National Car Hire in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Highway 407 ETR is the main toll road in Ontario, running 108 km across the Greater Toronto Area. It is fully cashless with no toll booths, using licence plate photography to record every trip. If you drive on the 407 ETR in your National hire car, the toll agency photographs the plate, bills National, and National then charges your credit card for the toll amount plus administrative fees.

Typical costs for a 25 km peak-period trip on the 407 ETR include a base toll, a trip charge, and a camera charge for vehicles without a transponder, which can total around GBP 30 or more for a single trip. Weekend and holiday rates for 2026 range from roughly 49.93 pence to 87.27 pence per km depending on the zone and time of day.

To avoid surprises when hiring from National in Ontario:

• Ask at the National counter whether a toll transponder programme is available for the 407 ETR
• If you enrol in a daily toll pass, confirm the daily rate and any cap that applies
• If you do not enrol, each 407 ETR trip triggers per-use billing plus admin fees
• Note that most other major Ontario highways such as the 401 and QEW are toll-free

All other 400-series highways in Ontario are free of charge, so you can often plan routes that avoid the 407 ETR entirely if you prefer.

National operates 24 hire car locations across Ontario, covering both major airports and city centres throughout the province.

Airport locations in Ontario served by National include:

• Toronto Pearson International Airport (YYZ) in Mississauga
• Toronto Billy Bishop Airport (YTZ)
• Ottawa International Airport (YOW)
• London International Airport
• Hamilton International Airport
• Windsor International Airport
• Thunder Bay International Airport
• Kingston Airport, North Bay Airport, Sault Ste. Marie Airport, Timmins Airport, and Dryden Regional Airport

National also maintains city centre and branch locations in Ontario, including Downtown Ottawa on Queen St., Midtown Toronto at Bloor and Yonge, Thunder Bay, Owen Sound, Cornwall, Cobourg, Lindsay, and several other communities.

Toronto is particularly well served, with three National locations including both Toronto Pearson International Airport and a Midtown Toronto branch. Ottawa offers both the airport location and a city centre branch. If you are arriving by air, the airport National counter is typically the most convenient collection point, whilst the city branches are useful if you need to pick up or drop off away from the airport.

To collect your National hire car in Ontario, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name (physical card, not digital)
• A major credit card with the driver’s name printed on the card, used for the security authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

Ontario follows Canadian rules: visitors can generally drive on a valid foreign licence. However, if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and is invalid without the original licence.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory for hiring from National in Ontario. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Ontario.

Yes, every booking includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Ontario hire, including trips on the Highway 407 ETR.

The 407 ETR is the primary toll road in Ontario and the most likely source of toll charges for National renters in the Greater Toronto Area. Because it is fully cashless and bills through the licence plate, toll charges often appear on your credit card after the hire has ended.

To claim your Tolls Cashback after returning your National hire in Ontario:

• Email [email protected] within 30 days of the vehicle being returned
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from National, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is processed to your original payment method within 7 to 10 working days after approval. For example, if your Ontario booking total was US$500, the maximum cashback is US$25. If you paid GBP 18 in 407 ETR tolls, you would receive the full GBP 18 back. Late submissions received after 30 days are not accepted.

You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the National counter in Ontario. The card is used to place a temporary authorisation hold, not an immediate charge.

For Ontario hires, the typical security deposit hold at National is approximately GBP 200 to GBP 300, though some locations may hold up to GBP 400. Premium or speciality vehicle classes may require a higher hold. These are estimates; the exact amount is set by the National desk at the time of collection.

Important points to bear in mind:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
• The card must be physically present at the counter, not shown on a phone or digital wallet
• The name on the card must match the main driver’s name on the hire agreement
• Even if you prepaid your booking in full, a physical credit card is still required at the National counter in Ontario

After you return the vehicle, National releases the hold. Your bank controls how quickly the funds become available again, which can take up to 15 working days. Notify your bank of your travel to Ontario to prevent the authorisation from being flagged as suspicious.

Yes, third-party liability cover is included by default when you hire from National in Ontario. Canadian provincial law requires every hire vehicle to carry statutory third-party liability, so this protection follows the car automatically.

This means that if you cause bodily injury or property damage to another person while driving your National hire in Ontario, the statutory liability cover responds. However, the default statutory limit may be lower than what you would want for full peace of mind on Ontario roads.

You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits. This is available as an add-on either through your booking or at the National counter in Ontario. Higher limits are worth considering given the potential costs of serious accidents.

Keep in mind what third-party liability does not cover:

• Damage to the National hire vehicle itself (that requires CDW/LDW)
• Your own personal injuries (that requires Personal Accident Insurance)
• Your personal belongings inside the car (that requires Personal Effects Cover)

Always verify the exact liability limits on your hire agreement when you collect from National in Ontario, and ensure all drivers are listed on the contract, as cover applies only to named drivers.

National hires in Ontario follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Ontario:

• At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Ontario locations that offer key drop, leave the receipt in the envelope and keep a photo of the full gauge

If you return the National vehicle in Ontario with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the car was not full at collection, ask the National agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an emergency occurs while driving in Ontario, whether on a remote northern highway, near a smaller city, or anywhere across the province.

