Aluguel de Carros National
em Tennessee

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Tennessee, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Tennessee.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Tennessee são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Tennessee cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so drivers renting from National in Tennessee will not encounter any toll charges during their trip.

This means you do not need to enroll in any transponder program, and no toll-related administrative fees will be billed to your credit card after the rental ends. Common routes such as I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, are completely toll-free.

Tennessee also has no congestion charges or emissions-zone fees of any kind, so you can drive freely throughout the state without worrying about those costs.

If your itinerary takes you beyond Tennessee into neighboring states that do have tolls, your National rental vehicle will include an electronic toll device. In that case, you can choose an unlimited toll package at the counter (typically US$11 to US$25 per day, depending on location) or pay per use, with actual toll charges plus administrative fees billed after the rental.

National Car Rental operates exclusively at airport locations in Tennessee, with no confirmed downtown or off-airport branches in the state. There are five National locations across Tennessee, each situated at a major airport:

• Nashville International Airport (BNA), 1 Terminal Dr, Nashville, TN 37214
• Memphis International Airport (MEM), 2495 Winchester Rd, Memphis, TN 38116
• Knoxville McGhee Tyson Airport (TYS), Alcoa, TN
• Chattanooga Metropolitan Airport (CHA), 1001 Airport Rd Ste 20, Chattanooga, TN 37421
• Tri-Cities Regional Airport (TRI), 2525 Highway 75, Blountville, TN 37617

At each location, follow the car rental signage from the terminal to reach the National counter. If you see references to a downtown Nashville or downtown Memphis National location on third-party sites, those links redirect to the respective airport counters.

After-hours vehicle return is confirmed available at TRI; park and lock the vehicle, then use the designated key-drop process. For other Tennessee airports, check your rental agreement for specific after-hours instructions.

To collect your National rental car at any Tennessee airport, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name (not a digital copy)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and cannot be used without your original license. Obtain it in your home country before traveling, as it cannot be issued to non-US license holders inside the United States.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the National counter in Tennessee.

Yes, all bookings made through Hola Car Rentals, including National rentals in Tennessee, include Tolls Cashback of up to 5% of your total booking value for any tolls paid during the rental period.

Because Tennessee itself has no toll roads, this benefit is most relevant if your trip takes you into neighboring states that do charge tolls, such as driving into Georgia, North Carolina, or other regions with active toll systems.

To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the rental agreement signed at the National counter
• A receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. Approved refunds are issued to your original payment method within 7 to 10 business days. Submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver's name, with the driver's name printed on the card, is required at every National location in Tennessee to cover the security deposit hold at pick-up.

The hold is a temporary authorization placed on your card, not an immediate charge, but it reduces your available credit until the bank releases it after the rental ends. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount varies by vehicle class, location, and season. National's Tennessee airport counters set the final hold amount.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must be physically present, not a digital wallet or phone-based payment
• The name on the card must match the main driver's name on the rental agreement

Even if you prepaid your booking in full, you must still present a qualifying credit card at the National counter in Tennessee. After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release. Bringing a backup credit card is strongly recommended in case your primary card is declined.

The minimum age to rent from National in Tennessee without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee for renters under 25 is US$15 per day plus applicable taxes, paid at the Tennessee airport counter. This fee is separate from the base rental rate.

Drivers under 25 renting in Tennessee are also restricted from certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Eligible classes for younger drivers generally include economy, compact, intermediate, and compact SUV vehicles.

• Minimum age: 21 (with young-renter surcharge)
• No surcharge: 25 and older
• Young-renter daily fee at National: US$15 per day plus taxes
• Vehicle class restrictions apply for drivers under 25

Tennessee does not have a state law requiring rentals to drivers aged 18 to 20, unlike New York or Michigan, so the standard National policy of 21 as the minimum applies at all Tennessee airport locations.

National rentals in Tennessee follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Tennessee airport.

When returning the vehicle, refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Return the car full to pay US$0 in fuel charges
• If you return below full, National will charge a fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a refueling service fee
• For after-hours returns at locations such as TRI in Blountville, leave the receipt in the key envelope and keep a photo of the full gauge

If the vehicle was not full at pick-up, ask the National agent to record the exact starting level on the agreement and return it at that same level. Using the wrong fuel type is not covered by the fuel policy and may generate additional charges.

