National Car Hire
in Colorado

Hola Car Rentals is the only premium partner of the top car hire brands operating in Colorado, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Colorado.

No. With Hola Car Rentals, all costs and charges for your booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Denver International Airport (DEN), the National Car Hire counter is located in the main terminal. After collecting your bags, take the shuttle at Curb 4 outside baggage claim to reach the hire area. Once at the counter, you sign your hire agreement and receive your keys.

If you are an Emerald Club member, National offers the Emerald Aisle at DEN, which allows you to bypass the counter and choose your vehicle directly from the lot, saving time on arrival.

After-hours returns are also available at DEN through the Drop and Go service, where you leave the vehicle in the designated lot and drop the keys in the secure box. National operates at 9 airport locations across Colorado, so if you are picking up at Colorado Springs Airport (COS), the counter is inside the terminal on the lower level near baggage claim 2.

Colorado operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. When renting a National Car Hire vehicle in Colorado, you may encounter the following toll roads:

• E-470: a 47-mile loop around the Denver metro area, commonly used when travelling to or from Denver International Airport
• I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with variable pricing of roughly US$0.50 to US$5.00 per trip depending on time of day
• US-36 Express Lanes: connecting Denver and Boulder
• Northwest Parkway: a shorter toll road in the northern Denver suburbs

All of these roads use overhead cameras that photograph licence plates. If you do not enrol in a toll programme at the National counter, the agency will bill you at the higher licence plate tolling (LPT) rate plus an administrative fee, which can be as high as US$9.99 per day plus the actual toll charges.

At the National counter in Colorado, you can opt into an unlimited toll package, which typically costs between US$11.99 and US$14.99 per day, covering all tolls for the hire period without per-use fees.

All National Car Hire vehicles in Colorado come equipped with an electronic toll device or are enrolled in a plate-based billing system, since Colorado has no cash toll booths.

At the National counter, you have two options:

• Unlimited toll package: a fixed daily rate (typically US$11.99 to US$14.99 per day) that covers all tolls on Colorado roads such as E-470, I-25 Express Lanes, and US-36 Express Lanes for the duration of your hire
• Pay per use: you pay the actual toll charges plus an administrative or processing fee charged by National after the hire ends. Without a transponder, tolls are billed at the higher licence plate tolling (LPT) rate, and admin fees can reach US$9.99 per day on top of the toll amounts

It is worth noting that toll charges are often posted days or even weeks after you return the vehicle, so a charge appearing on your card after the hire ends is normal. Keep your hire agreement and any toll receipts so you can verify the amounts billed.

If you prefer to use your own transponder, inform the National representative at the Colorado counter and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

Yes, you can get cashback on tolls paid during your National Car Hire trip in Colorado. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period.

Colorado's cashless toll network, including E-470, I-25 Express Lanes, and US-36 Express Lanes, means toll charges are common, especially when driving near Denver. This benefit helps offset those costs.

To claim your cashback after returning your National vehicle in Colorado:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return your Colorado hire.

To pick up a National Car Hire vehicle in Colorado, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Colorado from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Colorado or at any other location.

Yes, a major credit card is required to pick up a National Car Hire vehicle in Colorado. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must have sufficient available credit to cover the security deposit hold.

In the United Kingdom, including Colorado, the typical security hold placed on a credit card is approximately US$300 to US$400 for a standard vehicle, though the exact amount varies by vehicle class, location, and hire duration. Premium or speciality vehicles may require a higher hold.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the deposit hold at the National counter in Colorado
• Digital wallets such as Apple Pay or Google Pay are not accepted as a substitute for the physical card
• The hold reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days
• Even if you prepaid your booking online, you must still present a physical credit card at the Colorado counter

Bringing a backup credit card is always a good idea in case your primary card is declined.

In Colorado, National Car Hire charges a young driver surcharge for renters between the ages of 21 and 24. The standard fee for National, along with Alamo and Enterprise, is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your Colorado hire.

Drivers under 21 are generally not permitted to hire from National in Colorado. The minimum age to hire without any surcharge is 25.

