National Car Hire
in Los Angeles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Los Angeles International Airport, follow these steps to reach the National Car Hire counter.

• After collecting your bags, exit to the Lower/Arrivals level of your terminal.
• Walk to the centre median and look for the purple "Rental Car Shuttles" signs.
• Board the National Car Hire courtesy shuttle. Make sure the shuttle displays the National logo before boarding.
• The shuttle takes you to the Consolidated Rent-A-Car (ConRAC) facility, where all Los Angeles airport hire brands operate.
• Inside ConRAC, go to the National counter, then follow signs to your vehicle row.

The total time from the terminal curb to the National counter at Los Angeles airport is typically 15 to 25 minutes, depending on shuttle frequency and queue length. Shuttles run frequently, including late at night, so late arrivals are generally accommodated.

To collect your National Car Hire vehicle in Los Angeles, you must present all of the following physical documents at the counter. Digital versions are not accepted.

• A valid, original driver’s licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets (required for visitors from outside the United States).

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence at the National counter in Los Angeles. The IDP is a translation only and is not valid without the original licence.

All additional drivers must also be present at pick-up with their own valid licence and, if applicable, their IDP.

It depends on your driver’s licence. At the National Car Hire counter in Los Angeles, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together.

If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly required for hiring in Los Angeles. However, having one can prevent delays at the counter.

Important points to keep in mind:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• Obtain your IDP in your home country before travelling. It cannot be issued to non-US licence holders in the United States.
• All documents presented at the National counter in Los Angeles must be physical originals. Digital documents are not accepted.

Yes, toll roads exist in and around Los Angeles, and your National Car Hire vehicle will include an electronic toll device or a plate-based billing system to handle them automatically.

The main toll facilities you may encounter when driving a National hire in the Los Angeles area include:

• Express Lanes on I-10 and I-110, which use dynamic pricing and require a transponder. Driving in these lanes without enrolment can result in a violation.
• Orange County toll roads (SR-73, SR-241, SR-261, SR-133), which are fully cashless and charge approximately US$5 to US$15 per day depending on usage.

At the National counter in Los Angeles, you will typically be offered two options:

• An unlimited toll package at approximately US$11 to US$25 per hire day, covering all toll usage during your hire.
• Pay-per-use billing, where actual toll amounts plus administrative processing fees are charged to your card, sometimes days or weeks after you return the vehicle.

You may also opt out and pay tolls directly through the toll agency's website, or use your own compatible transponder. If you bring your own pass, ask the National agent in Los Angeles to deactivate the vehicle's default device to avoid duplicate charges.

Yes, a young driver surcharge applies at National Car Hire in Los Angeles for drivers under 25 years old.

Here is how the age policy works for National in Los Angeles:

• Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge of US$15 per day plus applicable taxes, paid at the counter.
• Drivers must be at least 21 years old to hire from National in Los Angeles.
• Certain vehicle classes, including full-size SUVs, premium, luxury, minivans, and convertibles, are typically restricted to renters aged 25 and older.
• The young driver fee is separate from the security deposit and is charged locally at the National counter.

If you are 21 to 24, choose an economy, compact, or intermediate vehicle class to avoid class restrictions. Make sure to budget for the daily surcharge when planning your Los Angeles hire.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National Car Hire trip in Los Angeles.

This is especially useful in Los Angeles, where express lanes on I-10 and I-110 and Orange County toll roads can add up over a multi-day hire.

To claim your cashback after returning your National vehicle in Los Angeles:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your hire agreement, a toll invoice or statement, and proof of payment.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Note that this benefit reimburses tolls you paid, up to the 5% cap. It does not mean tolls are included in your booking. Late submissions received after 30 days are not accepted.

You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the National Car Hire counter in Los Angeles. This card is used for the security deposit hold at pick-up.

