National Car Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Hire at Toronto Pearson Airport (YYZ) is not located inside the terminals. The Hire Centre is at Viscount Station, next to the ALT Hotel, and you reach it by taking the free LINK Train.

• From Terminal 1: after collecting your luggage, follow signs for the LINK Train and board towards Viscount Station.
• From Terminal 3: follow signs for the LINK Train after baggage claim and take it to Viscount Station.
• The LINK Train runs 24 hours a day, 7 days a week, every 4 to 8 minutes, and the journey takes about 5 minutes.
• Total door-to-counter time is roughly 10 to 15 minutes depending on walking pace and wait time.

Once you exit at Viscount Station, walk to the Hire Centre and proceed to the National desk. The train is fully accessible for passengers with luggage or mobility needs. Bring your booking confirmation, a physical major credit card in the main driver’s name, and your valid driver’s licence.

To collect a National hire in Toronto, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold.
• A passport or valid government photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original licence. Even if your licence uses a Latin alphabet but is not in English or French, an IDP is strongly recommended for Toronto hires. The IDP is a translation only and is never valid without the original licence. Obtain it in your home country before travelling, as it cannot be issued abroad. All documents must be physical; digital copies are not accepted at the National counter in Toronto.

Yes, a physical major credit card in the main driver’s name is required to hire a car with National in Toronto.

At pickup, National places a temporary authorisation hold on your card. For Canada, this hold is typically between GBP 200 and GBP 300, though some Toronto locations may authorise up to GBP 400 depending on the vehicle class and location policies. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.

• Debit cards and prepaid cards are not accepted for the authorisation hold.
• Virtual or digital-only card numbers are not accepted; you must present the physical card.
• The card must have the driver’s name printed on it and sufficient available credit to cover the hold.

Even if you prepaid your booking online, you still need to present a physical credit card at the National desk in Toronto. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Toronto.

This is especially useful in Toronto because the main toll road in the area is Highway 407 ETR, a fully cashless, all-electronic highway spanning 108 km across the Greater Toronto Area. Tolls on the 407 are billed by licence plate photography, and charges can be significant: a 25 km peak-period trip can cost over GBP 20 including the camera charge for vehicles without a transponder.

To claim your Tolls Cashback after returning your National vehicle in Toronto:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Late submissions are not accepted.

Highway 407 ETR is the primary toll road in the Toronto area and operates as a fully cashless, all-electronic system. There are no cash booths; tolls are collected by photographing the licence plate of every vehicle that uses the highway.

When you drive a National hire car on the 407 in Toronto, the toll agency photographs the plate and bills National, who then charges your credit card for the toll amount plus administrative fees. Toll rates are distance-based and vary by time of day and zone. As a reference, a 25 km peak-period trip can cost over GBP 20 when a camera charge is added for vehicles without a transponder.

National and other major hire brands offer electronic toll programmes for Toronto hires:

• A flat-rate daily pass (typically GBP 8 to GBP 12 per day, often capped per hire) covers unlimited toll use.
• A pay-per-use option charges actual tolls plus an administrative fee per toll event.
• If you drive the 407 without enrolling in any programme, you will still be billed for the toll plus fees after the hire ends.

Note that other major highways in the Toronto area, such as the 401 and the QEW, are toll-free. Only the 407 ETR carries tolls. Review your hire agreement at pickup to understand which toll programme applies.

Hiring a National vehicle at Toronto Pearson Airport (YYZ) involves several fees beyond the base rate that are standard for airport locations in Canada.

• Concession recovery fee: approximately GBP 4.50 per day, charged by all brands at YYZ to recover the cost of operating at the airport.
• HST (Harmonised Sales Tax): 13% applied to the total hire cost in Ontario, including the base rate and most fees.
• Vehicle licensing fee: approximately GBP 2.75 per day in some cases.

These charges are standard across all hire brands at Toronto Pearson and are not specific to National. Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are payable at the counter. If your confirmation shows taxes and fees as included, you should not be billed again for those items at the National desk in Toronto. Off-airport National locations in the Toronto area typically avoid the concession recovery fee, which can make them 20% to 40% less expensive per day compared to the airport location.

Yes, you can add an additional driver to your National hire in Toronto, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, National charges GBP 12 per day plus applicable taxes for each additional driver in Toronto.

