National Car Hire
in Mobile

Hola Car Rentals is the only premium partner of the top car hire brands operating in Mobile, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Mobile.

No. With Hola Car Rentals, all costs and charges for your booking in Mobile are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Mobile charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Hire counter is located inside the terminal at Mobile Regional Airport (MOB), 8400 Airport Blvd, Mobile, AL 36608. No shuttle or consolidated hire centre is required.

After landing, follow signs to baggage claim, then proceed directly to the National counter inside the terminal to complete your hire agreement and collect your keys. From there, it is a short walk to the vehicle lot. Most customers are driving away within 15 to 30 minutes of clearing baggage claim, and the process is even faster if you have completed online Accelerated Check-in before arriving in Mobile.

The National counter at Mobile Regional Airport operates Sunday through Saturday, 7:00 AM to 12:00 AM. After-hours vehicle return is available via a designated key drop box near the hire counter inside the airport.

The National Car Hire counter at Mobile Regional Airport (MOB) in Mobile, Alabama is open Sunday through Saturday, 7:00 AM to 12:00 AM (midnight).

If your flight arrives after midnight, the counter will be closed. However, after-hours vehicle return is available at the National key drop box located inside the airport near the hire counter, so you can drop off your car without waiting for staff.

If you are collecting after hours, plan your arrival during open hours or contact National in advance to confirm any after-hours pick-up arrangements. Keep in mind that hire companies will generally hold your Mobile reservation for up to 24 hours from the original pick-up time if you are delayed, so a late flight within that window should not cause you to lose your booking.

To collect your National Car Hire vehicle in Mobile, you must present the following at the counter:

• A valid, unexpired driver’s licence that includes a photograph (physical original only; digital licences are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation
• Round-trip flight or travel tickets if you are visiting Mobile from abroad

If your driver’s licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English languages that do use Latin letters, an IDP is strongly recommended as a translation aid but is not strictly required. The IDP is never a standalone document and must always be presented together with your original licence at the National counter in Mobile.

All documents must be physical. Digital or scanned copies will not be accepted.

Yes, all Hola Car Rentals bookings, including National Car Hire reservations in Mobile, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Alabama has several toll roads you may encounter when driving from Mobile to other parts of the state, including the Foley Beach Express Toll Bridge (US$2.75 for standard vehicles) and the Montgomery Expressway Bridge (US$1.50). Tolls on Alabama roads can be paid with cash, credit or debit card, or the Alabama Freedom Pass transponder.

To claim your Tolls Cashback after returning your National hire in Mobile:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the tolls paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

National Car Hire vehicles in Mobile come equipped with an electronic toll device. Alabama operates several toll roads managed through the Alabama Freedom Pass system, and tolls can be paid with cash, credit or debit card, or the Freedom Pass transponder at staffed booths.

At the National counter in Mobile, you will typically have two options:

• Purchase an unlimited toll package (approximately US$11 to US$25 per day depending on the partner programme) that covers all tolls for the hire period
• Decline the package and pay tolls manually or let the hire company bill actual tolls plus administrative processing fees to your card after the hire ends

Common Alabama toll costs for standard 2-axle vehicles include the Foley Beach Express Toll Bridge at US$2.75 and the Montgomery Expressway Bridge at US$1.50. Alabama does not have congestion charges or emissions zones.

If you plan to use a personal transponder in your Mobile hire, inform the National counter agent at pick-up and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges. Toll charges can appear on your card days or even weeks after you return the vehicle in Mobile.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your National Car Hire vehicle in Mobile. The card is used to place a temporary security hold, not a charge, on your available credit at the time of pick-up.

For standard vehicles at UK locations, the typical hold is approximately GBP 300 to GBP 400, though the exact amount is set by the National counter in Mobile and may vary by vehicle class or season.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold
• The card must be physically present at the counter; digital wallets alone are not sufficient
• The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release

Even if you have prepaid your booking, you must still present a physical major credit card at the National counter in Mobile at pick-up. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, you can add an additional driver to your National Car Hire reservation in Mobile, but the additional driver must be present at the counter at the time of pick-up with a valid driver’s licence.