Key requirements for the deposit at National in Los Angeles:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card.
• The card must be physical. Digital wallets, virtual cards, and single-use card numbers are not accepted.
• The name on the card must match the main driver’s name on the hire agreement.
• Typical deposit holds in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount is set by National at the Los Angeles counter and may be higher for premium classes.

The hold is a temporary authorisation, not a charge. Your bank controls how quickly it is released after you return the vehicle, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks.

Yes, you can add an additional driver to your National Car Hire reservation in Los Angeles, either included in your rate or for a fee paid at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If not included, National in Los Angeles charges US$15 per day plus applicable taxes for each additional driver.

Requirements for adding a driver at the National counter in Los Angeles:

• The additional driver must be physically present at pick-up.
• They must present a valid driver’s licence and, if applicable, an International Driving Permit.
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the National hire agreement in Los Angeles are covered by the vehicle’s protections, including CDW and liability cover. Anyone who drives without being named on the contract may void those protections.

National Car Hire in Los Angeles uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to handle fuel correctly during your Los Angeles hire:

• At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During your hire, use the correct fuel type as indicated in the vehicle. Keep your fuel receipts.
• Before returning the vehicle, refuel within approximately 10 miles of the Los Angeles return location so the gauge does not drop below full.
• Take a photo of the full gauge before drop-off and keep the final receipt showing the station address and time.

If you return the National vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, one-way hires are possible with National Car Hire in Los Angeles, but a drop-off fee may apply depending on your return location.

How one-way fees work for National in Los Angeles:

• Returning to a different city or airport typically triggers a drop-off fee, which varies by route, distance, vehicle class, and season.
• Returning to another location within the same city, such as from Los Angeles airport to a downtown National location, may not incur a fee.
• Cross-border one-way hires, such as from Los Angeles to Mexico or Canada, are often restricted or carry higher fees. Confirm with National before booking.

During the booking process, any applicable drop-off fee for your Los Angeles National hire will be shown under the "To pay at destination" section on the details page. Review your confirmation to verify the exact amount before pick-up.

Note that changing your return location after booking may reprice the hire and recalculate the drop-off fee. If the National counter in Los Angeles charges a fee that was not disclosed on your confirmation, keep all paperwork and contact support.

Returning your National Car Hire vehicle in Los Angeles follows a straightforward process at the ConRAC facility.

• Drive back to the Consolidated Rent-A-Car (ConRAC) facility, the same location where you picked up the vehicle at Los Angeles airport.
• Follow the signs inside ConRAC to the National return lane.
• A National agent will check the vehicle and close your contract.
• After check-in is complete, board the free hire car shuttle from ConRAC back to your LAX terminal. The shuttle drops you at the departures level.

Before returning your National vehicle in Los Angeles, refuel within approximately 10 miles of ConRAC to comply with the Full-to-Full fuel policy. Keep your fuel receipt in case of any dispute.

National in Los Angeles typically allows a grace period of around 30 minutes on return. Returning the vehicle beyond that window may result in charges for extra hours or an additional day, plus any applicable late fees. Confirm the exact grace period on your hire agreement at pick-up.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your National Car Hire trip in Los Angeles or on the surrounding highways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit is designed for situations such as a medical emergency while driving in the Los Angeles area or a legal issue following a road incident. To activate assistance, call the 24/7 line at +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your National hire in Los Angeles.

The insurance and protection options available for your National Car Hire in Los Angeles depend on the rate plan selected at booking. Here is a summary of the main coverages to understand before you arrive at the Los Angeles counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Los Angeles. Some US states require a minimum level of liability, but coverage levels vary. Adding supplemental liability up to US$300,000 is strongly recommended.

What these coverages do not include:

• Your own personal injuries (covered by Personal Accident Insurance, if purchased separately).
• Your personal belongings inside the vehicle.
• Damage caused by prohibited use, such as off-road driving or driving under the influence.

Review your booking confirmation carefully to confirm which protections are included in your National Car Hire rate for Los Angeles before arriving at the counter.