VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Huntsville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Huntsville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Huntsville.
Will I face unexpected charges at the National counter in Huntsville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Huntsville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Huntsville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Hire counter at Huntsville International Airport?
The National Car Hire counter at Huntsville International Airport (HSV) is located on the first level of the terminal, near Baggage Claim, at 1000 Glenn Hearn Blvd SW, Suite 109B, Huntsville, AL 35824. After collecting your luggage, proceed directly to the consolidated hire car area on that same level where National and other major brands share the facility.
No shuttle is required to reach the counter from the main terminal. The Huntsville airport is approximately 10 miles south-west of the centre of Huntsville, so plan your drive time accordingly once you leave the facility.
What are the opening hours for National Car Hire at Huntsville Airport?
The National Car Hire counter at Huntsville International Airport (HSV) operates daily from 7:00 AM to 11:59 PM. This extended schedule covers most arriving and departing flights at Huntsville, making it convenient for travellers on early-morning or late-night itineraries.
If your flight lands outside those hours, your booking will generally be held for up to 24 hours from the original pick-up time. If a delay pushes your arrival beyond that window, contact support as soon as possible to avoid losing your reservation.
After-hours vehicle returns are available at Huntsville International Airport, giving you flexibility for early-morning departures. Follow the key-drop instructions provided in your hire agreement and keep a photo of the fuel gauge and odometer before leaving the vehicle.
What documents do I need to collect my National Car Hire in Huntsville?
To collect your National Car Hire vehicle at Huntsville International Airport or any Huntsville location, bring the following physical documents:
- Original, unexpired driver’s licence (physical card, not digital)
- Passport or valid government-issued photo ID
- Major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies or photocopies are not accepted at the National counter in Huntsville.
Is there a young driver surcharge for National Car Hire in Huntsville?
Yes, drivers under 25 renting through National Car Hire in Huntsville may be subject to a young-driver surcharge at the counter. In the United Kingdom, the standard minimum age to hire without additional fees is 25, and National charges US$15 per day for drivers aged 21 to 24.
Additionally, certain vehicle classes are restricted to renters aged 25 and older at the Huntsville location. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically unavailable to under-25 drivers. Economy, compact, and intermediate classes are generally the available options for younger renters.
Alabama does not have a state law requiring rentals to drivers under 21, so the minimum age at the Huntsville National counter follows the partner’s standard policy. Always confirm the exact surcharge amount and eligible vehicle classes on your booking confirmation before arriving at the counter.
Are there toll roads near Huntsville, and how do they work with a National hire car?
Alabama has several toll roads, though none run directly through central Huntsville. If you drive beyond the city on your National Car Hire, you may encounter tolls on routes such as the Montgomery Expressway Bridge (US$1.50), the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), or the Foley Beach Express Toll Bridge (US$2.75 for standard vehicles). Alabama uses the Alabama Freedom Pass transponder system and also accepts cash and card at toll booths.
Your National hire vehicle at Huntsville comes equipped with an electronic toll device. At pick-up you can choose an unlimited toll package, typically priced between US$11 and US$25 per day depending on the location, or pay per use. If you opt out, National will bill each toll plus an administrative processing fee to your credit card after the hire ends.
Toll charges can appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your hire agreement and any toll receipts to reconcile charges.
Does my National Car Hire booking in Huntsville include Tolls Cashback?
Yes, all Hola Car Rentals bookings, including National Car Hire reservations in Huntsville, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.
If you drive on Alabama toll roads such as the Montgomery Expressway Bridge or the Tuscaloosa Bypass while using your Huntsville National hire, you can claim reimbursement after returning the vehicle. Here is how:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is the lesser of the actual tolls paid or 5% of your booking total, and is issued to the original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What credit card do I need for the security deposit at National Car Hire in Huntsville?
You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the National Car Hire counter in Huntsville. The card is used to place a temporary authorisation hold, not an immediate charge, for the security deposit.
For standard vehicles at UK locations, typical holds range from US$300 to US$400, though the exact amount is set by the National desk at Huntsville and may vary by vehicle class or hire duration.
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
- Even if you prepaid your booking online, a physical credit card is still required at pick-up
Notify your bank of your travel plans before arriving in Huntsville to prevent fraud blocks on the authorisation. Bringing a backup credit card in your name is also recommended in case your primary card is declined.
How does the fuel policy work for National Car Hire in Huntsville?
