National Car Hire
in Detroit

Hola Car Rentals is the only premium partner of the top car hire brands operating in Detroit, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Detroit.

No. With Hola Car Rentals, all costs and charges for your booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire facility in Detroit is located off-airport at 338 Lucas Drive, approximately 1 mile from the terminals at Detroit Metropolitan Airport (DTW). You do not walk directly to the counter from the gate.

After collecting your luggage, follow the Ground Transportation signs to the lower level of your terminal:

• McNamara Terminal (Delta flights): follow signs toward the terminal parking garage to reach the free shuttle stop for the Rental Car Campus.
• Evans Terminal (all other airlines): head to Ground Transportation at the Big Blue Deck to board the rental car shuttle.

The shuttle ride takes approximately 7 minutes from the closest terminal and up to 11 minutes from the farthest, covering roughly 1.8 miles. Shuttles run 24 hours a day, 7 days a week. Once at the Rental Car Campus, proceed to the National counter. Emerald Club members should head to the Emerald Club area, with the Emerald Aisle to the left and the Executive area to the right for direct vehicle selection.

To collect your National hire car in Detroit, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) alongside it.
• A major credit card with the driver’s name printed on the physical card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling from abroad).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Detroit. Name mismatches between your licence, passport, and credit card are one of the most common causes of problems at pickup, so verify everything matches before you travel.

Yes, a major credit card is required to pick up your National hire car in Detroit. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the security deposit hold.

In the United States, typical deposit holds range from US$ 300 to US$ 400 for standard vehicles, though the exact amount is set by the National counter and may vary by vehicle class or hire duration.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit.
• The card must be in the main driver’s name, not a third party’s name.

Even if you prepaid your booking in full, you must still present a physical credit card at the National counter in Detroit when you pick up the vehicle. It is also a good idea to bring a backup credit card in case your primary card is declined.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your National hire in Detroit and any toll roads you use in Michigan or surrounding states.

Michigan has a limited number of toll facilities, but they do exist and can add up, especially if you cross the Detroit-Windsor Tunnel (US$ 6.50 per crossing), drive over the Mackinac Bridge (US$ 4), or use the Grosse Ile Toll Bridge (US$ 3 to US$ 7 depending on payment method). If you drive beyond Detroit into neighbouring states, additional toll roads may apply.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. To claim:

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. This benefit does not mean tolls are prepaid; you still pay them normally during the hire.

Michigan has fewer toll roads than many U.S. states, but there are several toll facilities you may encounter when driving a National hire car in or around Detroit:

• Detroit-Windsor Tunnel: US$ 6.50 per crossing (cashless, no cash accepted). A discounted rate of US$ 5.75 is available via the Nexpress app.
• Mackinac Bridge (I-75): US$ 4 for a standard 2-axle car. Cash is accepted.
• Grosse Ile Toll Bridge: US$ 3 to US$ 7 depending on payment method. Cash is accepted at this location.

Your National hire vehicle will typically come equipped with an electronic toll device. At pickup you can choose an unlimited toll package (generally US$ 10.99 to US$ 25.99 per day, regardless of usage) or opt for pay-per-use billing, where the actual toll amount plus an administrative fee per transaction is charged to your card after the hire.

If you do not enrol in any toll programme and pass through a cashless toll in the Detroit area, the toll agency captures your plate and sends an invoice to National, who then bills your card along with an administrative processing fee. To avoid surprise charges, decide at the counter which option suits your Detroit itinerary best.

Michigan state law prohibits age discrimination in public accommodations, which means National and other hire companies in Detroit are required to rent to licensed drivers aged 18 and older. This is one of only two U.S. states (along with New York) where this rule applies.

However, hiring under age 25 in Detroit comes with important conditions:

• A young-driver surcharge applies daily for drivers aged 18 to 24. For National, Alamo, and Enterprise, this fee is US$ 15 per day plus applicable taxes.
• Most vehicle classes are restricted to drivers aged 25 and older. Categories such as Full Size, SUV, Minivan, Luxury, and Premium are typically unavailable to under-25 renters. Economy, Compact, and Intermediate classes are generally the options available.
• All standard requirements still apply: a valid driver’s licence, a major credit card in the main driver’s name for the deposit, and any required IDP.

If you are 25 or older, no young-driver surcharge applies at the National counter in Detroit. Always confirm vehicle class availability for your age group when booking.

Yes, you can add an additional driver to your National hire in Detroit, either as part of your rate or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$ 15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads "Additional driver free of charge" to confirm.

