National Car Hire
in Nashville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nashville.

No. With Hola Car Rentals, all costs and charges for your booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Nashville International Airport is located inside the consolidated Rental Car Centre at 1 Terminal Dr, Nashville, TN 37214. This facility brings all major hire brands, including National, together in one building.

After collecting your baggage at BNA, head to the ground transportation level below baggage claim. From there you can walk directly to the Rental Car Centre or take a short dedicated shuttle. Once inside, follow signage to the National counter to present your documents, collect your hire agreement, and receive your keys.

National also offers self-service kiosks at the BNA location, which can speed up the process if you are an Emerald Club member. Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name to complete the pickup without delays.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so driving your National hire car in and around Nashville will not generate any toll charges.

This means you do not need to worry about transponder programmes, cashless toll lanes, or toll-related administrative fees during your time in Nashville. Common routes such as I-40, I-65, and I-24 are all free to use.

If your trip takes you beyond Tennessee into neighbouring states that do have tolls, your National hire vehicle will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day, depending on the partner and location) or pay per use, with actual toll amounts plus processing fees billed to your card after the hire ends.

Keep any toll receipts from out-of-state driving, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for tolls paid during the hire period.

To pick up your National hire car in Nashville, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or travel tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required by National at the Nashville counter.

The IDP is a translation document only and is never valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; digital versions on a phone or tablet are not accepted at the Nashville pickup counter.

Yes, all Hola Car Rentals bookings, including National rentals in Nashville, include Tolls Cashback, which refunds up to 5% of your total booking value for tolls paid during the hire period.

Because Tennessee has no toll roads, most Nashville driving will not generate toll charges. However, if your National hire takes you into a neighbouring state with tolls, you can claim cashback on those costs.

To claim, email [email protected] within 30 days of returning the vehicle. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Nashville National counter
• A receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts and act promptly after returning your National car in Nashville.

When you pick up your National hire in Nashville, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and National's specific policy at the Nashville location.

Important points to keep in mind:

• The hold is a temporary authorisation, not a charge, but it reduces your available credit until your bank releases it after the hire ends
• Only a major credit card with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit
• Premium or speciality vehicles may require a higher hold amount
• After returning the National vehicle in Nashville, the hold is released, but your bank may take up to 15 business days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Nashville has introduced several diverging diamond interchanges (DDIs) on its highway network, and these can be disorientating for drivers who are unfamiliar with them, including those picking up a National hire car at BNA for the first time.

In a DDI, traffic briefly crosses to the left side of the road over the overpass before returning to the right. The crossover is guided by traffic signals and lane dividers, but the temporary left-side movement is unexpected if you have never encountered this design. Nashville examples include the I-40 and Donelson Pike interchange near the airport (Exit 216), which is being rebuilt as a DDI, and the I-24 Exit 60 at Hickory Hollow.

Tips for National hire drivers navigating Nashville DDIs:

• Follow the lane markings and traffic signals carefully; do not attempt to turn left where the design eliminates left turns
• Reduce speed when entering the crossover section
• Use your GPS or navigation app, as the unusual layout can make exits feel counterintuitive
• Allow extra time near the airport interchange when returning your National vehicle to BNA

These interchanges are now common across Nashville, so familiarising yourself with the concept before driving will make your hire experience smoother.

Yes, you can add an additional driver to your National hire in Nashville, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals bookings include one additional driver free of charge; check your confirmation for the line that reads "Additional driver free of charge" to see if this applies to your Nashville booking.

Requirements for adding a driver at the Nashville National counter:

• The additional driver must be present at pickup and show a valid driver’s licence
• They must meet the minimum age requirements (25 or older to avoid a young-driver surcharge in most cases)
• If their licence uses a non-Latin alphabet, they will also need an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Nashville, cover may be void and additional charges could apply.

Most Hola Car Rentals bookings, including National hires in Nashville, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on a Nashville highway, a flight cancellation on your way to BNA, or baggage lost by the airline.

Core benefits typically include:

• Travel and medical insurance coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this benefit. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Nashville hire.

National hire cars in Nashville follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel experience in Nashville:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the BNA Rental Car Centre at 1 Terminal Dr before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the National vehicle in Nashville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Tennessee has no unique fuel surcharges, so standard Full-to-Full rules apply. Returning the car full is always the most cost-effective option.

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting a National car in Nashville. For National, Alamo, and Enterprise, this fee is US$15 per day plus applicable taxes, paid at the counter.

Key rules for young drivers renting in Nashville:

• The minimum age to rent with National in Tennessee is generally 21; drivers aged 21 to 24 may rent but will pay the daily surcharge
• Certain vehicle classes such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to drivers aged 25 and older
• Economy, compact, and intermediate categories are usually available to younger renters
• A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age

The Avis and Budget underage fee exception for Latin American and Caribbean travellers does not apply to National hires in Nashville. If you are 21 to 24 and booking a National vehicle at BNA, budget for the daily surcharge and select an eligible vehicle class during the booking process to avoid issues at the counter.

Yes, one-way hires are possible with National, allowing you to pick up in Nashville and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, distance, and vehicle class.

How the fee works:

• Same-city returns (for example, BNA airport to a Nashville downtown location) often carry no drop-off fee
• Returns to a different city or state typically incur a one-way fee that varies by route and car class
• Cross-country or remote drop-off points may carry higher fees or may not be permitted at all

During the Hola Car Rentals booking process, any applicable drop-off fee for your Nashville National hire will be displayed on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is settled directly with National at the counter.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Always confirm the fee shown on your booking confirmation matches what National presents at the Nashville pickup counter, and contact support if there is a discrepancy.

When renting a National hire in Nashville, two main types of coverages are worth understanding before you arrive at the BNA counter.

Collision Damage Waiver (CDW/LDW) covers damage to the National hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Nashville. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your National hire for full protection on Nashville roads and Tennessee highways.

Additional options available at the National counter in Nashville include:

• Personal Accident Insurance (PAI) for your own injuries
• Personal Effects Coverage (PEC) for belongings inside the vehicle
• Premium Roadside Assistance for extended breakdown support

Review your Hola Car Rentals confirmation before arriving at the Nashville National counter to confirm which coverages are already included in your rate and which are optional extras.

No, queue jump lanes in Nashville are reserved for buses and your National hire car cannot legally use them.

Nashville has introduced dedicated bus-priority lanes on certain arterial roads, such as Murfreesboro Pike in Antioch, as part of the city's 2025 "Choose How You Move" transit plan. These lanes are marked "Buses Only" and are designed to allow buses to move ahead of general traffic at intersections. While some lanes permit right turns by regular vehicles, driving in the bus-only section itself is not allowed and can result in a traffic fine.

For National hire drivers in Nashville, this is an important distinction because these lanes are relatively new and not yet common in most U.S. cities, making them easy to misread, especially when navigating unfamiliar roads after arriving at BNA.

Practical tips:

• Watch for "Buses Only" markings on the pavement and signage at intersections
• Do not enter the lane unless a sign explicitly permits right turns for all vehicles
• Use your GPS or navigation app, as the unusual layout can make exits feel counterintuitive
• Any traffic fines incurred during your Nashville National hire are your responsibility and are not covered by CDW/LDW or any hire insurance