National Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Portland International Airport (PDX) is located inside the terminal on the lower level, directly across from baggage claim. National shares this space with affiliate brands Alamo and Enterprise in a consolidated on-site Rental Car Centre at 7240 NE Airport Way, Portland, OR 97218.

No shuttle is required. After collecting your bags, proceed to the lower level and follow the car hire signs to the counter. Emerald Club members can bypass the counter entirely and proceed directly to the Emerald Aisle to choose their vehicle.

Counter hours at the Portland PDX location run from approximately 5:00 AM to 1:00 AM. After-hours returns are available 24 hours a day with a staffed drop until 11:00 PM and a key drop available at all times.

Plan for roughly 30 to 60 minutes from the moment you land to driving away, including baggage claim (10 to 20 minutes), counter processing (10 to 20 minutes), and vehicle pickup (5 to 10 minutes).

Yes, after-hours returns are available for National car hire at Portland International Airport (PDX).

The return lot is located at 7240 NE Airport Way, Portland. If you return outside staffed hours, park the vehicle in the designated return area and use the key drop, which is accessible 24 hours a day. Staffed drop service is available until 11:00 PM.

• Park in the marked National return bay in the consolidated Rental Car Centre
• Note any pre-existing damage and keep your hire agreement paperwork
• Drop the keys in the designated key drop box
• Take a photo of the fuel gauge and odometer before leaving the vehicle

Keep your final fuel receipt and any paperwork until you receive your closing invoice. If unexpected charges appear after return, the documentation will help resolve any dispute. For city centre National locations in Portland, after-hours key drop details are not confirmed, so plan to return during business hours if picking up downtown.

Yes, renting from National car hire at Portland International Airport (PDX) includes several mandatory local fees on top of your base rate.

• Airport Concession Recovery Fee (ACRF): approximately 12% of the base hire rate
• Customer Facility Charge (CFC): approximately GBP 4.50 per hire day
• Oregon state hire tax: approximately 10%
• Multnomah County tax: approximately 7%

Combined, these surcharges can add 20% to 30% to the base rate shown before taxes. These are standard Portland PDX airport fees applied by National and all other hire brands operating at the airport.

If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply. Always review your itemised hire agreement at the counter before signing to confirm the charges match your booking.

Portland itself does not have city-centre toll roads, but toll roads exist in Oregon and neighbouring states that you may encounter during your National hire trip.

National car hire's toll programme is called TollPass. If you use a toll road in your Portland hire vehicle, the following applies:

• TollPass service fee: US$3.95 per day on days you use a toll road (capped at US$19.75 per hire period)
• Actual toll amounts are charged on top of the daily service fee
• No service fee is charged on days when you do not use a toll road
• Charges are billed to the credit card on file and may appear 4 to 6 weeks after the hire ends

If you drive through a cashless toll lane without enrolling in the National TollPass programme, the hire company will still receive a notice and charge your card for the toll plus an administrative fee.

All bookings include Tolls Cashback from Hola Car Rentals: you can recover up to 5% of your total booking value for tolls paid during your Portland hire. Submit your toll receipts and hire agreement to [email protected] within 30 days of returning the vehicle to claim your refund.

To pick up your National car hire in Portland, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with photo (must be original and physical; digital copies are not accepted)
• A major credit card in the main driver’s name with the name printed on the card, for the security deposit hold
• Passport or valid government-issued photo ID (recommended for international visitors)
• Your booking confirmation or printed voucher

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. For licences in other non-English languages, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original licence.

At the Portland PDX National counter, foreign licences are accepted when valid and unexpired. Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; no digital versions are accepted at the Portland National counter.

Yes, Portland has several local driving rules and road layouts that can surprise drivers unfamiliar with the city, and they are worth knowing before picking up your National hire vehicle.

• Downtown Portland uses a compact 200 by 200 foot block grid with extensive one-way streets forming couplets. Navigation apps are strongly recommended to avoid wrong-way turns.
• Oregon state law permits left turns on red onto one-way streets, which is different from most U.S. states where only right turns on red are allowed. Watch for this especially in downtown Portland.
• Some streets have alternating one-way blocks over short segments, with contraflow bike lanes protected by concrete barriers. These can be confusing if you expect consistent traffic flow.
• Certain neighbourhood blocks are unpaved and maintained by adjacent property owners rather than the city. These gravel patches can appear without warning in otherwise urban areas.
• Portland has a strong cycling culture. Several streets have had car lanes converted to wide bike lanes, and pedestrians have strong right-of-way throughout the city.