The Travel Assistance benefit typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover is particularly useful for visitors driving through Ontario's more remote areas, such as the northern regions near Thunder Bay or Timmins, where National also has locations and where access to services may be limited.

To reach the assistance line 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Ontario, and a brief description of the situation. Important: this Travel Assistance benefit does not apply to Canadian or US residents. It is designed for visitors travelling to Ontario from outside North America. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your National hire in Ontario, either as part of your rate or by paying a fee at the counter.

For National in Ontario, the additional driver fee is GBP 12 per day plus applicable taxes when not included in your rate. Check your booking confirmation before collection to see whether your rate already includes one free additional driver.

Requirements for adding a driver at the National counter in Ontario:

• The additional driver must be physically present at the counter at the time of collection
• They must present a valid driving licence and meet the minimum age requirements
• If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Ontario are covered by the vehicle's protections, including CDW/LDW and liability cover. If someone drives who is not named on the contract, cover may be void and additional charges could apply.

If you need to add a driver after collection, visit a National branch in Ontario to update the agreement. This cannot typically be done by phone or chat alone.

After-hours return options are available at select National locations in Ontario. At least one Ontario branch, the Owen Sound location, offers after-hours return with a key drop facility. Availability varies by location, so confirm with the specific National branch in Ontario where you plan to return the vehicle.

For after-hours returns at National locations in Ontario that offer key drop:

• Follow the return instructions provided on your hire agreement or by the National agent at collection
• Refuel the vehicle before returning, as fuel stations near the return location may also have limited hours
• Take a photo of the fuel gauge showing a full tank before dropping the keys
• Leave your fuel receipt in the key drop envelope along with the keys
• Keep a copy of all documents and photos for your records

Be aware that for after-hours returns, your liability for the vehicle may continue until a National agent formally checks it in during normal business hours. Any damage discovered at check-in could still be attributed to your hire period.

If you are returning to a major Ontario airport location such as Toronto Pearson (YYZ) or Ottawa (YOW), follow the hire car return signs at the airport and use the key drop box if the counter is closed. Always confirm the specific return procedure with National in Ontario at the time of collection.

Yes, a one-way drop-off fee may apply when you pick up a National hire in one Ontario city and return it to a different location within the province or to another Canadian province.

Whether a fee applies depends on the specific route, the distance between locations, the vehicle class, and the season. Common patterns for Ontario National hires include:

• Same-city airport to city centre (for example, Toronto Pearson to Midtown Toronto): often no drop-off fee
• Between different Ontario cities (for example, Toronto to Ottawa): a drop-off fee typically applies and varies by distance and vehicle class
• Cross-provincial routes (for example, Ontario to Quebec or Ontario to another province): fees are usually higher and some routes may not be permitted

The one-way fee for your specific National route in Ontario will be shown during the booking process under the section labelled as charges due at the destination. Review your booking confirmation to confirm whether a drop-off fee applies before you travel.

This fee cannot be prepaid and is paid directly to National at the counter in Ontario. It is separate from fuel, tolls, and taxes. If the fee shown at the National counter differs from what your confirmation stated, keep all paperwork and contact support after the hire is complete.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to the National hire vehicle in Ontario caused by a collision, theft, or vandalism. Whether CDW/LDW is included in your rate depends on the specific plan you selected at booking.

Check your booking confirmation to see whether CDW/LDW is listed and whether a deductible or excess applies. If a deductible applies, that is the maximum amount you would pay out of pocket per incident before the waiver covers the rest.

Common exclusions that CDW/LDW does not cover for National hires in Ontario:

• Damage to tyres, wheels, undercarriage, or the roof unless specifically included
• Damage caused by prohibited use such as off-road driving or driving under the influence
• Incidents involving drivers not listed on the National hire agreement
• Third-party liability, meaning injury or damage you cause to other people or their property

CDW/LDW covers only the National hire vehicle itself. For protection against claims from third parties in Ontario, you need separate liability cover (LIS/ALI/SLI), which is included by default under Canadian law but can be supplemented with higher limits.

Report any incident to National immediately, as delays in reporting can affect whether CDW/LDW applies.

Yes, early collection is sometimes possible at National locations in Ontario, but it depends on vehicle availability at the specific branch on that day and is not guaranteed.

If you arrive earlier than your scheduled collection time at a National counter in Ontario, ask the agent whether the vehicle is ready. If an earlier collection is accommodated, be aware that your rate may be re-priced based on the new collection time, which could affect your total cost.

A few practical points for early arrivals at Ontario National locations:

• Early collection is subject to availability and cannot be confirmed in advance
• If the vehicle is not ready, you may need to wait until your scheduled time
• Changing your collection time before arriving is possible through your booking, but re-pricing may apply
• National will generally hold your reservation for up to 24 hours after the scheduled collection time if you are delayed, so late arrivals are also accommodated within that window

If your flight into a major Ontario airport such as Toronto Pearson (YYZ) or Ottawa (YOW) arrives early, proceed directly to the National counter and ask about early availability. Having all your documents ready will speed up the process regardless of when you arrive.