National Car Hire
in Disney Orlando

Hola Car Rentals is the only premium partner of the top car hire brands operating at Disney Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Disney Orlando.

No. With Hola Car Rentals, all costs and charges for your booking at Disney Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Disney Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National car hire operates two on-property locations at Disney Orlando, giving you flexibility depending on where you are staying.

• Walt Disney World Car Care Centre, 1000 Car Care Drive, Orlando, FL 32830, near Magic Kingdom. This is the primary National location on Disney property and is shared with Alamo and Enterprise.
• Hilton Orlando Buena Vista Palace, 1900 E. Buena Vista Drive, Lake Buena Vista, near Disney Springs.

If you are arriving by plane, National also has a counter at Orlando International Airport (MCO), located at Level 1 in Terminals A and B, and Level 4 in Terminal C, inside the consolidated hire centre.

For the Car Care Centre location, you do not need a car to get there. National offers a complimentary door-to-door shuttle from Disney resort hotels, theme parks, and Disney Springs. You must schedule the shuttle at least one to two hours in advance. The shuttle operates daily from 7:00 AM to 7:00 PM.

For the Hilton location near Disney Springs, take a Disney bus to Disney Springs, cross the pedestrian overpass near Earl of Sandwich, and walk half a block to the Hilton counter.

National car hire at Disney Orlando offers a complimentary door-to-door shuttle service connecting Disney resort hotels, theme parks, and Disney Springs to the Walt Disney World Car Care Centre at 1000 Car Care Drive.

To use the shuttle, you must schedule your pickup at least one to two hours before you need to be at the National counter. The shuttle runs daily from 7:00 AM to 7:00 PM. Wait at the designated pickup spot outside your resort lobby or the specified area at your location (for example, the upper level at Shades of Green).

A few things to keep in mind:

• Advance scheduling is required. Walk-up shuttle requests are not guaranteed.
• The shuttle does not operate after 7:00 PM, so plan your pickup time accordingly.
• After-hours returns are possible using the key drop box at the Car Care Centre, but you will need to arrange your own transportation back to your resort since the shuttle will not be running.

This shuttle service is one of the conveniences that makes hiring from National at Disney Orlando practical if you are staying on Disney property and do not want to take a taxi or rideshare to the hire centre.

National car hire hours at Disney Orlando vary by location, so it is important to plan your pickup and return accordingly.

• Walt Disney World Car Care Centre (1000 Car Care Drive): The National counter is open daily from 7:00 AM to 6:00 PM. The complimentary shuttle service operates from 7:00 AM to 7:00 PM daily.
• Orlando International Airport (MCO): The National counter at MCO follows standard airport hours and is generally accessible during normal hire centre operating times.

After-hours vehicle returns are available at the Car Care Centre via a shared key drop box. However, if you return the vehicle after closing, you remain liable for the vehicle until the next business day inspection. You will also need to arrange your own transportation back to your Disney resort, as the shuttle does not operate after 7:00 PM.

Hours can change on public holidays or during special Disney Orlando events, so always confirm the current schedule on your booking confirmation or by contacting the National counter directly before your hire day.

Florida's toll roads are almost entirely cashless, and this directly affects your National hire at Disney Orlando. Roads such as SR-528, SR-417, and SR-408 around the Orlando area use electronic gantries that read transponders or photograph licence plates (Toll-by-Plate).

Your National hire vehicle at Disney Orlando will already include an electronic toll device or plate-based billing system. At the counter, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day in Florida, covering all tolls during your hire period.
• Pay per use: if you decline the package, National will charge you the actual toll amount plus daily or administrative processing fees each time you use a toll road. These charges may appear on your credit card days or even weeks after you return the vehicle.

If you plan to use your own visitor toll pass (such as Florida's SunPass or E-PASS), inform the National counter at Disney Orlando at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Estimated toll costs for driving around Disney Orlando are approximately US$5 to US$15 per day, depending on your routes. Longer trips, such as Orlando to Miami via the Florida Turnpike, can add US$15 to US$30 one way.

To collect your National hire car at Disney Orlando, you must bring all required documents in physical form. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name.
• Major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit (IDP) as a translation. The IDP is not a standalone licence and must be carried alongside your original licence at all times.

At the Disney Orlando Car Care Centre location, acceptable secondary ID for non-airport pickups may include a utility bill, bank statement, or credit card statement dated within the last 60 days, showing your name and address matching your driver’s licence. Confirm the exact requirements on your booking confirmation before your hire day.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, and this applies to your National hire at Disney Orlando.

Florida's toll roads around Disney Orlando, including SR-528, SR-417, and SR-408, are cashless and can add up quickly. Hola Car Rentals reimburses you up to 5% of your total booking value for tolls paid during your hire period.

Here is how the cashback is calculated:

• If your booking total is US$400, the maximum cashback is US$20.
• If you paid US$12 in tolls, you receive US$12 back.
• If you paid US$30 in tolls, you receive US$20 back (the 5% cap).