Requirements for adding a driver at the National desk in Toronto:

• The additional driver must be present at pickup with a valid driver’s licence.
• If their licence is not in English or French, or uses a non-Latin alphabet, an IDP is required.
• The additional driver must meet the minimum age requirements for the hire location.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the National hire agreement are covered by protections such as CDW and liability cover. If someone not listed on the contract drives the vehicle in Toronto, cover may be void. If you need to add a driver after pickup, visit a National branch to update the agreement.

The insurance included with your National hire in Toronto depends on the rate plan you selected when booking through Hola Car Rentals.

In Canada, provincial law requires every vehicle on the road to carry third-party liability cover. This statutory liability is included by default when you hire through Hola Car Rentals in Toronto, meaning you have baseline protection for injury or property damage you may cause to others. You can purchase higher supplementary liability limits (LIS/ALI/SLI) if you want additional protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National hire vehicle itself. Whether this is included and what excess applies depends on your specific rate. Check your booking confirmation for the details.

• CDW/LDW covers damage to the hire car from collisions, theft, and vandalism, subject to any excess shown on your agreement.
• CDW/LDW does not cover third-party injuries or property damage to others.
• Tires, undercarriage, and roof damage are commonly excluded unless a specific add-on is purchased.

Review your National hire agreement carefully at the Toronto counter before signing to confirm exactly what cover is active and what excess applies.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to National hires in Toronto as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this cover.

If you are eligible, the travel assistance included with your Toronto hire typically covers:

• Medical cover for up to 5 passengers during the trip.
• Legal assistance in the event of a road accident, which can be valuable if you are involved in an incident on Toronto highways such as the 401 or the Gardiner Expressway.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your National hire in Toronto, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for vehicle damage or liability insurance for third parties.

Yes, one-way hires with National are possible in Toronto, but a drop-off fee may apply depending on your return location.

When you search for a one-way hire on the Hola Car Rentals website with a different pickup and return location, the system will calculate whether a drop-off fee applies for your specific route. If a fee applies, it will appear on the rate details page under the section labelled to pay at destination before you complete your booking.

• Returning to a different Toronto-area location (for example, airport to downtown) may not incur a drop-off fee.
• Returning to a different city in Ontario or another Canadian province will typically carry a drop-off fee that varies by distance and vehicle class.
• Cross-border one-way hires (for example, Toronto to a US city) may be restricted or carry higher fees; confirm with National at the counter.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. If the fee shown at the National desk in Toronto differs from what your confirmation states, keep all paperwork and contact Hola Car Rentals support after the hire ends.

National hire in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Toronto counter.

• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.
• If you return the vehicle below the recorded level, National will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee.

If the vehicle was not full at pickup, ask the National agent in Toronto to record the exact starting level on the agreement. You only need to return it at that same level. For after-hours returns at Toronto Pearson Airport, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, there are several local driving characteristics in Toronto that can affect your National hire experience, particularly if you are not familiar with the city.

Toronto has an irregular network of one-way streets in the downtown core that does not follow a strict grid. Streets like Richmond (westbound) and Adelaide (eastbound) form paired one-way arterials, but the overall system is inconsistent and can confuse GPS navigation. Wrong-way turns are a common mistake for first-time visitors.

Highway 401, which passes through Toronto, is one of the busiest highways in North America and features a collector and express lane system. Merging between these lanes requires attention, especially during peak hours.

• The Gardiner Expressway connects downtown Toronto to the airport corridor but has abrupt ends and stub ramps from unbuilt extensions that can mislead navigation apps.
• Black Creek Drive functions like a partial expressway with few intersections but ends abruptly, which surprises drivers expecting a full motorway connection.
• Ontario drives on the right side of the road, the same as the United Kingdom.
• There are no congestion charges or emissions zones in Toronto; the only toll road is Highway 407 ETR.

When collecting your National hire in Toronto, ask the counter agent about the best route to your first destination to avoid confusing interchanges.

If you return your National hire in Toronto later than the agreed drop-off time, additional charges may apply once the grace period has passed.

The standard grace period at most National locations is 30 minutes. If you return the vehicle after that window, National may charge for extra hours or an additional hire day, plus any applicable late fees.

• If you know you will be late, contact National directly or reach out to Hola Car Rentals support as early as possible to discuss options.
• Extending your hire in advance is the best way to avoid late return charges; contact the National location in Toronto or use the manage booking option on your confirmation.
• After-hours returns at Toronto Pearson Airport are available; follow the key-drop instructions provided at the National desk and keep a photo of the vehicle condition and fuel gauge at the time of return.

Note that your liability for the vehicle continues until National officially checks it in, even for after-hours drops. Keep all return documentation until you receive your final receipt confirming the hire is closed.