National Car Hire
in Alabama

Hola Car Rentals is the only premium partner of the top car hire brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alabama.

No. With Hola Car Rentals, all costs and charges for your booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Hire operates five locations in Alabama, all at major regional airports. There are no centre or off-airport National locations in the state.

• Birmingham-Shuttlesworth International Airport (BHM), 5900 Messer Airport Hwy, Birmingham, AL 35212
• Dothan Regional Airport, Dothan
• Huntsville International Airport, Huntsville
• Mobile Regional Airport (MOB), 8400 Airport Blvd, Mobile, AL 36608
• Montgomery Regional Airport, Montgomery

Because all National locations in Alabama are airport-based, plan to pick up and return your vehicle at the airport serving your destination city. If you are flying into Birmingham-Shuttlesworth, the National counter is located to the left upon entry into the parking garage, accessible from the lower level of the terminal.

At Birmingham-Shuttlesworth International Airport (BHM), the National Car Hire counter is located inside the parking garage, to the left upon entry. To reach it, walk from the lower level of the airport terminal across to the parking garage.

The National counter at BHM operates daily from 07:00 to 23:59. If you arrive outside those hours, an after-hours return option is available: lock the vehicle, then place your keys and hire jacket in the drop box located to the right of the front door at the hire counter inside the terminal.

Keep in mind that you remain responsible for the vehicle until the next business day when staff process the return. For the smoothest Alabama collection experience, bring your booking confirmation, a physical major credit card in the main driver's name, a valid driver's licence, and your passport or government-issued photo ID.

To collect a National Car Hire in Alabama, you must present the following physical documents at the counter:

• A valid, unexpired driver's licence with a photograph
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or travel itinerary showing a return date (required for international visitors)

If your driver's licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Alabama or at any other hire location.

Yes, all Hola Car Rentals bookings, including National Car Hire reservations in Alabama, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Alabama has several toll roads you may encounter, including the Montgomery Expressway Bridge (US$1.50), the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), and the Foley Beach Express Toll Bridge (US$2.75) for standard 2-axle vehicles. Alabama uses the Alabama Freedom Pass system, and tolls can be paid by transponder, credit or debit card, or cash at toll booths.

To claim your cashback after returning your National hire in Alabama, email [email protected] within 30 days of vehicle return and include:

• Your Hola Car Rentals booking confirmation
• A copy of the hire agreement signed at pickup
• A receipt or statement showing toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.

Alabama operates its toll roads through the Alabama Freedom Pass system, which is separate from National programmes like E-ZPass or SunPass. Drivers in Alabama can pay tolls using the Alabama Freedom Pass transponder, a credit or debit card, or cash at toll booths, so cashless-only constraints do not apply on Alabama roads.

The main toll roads you may encounter while driving a National hire in Alabama include:

• Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Foley Beach Express Toll Bridge (BEX): US$2.75

National hire vehicles in Alabama come equipped with an electronic toll device. At collection you can choose an unlimited toll package, typically priced between US$11 and US$25 per day depending on the location, or opt out and pay tolls manually. If you opt out and drive through a toll, the hire company will charge the toll amount plus administrative fees to your credit card after the hire ends. Review the hire agreement carefully before signing to understand which option applies to your Alabama hire.

Yes, a physical major credit card in the main driver's name, with the driver's name printed on the card, is required to collect a National Car Hire in Alabama. The counter will place a temporary security hold on the card at pickup.

For standard vehicles hired in the United States, including Alabama, the typical hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at National or any other partner counter in Alabama. Even if you prepaid your booking online, you must still present a physical credit card at pickup.

To avoid issues, bring a backup credit card in your name and notify your bank of your travel dates so the authorisation is not flagged as suspicious.

An International Driving Permit (IDP) is not always required to hire from National Car Hire in Alabama, but it depends on your licence.

If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory at the National counter in Alabama. Without it, the counter may refuse to complete the hire.

If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly required. However, carrying one alongside your original licence is always a good precaution, especially if your licence is not in English.

Important rules to remember:

• The IDP is a translation document only and must be presented together with your original licence
• The IDP is not a standalone licence and will not be accepted without the original
• Obtain your IDP in your home country before travelling to Alabama, as it cannot be issued to non-US licence holders in the United States

The minimum age to hire from National Car Hire in Alabama without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the counter.

For National, Alamo, and Enterprise, the additional driver fee for drivers under 25 is US$15 per day plus applicable taxes. Alabama does not have the same state-law exceptions as New York or Michigan, so the standard US policy applies.

Drivers under 25 hiring in Alabama are also restricted from certain vehicle classes. Categories typically limited to renters aged 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Economy, compact, and compact SUV classes are generally available to younger renters.

All standard requirements still apply regardless of age: a valid driver's licence, a physical major credit card in the main driver's name for the security deposit, and all required documents at the National counter in Alabama.

Yes, most Hola Car Rentals bookings, including National Car Hire reservations in Alabama, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident, such as a collision on an Alabama highway
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your National hire in Alabama, contact the Terrawind team 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your Alabama hire.

The insurance coverage included in your National Car Hire booking in Alabama depends on the rate plan you selected. It is important to review your booking confirmation carefully before arriving at the counter.

The two main types of coverage relevant to Alabama hires are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving the National hire in Alabama. Some US states require a minimum level of liability; always confirm whether it is included in your rate.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the hire vehicle itself. These are separate protections that work together.

Neither coverage includes your personal injuries (that requires PAI) or your personal belongings (that requires PEC). Optional add-ons such as child seats, GPS, or prepaid fuel are not part of any insurance coverage and are paid at the National counter in Alabama.

Yes, you can add an additional driver to your National Car Hire in Alabama, either at no cost if your rate includes it or for a daily fee if it does not.

For National, Alamo, and Enterprise hires in Alabama, the additional driver fee when not included in the rate is US$15 per day plus applicable taxes. Check your booking confirmation for the line that reads "Additional driver free of charge" to know whether the fee is already covered.

Requirements for adding a driver at the National counter in Alabama:

• The additional driver must be present at pickup and show a valid driver's licence
• If their licence uses a non-Latin alphabet, they must also present an IDP
• They must meet the minimum age requirements for Alabama hires
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives the National vehicle in Alabama without being named on the contract, coverage may be void and additional charges could apply.

National Car Hire in Alabama follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs at the end of your Alabama hire:

• Check the fuel gauge with the National agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return airport in Alabama so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the National vehicle in Alabama with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at Birmingham-Shuttlesworth Airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, one-way hires with National Car Hire in Alabama are possible, but a drop-off fee may apply depending on the route and vehicle class.

National operates five airport locations in Alabama: Birmingham, Dothan, Huntsville, Mobile, and Montgomery. Returning a vehicle to a different Alabama airport or to a location outside Alabama may trigger a one-way drop-off fee. The fee amount varies by route, distance, season, and vehicle category.

How to check whether a drop-off fee applies to your Alabama National hire:

• During booking, select your different return location and review the details page for a line labelled "Drop-Off Fee" under the "To pay at destination" section
• After booking, verify your confirmation shows the same fee
• At the National counter in Alabama, confirm the drop-off fee matches your confirmation before signing

Cross-border one-way hires, such as returning the vehicle outside the United States, may be restricted or carry higher fees. Always check the terms on your confirmation before finalising a one-way National hire in Alabama.