To claim your Tolls Cashback after returning your National vehicle at Disney Orlando, email [email protected] within 30 days of return. Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid. Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions are not accepted.

Yes, after-hours returns are possible at the National car hire location at Disney Orlando's Walt Disney World Car Care Centre.

The Car Care Centre has a shared key drop box available for after-hours vehicle returns. Here is what you need to know before dropping off late:

• Place your keys in the drop box at 1000 Car Care Drive after the counter closes at 6:00 PM.
• You remain liable for the vehicle until the next business day when staff inspect it. Document the car's condition with photos before leaving.
• The complimentary National shuttle does not operate after 7:00 PM, so you will need to arrange your own transportation back to your Disney resort or hotel.
• Keep a copy of your hire agreement and any fuel receipts in case of post-return questions.

Under the Full-to-Full fuel policy, you must return the National vehicle with the same fuel level recorded at pickup. Refuel near the Car Care Centre before dropping off, and keep your receipt as proof in case a fuel charge appears on your account after return.

If you have concerns about unexpected charges after your Disney Orlando hire ends, contact Hola Car Rentals support with your documentation.

Yes, a young driver surcharge applies to National car hire at Disney Orlando for drivers under 25 years old.

In Florida, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire from National at Disney Orlando but will be charged a daily young-renter fee at the counter. The fee for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, paid at pickup.

Additional restrictions apply to younger drivers:

• Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle categories.
• All standard document and credit card requirements still apply regardless of age.

If you are under 25 and planning to hire from National at Disney Orlando, select an eligible vehicle class during booking and budget for the daily surcharge. The fee is collected at the counter and is not included in your prepaid rate. Confirm the exact surcharge amount on your booking confirmation, as amounts can vary by location and season.

The insurance included in your National hire at Disney Orlando depends on the rate plan you selected when booking through Hola Car Rentals.

Two main types of cover are relevant for your Disney Orlando hire:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National hire. In Florida, not all hire rates automatically include state-minimum liability. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

CDW and LDW do not cover tyres, undercarriage, roof, or personal belongings. Only drivers listed on the National hire agreement at Disney Orlando are covered. If you add an additional driver, they must be present at the counter and sign the agreement.

Review your booking confirmation carefully to see exactly which protections are included before you arrive at the Disney Orlando counter.

When you pick up your National hire car at Disney Orlando, the counter will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles hired in the United States, typical holds range from US$300 to US$400. The exact amount at the Disney Orlando National counter may vary based on vehicle class, hire duration, and location policy. Premium or larger vehicles may require a higher hold.

Important requirements for the deposit at Disney Orlando:

• You must present a physical, major credit card with the driver’s name printed on the card, in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Bring a backup credit card in case your primary card is declined.

After you return the National vehicle at Disney Orlando and the contract is closed, the hold is released. Your bank controls how quickly the funds reappear in your available credit, which can take up to 15 business days. Hola Car Rentals cannot determine the exact hold amount in advance, as this is set by the National counter and local policy.

Yes, you can add an additional driver to your National hire at Disney Orlando, either as part of your rate or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Disney Orlando National counter:

• The additional driver must be physically present at the counter at pickup.
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirements. Drivers under 25 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the National hire agreement at Disney Orlando are covered by CDW, LDW, and liability protections. If someone not listed on the contract drives the vehicle, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit the National counter in person to update the agreement.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this applies to your National hire at Disney Orlando. However, this benefit does not apply to residents of the United Kingdom or Canada.

If you are visiting Disney Orlando from outside North America and something unexpected happens during your trip, Travel Assistance covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This cover is separate from CDW, LDW, and third-party liability for your National hire vehicle. It does not cover damage to the car itself or injuries caused to third parties.

If you need assistance during your Disney Orlando hire, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready (for example, HOLA1000000) and follow the coordinator's instructions before incurring any expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact cover limits and terms that apply to your reservation.

Yes, early pickup may be possible for your National hire at Disney Orlando, but it depends on vehicle availability at the time of your request and the location you are using.

At the Walt Disney World Car Care Centre (1000 Car Care Drive), you can request an earlier pickup by contacting the National counter in advance. Because the complimentary shuttle from Disney resorts requires at least one to two hours' notice, plan your shuttle request accordingly if you want to arrive earlier than originally scheduled.

At Orlando International Airport (MCO), the National counter is located at Level 1 in Terminals A and B, and Level 4 in Terminal C. Walk-up pickups during counter hours are generally possible without prior notice, making it easier to collect your vehicle earlier if you land ahead of schedule.

Keep in mind that changing your pickup time may alter your booking price. If the new time falls into a different rate period, the total cost of your National hire at Disney Orlando could change. Review your booking confirmation before requesting any time change, and contact Hola Car Rentals support if you need assistance adjusting your reservation.