Most bookings made through Hola Car Rentals, including National rentals in Tennessee, include travel assistance and medical coverage provided by Terrawind Global Protection at no extra cost.

This benefit is particularly useful if you experience an unexpected medical situation while driving through Tennessee, such as an accident on a rural highway or a medical emergency far from a major city. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this benefit. It also does not cover damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Tennessee rental.

Yes, you can add an additional driver to your National rental in Tennessee, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise rentals, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

To add a driver at the Tennessee airport counter:

• The additional driver must be physically present at pick-up
• They must present a valid driver's license and any required ID
• If their license is not in a Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the National rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the vehicle in Tennessee without being named on the contract, those protections may be void and additional charges could apply.

Age rules also apply to additional drivers. The additional driver must meet the minimum age requirements for Tennessee, and a young-renter surcharge may apply if they are under 25. If you need to add a driver after pick-up, visit a National branch to update the agreement, as phone or chat requests are generally not sufficient.

When renting from National in Tennessee, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Tennessee. In the United States, not all states require rental companies to include state-minimum liability coverage by default. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your National booking to ensure you are protected on Tennessee roads.

• CDW/LDW: covers the National vehicle you are driving
• LIS/ALI/SLI: covers third parties you may injure or whose property you may damage
• These are separate protections and both are recommended

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC). Review your booking confirmation to confirm which coverages are included in your Tennessee rate before arriving at the National counter.

Early pick-up at National locations in Tennessee is based on availability at the time you arrive. There is no guarantee that the vehicle or counter will be ready before your scheduled pick-up time.

If you arrive earlier than your booked time at a Tennessee airport such as BNA in Nashville or MEM in Memphis, you can ask the National counter agent whether early pick-up is possible. If the vehicle is available and the counter is open, they may accommodate the request, but the rental period and pricing may be recalculated from the earlier start time.

• Early pick-up is not guaranteed and depends on fleet availability at the specific Tennessee location
• Repricing may apply if the pick-up time changes
• Counter hours at Tennessee airports vary, so confirm that the National desk will be open at your intended arrival time

If your flight arrives ahead of schedule, National will generally hold your reservation for up to 24 hours from the original pick-up time. If your delay or early arrival falls outside that window, contact support as soon as possible. For after-hours situations at locations such as TRI in Blountville, Tennessee, check your rental agreement for specific instructions, as after-hours pick-up may not be available at all National Tennessee locations.

Yes, one-way rentals are possible with National in Tennessee, allowing you to pick up in one city and return the vehicle at a different location, but a drop-off fee may apply depending on the route.

National operates at five Tennessee airports: Nashville (BNA), Memphis (MEM), Knoxville (TYS), Chattanooga (CHA), and Blountville Tri-Cities (TRI). One-way rentals between these locations, or between a Tennessee airport and a city in another state, are subject to a route-specific drop-off fee set by National.

• The drop-off fee is shown during the booking process under the "To pay at destination" section
• The fee varies by route, distance, vehicle class, and season
• It is not included in the prepaid rate and must be paid at the counter
• Cross-state one-way rentals from Tennessee to another state may carry higher fees or restrictions depending on National's policies

If you change your return location after booking, the rental will be repriced and the drop-off fee may increase or change. Always confirm the drop-off fee shown on your booking confirmation matches what the National counter presents at pick-up in Tennessee. If an undisclosed fee appears, keep all paperwork and contact support after the rental is complete.

If you return your National rental car in Tennessee after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.

If you exceed the grace period at a Tennessee National location such as BNA in Nashville or MEM in Memphis, you may be charged for additional time, which could be billed as extra hours or an additional full rental day, plus any applicable late fees set by National.

• Grace period: approximately 30 minutes (not guaranteed at all Tennessee locations)
• Charges after the grace period: extra hours or a full additional day, plus potential late fees
• Local meal breaks or reduced counter hours at smaller Tennessee airports may affect the return process

If you know you will be returning the vehicle late, contact the National location directly or extend your rental in advance to avoid unexpected charges. For after-hours returns at locations such as TRI in Blountville, Tennessee, park and lock the vehicle, drop the keys in the designated box, and keep a photo of the fuel gauge and odometer as evidence.

Note that any charges applied after the rental ends, including late fees or additional day charges, are separate from your prepaid booking total and will be billed to the credit card on file with National.