National Car Hire
in Tennessee

Hola Car Rentals is the only premium partner of the top car hire brands operating in Tennessee, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Tennessee.

No. With Hola Car Rentals, all costs and charges for your booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so drivers renting from National in Tennessee will not encounter any toll charges during their trip.

This means you do not need to enrol in any transponder programme, and no toll-related administrative fees will be billed to your credit card after the hire ends. Common routes such as I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, are completely toll-free.

Tennessee also has no congestion charges or emissions-zone fees of any kind, so you can drive freely throughout the state without worrying about those costs.

If your itinerary takes you beyond Tennessee into neighbouring states that do have tolls, your National hire vehicle will include an electronic toll device. In that case, you can choose an unlimited toll package at the counter (typically GBP 11 to GBP 25 per day, depending on location) or pay per use, with actual toll charges plus administrative fees billed after the hire.

National Car Rental operates exclusively at airport locations in Tennessee, with no confirmed centre or off-airport branches in the state. There are five National locations across Tennessee, each situated at a major airport:

• Nashville International Airport (BNA), 1 Terminal Dr, Nashville, TN 37214
• Memphis International Airport (MEM), 2495 Winchester Rd, Memphis, TN 38116
• Knoxville McGhee Tyson Airport (TYS), Alcoa, TN
• Chattanooga Metropolitan Airport (CHA), 1001 Airport Rd Ste 20, Chattanooga, TN 37421
• Tri-Cities Regional Airport (TRI), 2525 Highway 75, Blountville, TN 37617

At each location, follow the car hire signage from the terminal to reach the National counter. If you see references to a centre in downtown Nashville or downtown Memphis on third-party sites, those links redirect to the respective airport counters.

After-hours vehicle return is confirmed available at TRI; park and lock the vehicle, then use the designated key-drop process. For other Tennessee airports, check your hire agreement for specific after-hours instructions.

To collect your National hire car at any Tennessee airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued to non-UK licence holders inside the United Kingdom.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the National counter in Tennessee.

Yes, all bookings made through Hola Car Rentals, including National rentals in Tennessee, include Tolls Cashback of up to 5% of your total booking value for any tolls paid during the hire period.

Because Tennessee itself has no toll roads, this benefit is most relevant if your trip takes you into neighbouring states that do charge tolls, such as driving into Georgia, North Carolina, or other regions with active toll systems.

To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the National counter
• A receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is GBP 500, the cap is GBP 25. Approved refunds are issued to your original payment method within 7 to 10 working days. Submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required at every National location in Tennessee to cover the authorisation hold at pick-up.

The hold is a temporary authorisation placed on your card, not an immediate charge, but it reduces your available credit until the bank releases it after the hire ends. Typical holds for standard vehicles in the United Kingdom range from GBP 300 to GBP 400, though the exact amount varies by vehicle class, location, and season. National’s Tennessee airport counters set the final hold amount.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must be physically present, not a digital wallet or phone-based payment
• The name on the card must match the main driver’s name on the hire agreement

Even if you prepay your booking in full, you must still present a qualifying credit card at the National counter in Tennessee. After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release. Bringing a backup credit card is strongly recommended in case your primary card is declined.

The minimum age to hire from National in Tennessee without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee for drivers under 25 is GBP 15 per day plus applicable taxes, paid at the Tennessee airport counter. This fee is separate from the base hire rate.

Drivers under 25 hiring in Tennessee are also restricted from certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for drivers aged 25 and older. Eligible classes for younger drivers generally include economy, compact, intermediate, and compact SUV vehicles.

• Minimum age: 21 (with young-renter surcharge)
• No surcharge: 25 and older
• Young-renter daily fee at National: GBP 15 per day plus taxes
• Vehicle class restrictions apply for drivers under 25

Tennessee does not have a state law requiring rentals to drivers aged 18 to 20, unlike New York or Michigan, so the standard National policy of 21 as the minimum applies at all Tennessee airport locations.

National hires in Tennessee follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Tennessee airport.

When returning the vehicle, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Return the car full to pay GBP 0 in fuel charges
• If you return below full, National will charge a fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee
• For after-hours returns at locations such as TRI in Blountville, leave the receipt in the key envelope and keep a photo of the full gauge

If the vehicle was not full at pick-up, ask the National agent to record the exact starting level on the agreement and return it at that same level. Using the wrong fuel type is not covered by the fuel policy and may generate additional charges.

