Payless Car Hire
in Austin

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Austin Bergstrom International Airport (AUS) is located at 3819 Presidential Blvd, Austin, GBP 78719, on-site next to the parking garage, across from the airport entrance.

Check-in and drop-offs are handled on the second floor at the Payless rental counter. When arriving at AUS, take the escalator to baggage claim on the first level, locate the Payless counter to complete your contract, then take the escalator to the third level and exit across the bridge walkway to the rental car parking area, which is approximately 100 yards from the bridge entrance.

Payless does not operate a shuttle from the Austin terminal because the facility is within walking distance of the airport. There is no Payless location in downtown Austin or anywhere else in the city, so all pickups and returns happen at this single airport address.

Counter hours are 08:00 to 23:00 daily. If your flight lands close to 23:00, plan your arrival at the Payless counter accordingly, as no after-hours pickup details are published for this location.

To collect your Payless hire car at Austin Bergstrom Airport, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without the original licence.

All documents presented at the Payless counter in Austin must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit authorisation hold, so bring a major credit card in your own name.

Yes, Austin has toll roads that will affect your Payless hire, and nearly all of them are fully cashless.

The main toll road in the Austin area is SH 130, a bypass route east of the city. Tolls are collected via overhead gantries that read transponders or photograph licence plates (toll-by-plate). There are no cash booths on most Texas toll facilities.

Your Payless hire vehicle at Austin Bergstrom Airport comes equipped with an electronic toll device. At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during your hire
• Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes weeks after you return the vehicle

If you plan to drive only one or two toll segments during your Austin trip, pay-per-use may cost less. If you expect frequent motorway driving around Austin or towards Dallas or San Antonio, the unlimited package is usually better value.

You may also opt out of the hire company programme and use a compatible personal transponder, but you must inform the Payless agent at pickup so the vehicle's default device can be deactivated and you avoid duplicate charges.

Yes, all bookings made through Hola Car Rentals, including Payless hires at Austin Bergstrom Airport, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Austin's toll roads such as SH 130 are fully cashless and charges can accumulate across a multi-day trip, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Payless vehicle in Austin:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Payless counter, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit covers toll charges only, not administrative processing fees or traffic fines.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Payless hire at Austin Bergstrom Airport. Debit cards and prepaid cards are not accepted for the security deposit authorisation hold.

At the Payless counter in Austin, a temporary authorisation hold is placed on your credit card. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class and Payless's current policy at this location.

A few important points to keep in mind:

• The card must be physical. Digital wallets, virtual cards, and single-use card numbers are not accepted
• The name on the card must match the main driver’s name on the hire agreement
• Even if you prepaid your booking online, you still need to present a physical credit card at the Payless counter in Austin for the hold
• Bring a backup credit card in your own name in case your primary card is declined

The hold is released after you return the vehicle. Your bank controls how quickly the credit becomes available again, which can take up to 15 business days.

The Payless counter at Austin Bergstrom International Airport (AUS) is open daily from 08:00 to 23:00, including weekends and public holidays, though hours can change on certain holidays so it is worth confirming before you travel.

If your flight arrives after 23:00, no after-hours pickup or key-drop details are currently published for the Payless location in Austin. In that case, you may need to arrange accommodation near the airport and collect your vehicle the following morning when the counter reopens at 08:00.

If your flight is delayed by less than 24 hours from your original pickup time, Payless will hold your Austin reservation. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible, as changes are not guaranteed but the team will assist where they can.

Payless hires in Austin follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Austin Bergstrom Airport Payless counter, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Payless vehicle in Austin, refuel within approximately 10 miles of the return location at 3819 Presidential Blvd so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the car below the recorded starting level, Payless may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
• A refuelling service fee on top of the fuel cost

Using the wrong fuel type is not covered by the fuel policy and may generate separate charges, so confirm whether your Austin hire requires petrol or diesel before filling up.

Yes, Payless in Austin applies a young-driver surcharge for renters aged 21 to 24. The minimum age to hire without an additional fee is 25.

For Payless at Austin Bergstrom Airport, the underage fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Drivers aged 21 to 24 are also restricted from hiring certain vehicle classes. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

Note that for Payless, any additional driver must also be at least 25 years old at the time of pickup. If you are 21 to 24 and travelling from Latin America or the Caribbean, check whether an underage fee waiver applies to your Hola Car Rentals booking, as this exception is available on select Avis and Budget rates but not on Payless rates.

Drivers under 21 cannot hire from Payless in Austin.

Yes, most bookings made through Hola Car Rentals, including Payless hires at Austin Bergstrom Airport, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

If you qualify, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident, which is particularly relevant if you are involved in an incident on Austin's highways or toll roads
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Austin hire, contact Terrawind 24 hours a day, 7 days a week. Call +1 888 980 9992 (toll-free) or reach them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This coverage does not apply to damage to the Payless hire vehicle itself (that is covered by CDW/LDW) or to third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Austin reservation.

Yes, you can add an additional driver to your Payless hire in Austin, but the additional driver must be present at the Austin Bergstrom Airport counter at pickup with a valid driver’s licence to sign the hire agreement.

If your Hola Car Rentals booking confirmation shows that an additional driver is included at no charge, the first extra driver is free. If it is not included, Payless charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

Important rules for additional drivers on Payless hires in Austin:

• The additional driver must be at least 25 years old at the time of pickup
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW
• If someone drives who is not named on the contract, coverage may be void

If you need to add a driver after leaving the Austin Bergstrom Airport lot, you must visit a Payless branch to update the agreement. This cannot be done by phone or chat alone.

Yes, one-way hires are possible with Payless, allowing you to pick up in Austin and return the vehicle in a different city, but a drop-off fee may apply depending on your route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. For example, returning a Payless vehicle from Austin to Dallas or Houston typically incurs a one-way fee, while some shorter same-region routes may not. The exact fee for your Austin pickup will be shown during the booking process under the section labelled as charges due at the destination.

A few things to keep in mind:

• The drop-off fee cannot be prepaid and is paid at the counter
• Changing your return location after booking may reprice the hire and recalculate the fee
• Cross-border one-way hires, such as Austin to Mexico, are generally restricted or require prior partner approval

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Austin to destination route before finalising your reservation.

When picking up your Payless hire at Austin Bergstrom Airport, two main types of coverage are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving your Austin hire. Some U.S. states require a minimum level of liability to be included, but not all do. Texas does not mandate that hire companies include state-minimum liability in every hire, so confirming your coverage before leaving the Payless counter in Austin is important.

Additional options available at the Payless counter in Austin may include:

• Personal Accident Insurance (PAI) for your own injuries
• Personal Effects Coverage (PEC) for belongings in the vehicle
• Premium Roadside Assistance beyond the basic level

Review your Hola Car Rentals booking confirmation to see which protections are already included in your rate before accepting add-ons at the Austin counter.

Yes, renting from Payless at Austin Bergstrom International Airport (AUS) includes airport-specific fees on top of the base hire rate. These are standard charges applied to all hire companies operating at AUS and are not unique to Payless.

Typical airport fees at Austin Bergstrom include:

• Concession recovery fee: generally 10 to 12% of the base rate, covering the cost Payless pays to operate at the airport
• Customer facility charge (CFC): approximately US$4.50 to US$5.50 per hire day, funding the airport's hire car facilities
• Texas state hire car tax and city occupancy tax, which can add a further 6% or more

Combined, these surcharges can add 20 to 30% to the base rate shown before taxes. This is consistent with other major Texas airports and is not a Payless-specific practice.

Your Hola Car Rentals booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Austin. If a fee appears at the counter that was not disclosed in your confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after your hire is complete.