National Car Hire
in Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National counter at Miami International Airport (MIA) is located inside the Rental Car Centre (RCC) at 3900 NW 25th Street, not inside the terminal itself.

To reach it, follow these steps after collecting your baggage:

• Take the lift or escalator to Level 3 of the main terminal.
• Follow the purple and magenta signs for the MIA Mover and use the moving walkways towards the station, situated between the Dolphin and Flamingo car parks.
• Board the free MIA Mover train. The journey to the Rental Car Centre takes approximately 4 minutes.
• On arrival at the RCC, follow the National signage to the counter. Counter levels are above the vehicle bays.

Total time from baggage claim to the National counter is typically 10 to 15 minutes under normal conditions. The RCC operates 24 hours, but the National counter may have limited overnight hours, roughly 11 p.m. to 5 a.m. Confirm hours before a very late or early Miami arrival.

To collect your National hire car in Miami, you must present all documents in their original physical form. Digital copies or phone photos are not accepted at the counter.

• A valid driving licence in the main driver’s name (physical, unexpired).
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• A passport or valid government-issued photo ID (required for non-US residents visiting Miami).
• A major credit card with the main driver’s name printed on it, for the security deposit authorisation hold.
• Your booking confirmation showing the National reservation details.
• Round-trip flight or cruise tickets (required for visitors from outside the US).

Name mismatches between your licence, passport, and credit card are one of the most common reasons for delays at the Miami National counter. Ensure all names match before you travel.

Yes, a major credit card in the main driver’s name is required to hire from National in Miami. Debit cards and prepaid cards are not accepted for the security deposit authorisation hold.

At the Miami National counter, the card must be physical, with the driver’s name printed on it. Digital wallets, virtual cards, and single-use card numbers are not accepted.

A temporary authorisation hold is placed on your card at pickup. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class and National’s policy at the Miami location. Your available credit is reduced by that amount until the hold is released after you return the vehicle, which can take up to 15 working days depending on your bank.

It is advisable to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel to Miami to prevent fraud blocks on the authorisation.

Almost all toll roads in the Miami area are cashless, meaning there are no cash booths. Your National hire vehicle will include an electronic toll device or a plate-based billing system.

When collecting your National car in Miami, you typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your hire period. This is the simpler option if you plan to use expressways such as the Florida Turnpike or I-95 Express lanes regularly.
• Pay per use: if you decline the package, National will charge you the actual toll amount plus daily or administrative processing fees. These charges may appear on your card days or even weeks after you return the vehicle in Miami.

Common Miami-area toll roads include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in Miami range from approximately US$5 to US$20 depending on your route.

If you plan to use your own visitor toll pass, inform the National counter agent at pickup so they can deactivate the vehicle’s default device and prevent duplicate charges.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Miami hire with National.

Miami's toll roads, including the Florida Turnpike and I-95 Express lanes, can add up to US$5 to US$20 per day depending on your route. The cashback benefit helps offset those costs.

To claim your refund after returning your National vehicle in Miami:

• Email [email protected] within 30 days of the vehicle’s return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the National counter, and a toll invoice or statement showing the charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Submissions received more than 30 days after return are not accepted.

Yes, hiring from National at Miami International Airport includes mandatory location-specific surcharges that do not apply at off-airport locations in Miami.

These charges typically include:

• Airport Concession Recovery Fee (ACRF): a percentage of the hire charges, required at the Miami airport location.
• Customer Facility Charge (CFC): a per-day or per-hire fee tied to the use of the Rental Car Centre facility.
• State and county hire taxes applicable throughout Florida.

These fees are separate from your prepaid rate and are listed under the total due at destination on your booking confirmation. If your confirmation shows taxes and fees as included, you should not be billed again at the National counter in Miami. If you are charged for items already marked as included, keep all paperwork and contact support after your hire ends.

Off-airport National locations in Miami, such as downtown or Miami Beach, do not carry the same airport concession fees, which can make them significantly cheaper for longer hires or premium vehicle classes.

The minimum age to hire from National in Miami without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the Miami National counter.

Additional restrictions apply to younger drivers in Miami:

• Most vehicle classes, including full-size saloons, SUVs, minivans, convertibles, and premium categories, are restricted to drivers aged 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
• The young-driver daily fee for National in Miami is approximately US$15 per day plus applicable taxes, payable at the counter.