National Car Hire in Huntsville follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the gauge before leaving the Huntsville facility.
When returning the vehicle to Huntsville International Airport or any other National location, refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded level, National will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours returns at Huntsville Airport, leave the receipt in the key envelope and keep a photo of the full gauge as your record.
Can I add an additional driver to my National Car Hire reservation in Huntsville?
Yes, you can add an additional driver to your National Car Hire reservation in Huntsville, but the additional driver must be physically present at the counter at pick-up with a valid driver’s licence and any required identification.
For National in Huntsville, the additional driver fee is US$15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation to see whether one additional driver is listed as included at no extra charge.
- The additional driver must meet the same minimum age and document requirements as the main driver
- If the additional driver’s licence is not in a Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement at the Huntsville counter
Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the National vehicle in Huntsville may void cover and trigger additional charges.
What airport fees and taxes apply when hiring from National Car Hire at Huntsville Airport?
Hiring from National Car Hire at Huntsville International Airport (HSV) means your total cost includes several location-specific fees on top of the base rate. These are standard airport hire charges in Alabama and typically include:
- Customer Facility Charge (CFC): approximately US$4.50 per day
- Airport Concession Recovery Fee: generally 8% to 10% of the base rate
- City or state vehicle hire tax: up to 7% depending on the applicable local rate
The exact percentages for Huntsville are confirmed at the National counter and may vary by season or vehicle class. Your booking confirmation will indicate whether taxes and fees are included in your pre-paid rate or listed as amounts due at pick-up under the total to pay at destination section.
If your confirmation shows taxes and fees as included and the National desk in Huntsville charges them again, that situation may be covered by the No Extra Charges© guarantee. Keep your itemised hire agreement and contact support after the hire is complete.
Can I pick up a National hire car in Huntsville and return it to a different city?
Yes, one-way hires are possible with National Car Hire starting in Huntsville, but a drop-off fee may apply depending on the return location, distance, and vehicle class.
When booking, select a different return location and the system will display any applicable drop-off fee under the to pay at destination section before you confirm. Common patterns include:
- Huntsville to another Alabama city: a drop-off fee typically applies and varies by distance
- Huntsville to a different state: a drop-off fee usually applies and can be higher for longer routes
- Same-city airport to centre of Huntsville: often no drop-off fee
Cross-border one-way hires, such as returning the National vehicle outside the United Kingdom, are generally restricted or require prior authorisation. Always verify the terms on your confirmation before driving across state or National borders.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during the booking process. If the National counter in Huntsville charges a different amount than shown on your confirmation, keep all paperwork and contact support after the hire ends.
What driving rules in Huntsville should I know before collecting my National hire car?
Huntsville has a few local driving characteristics that can catch first-time visitors out when driving a National hire car in the area.
- Greenway crossings: Huntsville has an extensive and growing network of multi-use greenways, with nearly 30 miles planned across the city. Trails intersect roads such as Bailey Cove Road and Four Mile Post Road, and these crossings are treated as active transportation corridors, not just recreational paths. Watch for cyclists and pedestrians at marked intersections, especially in south Huntsville and research park areas.
- Major arterials: Highways such as I-565, Memorial Parkway, and University Drive have wide rights-of-way and high-volume interchanges. Transitions to smaller roads like Oakwood Avenue or Holmes Avenue can be confusing for drivers unfamiliar with the layout.
- Speed enforcement: School zones, pedestrian areas, and known speeding corridors are actively monitored. Huntsville does not rely heavily on automated red-light or speed cameras citywide, but enforcement on highways is consistent.
- Traffic cameras: Over 350 live camera feeds cover I-565, Memorial Parkway, and US-72, operated by ALDOT and Huntsville PD, focused on crash and incident response rather than photo enforcement.
Standard Alabama traffic laws apply throughout Huntsville. Always carry your National hire agreement and required documents when driving.
Does my National Car Hire in Huntsville include travel assistance?
Yes, most Hola Car Rentals bookings, including National Car Hire reservations in Huntsville, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.
If you are travelling to Huntsville from outside North America and experience an emergency while driving your National hire, such as a medical situation on I-565 or a breakdown on a remote stretch of highway, the coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance, call +1 888 980 9992 (toll-free, available 24 hours) or contact WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, your location in Huntsville, and a brief description of the situation ready when you call.
Check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
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