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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 6 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 6 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 6 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 5 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 4 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 4 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 yesterday
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 yesterday
"Perfect!"
Graham Dopheide
Graham Dopheide
5 yesterday
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 21 hours ago
"Excellent price"

About hiring a car with National in Miami Beach

National's counter in Miami Beach is accessed through Miami International Airport (MIA), where all hire operations are consolidated at the MIA Rental Car Centre at 3900 NW 25th Street — not inside the main terminal. After collecting luggage, follow the signs to the MIA Mover, a free automated train that boards from the third level of the main terminal; the ride takes roughly four minutes, though walking to the station and reaching National's counter on the fourth level of the centre adds another 10 to 20 minutes. International arrivals should factor in immigration and customs time on top of that. Florida's expressways run on SunPass, a cashless electronic toll system — National activates its TollPass programme automatically if you use a cashless lane, charging a convenience fee of around US$4.95 per day a toll is incurred, capped at US$34.65 per hire period, plus the actual toll amounts. Fuel in the Miami area averages around US$4.07 per gallon; refill before returning to avoid the hire company's higher fuel service charge. National requires a credit card in the primary driver's name at pickup — no debit cards are accepted. The authorisation hold typically runs around US$400, rising to roughly US$850 for premium or luxury vehicle classes. Drivers under 25 may face an underage surcharge unless it is already included in the booked rate.

Best Car Rental Deals

4.5/ 5
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Frequently Asked Questions

What does my Hola Car Rentals booking with National in Miami Beach include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami Beach.

Will I face unexpected charges at the National counter in Miami Beach when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car hire counter at Miami Beach on Collins Avenue?

Yes, National has a Miami Beach location at 4332 Collins Avenue, Suite 104, between 43rd and 44th Streets. This is a city-centre branch separate from Miami International Airport.

If you are flying into Miami and prefer to pick up at the airport instead, National operates from the consolidated MIA Rental Car Centre, accessible via the MIA Mover rail system on the 3rd level of the terminal between the Dolphin and Flamingo garages. The MIA Mover takes you directly to the Rental Car Centre where National has a counter.

For the Collins Avenue Miami Beach branch, plan your arrival during counter hours and confirm the exact schedule on your booking confirmation, as hours can vary. After-hours returns at the Miami Beach location follow a key drop procedure: lock the vehicle and place the keys in the drop box near the main entrance. Responsibility transfers to National upon the next business day inspection.

How do toll roads work for a National hire car in Miami Beach?

Toll roads around Miami Beach are almost entirely cashless. When you pick up your National hire car in Miami Beach, the vehicle will already include an electronic toll device or a plate-based billing system.

At the National counter you will typically have two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day in Florida, covering all tolls during your hire
  • Pay per use: National charges the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes days or weeks after you return the car

Common toll roads you may encounter driving to and from Miami Beach include the Florida Turnpike and I-95 Express lanes. If you plan to use your own visitor toll pass, inform the National counter representative at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

If you opt out of the National toll programme and pay manually, note that cash toll booths are very limited in the Miami Beach area. Planning ahead and choosing one of the two options above is strongly recommended.

What documents do I need to pick up a National hire car in Miami Beach?

To collect your National hire car in Miami Beach, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

  • Valid, unexpired driver’s licence with a photograph (original physical card, not a digital version or temporary permit)
  • Passport or valid government-issued photo ID
  • Major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit authorisation hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All names across your documents should match. A mismatch between your licence, passport, and credit card is one of the most common reasons National and other partners decline to complete a hire in Miami Beach.

Does Hola Car Rentals offer toll cashback for National hires in Miami Beach?

Yes, all Hola Car Rentals bookings, including National hires in Miami Beach, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Miami Beach sits within one of Florida's most toll-heavy regions, with the Florida Turnpike, I-95 Express lanes, and various causeways nearby, this benefit can add up meaningfully over a multi-day hire.

To claim your cashback after returning your National hire car:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the National counter, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Are there one-way streets I should know about when driving a National hire in Miami Beach?

Yes, Miami Beach has a dense network of one-way streets that regularly catches first-time drivers out, especially in South Beach and the mid-beach area near the National Collins Avenue location.

Key things to know before driving your National hire car in Miami Beach:

  • South Beach uses paired one-way streets running parallel, where one narrow street flows northbound and the adjacent one flows southbound. The streets are narrow and signs can be easy to miss
  • Left turns on red are only legal when turning from a one-way street onto another confirmed one-way street. Look for the angled one-way sign on the far corner before attempting this manoeuvre
  • Collins Avenue (northbound) and Indian Creek Drive (southbound) form a one-way couplet along SR A1A through mid-beach, which affects how you approach and leave the National branch at 4332 Collins Avenue
  • The I-195 Julia Tuttle Causeway connects Miami to mid-beach via a directional cloverleaf interchange that confuses many first-time visitors, particularly when navigating exits toward or away from Miami International Airport
  • Ocean Drive operates southbound only on Friday and Saturday nights

If you find yourself on a wrong-way street, avoid reversing in traffic. Continue to the next intersection and use parked cars' facing direction to confirm the correct flow before turning.

Is a credit card required for the security deposit on a National hire in Miami Beach?

Yes, a major credit card in the main driver’s name, with the driver’s name physically printed on the card, is required for the security deposit authorisation hold when picking up your National hire in Miami Beach. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit.

At the National counter in Miami Beach, a temporary authorisation hold will be placed on your card. For standard vehicles in the United States, this is typically around US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location policy. The hold reduces your available credit until National releases it after you return the car.