For National, Alamo, and Enterprise, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra charge.

Requirements for any additional driver at the Mobile counter:

• Must be physically present at pick-up to show a valid driver’s licence and sign the hire agreement
• Must meet the same minimum age requirements as the main driver
• Must carry the same documents required for the main driver, including an IDP if their licence uses a non-Latin alphabet

Only drivers listed on the National hire agreement in Mobile are covered by the vehicle’s protections such as CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections and expose you to additional charges.

It depends on the language and alphabet of your home country driver’s licence when hiring from National Car Hire in Mobile.

• If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic/Russian), an International Driving Permit (IDP) is mandatory alongside your original licence at the Mobile counter
• If your licence is in a non-English language but uses Latin letters (for example, Spanish, German, or Portuguese), an IDP is strongly recommended as a translation aid but is not strictly required
• If your licence is in English, no IDP is needed

The IDP is a translation document only and is never valid on its own. You must always present it together with your original physical driver’s licence at the National counter in Mobile. The IDP cannot replace your licence under any circumstances.

Obtain your IDP in your home country before travelling to Mobile, as UK issuers such as AA do not issue IDPs to holders of non-UK licences.

Most Hola Car Rentals bookings, including National Car Hire reservations in Mobile, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving in or around Mobile.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your National hire in Mobile, contact Terrawind 24 hours a day, 7 days a week by calling +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your Mobile reservation.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring from National Car Hire in Mobile, Alabama.

In most UK locations, including Alabama, the standard minimum hire age is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. For National, the young-driver surcharge is GBP 15 per day plus applicable taxes, on top of the base hire rate.

Additional restrictions that apply to under-25 renters at the Mobile location:

• Many vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes
• Drivers under 21 are not eligible to hire in Alabama

The young-driver surcharge is paid at the National counter in Mobile and is not included in your prepaid booking total. Budget for this fee when planning your trip to Mobile if you are under 25.

Yes, after-hours vehicle return is available at Mobile Regional Airport for National Car Hire customers. If you are returning your vehicle after the counter closes at midnight, you can drop the keys in the designated National key drop box located inside the airport near the hire counter.

To ensure a smooth after-hours return in Mobile:

• Refuel the vehicle before arriving at the airport, ideally within 10 to 15 miles of the return location, to comply with the Full-to-Full fuel policy and avoid refuelling charges
• Take a photo of the fuel gauge and odometer before leaving the vehicle
• Place the keys and any paperwork in the correct National drop box (not another brand's box)
• Keep a photo of the drop box slot and your final fuel receipt as documentation

Note that after-hours returns at Mobile Regional Airport are processed the next business day when National staff are present. Any discrepancies in fuel level or vehicle condition noted at that time may result in post-hire charges to your card. Keeping photos and receipts protects you in those situations.

National Car Hire in Mobile uses a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at Mobile Regional Airport:

• At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of Mobile Regional Airport before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the National vehicle in Mobile with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. The Full-to-Full policy applies regardless of the starting level recorded, so always verify that level on the agreement at pick-up in Mobile.

Yes, one-way hires are possible with National Car Hire in Mobile, allowing you to pick up at Mobile Regional Airport and return the vehicle at a different location. However, a drop-off fee may apply depending on the route, distance, and vehicle class.

Key things to know about one-way hires from Mobile:

• The drop-off fee, if applicable, is shown during the booking process under the section labelled as the amount due at destination and will also appear on your booking confirmation
• Fees vary by route; short regional routes may carry a lower fee while long-distance or cross-state returns typically carry higher fees
• Some vehicle classes, particularly premium and speciality categories, may have higher repositioning fees or restrictions
• Cross-border one-way hires (for example, returning to Canada) are often restricted or require prior approval from National

If you need to change your drop-off location after booking your Mobile hire, contact support as soon as possible, since route changes can reprice the reservation and may affect availability. The drop-off fee is never included in All Inclusive rate plans and cannot be prepaid through Hola Car Rentals.