this.

Requirements for adding an additional driver at Thrifty in Utah:

• The additional driver must be present at pick-up with a valid driving licence
• They must meet the minimum age requirement (25, or 21 to 24 with a young-renter surcharge)
• If their licence is not in English and does not use a Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Thrifty hire agreement in Utah are covered by the vehicle's protections. Anyone who drives without being named on the contract may void cover and trigger additional charges.

Thrifty rentals in Utah follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Thrifty hire in Utah:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Thrifty vehicle in Utah with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

Using the wrong fuel type is not covered by the fuel policy and may result in additional damage charges, so confirm whether your vehicle requires petrol or diesel before refuelling anywhere in Utah.

Yes, one-way hires with Thrifty in Utah that involve returning the vehicle in a different state are generally possible, but a drop-off fee will apply in most cases. The fee varies depending on the route, the distance between cities, the vehicle class, and the season.

The drop-off fee for your Thrifty hire in Utah will be shown during the booking process under the section labelled as charges due at the destination. It is not included in any All Inclusive rate and cannot be prepaid.

Things to bear in mind for one-way Thrifty hires from Utah:

• Same-city routes, such as Salt Lake City Airport to downtown Salt Lake City, often carry no drop-off fee
• Routes between Utah and a different state typically do carry a drop-off fee
• Cross-border hires, such as driving into Canada or Mexico, may be restricted or require prior authorisation
• Changing your return location after booking may reprice the hire and recalculate the fee

Always review your booking confirmation to verify the drop-off fee before collecting your Thrifty vehicle in Utah.

Yes, roadside assistance is available for Thrifty hires in Utah. Thrifty is part of the Hertz group, so if you experience a breakdown, flat tyre, or other emergency whilst driving in Utah, you should call the Hertz group roadside assistance line, which is listed on your hire agreement and booking confirmation.

In addition to the partner's roadside assistance, most bookings also include Travel Assistance provided by Terrawind Global Protection. This benefit covers scenarios such as a medical emergency whilst driving through a remote area of Utah, legal assistance following an accident, compensation for luggage lost by an airline, and flight cancellation coverage.

To reach Travel Assistance at any time during your Thrifty hire in Utah:

• Call +1 888 980 9992 (toll-free, available 24 hours a day)
• WhatsApp: +1 208 910 1001
• Email: [email protected]
• Provide your full name, Hola Car Rentals confirmation number, your location in Utah, and a brief description of the situation

Please note that Travel Assistance does not apply to residents of the United States or Canada. It is designed for international travellers hiring in Utah from abroad.

The insurance and protection options available with your Thrifty hire in Utah depend on the rate plan selected at booking. Most rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability if the hire vehicle is damaged or stolen during your trip in Utah.

Key points about CDW and LDW on your Thrifty hire in Utah:

• A deductible or excess may apply per incident unless your confirmation explicitly states zero deductible
• Coverage applies only to the hire vehicle, not to third parties
• Excluded items typically include tyres, undercarriage, roof, and keys unless a specific add-on covers them
• Only drivers named on the Thrifty hire agreement in Utah are covered

For protection against injury or property damage you cause to other people whilst driving in Utah, you need Third-Party Liability cover, known as LIS, ALI, or SLI. Some US states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended for any Thrifty hire in Utah.

Review your booking confirmation carefully to confirm which protections are included and whether any deductible applies before you arrive at the counter.

Yes, picking up a Thrifty hire at Salt Lake City International Airport in Utah means your total cost will include airport-related fees and local taxes on top of the base hire rate. These charges are standard across all hire companies operating at the airport in Utah and are not specific to Thrifty.

Common fees that may appear on your Thrifty hire agreement in Utah include:

• Airport concession recovery fee (ACRF), charged by the airport for operating on airport premises
• Customer facility charge (CFC), which funds the hire car facility infrastructure
• Utah state hire taxes and any applicable local surcharges

Whether these fees are included in your pre-paid rate or due at the counter in Utah depends on the rate plan you selected. Check your booking confirmation under the sections labelled as included or as charges due at the destination.

If your confirmation shows that taxes and fees are included and you are still charged for them at the Thrifty counter in Utah, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire ends to request a review.