Most bookings made through Hola Car Rentals, including National hires in Tennessee, include travel assistance and medical coverage provided by Terrawind Global Protection at no extra cost.

This benefit is particularly useful if you experience an unexpected medical situation while driving through Tennessee, such as an accident on a rural highway or a medical emergency far from a major city. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to travellers who are not residents of the United Kingdom or Canada. UK and Canadian residents do not qualify for this benefit. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Tennessee hire.

Yes, you can add an additional driver to your National hire in Tennessee, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise hires, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

To add a driver at the Tennessee airport counter:

• The additional driver must be physically present at pick-up
• They must present a valid driver’s licence and any required ID
• If their licence is not in a Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW and liability cover. If someone drives the vehicle in Tennessee without being named on the contract, those protections may be void and additional charges could apply.

Age rules also apply to additional drivers. The additional driver must meet the minimum age requirements for Tennessee, and a young-renter surcharge may apply if they are under 25. If you need to add a driver after pick-up, visit a National branch to update the agreement, as phone or chat requests are generally not sufficient.

When hiring from National in Tennessee, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Tennessee. In the United Kingdom, not all states require hire companies to include state-minimum liability cover by default. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your National booking to ensure you are protected on Tennessee roads.

• CDW/LDW: covers the National vehicle you are driving
• LIS/ALI/SLI: covers third parties you may injure or whose property you may damage
• These are separate protections and both are recommended

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC). Review your booking confirmation to confirm which coverages are included in your Tennessee rate before arriving at the National counter.

Early pick-up at National locations in Tennessee is subject to availability at the time you arrive. There is no guarantee that the vehicle or counter will be ready before your scheduled pick-up time.

If you arrive earlier than your booked time at a Tennessee airport such as BNA in Nashville or MEM in Memphis, you can ask the National counter agent whether early pick-up is possible. If the vehicle is available and the counter is open, they may accommodate the request, but the hire period and pricing may be recalculated from the earlier start time.

• Early pick-up is not guaranteed and depends on fleet availability at the specific Tennessee location
• Repricing may apply if the pick-up time changes
• Counter hours at Tennessee airports vary, so confirm that the National desk will be open at your intended arrival time

If your flight arrives ahead of schedule, National will generally hold your reservation for up to 24 hours from the original pick-up time. If your delay or early arrival falls outside that window, contact support as soon as possible. For after-hours situations at locations such as TRI in Blountville, Tennessee, check your hire agreement for specific instructions, as after-hours pick-up may not be available at all National Tennessee locations.

Yes, one-way hires are possible with National in Tennessee, allowing you to pick up in one city and return the vehicle at a different location, but a drop-off fee may apply depending on the route.

National operates at five Tennessee airports: Nashville (BNA), Memphis (MEM), Knoxville (TYS), Chattanooga (CHA), and Blountville Tri-Cities (TRI). One-way hires between these locations, or between a Tennessee airport and a city in another state, are subject to a route-specific drop-off fee set by National.

• The drop-off fee is shown during the booking process under the "To pay at destination" section
• The fee varies by route, distance, vehicle class, and season
• It is not included in the prepaid rate and must be paid at the counter
• Cross-state one-way hires from Tennessee to another state may carry higher fees or restrictions depending on National's policies

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or change. Always confirm the drop-off fee shown on your booking confirmation matches what the National counter presents at pick-up in Tennessee. If an undisclosed fee appears, keep all paperwork and contact support after the hire is complete.

If you return your National hire car in Tennessee after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.

If you exceed the grace period at a Tennessee National location such as BNA in Nashville or MEM in Memphis, you may be charged for additional time, which could be billed as extra hours or an additional full hire day, plus any applicable late fees set by National.

• Grace period: approximately 30 minutes (not guaranteed at all Tennessee locations)
• Charges after the grace period: extra hours or a full additional day, plus potential late fees
• Local meal breaks or reduced counter hours at smaller Tennessee airports may affect the return process

If you know you will be returning the vehicle late, contact the National location directly or extend your hire in advance to avoid unexpected charges. For after-hours returns at locations such as TRI in Blountville, Tennessee, park and lock the vehicle, drop the keys in the designated box, and keep a photo of the fuel gauge and odometer as evidence.

Note that any charges applied after the hire ends, including late fees or additional day charges, are separate from your prepaid booking total and will be billed to the credit card on file with National.