Florida does not have a state law requiring rentals to drivers under 21, so the minimum age at the Miami National location is 21 for young drivers and 25 for surcharge-free rentals. Drivers under 21 are not eligible.

If you are aged 21 to 24 and from Latin America or the Caribbean, check your booking confirmation to see whether an underage fee waiver applies to your Avis or Budget rate. This exception does not apply to National hires in Miami.

Yes, you can add an additional driver to your National hire in Miami, either at no cost if your rate includes it or for a daily fee payable at the counter.

For National in Miami, the additional driver fee is approximately US$15 per day plus taxes when not included in your rate. Check your booking confirmation for the line that states additional driver free of charge to confirm whether it is covered.

Requirements for adding a driver at the Miami National counter:

• The additional driver must be present at pickup with a valid driving licence.
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirement for Miami hires (21 minimum, surcharge applies under 25).

Only drivers named on the hire agreement are covered by the vehicle’s protections. If someone drives the National vehicle in Miami without being listed on the contract, coverage may be void and additional charges could apply.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if an unexpected situation arises during your Miami hire with National, such as a medical emergency on the highway or a flight disruption before pickup.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This cover is designed for travellers visiting Miami from abroad and does not replace CDW or third-party liability cover for the National vehicle itself.

Important: this benefit does not apply to US or Canadian residents. If you are based in the United States or Canada, you do not qualify for this travel assistance.

To use the assistance during your Miami trip, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses where prior authorisation is required.

National hires in Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges at the Miami National return location:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Rental Car Centre.
• Refuel within approximately 10 miles of the Miami return location so the gauge does not drop before you arrive.
• Keep the final fuel receipt showing the date, time, and station address.

If you return the National vehicle in Miami below the recorded starting level, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than pump price, plus a refuelling service fee.

The Miami area has numerous petrol stations near the airport and along major expressways. Ask the National agent at pickup to recommend the closest station to the return location, or use a navigation app to find one on your way back.

Yes, a valid foreign driving licence is generally accepted at the National counter in Miami. However, the requirements depend on the alphabet your licence uses.

• If your licence is in a Latin (Roman) alphabet, such as Spanish, French, Portuguese, or German, you can typically present it directly at the Miami National counter alongside your passport.
• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), you must also carry an International Driving Permit (IDP). The IDP is a translation booklet and must be presented together with your original licence. It is not a standalone document.

The IDP must be obtained in your home country before travelling to Miami. US organisations such as AAA do not issue IDPs to non-US licence holders.

All documents presented at the National counter in Miami must be physical originals. Photocopies, scanned images, and phone photos are not accepted. Ensure the name on your licence matches the name on your credit card and passport to avoid delays at pickup.

Yes, one-way hires are available through National in Miami, but a drop-off fee may apply depending on your destination.

Key points to consider before booking a one-way hire from Miami:

• Routes between Miami and nearby airports, such as Miami (MIA) to Orlando (MCO), may not incur a drop-off fee due to the short distance and high fleet demand on that corridor.
• Longer routes between Miami and cities in other states typically carry a one-way fee that varies by distance, vehicle class, and season.
• Cross-border one-way hires, such as returning the National vehicle outside the United States, are often restricted or require prior approval.

The drop-off fee for your specific Miami route is shown during the booking process under the 'to pay at destination' section. It is not prepaid and is payable at the Miami counter upon pickup.

If you need to change your return location after booking, contact support before your pickup date. Mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

When hiring from National in Miami, two main types of cover are worth reviewing before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the National vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW and LDW do not cover damage you cause to other vehicles or persons.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Miami. Florida does not require all hire companies to include state-minimum liability in every hire, so cover levels can vary. Hola Car Rentals strongly recommends adding supplementary liability cover of up to US$300,000 for Miami hires.

Common exclusions to be aware of:

• Tires, wheels, and undercarriage damage are often not covered by standard CDW.
• Prohibited use such as off-road driving or driving under the influence voids cover.
• Only drivers named on the National hire agreement in Miami are covered.

Review your booking confirmation to confirm which protections are included in your rate before arriving at the Miami National counter.