Using a GPS or navigation app is highly recommended when driving your National hire vehicle in Portland to manage one-way patterns and bike infrastructure in real time.

Yes, a physical major credit card in the main driver’s name is required to pick up your National hire in Portland.

The credit card is used to place a temporary security hold (deposit) on your account at the time of pickup. For standard vehicles at Portland locations, this hold is typically in the range of US$300 to US$400, though the exact amount is set by National at the counter and may vary by vehicle class.

• The card must be physical (no digital wallets, virtual cards, or single-use card numbers)
• The driver’s name must be printed on the card
• Debit cards and prepaid cards are not accepted for the security hold
• The hold reduces your available credit until released after return, which can take up to 15 business days depending on your bank

Even if you prepaid your Portland booking online, you must still present a physical credit card at the National counter for the deposit. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, you can add an additional driver to your National hire in Portland, but the additional driver must be present at the counter at the time of pickup.

For National hire, the additional driver fee is US$15 per day plus applicable taxes. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

• The additional driver must appear in person at the Portland National counter with a valid driver’s licence
• They must meet the same age and document requirements as the main driver
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is also required

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW/LDW. If someone drives the Portland hire who is not named on the contract, coverage may be voided. If you need to add a driver after pickup, visit a National branch to update the agreement in person.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident during your National hire trip in Portland or the surrounding Oregon region.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is designed for travellers renting abroad and does not apply to residents of the United Kingdom or Canada. If you are a UK or Canadian resident picking up your National hire in Portland, this benefit does not apply to you.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your booking confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the hire vehicle or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your Portland reservation.

The minimum age to hire a car from National in Portland without a young-driver surcharge is 25 years old.

Drivers aged 21 to 24 can hire from National in Portland but will be charged a daily young-renter surcharge on top of the base rate. This fee is set by National at the counter and varies by location and vehicle class.

• Drivers under 25 are typically restricted from hiring premium, luxury, full-size SUV, minivan, and convertible vehicle classes
• Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24
• The young-renter surcharge for National in Portland is GBP 15 per day (the same daily rate as the additional driver fee for this brand)

Oregon is not one of the states (like New York or Michigan) that legally requires hire companies to hire to drivers aged 18 and older, so the standard National policy of 21 as the minimum age applies in Portland. Drivers under 21 cannot hire from National at Portland locations. If you are between 21 and 24, budget for the daily surcharge when comparing rates for your Portland trip.

National hire in Portland follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Portland lot
• Refuel within approximately 10 miles of the return location at PDX (7240 NE Airport Way) so the gauge does not drop before you arrive
• Keep your final fuel receipt with the date, time, and station address

Oregon has no state sales tax on fuel, which typically makes Portland-area fuel prices GBP 0.08 to GBP 0.16 per litre lower than the National average. Note that self-serve fuel is restricted in parts of Oregon, though Portland metro area stations generally allow self-service.

If you return the National vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Returning the car full is always the most cost-effective option.

Yes, one-way hires with National are possible, but a drop-off fee may apply depending on your return location relative to Portland.

The drop-off fee is route-specific and varies based on the distance between Portland and your return city, the vehicle class, and the season. Common patterns include:

• Returning to another location within the same Portland metropolitan area: often no drop-off fee
• Returning to a different Oregon city or a neighbouring state: a drop-off fee typically applies
• Long-distance or cross-country returns: higher fees or restrictions may apply

During the booking process, any applicable drop-off fee for your National hire will be shown on the rate details page under the section labelled as payable at destination. This fee cannot be pre-paid and is collected by National at the counter in Portland or at the return location.

If you need to change your return location after booking, contact support before your pickup date, as mid-hire route changes must be approved by the partner and may result in a higher fee or limited availability. Always confirm the drop-off fee on your booking confirmation before picking up your Portland vehicle.

The insurance and protection options available with your National hire in Portland depend on the rate plan selected at booking. It is important to understand what each coverage type does before arriving at the Portland counter.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Portland hire. Some UK states require a minimum level of liability; Oregon renters should confirm whether this is included or needs to be added.
• CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings.

Only drivers named on the National hire agreement in Portland are covered by these protections. If someone not listed on the contract drives the vehicle, cover may be voided. Review your booking confirmation carefully to confirm which protections are included in your rate before arriving at the Portland National counter.