A few things to prepare before arriving at the Miami Beach counter:

  • Confirm your card is enabled for in-person transactions and will not be blocked by your bank's fraud controls
  • Set a travel notice with your bank if you are visiting from abroad
  • Bring a backup credit card in your own name in case your primary card is declined

Even if you prepaid your booking in full, you must still present a physical credit card at the National counter for the deposit hold.

Is there a young driver surcharge at National's Miami Beach location?

Yes, drivers under 25 are subject to a young-driver surcharge when renting from National in Miami Beach. The standard minimum age to rent without an additional fee in the United Kingdom is 25.

For renters aged 21 to 24, National charges a daily young-renter surcharge at its Miami Beach locations. The research indicates that drivers under 30 may also be subject to an additional fee specifically at the 4332 Collins Avenue, Suite 104 location, so confirm the exact surcharge amount at the counter or in your booking confirmation.

Additional restrictions that apply to under-25 renters at National in Miami Beach:

  • Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, and convertible categories
  • The young-renter surcharge is paid at the counter and is not included in your prepaid rate
  • All other standard requirements still apply: valid driver’s licence, major credit card in the main driver’s name, and required documents

If you are 21 to 24, economy, compact, and intermediate vehicle classes are typically the categories available to you at the Miami Beach National counter.

What is the fuel policy for a National hire in Miami Beach?

National hire cars in Miami Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid extra fuel costs on your Miami Beach hire:

  • At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Miami Beach counter
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the National vehicle in Miami Beach with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the car was not full at pickup, ask the National agent to record the exact starting level on the hire agreement. You only need to return it at that same recorded level, not necessarily full.

Does travel assistance come with a National hire booked in Miami Beach?

Yes, most Hola Car Rentals bookings, including National hires in Miami Beach, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United Kingdom or Canada.

For eligible renters, the coverage is particularly relevant in Miami Beach given the busy causeways, expressways like I-195, and the distance from some areas to medical facilities. Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your National hire in Miami Beach, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms, limits, and any exclusions that apply to your itinerary.

This coverage does not replace CDW or LDW for damage to the National vehicle, nor does it cover third-party liability to others.

Can I add an additional driver to my National hire in Miami Beach?

Yes, you can add an additional driver to your National hire in Miami Beach, either as part of your rate or for a fee paid at the counter.

When an additional driver is not included in your rate, National charges US$15 per day for each extra driver added in Miami Beach. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the National Miami Beach counter:

  • The additional driver must be present at pickup and show a valid, unexpired driver’s licence
  • If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
  • Both the main driver and the additional driver must sign the hire agreement
  • The additional driver must meet the minimum age requirements; under-25 drivers may be subject to a young-renter surcharge

Only drivers listed on the National hire agreement in Miami Beach are covered by the vehicle's protections such as CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.

What insurance options should I consider for a National hire in Miami Beach?

When picking up your National hire in Miami Beach, two main types of protection are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the National vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving in Miami Beach. Florida does not require rental companies to include state-minimum liability in all cases, so confirming this coverage is in place before you drive is strongly recommended, particularly given Miami Beach's dense traffic, narrow one-way streets, and high pedestrian activity.

Common exclusions to be aware of at the National Miami Beach counter:

  • Tires, wheels, undercarriage, and roof damage are often excluded from standard CDW
  • Driving in restricted areas or by an unlisted driver voids coverage
  • Incidents must be reported promptly to National; delays can invalidate a claim

Review your booking confirmation to confirm which protections are already included in your rate before accepting or declining anything at the National counter in Miami Beach.

Can I pick up a National hire at Miami International Airport instead of Miami Beach?

Yes, National operates at Miami International Airport (MIA) as well as at the Miami Beach Collins Avenue location, giving you flexibility depending on where you are arriving.

At MIA, National is located within the consolidated Rental Car Centre. To reach it from the terminal, take the MIA Mover, a rail system accessed from the 3rd level of the terminal between the Dolphin and Flamingo garages. The MIA Mover runs continuously and brings you directly to the Rental Car Centre where the National counter is located.

Key differences between picking up at MIA versus the Miami Beach National branch:

  • MIA pickup requires the MIA Mover rail connection rather than direct street access
  • The Miami Beach National branch at 4332 Collins Avenue, Suite 104 is a city-centre location integrated into the street grid, accessible by car or taxi from your hotel
  • Airport hires at MIA may carry additional airport concession fees and customer facility charges that city-centre pickups may not
  • Counter hours differ between the two locations, so confirm the hours for your chosen National pickup point on your booking confirmation

If you are arriving by cruise ship rather than plane, the Miami Beach National branch on Collins Avenue may be more convenient depending on your port location.

What happens if I return my National hire car late in Miami Beach?

If you return your National hire car in Miami Beach after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location and partner policy.

If you exceed the grace period at the Miami Beach National location, you may be charged for additional time, which could be billed as extra hours or a full additional day depending on how late the return is. A late fee may also apply on top of the time charge.

For after-hours returns at the National Miami Beach branch on Collins Avenue, the procedure is to lock the vehicle, return the keys to the drop box near the main entrance, and note that your responsibility for the vehicle continues until National inspects it on the next business day.

If you know in advance that you need more time, contact National or use the manage booking option to request an extension before your scheduled return. Returning late without prior notice is more likely to result in higher charges than arranging an extension in advance.

Always keep your hire agreement handy during your Miami Beach hire so you have the National contact number available if your plans change unexpectedly.

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