Requirements for adding a driver at the National counter in Detroit:

• The additional driver must be physically present at pickup with a valid driver’s licence.
• If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit (IDP).
• They must meet the minimum age requirement. In Detroit, Michigan law allows drivers aged 18 and older, but a young-driver surcharge may apply for those under 25.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW. Anyone who drives without being named on the contract may void that coverage.

The insurance and protection options available with your National hire in Detroit depend on the rate plan you selected when booking. It is important to understand what each type of cover does before you arrive at the counter.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to or theft of the National hire vehicle. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Michigan, not all hire rates automatically include state-minimum liability; check your confirmation carefully. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$ 300,000) to your Detroit hire.
• Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are separate optional add-ons, not automatically included.

Review your Hola Car Rentals booking confirmation before arriving at the National counter in Detroit to confirm exactly which protections are listed. At pickup, verify the hire agreement matches your confirmation before signing.

Detroit has a road network that differs noticeably from most U.S. cities, and knowing what to expect can help you navigate your National hire car with more confidence.

• Mile Road grid with diagonal spokes: Detroit uses a numbered east-west grid (e.g., 8 Mile Road marks the northern city boundary) crossed by five diagonal arterials radiating from downtown, including Woodward and Gratiot. These diagonals create non-perpendicular intersections that can require unexpected turns.
• Diverging diamond interchanges (DDIs): Michigan introduced its first DDI at I-75 and University Drive in Auburn Hills. At these interchanges, traffic briefly crosses to the left side of the road at signal-controlled points before returning to normal. This is intentional and reduces crash rates, but it can feel counterintuitive the first time.
• Complex mixing bowls: The interchange at I-696, I-96, and I-275 is known for heavy merging traffic and confusing lane configurations. The stacked diamond at I-96 and the Southfield Freeway (M-39) is another area where backups and lane changes can catch drivers off guard.
• Freeway endings at traffic lights: Some freeways in the Detroit area end abruptly at surface-level intersections rather than transitioning smoothly to another road.

Allow extra time when navigating unfamiliar interchanges in your National hire car, and use GPS navigation to anticipate lane changes in advance.

National car hire in Detroit follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the National facility on Lucas Drive.

When returning your vehicle to Detroit Metropolitan Airport:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• Take a photo of the full gauge at the pump as backup evidence.

If you return the National vehicle in Detroit without a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, one-way hires are possible with National in Detroit, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Common patterns include:

• Same-city airport to downtown Detroit: often no drop-off fee.
• Detroit to another city within Michigan or a neighbouring state: a drop-off fee typically applies and varies by distance and car class.
• Cross-country or remote destinations: fees are usually higher, and some routes may not be permitted.

Cross-border one-way hires (for example, returning the National vehicle in Canada after picking up in Detroit) are often restricted or carry significant fees. Always confirm cross-border permissions with the hire agreement before driving across the border.

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Detroit pickup will be shown on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is settled directly at the National counter. If a fee appears on your confirmation, verify it matches what the counter charges at pickup.

If your National hire car breaks down or you have a roadside emergency in Detroit or anywhere in Michigan, you should contact the roadside assistance line provided in your hire agreement. For National, Alamo, and Enterprise hires, the number is printed on the hire contract you receive at the Detroit counter.

Common situations covered by basic roadside assistance include flat tyres, lockouts, and battery jump-starts. More comprehensive cover may require an optional Roadside Safety Net (RSN) or Premium plan, which you can add at the National counter in Detroit at pickup.

In addition, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit covers medical emergencies, legal assistance in case of an accident, compensation for luggage lost by the airline, and flight cancellation insurance for up to 5 passengers. It is particularly useful if you experience a serious incident while driving in the Detroit area or on longer drives through Michigan.

Important: Travel Assistance through Hola Car Rentals does not apply to residents of the United States or Canada. If you qualify, you can reach Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Always have your Hola Car Rentals confirmation number ready when you call.

The National car hire counter at Detroit Metropolitan Airport (DTW), located at 338 Lucas Drive on the Rental Car Campus, operates 24 hours a day, 7 days a week. You can pick up your vehicle at any time without needing to arrange special after-hours access.

When returning your National hire in Detroit:

• Drive to the Rental Car Campus following airport signs for hire car return.
• Park in the designated National return area and a shuttle will transport you back to either the McNamara or Evans terminal.
• Retrieve all personal belongings before handing over the keys.

The standard grace period for returns is typically 30 minutes beyond your scheduled return time. If you return the vehicle more than 30 minutes late, additional hourly or daily charges may apply, along with a possible late fee. If you anticipate being significantly delayed, contact the National counter in Detroit as early as possible.

Keep in mind that hire companies will generally hold your booking for up to 24 hours if your flight is delayed. If your delay exceeds 24 hours, contact Hola Car Rentals support to discuss your options before the booking is forfeited.