Additional restrictions apply to younger renters in Colorado:

• Many vehicle classes are restricted to drivers aged 25 and older, including full-size cars, SUVs, minivans, vans, convertibles, luxury, and premium vehicles
• Drivers aged 21 to 24 are typically limited to economy, compact, intermediate, and compact SUV categories

If you are between 21 and 24 and booking a National vehicle in Colorado, factor the daily surcharge into your total cost. The young driver fee is paid directly at the National counter and cannot be prepaid online.

The insurance coverage included in your National Car Hire booking in Colorado depends on the rate plan you selected when booking through Hola Car Rentals.

For hires in the United Kingdom, including Colorado, the available rate plans are All Inclusive and All Inclusive+. These plans typically bundle Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) to protect you against financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.

Key points about cover for your Colorado National hire:

• CDW/LDW covers damage to the hire car from collisions, theft, and vandalism, subject to exclusions such as prohibited use or unreported incidents
• CDW/LDW does not cover third-party liability, meaning injuries or property damage you cause to others. For that, you need Liability Insurance Supplementary (LIS/ALI/SLI)
• Some UK states require hire companies to include minimum third-party liability, but not all states do. Colorado does not mandate this, so adding LIS is strongly recommended
• Personal injuries and personal belongings are not covered by CDW/LDW

Always review your booking confirmation to confirm exactly which coverages are included before picking up your National vehicle in Colorado.

Most Hola Car Rentals bookings, including National Car Hire reservations in Colorado, include travel assistance coverage provided by Terrawind Global Protection. Colorado's mountain roads and remote areas such as those near Aspen, Durango, and Montrose make this benefit particularly relevant if an unexpected situation arises far from a major city.

The travel assistance typically covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Always check your booking confirmation for the exact terms and coverage limits that apply to your National hire in Colorado.

When picking up a National Car Hire vehicle at an airport in Colorado, several fees and taxes are added on top of the base hire rate. These are standard charges applied across hire brands at Colorado airports and are not unique to National.

Common fees you may see at Colorado airport locations include:

• Airport Concession Recovery Fee (ACRF): typically 10% to 15% of the base rate, charged by the airport for operating on airport property
• Customer Facility Charge (CFC): up to US$4.50 per day at major airports such as Denver International Airport (DEN) and Colorado Springs Airport (COS)
• Colorado state sales tax: approximately 2.9%, plus local occupancy taxes that vary by city. In Denver, the combined rate can reach approximately 8.81%
• Tourism surcharges: airport-specific fees of approximately US$3 to US$5 per day at DEN

If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the National counter in Colorado. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire ends.

Yes, you can add an additional driver to your National Car Hire reservation in Colorado. Whether there is a fee depends on the rate you booked.

For National, along with Alamo and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your Colorado hire.

Requirements for adding a driver at the National counter in Colorado:

• The additional driver must be present at the counter at the time of pickup
• They must present a valid driver’s licence and any required identification
• If their licence uses a non-Latin alphabet, an International Driving Permit is required
• They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young driver surcharge
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Colorado are covered by the vehicle's protections. Anyone who drives without being named on the contract may void the coverage.

National Car Hire in Colorado follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Colorado:

• At pickup, confirm the fuel level with the National agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge
• Refuel within approximately 10 miles of the return location, whether that is Denver International Airport, Colorado Springs Airport, or another Colorado site, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at locations such as DEN or COS, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

If you return the National vehicle in Colorado with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered and may generate additional charges.

Yes, one-way hires are possible with National Car Hire in Colorado, but a drop-off fee may apply depending on the route. National operates at 9 airport locations across Colorado, including Denver International Airport, Colorado Springs Airport, Aspen-Pitkin County Airport, Durango-La Plata County Airport, Grand Junction Regional Airport, Eagle County Regional Airport, Yampa Valley Airport in Hayden, Montrose Regional Airport, and Rocky Mountain Metro Airport in Broomfield.

Whether a one-way fee applies depends on the specific pickup and drop-off combination:

• Routes between two different Colorado airports typically incur a drop-off fee, which varies by distance, vehicle class, and season
• The fee is shown during the booking process under the to pay at destination section and is also listed on your confirmation
• The drop-off fee cannot be prepaid and is paid directly at the National counter in Colorado at the time of pickup

If you are considering a cross-state one-way, for example picking up in Colorado and returning in a neighbouring state, confirm availability and any restrictions with National at the time of booking, as cross-border one-ways may carry higher fees or limited availability.